Subject: LSM Automation Report - 11th Nov to 17th Nov
From: Gaurav Yadav <[email-masked]>
To: saurabh <[email-masked]>, Bidipta Dutta <[email-masked]>, Apoorv Joshi <[email-masked]>
Cc: deeksha <[email-masked]>
Date: Thu, 17 Nov 2022 23:49:23 -0700 (MST)

Hi All, 
Given below is the LSM Automation update from 11th Nov to 17th Nov. 

Summary ( November) 	Total Tickets done 		C-Sat % 		FCR % 		Avg tickets per day 	
	9027 	

	
	
	531 	

Handled Automation tickets by agent 								
								
Sum of Tickets 	Date 							
Name 	11-Nov-2022 	12-Nov-2022 	13-Nov-2022 	14-Nov-2022 	15-Nov-2022 	16-Nov-2022 	17-Nov-2022 	Grand Total 
Mohammed yahya 	156 	123 	27 	132 	154 	130 	137 	859 
Rossana Rass 	37 		60 	7 	48 	61 	52 	265 
Safa Mursel 		182 	208 	46 	102 	48 	61 	647 
Anas Saeed 	141 	29 	113 	139 	140 	140 	139 	841 
Aseel Qiad 	140 	138 	139 	157 	175 	141 	140 	1030 
Rahaf Zidan 				38 	48 	39 	24 	149 
Reem Hleel 				57 	64 	52 	24 	197 
Zeina Sheban 				36 	47 	42 	41 	166 
Leen Fandi 					18 	45 	61 	124 
Marah Bishany 							42 	42 
Grand Total 	474 	472 	547 	612 	796 	698 	721 	4320 
Other % 								
								
Other % 	Date 							
Name 	11-Nov-2022 	12-Nov-2022 	13-Nov-2022 	14-Nov-2022 	15-Nov-2022 	16-Nov-2022 	17-Nov-2022 	
Mohammed yahya 	13% 	9% 	4% 	11% 	8% 	12% 	17% 	
Rossana Rass 	22% 		17% 		19% 	20% 	17% 	
Safa Mursel 		10% 	13% 	7% 	14% 	15% 	20% 	
Anas Saeed 	16% 	14% 	12% 	17% 	14% 	24% 	11% 	
Aseel Qiad 	15% 	14% 	16% 	14% 	15% 	15% 	19% 	
Rahaf Zidan 				8% 	2% 	8% 	13% 	
Reem Hleel 				2% 	6% 	2% 	8% 	
Zeina Sheban 				6% 	4% 	14% 	22% 	
Leen Fandi 						4% 	2% 	
Marah Bishany 							12% 	

From: "Gaurav Yadav" <[email-masked]> 
To: "saurabh" <[email-masked]>, "Bidipta Dutta" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "deeksha" <[email-masked]> 
Sent: Thursday, November 17, 2022 1:08:35 PM 
Subject: LSM Automation Report - 10th Nov to 16th Nov 

Hi All, 
Given below is the LSM Automation update from 10th Nov to 16th Nov. 

Summary (November) 	Total Tickets done 		C-Sat % 		FCR % 		Avg tickets per day 	
	8306 		

		519 	

Handled Automation tickets by agent 								
								
Sum of Tickets 	Date 							
Name 	10-Nov-2022 	11-Nov-2022 	12-Nov-2022 	13-Nov-2022 	14-Nov-2022 	15-Nov-2022 	16-Nov-2022 	Grand Total 
Mohammed yahya 	140 	156 	123 	27 	132 	154 	130 	862 
Rossana Rass 	151 	37 		60 	7 	48 	61 	364 
Safa Mursel 	148 		182 	208 	46 	102 	48 	734 
Anas Saeed 	174 	141 	29 	113 	139 	140 	140 	876 
Aseel Qiad 		140 	138 	139 	157 	175 	141 	890 
Rahaf Zidan 					38 	48 	39 	125 
Reem Hleel 					57 	64 	52 	173 
Zeina Sheban 					36 	47 	42 	125 
Leen Fandi 						18 	45 	63 
Grand Total 	613 	474 	472 	547 	612 	796 	698 	4212 
Other % 								
								
