Subject: Re: LSM Automation Report - 1st Nov to 8th Nov
From: Saurabh Dadu <[email-masked]>
To: Gaurav Yadav <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>
Date: Wed, 9 Nov 2022 08:41:40 +0000

Please share this now on a daily basis

Also add Bidipta and Apoorv to this daily report.

Saurabh Dadu
LiveSalesman
India: +91 120 4332621 x 17
US: 1 240 949 2437
Cell: +91 9810175203
________________________________
From: Gaurav Yadav <[email-masked]>
Sent: 09 November 2022 2:00 PM
To: Saurabh Dadu <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>
Subject: LSM Automation Report - 1st Nov to 8th Nov

Hi Sir,
Given below is the LSM Automation update from 1st Nov to 8th Nov.

Total Tickets done              C-Sat %         FCR %           Avg tickets per day
                  Summary (Oct - 8th Nov)       14471

371
Handled Automation tickets by agent
Sum of Tickets  Date
Name    01-Nov-2022     02-Nov-2022     03-Nov-2022     04-Nov-2022     05-Nov-2022     06-Nov-2022     07-Nov-2022     08-Nov-2022     Grand Total
Mohammed yahya  140     142     152     147     83      20      140     151     975
Rossana Rass    34      0       40      50      0       140     95      49      408
Safa Mursel     3       0       60      35      139     0       82      95      414
Anas Saeed      132     139     141     0       36      106     141     141     836
Aseel Qiad      133     143     0       109     140     143     140     140     948
Grand Total     442     424     393     341     398     409     598     576     3581
Other %
Sum of Other %  Date
Name    01-Nov-2022     02-Nov-2022     03-Nov-2022     04-Nov-2022     05-Nov-2022     06-Nov-2022     07-Nov-2022     08-Nov-2022
Mohammed yahya  11%     13%     9%      13%     17%     10%     9%      15%
Rossana Rass    18%             13%     24%             18%     16%     20%
Safa Mursel                     12%     11%     10%             9%      15%
Anas Saeed      11%     11%     18%             8%      19%     12%     14%
Aseel Qiad      18%     14%             11%     17%     14%     13%     21%

________________________________
From: "Gaurav Yadav" <[email-masked]>
To: "saurabh" <[email-masked]>
Cc: "deeksha" <[email-masked]>
Sent: Thursday, October 20, 2022 1:31:48 PM
Subject: LSM Automation Report - 13th Oct to 19th Oct

Hi Sir,
Given below is the LSM Automation update from 13th Oct to 19th Oct.

                            Summary - October   Total Tickets done              C-Sat %         FCR %           Avg tickets per day

6622            50%             45%             349
Handled Automation tickets by agent
Sum of Tickets  Date
Name    13-Oct-2022     14-Oct-2022     15-Oct-2022     16-Oct-2022     17-Oct-2022     18-Oct-2022     19-Oct-2022     Grand Total
Mohammed yahya  77      118     78              1       140     129     543
Rossana Rass    21      1               18      24      4       12      80
Safa Mursel             79      156     39      97      28      47      446
Anas Saeed      128             19      108     106     67      88      516
Aseel Qiad              125             103     133     90      118     569
Grand Total     226     323     253     268     361     329     394     2154
Other %
Sum of Other %  Date
Name    13-Oct-2022     14-Oct-2022     15-Oct-2022     16-Oct-2022     17-Oct-2022     18-Oct-2022     19-Oct-2022
Mohammed yahya  10%     14%     10%             100%    9%      14%
Rossana Rass    10%
Safa Mursel             8%      12%     3%      13%     14%     4%
Anas Saeed      19%             32%     15%     22%     25%     23%
Aseel Qiad              12%             18%     20%     24%     17%
FCR %
Sum of FCR %    Date
Name    13-Oct-2022     14-Oct-2022     15-Oct-2022     16-Oct-2022     17-Oct-2022     18-Oct-2022     19-Oct-2022
Mohammed yahya  60%     61%     64%                     54%     43%
Rossana Rass    52%                                             8%
Safa Mursel             43%     45%     10%     45%     7%      17%
Anas Saeed      53%             32%     58%     51%     33%     41%
Aseel Qiad              52%             47%     47%     38%     39%
CSAT %
Sum of C-Sat    Date
Name    13-Oct-2022     14-Oct-2022     15-Oct-2022     16-Oct-2022     17-Oct-2022     18-Oct-2022     19-Oct-2022
Mohammed yahya  67%             100%                            100%
Rossana Rass                                    100%
Safa Mursel                     50%     75%     57%
Anas Saeed      38%             100%    100%    100%            100%
Aseel Qiad              33%             40%     57%     60%

________________________________
From: "Gaurav Yadav" <[email-masked]>
To: "saurabh" <[email-masked]>
Cc: "deeksha" <[email-masked]>
Sent: Wednesday, October 12, 2022 12:34:52 PM
Subject: LSM Automation Report - 5th Oct to 11th Oct

Hi Sir,
Given below is the LSM Automation update from 5th Oct to 11th Oct.

