Subject: Homebox UAE Dashboard - 30th November
From: Gaurav Yadav <[email-masked]>
To: Murtaza Kutiyanawala <[email-masked]>, [email-masked], [email-masked]
Cc: saurabh <[email-masked]>
Date: Thu, 1 Dec 2022 07:18:07 -0700 (MST)

Hi all, 

Given below is the Homebox UAE dashboard for yesterday. 

		Homebox UAE 			
					
Emails 					
Date 	Email Tickets 	First response time (average) 			
30-Nov-22 	38 	00:32:58 			
					
Chats 					
Date 	Assigned conversation 	Resolved conversation 	First Response time(average) 		
30-Nov-22 	158 	166 	00:02:49 		

Chats category 					
Date 	Customer Services 	PreSales 			
30-Nov-22 	97% 	3% 			
					
Customer Services category 					
Date 	Delivery Related 	Product Complaint 	Refunds and Cancelations 		
30-Nov-22 	71% 	18% 	11% 		
					
Delivery Related Sub category 					
Date 	Delayed Delivery (HH) 	Delivery Status 	Day of Delivery - Status 	Missing items\parts 	Wrong commitments 
30-Nov-22 	50% 	25% 	10% 	10% 	5% 
					
Product Complaint Sub category 					
Date 	Complaint within Warranty 				
30-Nov-22 	100% 				
					
Refunds and Cancelations Sub category 					
Date 	Refund for Other reason 	Delay collection 			
30-Nov-22 	67% 	33%