Other % 	Date 							
Name 	10-Nov-2022 	11-Nov-2022 	12-Nov-2022 	13-Nov-2022 	14-Nov-2022 	15-Nov-2022 	16-Nov-2022 	
Mohammed yahya 	8% 	13% 	9% 	4% 	11% 	8% 	12% 	
Rossana Rass 	18% 	22% 		17% 		19% 	20% 	
Safa Mursel 	14% 		10% 	13% 	7% 	14% 	15% 	
Anas Saeed 	17% 	16% 	14% 	12% 	17% 	14% 	24% 	
Aseel Qiad 		15% 	14% 	16% 	14% 	15% 	15% 	
Rahaf Zidan 					8% 	2% 	8% 	
Reem Hleel 					2% 	6% 	2% 	
Zeina Sheban 					6% 	4% 	14% 	
Leen Fandi 							4% 	

From: "Gaurav Yadav" <[email-masked]> 
To: "saurabh" <[email-masked]>, "Bidipta Dutta" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "deeksha" <[email-masked]> 
Sent: Wednesday, November 16, 2022 1:46:57 PM 
Subject: LSM Automation Report - 9th Nov to 15th Nov 

Hi All, 
Given below is the LSM Automation update from 9th Nov to 15th Nov. 

Summary - November 
	Total Tickets done 		C-Sat % 		FCR % 		Avg tickets per day 	
	7608 		

		507 	

Handled Automation tickets by agent 								
								
Sum of Tickets 	Date 							
Name 	09-Nov-2022 	10-Nov-2022 	11-Nov-2022 	12-Nov-2022 	13-Nov-2022 	14-Nov-2022 	15-Nov-2022 	Grand Total 
Mohammed yahya 	160 	140 	156 	123 	27 	132 	154 	892 
Rossana Rass 	61 	151 	37 		60 	7 	48 	364 
Safa Mursel 	37 	148 		182 	208 	46 	102 	723 
Anas Saeed 	77 	174 	141 	29 	113 	139 	140 	813 
Aseel Qiad 	176 		140 	138 	139 	157 	175 	925 
Rahaf Zidan 						38 	48 	86 
Reem Hleel 						57 	64 	121 
Zeina Sheban 						36 	47 	83 
Leen Fandi 							18 	18 
Grand Total 	511 	613 	474 	472 	547 	612 	796 	4025 

Other % 

Sum of Other % 	Date 							
Name 	09-Nov-2022 	10-Nov-2022 	11-Nov-2022 	12-Nov-2022 	13-Nov-2022 	14-Nov-2022 	15-Nov-2022 	
Mohammed yahya 	14% 	8% 	13% 	9% 	4% 	11% 	8% 	
Rossana Rass 	11% 	18% 	22% 		17% 		19% 	
Safa Mursel 	14% 	14% 		10% 	13% 	7% 	14% 	
Anas Saeed 	27% 	17% 	16% 	14% 	12% 	17% 	14% 	
Aseel Qiad 	18% 		15% 	14% 	16% 	14% 	15% 	
Rahaf Zidan 						8% 	2% 	
Reem Hleel 						2% 	6% 	
Zeina Sheban 						6% 	4% 	
Leen Fandi 								

From: "Gaurav Yadav" <[email-masked]> 
To: "saurabh" <[email-masked]>, "Bidipta Dutta" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "deeksha" <[email-masked]> 
Sent: Tuesday, November 15, 2022 1:18:16 PM 
Subject: LSM Automation Report - 8th Nov to 14th Nov 

Hi All, 
Given below is the LSM Automation update from 8th Nov to 14th Nov. 

	Total Tickets done 		C-Sat % 		FCR % 		Avg tickets per day 		
	17700 		50% 		17% 		393 		

Handled Automation tickets by agent 									
									
Sum of Tickets 	Date 								
Name 	08-Nov-2022 	09-Nov-2022 	10-Nov-2022 	11-Nov-2022 	12-Nov-2022 	13-Nov-2022 	14-Nov-2022 	Grand Total 	
Mohammed yahya 	151 	160 	140 	156 	123 	27 	132 	889 	
Rossana Rass 	49 	61 	151 	37 		60 	7 	365 	
Safa Mursel 	95 	37 	148 		182 	208 	46 	716 	
Anas Saeed 	141 	77 	174 	141 	29 	113 	139 	814 	
Aseel Qiad 	140 	176 		140 	138 	139 	157 	890 	
Rahaf Zidan 							38 	38 	
Reem Hleel 							57 	57 	
Zeina Sheban 							36 	36 	
Grand Total 	576 	511 	613 	474 	472 	547 	612 	3805 	
									