                     (Summary - October)        Total Tickets done              C-Sat %         FCR %           Avg tickets per day
                                        4117            49%             44%             374
Handled Automation tickets by agent
Sum of Tickets  Date
Name    05-Oct-2022     06-Oct-2022     07-Oct-2022     08-Oct-2022     09-Oct-2022     10-Oct-2022     11-Oct-2022     Grand Total
Mohammed yahya  159     135     116     22      149     131     156     868
Rossana Rass    3       37      17      25      7                       89
Safa Mursel     40              21      39      23      37      29      189
Anas Saeed      93      125     17      81      117     65      107     605
Aseel Qiad      105             79      112     116     98      107     617
Yash Parmar                     7                       26              33
Harshita Parmar                 8                       23              31
Grand Total     400     297     265     279     412     380     399     2432
Other %
Sum of Other %  Date
Name    05-Oct-2022     06-Oct-2022     07-Oct-2022     08-Oct-2022     09-Oct-2022     10-Oct-2022     11-Oct-2022
Mohammed yahya  11%     12%     9%      9%      7%      12%     9%
Rossana Rass            32%
Safa Mursel                             15%
Anas Saeed      18%     26%     35%     32%     24%     25%     15%
Aseel Qiad      12%             11%     16%     18%     12%     16%
Yash Parmar                     14%                     35%
Harshita Parmar                 13%                     26%
FCR %
Sum of FCR %    Date
Name    05-Oct-2022     06-Oct-2022     07-Oct-2022     08-Oct-2022     09-Oct-2022     10-Oct-2022     11-Oct-2022
Mohammed yahya  54%     51%     54%     68%     60%     59%     42%
Rossana Rass            22%     29%
Safa Mursel                             10%
Anas Saeed      46%     44%     47%     36%     44%     42%     44%
Aseel Qiad      45%             43%     49%     43%     49%     37%
Yash Parmar                     71%                     27%
Harshita Parmar                 50%                     65%
CSAT %
Sum of C-Sat    Date
Name    05-Oct-2022     06-Oct-2022     07-Oct-2022     08-Oct-2022     09-Oct-2022     10-Oct-2022     11-Oct-2022
Mohammed yahya  57%     60%     40%                     67%
Rossana Rass    50%     100%    100%            100%
Safa Mursel                             33%     50%     50%
Anas Saeed      40%     33%     100%    75%     75%
Aseel Qiad      33%             25%     50%     25%     50%     33%
Yash Parmar
Harshita Parmar

________________________________
From: "Gaurav Yadav" <[email-masked]>
To: "saurabh" <[email-masked]>
Cc: "deeksha" <[email-masked]>
Sent: Tuesday, October 11, 2022 12:48:07 PM
Subject: LSM Automation Report - 4th Oct to 10th Oct

Hi Sir,
Given below is the LSM Automation update from 4th Oct to 10th Oct.

                 Summary ( October)     Total Tickets done              C-Sat %         FCR %           Avg tickets per day
                        3718            50%             44%             372
Handled Automation tickets by agent
Sum of Tickets  Date
Name    04-Oct-2022     05-Oct-2022     06-Oct-2022     07-Oct-2022     08-Oct-2022     09-Oct-2022     10-Oct-2022     Grand Total
Mohammed yahya  128     159     135     116     22      149     131     840
Rossana Rass    14      3       37      17      25      7               103
Safa Mursel     39      40              21      39      23      37      199
Anas Saeed      105     93      125     17      81      117     65      603
Aseel Qiad      107     105             79      112     116     98      617
Yash Parmar                             7                       26      33
Harshita Parmar                         8                       23      31
Grand Total     393     400     297     265     279     412     380     2426
Other %
Sum of Other %  Date
Name    04-Oct-2022     05-Oct-2022     06-Oct-2022     07-Oct-2022     08-Oct-2022     09-Oct-2022     10-Oct-2022
Mohammed yahya  9%      11%     12%     9%      9%      7%      12%
Rossana Rass                    32%
Safa Mursel                                     15%
Anas Saeed      23%     18%     26%     35%     32%     24%     25%
Aseel Qiad      15%     12%             11%     16%     18%     12%
Yash Parmar                             14%                     35%
Harshita Parmar                         13%                     26%
FCR %
Sum of FCR %    Date
Name    04-Oct-2022     05-Oct-2022     06-Oct-2022     07-Oct-2022     08-Oct-2022     09-Oct-2022     10-Oct-2022
Mohammed yahya  56%     55%     52%     54%     68%     58%     54%
Rossana Rass                    22%     29%
Safa Mursel                                     10%
Anas Saeed      48%     44%     44%     47%     36%     38%     40%
Aseel Qiad      46%     45%             44%     49%     41%     44%
Yash Parmar                             71%                     27%
Harshita Parmar                         50%                     61%
CSAT %
Sum of C-Sat    Date
Name    04-Oct-2022     05-Oct-2022     06-Oct-2022     07-Oct-2022     08-Oct-2022     09-Oct-2022     10-Oct-2022
Mohammed yahya  25%     57%     60%     25%                     50%
Rossana Rass            50%     100%    100%            100%
Safa Mursel                                     33%     50%
Anas Saeed      86%     40%     33%     100%    100%    75%
Aseel Qiad      71%     33%             33%     50%     33%     50%
Yash Parmar
Harshita Parmar

________________________________
From: "Gaurav Yadav" <[email-masked]>
To: "saurabh" <[email-masked]>
Cc: "deeksha" <[email-masked]>
Sent: Friday, September 30, 2022 12:16:14 PM
Subject: LSM Automation Report - 23rd Sep to 29th Sep

Hi Sir,
Given below is the LSM Automation update from 23rd Sep  to 29th Sep.

