Subject: RE: Homebox UAE Dashboard - 30th November
From: Murtaza Kutiyanawala <[email-masked]>
To: Gaurav Yadav <[email-masked]>, Ahmed Zoher <[email-masked]>
Cc: saurabh <[email-masked]>, Hasan Razakhan <[email-masked]>, Yahia Taha <[email-masked]>
Date: Thu, 1 Dec 2022 14:28:49 +0000

Thanks Gaurav for sharing the dashboard…

Looping @Ahmed Zoher<mailto:[email-masked]>

Murtaza Kutiyanawala
Team Lead – Customer Care
T   :  +971 4 517 2300
D  :  +971 4 813 2414
F   :  +971 4 517 2380
E   : [email-masked]<mailto:[email-masked]>
Landmark Tower, Dubai Marina, P.O.Box 282028, UAE.
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7Cmurtaza.kutiyanawala%40landmarkgroup.com%7C451b5b1b38d0415a044608d96ac43dbf%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637658213337732239%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Cdij8dK2Vfav4R8QlQkxzKCysFQU3v13MudEsv%2BNmCE%3D&reserved=0>

From: Gaurav Yadav <[email-masked]>
Sent: Thursday, December 1, 2022 6:18 PM
To: Murtaza Kutiyanawala <[email-masked]>; Hasan Razakhan <[email-masked]>; Yahia Taha <[email-masked]>
Cc: saurabh <[email-masked]>
Subject: Homebox UAE Dashboard - 30th November

CAUTION: External email sender. Use care when clicking on links or opening attachments!
Hi all,

Given below is the Homebox UAE dashboard for yesterday.

Homebox UAE

Emails

Date
Email Tickets
First response time (average)

30-Nov-22
38
00:32:58

Chats

Date
Assigned conversation
Resolved conversation
First Response time(average)

30-Nov-22
158
166
00:02:49

Chats category

Date
Customer Services
PreSales

30-Nov-22
97%
3%

Customer Services category

Date
Delivery Related
Product Complaint
Refunds and Cancelations

30-Nov-22
71%
18%
11%

Delivery Related Sub category

Date
Delayed Delivery (HH)
Delivery Status
Day of Delivery - Status
Missing items\parts
Wrong commitments
30-Nov-22
50%
25%
10%
10%
5%

Product Complaint Sub category

Date
Complaint within Warranty

30-Nov-22
100%

Refunds and Cancelations Sub category

Date
Refund for Other reason
Delay collection

30-Nov-22
67%
33%

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