Other % 									
									
Sum of Other % 	Date 								
Name 	08-Nov-2022 	09-Nov-2022 	10-Nov-2022 	11-Nov-2022 	12-Nov-2022 	13-Nov-2022 	14-Nov-2022 		
Mohammed yahya 	15% 	14% 	8% 	13% 	9% 	4% 	11% 		
Rossana Rass 	20% 	11% 	18% 	22% 		17% 			
Safa Mursel 	15% 	14% 	14% 		10% 	13% 	7% 		
Anas Saeed 	14% 	27% 	17% 	16% 	14% 	12% 	17% 		
Aseel Qiad 	21% 	18% 		15% 	14% 	16% 	14% 		
Rahaf Zidan 							8% 		
Reem Hleel 							2% 		
Zeina Sheban 							6% 		

From: "Gaurav Yadav" <[email-masked]> 
To: "saurabh" <[email-masked]>, "Bidipta Dutta" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "deeksha" <[email-masked]> 
Sent: Friday, November 11, 2022 11:58:39 AM 
Subject: LSM Automation Report - 3rd Nov to 10th Nov 

Hi All, 
Given below is the LSM Automation update from 3rd Nov to 10th Nov. 

Summary (Oct - 10th Nov) 	Total Tickets done 	

	
	
	Avg tickets per day 			

	15595 	

	
	
	380 			

Handled Automation tickets by agent 										
										
Sum of Tickets 	Date 									
Name 	03-Nov-2022 	04-Nov-2022 	05-Nov-2022 	06-Nov-2022 	07-Nov-2022 	08-Nov-2022 	09-Nov-2022 	10-Nov-2022 	Grand Total 	
Mohammed yahya 	152 	147 	83 	20 	140 	151 	160 	140 	993 	
Rossana Rass 	40 	50 		140 	95 	49 	61 	151 	586 	
Safa Mursel 	60 	35 	139 		82 	95 	37 	148 	596 	
Anas Saeed 	141 		36 	106 	141 	141 	77 	174 	816 	
Aseel Qiad 		109 	140 	143 	140 	140 	176 		848 	
Grand Total 	393 	341 	398 	409 	598 	576 	511 	613 	3839 	
										
Other % 										
										
Sum of Other % 	Date 									
Name 	03-Nov-2022 	04-Nov-2022 	05-Nov-2022 	06-Nov-2022 	07-Nov-2022 	08-Nov-2022 	09-Nov-2022 	10-Nov-2022 		
Mohammed yahya 	9% 	13% 	17% 	10% 	9% 	15% 	14% 	8% 		
Rossana Rass 	13% 	24% 		18% 	16% 	20% 	11% 	18% 		
Safa Mursel 	12% 	11% 	10% 		9% 	15% 	14% 	14% 		
Anas Saeed 	18% 		8% 	19% 	12% 	14% 	27% 	17% 		
Aseel Qiad 		11% 	17% 	14% 	13% 	21% 	18% 			

From: "Bidipta Dutta" <[email-masked]> 
To: "saurabh" <[email-masked]> 
Cc: "Gaurav Yadav" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "deeksha" <[email-masked]> 
Sent: Thursday, November 10, 2022 3:55:46 PM 
Subject: Re: LSM Automation Report - 2nd Nov to 9th Nov 

Hello Saurabh, 

Thank you for sharing the details, feedback has been shared with the agent. 

Also will keep a close eye for the same. 

Regards, 
Bidipta Dutta 

From: "Saurabh Dadu" <[email-masked]> 
To: "Gaurav Yadav" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "bidipta dutta" <[email-masked]> 
Cc: "deeksha" <[email-masked]> 
Sent: Thursday, November 10, 2022 3:34:53 PM 
Subject: Re: LSM Automation Report - 2nd Nov to 9th Nov 

Hi Apoorv, Bidipta, 

Anas at 27% others in Automation - thats way too excessive. 

Saurabh Dadu 
LiveSalesman 
India: +91 120 4332621 x 17 
US: 1 240 949 2437 
Cell: +91 9810175203 

From: Gaurav Yadav <[email-masked]> 
Sent: 10 November 2022 3:20 PM 
To: Saurabh Dadu <[email-masked]>; Apoorv Joshi <[email-masked]>; Bidipta Dutta <[email-masked]> 
Cc: Deeksha Dadu <[email-masked]> 
Subject: LSM Automation Report - 2nd Nov to 9th Nov 
Hi All, 
Given below is the LSM Automation update from 2nd Nov to 9th Nov. 