                         Summary (Aug -29th Sep)
Total Tickets done              C-Sat %         FCR %           Avg tickets per day
20039           49%             51%             334
Handled Automation tickets by agent
Sum of Tickets  Date
Name    23-Sep-2022     24-Sep-2022     25-Sep-2022     26-Sep-2022     27-Sep-2022     28-Sep-2022     29-Sep-2022     Grand Total
Mohammed yahya  121     101             29      144     151     137     683
Rossana Rass    18      69              119     38      26      125     395
Safa Mursel     13      125     145     44      28      28              383
Anas Saeed      87      25      121     86      131     107     95      652
Aseel Qiad      72              128     140     108     130             578
Grand Total     311     320     394     418     449     442     357     2691
Other %
Sum of Other %  Date
Name    23-Sep-2022     24-Sep-2022     25-Sep-2022     26-Sep-2022     27-Sep-2022     28-Sep-2022     29-Sep-2022
Mohammed yahya  12%     10%             3%      8%      9%      7%
Rossana Rass            14%             17%     5%              10%
Safa Mursel             8%      9%
Anas Saeed      15%     12%     11%     10%     16%     11%     31%
Aseel Qiad      21%             6%      10%     8%      10%
FCR %
Sum of FCR %    Date
Name    23-Sep-2022     24-Sep-2022     25-Sep-2022     26-Sep-2022     27-Sep-2022     28-Sep-2022     29-Sep-2022
Mohammed yahya  47%     52%             52%     60%     48%     48%
Rossana Rass            43%             41%     34%             42%
Safa Mursel             39%     43%                     4%
Anas Saeed      62%     64%     60%     52%     44%     41%     34%
Aseel Qiad      43%             53%     58%     44%     60%
CSAT %
Sum of C-Sat    Date
Name    23-Sep-2022     24-Sep-2022     25-Sep-2022     26-Sep-2022     27-Sep-2022     28-Sep-2022     29-Sep-2022
Mohammed yahya  50%     100%            100%    57%     40%     75%
Rossana Rass                            71%     33%             50%
Safa Mursel             75%     60%             33%     50%
Anas Saeed      67%                             43%     50%
Aseel Qiad      67%             100%            100%    75%

________________________________
From: "Gaurav Yadav" <[email-masked]>
To: "saurabh" <[email-masked]>
Cc: "deeksha" <[email-masked]>
Sent: Thursday, September 29, 2022 12:39:48 PM
Subject: LSM Automation Report - 22nd Sep to 28th Sep

Hi Sir,
Given below is the LSM Automation update from 22nd Sep  to 28th Sep.

                      Summary (Aug - 28th Sep)
Total Tickets done              C-Sat %         FCR %           Avg tickets per day

19679           49%             51%             334
Handled Automation tickets by agent
Sum of Tickets  Date
Name    22-Sep-2022     23-Sep-2022     24-Sep-2022     25-Sep-2022     26-Sep-2022     27-Sep-2022     28-Sep-2022     Grand Total
Mohammed yahya  142     121     101             29      144     151     688
Rossana Rass            18      69              119     38      26      270
Safa Mursel     40      13      125     145     44      28      28      423
Anas Saeed      5       87      25      121     86      131     107     562
Aseel Qiad      98      72              128     140     108     130     676
Tejaswini Kotti 76                                                      76
Grand Total     361     311     320     394     418     449     442     2695
Other %
Sum of Other %  Date
Name    22-Sep-2022     23-Sep-2022     24-Sep-2022     25-Sep-2022     26-Sep-2022     27-Sep-2022     28-Sep-2022
Mohammed yahya  11%     12%     10%             3%      8%      9%
Rossana Rass                    14%             17%     5%
Safa Mursel     5%              8%      9%
Anas Saeed      20%     15%     12%     11%     10%     16%     11%
Aseel Qiad      17%     21%             6%      10%     8%      10%
Tejaswini Kotti 14%
FCR %
Sum of FCR %    Date
Name    22-Sep-2022     23-Sep-2022     24-Sep-2022     25-Sep-2022     26-Sep-2022     27-Sep-2022     28-Sep-2022
Mohammed yahya  63%     47%     52%             52%     60%     42%
Rossana Rass                    43%             41%     34%
Safa Mursel     38%             38%     44%                     4%
Anas Saeed      40%     62%     64%     57%     53%     36%     41%
Aseel Qiad      45%     43%             52%     58%     37%     52%
Tejaswini Kotti 50%
CSAT %
Sum of C-Sat    Date
Name    22-Sep-2022     23-Sep-2022     24-Sep-2022     25-Sep-2022     26-Sep-2022     27-Sep-2022     28-Sep-2022
Mohammed yahya  60%     50%     100%            100%    67%     50%
Rossana Rass                                    100%    33%
Safa Mursel     100%            75%     60%             33%     50%
Anas Saeed              67%                             33%     50%
Aseel Qiad      100%    67%             100%            100%    100%
Tejaswini Kotti 50%

________________________________
From: "Gaurav Yadav" <[email-masked]>
To: "saurabh" <[email-masked]>
Cc: "deeksha" <[email-masked]>
Sent: Monday, September 26, 2022 12:31:55 PM
Subject: LSM Automation Report - 19th Sep to 25th Sep

Hi Sir,
Given below is the LSM Automation update from 19th Sep  to 25th Sep.