	Summary (Oct - 9th Nov) 	Total Tickets done 		C-Sat % 		FCR % 		Avg tickets per day 		
		14982 		
		
		375 		

	Handled Automation tickets by agent 									
										
	Sum of Tickets 	Date 								
	Name 	02-Nov-2022 	03-Nov-2022 	04-Nov-2022 	05-Nov-2022 	06-Nov-2022 	07-Nov-2022 	08-Nov-2022 	09-Nov-2022 	Grand Total 
	Mohammed yahya 	142 	152 	147 	83 	20 	140 	151 	160 	995 
	Rossana Rass 		40 	50 		140 	95 	49 	61 	435 
	Safa Mursel 		60 	35 	139 		82 	95 	37 	448 
	Anas Saeed 	139 	141 		36 	106 	141 	141 	77 	781 
	Aseel Qiad 	143 		109 	140 	143 	140 	140 	176 	991 
	Grand Total 	424 	393 	341 	398 	409 	598 	576 	511 	3650 
										
	Other % 									
										
	Sum of Other % 	Date 								
	Name 	02-Nov-2022 	03-Nov-2022 	04-Nov-2022 	05-Nov-2022 	06-Nov-2022 	07-Nov-2022 	08-Nov-2022 	09-Nov-2022 	
	Mohammed yahya 	13% 	9% 	13% 	17% 	10% 	9% 	15% 	14% 	
	Rossana Rass 		13% 	24% 		18% 	16% 	20% 	11% 	
	Safa Mursel 		12% 	11% 	10% 		9% 	15% 	14% 	
	Anas Saeed 	11% 	18% 		8% 	19% 	12% 	14% 	27% 	
	Aseel Qiad 	14% 		11% 	17% 	14% 	13% 	21% 	18% 	

From: "saurabh" <[email-masked]> 
To: "Gaurav Yadav" <[email-masked]> 
Cc: "deeksha" <[email-masked]> 
Sent: Wednesday, November 9, 2022 2:11:40 PM 
Subject: Re: LSM Automation Report - 1st Nov to 8th Nov 

Please share this now on a daily basis 

Also add Bidipta and Apoorv to this daily report. 

Saurabh Dadu 
LiveSalesman 
India: +91 120 4332621 x 17 
US: 1 240 949 2437 
Cell: +91 9810175203 

From: Gaurav Yadav <[email-masked]> 
Sent: 09 November 2022 2:00 PM 
To: Saurabh Dadu <[email-masked]> 
Cc: Deeksha Dadu <[email-masked]> 
Subject: LSM Automation Report - 1st Nov to 8th Nov 
Hi Sir, 
Given below is the LSM Automation update from 1st Nov to 8th Nov. 

		Total Tickets done 		C-Sat % 		FCR % 		Avg tickets per day 			
	Summary (Oct - 8th Nov) 	14471 		
		
		371 			

	Handled Automation tickets by agent 										
											
	Sum of Tickets 	Date 									
	Name 	01-Nov-2022 	02-Nov-2022 	03-Nov-2022 	04-Nov-2022 	05-Nov-2022 	06-Nov-2022 	07-Nov-2022 	08-Nov-2022 	Grand Total 	
	Mohammed yahya 	140 	142 	152 	147 	83 	20 	140 	151 	975 	
	Rossana Rass 	34 	0 	40 	50 	0 	140 	95 	49 	408 	
	Safa Mursel 	3 	0 	60 	35 	139 	0 	82 	95 	414 	
	Anas Saeed 	132 	139 	141 	0 	36 	106 	141 	141 	836 	
	Aseel Qiad 	133 	143 	0 	109 	140 	143 	140 	140 	948 	
	Grand Total 	442 	424 	393 	341 	398 	409 	598 	576 	3581 	
											
	Other % 										
											
	Sum of Other % 	Date 									
	Name 	01-Nov-2022 	02-Nov-2022 	03-Nov-2022 	04-Nov-2022 	05-Nov-2022 	06-Nov-2022 	07-Nov-2022 	08-Nov-2022 		
	Mohammed yahya 	11% 	13% 	9% 	13% 	17% 	10% 	9% 	15% 		
	Rossana Rass 	18% 		13% 	24% 		18% 	16% 	20% 		
	Safa Mursel 			12% 	11% 	10% 		9% 	15% 		
	Anas Saeed 	11% 	11% 	18% 		8% 	19% 	12% 	14% 		
	Aseel Qiad 	18% 	14% 		11% 	17% 	14%