Total Tickets done              C-Sat %         FCR %           Avg tickets per day
           Summary (Aug - till 25th Sep)        18367           48%             51%             322
Handled Automation tickets by agent
Sum of Tickets  Date
Name    19-Sep-2022     20-Sep-2022     21-Sep-2022     22-Sep-2022     23-Sep-2022     24-Sep-2022     25-Sep-2022     Grand Total
Mohammed yahya  144     150     143     142     121     101             801
Safa Mursel     102     40              40      13      125     145     465
Anas Saeed      82      101     95      5       87      25      121     516
Aseel Qiad      94      92      102     98      72              128     586
Tejaswini Kotti         1               76                              77
Grand Total     422     384     340     361     293     251     394     2445
Other %
Sum of Other %  Date
Name    19-Sep-2022     20-Sep-2022     21-Sep-2022     22-Sep-2022     23-Sep-2022     24-Sep-2022     25-Sep-2022
Mohammed yahya  8%      11%     13%     11%     12%     10%
Safa Mursel     9%                      5%              8%      9%
Anas Saeed      20%     10%     12%     20%     15%     12%     11%
Aseel Qiad      14%     14%     14%     17%     21%             6%
Tejaswini Kotti                         14%
FCR %
Sum of FCR %    Date
Name    19-Sep-2022     20-Sep-2022     21-Sep-2022     22-Sep-2022     23-Sep-2022     24-Sep-2022     25-Sep-2022
Mohammed yahya  57%     59%     59%     63%     47%     52%
Safa Mursel     36%     20%             38%             36%     38%
Anas Saeed      45%     51%     57%     40%     62%     64%     50%
Aseel Qiad      49%     57%     54%     45%     43%             41%
Tejaswini Kotti                         50%
CSAT %
Sum of C-Sat    Date
Name    19-Sep-2022     20-Sep-2022     21-Sep-2022     22-Sep-2022     23-Sep-2022     24-Sep-2022     25-Sep-2022
Mohammed yahya  33%     67%     100%    60%     50%     100%
Safa Mursel     75%     100%            100%            67%
Anas Saeed      40%     100%    50%
Aseel Qiad      29%     60%     67%     100%    67%             100%
Tejaswini Kotti                         50%

________________________________
From: "Gaurav Yadav" <[email-masked]>
To: "saurabh" <[email-masked]>
Cc: "deeksha" <[email-masked]>
Sent: Friday, September 23, 2022 3:23:37 PM
Subject: LSM Automation Report - 16th Sep to 22nd Sep

Hi Sir,
Given below is the LSM Automation update from 16th Sep  to 22nd Sep.

Total Tickets done              C-Sat %         FCR %           Avg tickets per day
               Summary (Aug- 22nd Sep)  17342           48%             51%             321
Handled Automation tickets by agent
Sum of Tickets  Date
Name    16-Sep-2022     17-Sep-2022     18-Sep-2022     19-Sep-2022     20-Sep-2022     21-Sep-2022     22-Sep-2022     Grand Total
Mohammed Murshed        24      58                                              82
Mohammed yahya  119     19      139     144     150     143     142     856
Safa Mursel     113     119             102     40              40      414
Anas Saeed      18      80      64      82      101     95      5       445
Aseel Qiad      18              73      94      92      102     98      477
Tejaswini Kotti 18                              1               76      95
Grand Total     310     276     276     422     384     340     361     2369
Other %
Sum of Other %  Date
Name    16-Sep-2022     17-Sep-2022     18-Sep-2022     19-Sep-2022     20-Sep-2022     21-Sep-2022     22-Sep-2022
Mohammed Murshed        13%     26%
Mohammed yahya  14%     11%     12%     8%      11%     13%     11%
Safa Mursel     14%     15%             9%                      5%
Anas Saeed      22%     18%     9%      20%     10%     12%     20%
Aseel Qiad      11%             10%     14%     14%     14%     17%
Tejaswini Kotti 6%                                              14%
FCR %
Sum of FCR %    Date
Name    16-Sep-2022     17-Sep-2022     18-Sep-2022     19-Sep-2022     20-Sep-2022     21-Sep-2022     22-Sep-2022
Mohammed Murshed        42%     36%
Mohammed yahya  50%     63%     63%     57%     58%     59%     51%
Safa Mursel     51%     54%             36%     18%             33%
Anas Saeed      50%     48%     41%     45%     50%     52%     40%
Aseel Qiad      50%             45%     49%     51%     53%     41%
Tejaswini Kotti 67%                                             42%
CSAT %
Sum of C-Sat    Date
Name    16-Sep-2022     17-Sep-2022     18-Sep-2022     19-Sep-2022     20-Sep-2022     21-Sep-2022     22-Sep-2022
Mohammed Murshed        50%     100%
Mohammed yahya  67%             67%     33%     67%     100%    50%
Safa Mursel     33%     60%             75%     100%            100%
Anas Saeed                      100%    40%     100%    50%
Aseel Qiad                      83%     29%     60%     67%     100%
Tejaswini Kotti                                                 50%

________________________________
From: "Gaurav Yadav" <[email-masked]>
To: "saurabh" <[email-masked]>
Cc: "deeksha" <[email-masked]>
Sent: Thursday, September 22, 2022 12:28:26 PM
Subject: LSM Automation Report - 15th Sep to 21st Sep

Hi Sir,
Given below is the LSM Automation update from 15th Sep  to 21st Sep.

               Summary (Aug - 21st Sep)
Total Tickets done              C-Sat %         FCR %           Avg tickets per day
16981           48%             51%             320
Handled Automation tickets by agent
Sum of Tickets  Date
Name    15-Sep-2022     16-Sep-2022     17-Sep-2022     18-Sep-2022     19-Sep-2022     20-Sep-2022     21-Sep-2022     Grand Total
Mohammed Murshed                24      58                                      82
Mohammed yahya  140     119     19      139     144     150     143     854
Safa Mursel     68      113     119             102     40              442
Anas Saeed      45      18      80      64      82      101     95      485
Aseel Qiad      63      18              73      94      92      102     442
Tejaswini Kotti 60      18                              1               79
Grand Total     376     310     276     276     422     384     340     2384
Other %
Sum of Other %  Date
Name    15-Sep-2022     16-Sep-2022     17-Sep-2022     18-Sep-2022     19-Sep-2022     20-Sep-2022     21-Sep-2022
Mohammed Murshed                13%     26%
Mohammed yahya  12%     14%     11%     12%     8%      11%     13%
Safa Mursel     9%      14%     15%             9%
Anas Saeed      7%      22%     18%     9%      20%     10%     12%
Aseel Qiad      11%     11%             10%     14%     14%     14%
Tejaswini Kotti 10%     6%
FCR %
Sum of FCR %    Date
Name    15-Sep-2022     16-Sep-2022     17-Sep-2022     18-Sep-2022     19-Sep-2022     20-Sep-2022     21-Sep-2022
Mohammed Murshed                42%     36%
Mohammed yahya  56%     50%     63%     62%     55%     57%     53%
Safa Mursel     29%     51%     54%             36%     13%
Anas Saeed      67%     50%     48%     39%     45%     43%     48%
Aseel Qiad      52%     50%             42%     48%     51%     48%
Tejaswini Kotti 45%     67%
CSAT %
Sum of C-Sat    Date
Name    15-Sep-2022     16-Sep-2022     17-Sep-2022     18-Sep-2022     19-Sep-2022     20-Sep-2022     21-Sep-2022
Mohammed Murshed                50%     100%
Mohammed yahya  67%     67%             67%     33%     100%    100%
Safa Mursel     40%     33%     60%             75%     100%
Anas Saeed      67%                     100%    40%     100%    50%
Aseel Qiad      100%                    83%     29%     50%     67%
Tejaswini Kotti 33%

________________________________
From: "Gaurav Yadav" <[email-masked]>
To: "saurabh" <[email-masked]>
Cc: "deeksha" <[email-masked]>
Sent: Wednesday, September 21, 2022 12:13:09 PM
Subject: LSM Automation Report - 14th Sep to 20th Sep

Hi Sir,
Given below is the LSM Automation update from 14th Sep  to 20th Sep.

Total Tickets done              C-Sat %         FCR %           Avg tickets per day
                         Summary (Aug - 20th Sep)       16729           47%             51%             322
Handled Automation tickets by agent
Sum of Tickets  Date
Name    14-Sep-2022     15-Sep-2022     16-Sep-2022     17-Sep-2022     18-Sep-2022     19-Sep-2022     20-Sep-2022     Grand Total
Mohammed Murshed                        24      58                              82
Mohammed yahya  138     140     119     19      139     144     150     849
Rossana Rass    33      4       18                      10      24      89
Safa Mursel     169     68      113     119             102     40      611
Anas Saeed              45      18      80      64      82      101     390
Aseel Qiad      68      63      18              73      94      92      408
Tejaswini Kotti 44      60      18                              1       123
Grand Total     452     380     328     276     276     432     408     2552
Other %
Sum of Other %  Date
Name    14-Sep-2022     15-Sep-2022     16-Sep-2022     17-Sep-2022     18-Sep-2022     19-Sep-2022     20-Sep-2022
Mohammed Murshed                        13%     26%
Mohammed yahya  7%      12%     14%     11%     12%     8%      11%
Rossana Rass    9%
Safa Mursel     9%      9%      14%     15%             9%
Anas Saeed              7%      22%     18%     9%      20%     10%
Aseel Qiad      18%     11%     11%             10%     14%     14%
Tejaswini Kotti 7%      10%     6%
FCR %
Sum of FCR %    Date
Name    14-Sep-2022     15-Sep-2022     16-Sep-2022     17-Sep-2022     18-Sep-2022     19-Sep-2022     20-Sep-2022
Mohammed Murshed                        42%     36%
Mohammed yahya  50%     56%     50%     63%     59%     53%     50%
Rossana Rass    48%     25%
Safa Mursel     50%     29%     51%     48%             34%     13%
Anas Saeed              67%     50%     46%     39%     43%     40%
Aseel Qiad      60%     52%     50%             41%     48%     45%
Tejaswini Kotti 52%     45%     67%
CSAT %
Sum of C-Sat    Date
Name    14-Sep-2022     15-Sep-2022     16-Sep-2022     17-Sep-2022     18-Sep-2022     19-Sep-2022     20-Sep-2022
Mohammed Murshed                        50%     100%
Mohammed yahya  36%     67%     67%             67%     20%     100%
Rossana Rass                    50%                     100%
Safa Mursel     60%     40%     43%     75%             67%     100%
Anas Saeed              67%                     100%    40%     100%
Aseel Qiad      100%    100%                    83%     20%
Tejaswini Kotti 50%     33%

________________________________
From: "Gaurav Yadav" <[email-masked]>
To: "saurabh" <[email-masked]>
Cc: "deeksha" <[email-masked]>
Sent: Tuesday, September 20, 2022 12:19:19 PM
Subject: LSM Automation Report - 13th Sep to 19th Sep

Hi Sir,
Given below is the LSM Automation update from 13th Sep  to 19th Sep.

Total Tickets done              C-Sat %         FCR %           Avg tickets per day
              Summary (Aug - 19th Sep)  16321           47%             51%             320
Handled Automation tickets by agent
Sum of Tickets  Date
Name    13-Sep-2022     14-Sep-2022     15-Sep-2022     16-Sep-2022     17-Sep-2022     18-Sep-2022     19-Sep-2022     Grand Total
Mohammed Murshed                                24      58                      82
Mohammed yahya  141     138     140     119     19      139     144     840
Rossana Rass    57      33      4       18                      10      122
Safa Mursel     161     169     68      113     119             102     732
Anas Saeed                      45      18      80      64      82      289
Aseel Qiad              68      63      18              73      94      316
Tejaswini Kotti         44      60      18                              122
Grand Total     359     452     380     328     276     276     432     2503
Other %
Sum of Other %  Date
Name    13-Sep-2022     14-Sep-2022     15-Sep-2022     16-Sep-2022     17-Sep-2022     18-Sep-2022     19-Sep-2022
Mohammed Murshed                                13%     26%
Mohammed yahya  9%      7%      12%     14%     11%     12%     8%
Rossana Rass    16%     9%
Safa Mursel     16%     9%      9%      14%     15%             9%
Anas Saeed                      7%      22%     18%     9%      20%
Aseel Qiad              18%     11%     11%             10%     14%
Tejaswini Kotti         7%      10%     6%
FCR %
Sum of FCR %    Date
Name    13-Sep-2022     14-Sep-2022     15-Sep-2022     16-Sep-2022     17-Sep-2022     18-Sep-2022     19-Sep-2022
Mohammed Murshed                                42%     36%
Mohammed yahya  62%     50%     56%     49%     63%     58%     48%
Rossana Rass    47%     48%     25%
Safa Mursel     35%     50%     29%     49%     49%             35%
Anas Saeed                      67%     56%     46%     41%     43%
Aseel Qiad              60%     52%     50%             38%     41%
Tejaswini Kotti         52%     45%     67%
CSAT %
Sum of C-Sat    Date
Name    13-Sep-2022     14-Sep-2022     15-Sep-2022     16-Sep-2022     17-Sep-2022     18-Sep-2022     19-Sep-2022
Mohammed Murshed                                50%     100%
Mohammed yahya  33%     36%     67%     67%             67%
Rossana Rass    67%                     50%                     100%
Safa Mursel     38%     60%     40%     50%     75%             50%
Anas Saeed                      67%                     100%    25%
Aseel Qiad              100%    100%                    80%     25%
Tejaswini Kotti         50%     33%

________________________________
From: "Gaurav Yadav" <[email-masked]>
To: "saurabh" <[email-masked]>
Cc: "deeksha" <[email-masked]>, "Ashish Dabral" <[email-masked]>
Sent: Monday, September 19, 2022 12:25:07 PM
Subject: LSM Automation Report - 12th Sep to 18th Sep

Hi Sir,
Given below is the LSM Automation update from 12th Sep  to 18th Sep.

              Summary (Aug - 18th Sep)  Total Tickets done              C-Sat %         FCR %           Avg tickets per day
                        15889           47%             51%             318
Handled Automation tickets by agent
Sum of Tickets  Date
Name    12-Sep-2022     13-Sep-2022     14-Sep-2022     15-Sep-2022     16-Sep-2022     17-Sep-2022     18-Sep-2022     Grand Total
Mohammed Murshed                                        24      58              82
Mohammed yahya  130     141     138     140     119     19      139     826
Rossana Rass    50      57      33      4       18                      162
Safa Mursel     193     161     169     68      113     119             823
Anas Saeed      17                      45      18      80      64      224
Aseel Qiad      23              68      63      18              73      245
Tejaswini Kotti 1               44      60      18                      123
Grand Total     414     359     452     380     328     276     276     2485
Other %
Sum of Other %  Date
Name    12-Sep-2022     13-Sep-2022     14-Sep-2022     15-Sep-2022     16-Sep-2022     17-Sep-2022     18-Sep-2022
Mohammed Murshed                                        13%     26%
Mohammed yahya  10%     9%      7%      12%     14%     11%     12%
Rossana Rass    16%     16%     9%
Safa Mursel     11%     16%     9%      9%      14%     15%
Anas Saeed      12%                     7%      22%     18%     9%
Aseel Qiad      4%              18%     11%     11%             10%
Tejaswini Kotti                 7%      10%     6%
FCR %
Sum of FCR %    Date
Name    12-Sep-2022     13-Sep-2022     14-Sep-2022     15-Sep-2022     16-Sep-2022     17-Sep-2022     18-Sep-2022
Mohammed Murshed                                        42%     36%
Mohammed yahya  58%     62%     50%     56%     50%     58%     53%
Rossana Rass    42%     47%     48%     25%
Safa Mursel     47%     35%     50%     28%     44%     43%
Anas Saeed      35%                     69%     56%     45%     34%
Aseel Qiad      70%             60%     52%     44%             40%
Tejaswini Kotti 100%            52%     45%     67%
CSAT %
Sum of C-Sat    Date
Name    12-Sep-2022     13-Sep-2022     14-Sep-2022     15-Sep-2022     16-Sep-2022     17-Sep-2022     18-Sep-2022
Mohammed Murshed                                        50%     100%
Mohammed yahya  75%     33%     36%     80%     67%             67%
Rossana Rass    50%     67%                     50%
Safa Mursel     40%     38%     60%     40%     50%     75%
Anas Saeed      100%                    67%                     100%
Aseel Qiad                      100%    100%                    80%
Tejaswini Kotti                 50%     33%

________________________________
From: "Gaurav Yadav" <[email-masked]>
To: "saurabh" <[email-masked]>
Cc: "deeksha" <[email-masked]>, "Ashish Dabral" <[email-masked]>
Sent: Friday, September 16, 2022 1:29:42 PM
Subject: LSM Automation Report - 9th Sep to 15th Sep

Hi Sir,
Given below is the LSM Automation update from 9th Sep  to 15th Sep.

                Summary (Aug - 15th Sep)
Total Tickets done              C-Sat %         FCR %           Avg tickets per day
15009           46%             51%             319
Handled Automation tickets by agent
Sum of Tickets  Date
Name    09-Sep-2022     10-Sep-2022     11-Sep-2022     12-Sep-2022     13-Sep-2022     14-Sep-2022     15-Sep-2022     Grand Total
Apoorv Joshi    1                                                       1
Mohammed Murshed                65                                              65
Mohammed yahya  119     19      138     130     141     138     140     825
Rossana Rass    91      144             50      57      33      4       379
Safa Mursel             158     178     193     161     169     68      927
Anas Saeed      24              68      17                      45      154
Aseel Qiad      36              67      23              68      63      257
Tejaswini Kotti 38                      1               44      60      143
Grand Total     309     386     451     414     359     452     380     2751
Other %
Sum of Other %  Date
Name    09-Sep-2022     10-Sep-2022     11-Sep-2022     12-Sep-2022     13-Sep-2022     14-Sep-2022     15-Sep-2022
Apoorv Joshi    100%
Mohammed Murshed                37%
Mohammed yahya  12%     5%      7%      10%     9%      7%      12%
Rossana Rass    18%     13%             16%     16%     9%
Safa Mursel             10%     6%      11%     16%     9%      9%
Anas Saeed                      15%     12%                     7%
Aseel Qiad      11%             13%     4%              18%     11%
Tejaswini Kotti 8%                                      7%      10%
FCR %
Sum of FCR %    Date
Name    09-Sep-2022     10-Sep-2022     11-Sep-2022     12-Sep-2022     13-Sep-2022     14-Sep-2022     15-Sep-2022
Apoorv Joshi
Mohammed Murshed                37%
Mohammed yahya  53%     47%     57%     58%     63%     54%     43%
Rossana Rass    54%     49%             42%     46%     42%     25%
Safa Mursel             51%     56%     47%     33%     41%     28%
Anas Saeed      67%             41%     35%                     56%
Aseel Qiad      33%             52%     70%             56%     49%
Tejaswini Kotti 55%                     100%            45%     33%
CSAT %
Sum of C-Sat    Date
Name    09-Sep-2022     10-Sep-2022     11-Sep-2022     12-Sep-2022     13-Sep-2022     14-Sep-2022     15-Sep-2022
Apoorv Joshi
Mohammed Murshed                33%
Mohammed yahya  67%             44%     75%     40%     33%     100%
Rossana Rass            33%             50%     67%
Safa Mursel             40%     60%     38%     22%     50%
Anas Saeed                      50%     100%                    50%
Aseel Qiad      100%            25%                     100%    100%
Tejaswini Kotti                                                 100%

________________________________
From: "Gaurav Yadav" <[email-masked]>
To: "saurabh" <[email-masked]>
Cc: "deeksha" <[email-masked]>, "Ashish Dabral" <[email-masked]>
Sent: Thursday, September 15, 2022 1:23:03 PM
Subject: LSM Automation Report - 8th Sep to 14th Sep

Hi Sir,
Given below is the LSM Automation update from 8th Sep  to 14th Sep.

Total Tickets done              C-Sat %         FCR %           Avg tickets per day
14629           46%             51%             318
Handled Automation tickets by agent
Sum of Tickets  Date
Name    08-Sep-2022     09-Sep-2022     10-Sep-2022     11-Sep-2022     12-Sep-2022     13-Sep-2022     14-Sep-2022     Grand Total
Apoorv Joshi    1       1                                               2
Mohammed Murshed                        65                                      65
Mohammed yahya  132     119     19      138     130     141     138     817
Rossana Rass    140     91      144             50      57      33      515
Safa Mursel     168             158     178     193     161     169     1027
Anas Saeed      7       24              68      17                      116
Aseel Qiad      14      36              67      23              68      208
Tejaswini Kotti 44      38                      1               44      127
Grand Total     506     309     386     451     414     359     452     2877
Other %
Sum of Other %  Date
Name    08-Sep-2022     09-Sep-2022     10-Sep-2022     11-Sep-2022     12-Sep-2022     13-Sep-2022     14-Sep-2022
Apoorv Joshi            100%
Mohammed Murshed                        37%
Mohammed yahya  9%      12%     5%      7%      10%     9%      7%
Rossana Rass    9%      18%     13%             16%     16%     9%
Safa Mursel     9%              10%     6%      11%     16%     9%
Anas Saeed                              15%     12%
Aseel Qiad      7%      11%             13%     4%              18%
Tejaswini Kotti 14%     8%                                      7%
FCR %
Sum of FCR %    Date
Name    08-Sep-2022     09-Sep-2022     10-Sep-2022     11-Sep-2022     12-Sep-2022     13-Sep-2022     14-Sep-2022
Apoorv Joshi
Mohammed Murshed                        37%
Mohammed yahya  55%     53%     47%     57%     58%     56%     39%
Rossana Rass    51%     54%     49%             42%     47%     33%
Safa Mursel     55%             51%     56%     40%     22%     41%
Anas Saeed              67%             41%     35%
Aseel Qiad      14%     33%             52%     70%             34%
Tejaswini Kotti 55%     55%                     100%            32%
CSAT %
Sum of C-Sat    Date
Name    08-Sep-2022     09-Sep-2022     10-Sep-2022     11-Sep-2022     12-Sep-2022     13-Sep-2022     14-Sep-2022
Apoorv Joshi
Mohammed Murshed                        33%
Mohammed yahya  67%     67%             44%     71%     25%     14%
Rossana Rass    33%             33%             50%     67%
Safa Mursel     50%             40%     67%     38%     22%     50%
Anas Saeed                              60%     100%
Aseel Qiad              100%            25%                     100%
Tejaswini Kotti

________________________________
From: "Gaurav Yadav" <[email-masked]>
To: "saurabh" <[email-masked]>
Cc: "deeksha" <[email-masked]>, "Ashish Dabral" <[email-masked]>
Sent: Wednesday, September 14, 2022 3:57:38 PM
Subject: LSM Automation Report - 7th Sep to 13th Sep

Hi Sir,
Given below is the LSM Automation update from 7th Sep  to 13th Sep.

                     Summary (Aug - 14th Sep)
Total Tickets done              C-Sat %         FCR %           Avg tickets per day
14174           46%             51%             315
Handled Automation tickets by agent
Sum of Tickets  Date
Name    07-Sep-2022     08-Sep-2022     09-Sep-2022     10-Sep-2022     11-Sep-2022     12-Sep-2022     13-Sep-2022     Grand Total
Apoorv Joshi            1       1                                       2
Mohammed Murshed                                65                              65
Mohammed yahya  192     132     119     19      138     130     141     871
Rossana Rass    140     140     91      144             50      57      622
Safa Mursel     159     168             158     178     193     161     1017
Anas Saeed      7       7       24              68      17              123
Aseel Qiad      9       14      36              67      23              149
Tejaswini Kotti 14      44      38                      1               97
Grand Total     521     506     309     386     451     414     359     2946
Other %
Sum of Other %  Date
Name    07-Sep-2022     08-Sep-2022     09-Sep-2022     10-Sep-2022     11-Sep-2022     12-Sep-2022     13-Sep-2022
Apoorv Joshi                    100%
Mohammed Murshed                                37%
Mohammed yahya  13%     9%      12%     5%      7%      10%     9%
Rossana Rass    6%      9%      18%     13%             16%     16%
Safa Mursel     13%     9%              10%     6%      11%     16%
Anas Saeed                                      15%     12%
Aseel Qiad              7%      11%             13%     4%
Tejaswini Kotti 14%     14%     8%
FCR %
Sum of FCR %    Date
Name    07-Sep-2022     08-Sep-2022     09-Sep-2022     10-Sep-2022     11-Sep-2022     12-Sep-2022     13-Sep-2022
Apoorv Joshi
Mohammed Murshed                                37%
Mohammed yahya  51%     55%     53%     47%     57%     55%     48%
Rossana Rass    55%     51%     54%     49%             42%     42%
Safa Mursel     52%     55%             42%     53%     35%     22%
Anas Saeed                      67%             44%     35%
Aseel Qiad      11%     14%     33%             46%     65%
Tejaswini Kotti 36%     55%     55%                     100%
CSAT %
Sum of C-Sat    Date
Name    07-Sep-2022     08-Sep-2022     09-Sep-2022     10-Sep-2022     11-Sep-2022     12-Sep-2022     13-Sep-2022
Apoorv Joshi
Mohammed Murshed                                33%
Mohammed yahya  62%     67%     67%             44%     83%
Rossana Rass    20%     33%             33%             50%     67%
Safa Mursel     50%     50%             40%     67%     33%     14%
Anas Saeed                                      50%     100%
Aseel Qiad                      100%            25%
Tejaswini Kotti

________________________________
From: "Gaurav Yadav" <[email-masked]>
To: "saurabh" <[email-masked]>
Cc: "deeksha" <[email-masked]>, "Ashish Dabral" <[email-masked]>
Sent: Tuesday, September 13, 2022 4:34:18 PM
Subject: LSM Automation Report - 6th Sep to 12th Sep

Hi Sir,
Given below is the LSM Automation update from 6th Sep  to 12th Sep.

Total Tickets done              C-Sat %         FCR %           Avg tickets per day
13815           46%             51%             314
Handled Automation tickets by agent
Sum of Tickets  Date
Name    06-Sep-2022     07-Sep-2022     08-Sep-2022     09-Sep-2022     10-Sep-2022     11-Sep-2022     12-Sep-2022     Grand Total
Apoorv Joshi                    1       1                               2
Mohammed Murshed                                        65                      65
Mohammed yahya  125     192     132     119     19      138     130     855
Rossana Rass    130     140     140     91      144             50      695
Safa Mursel     196     159     168             158     178     193     1052
Anas Saeed      6       7       7       24              68      17      129
Aseel Qiad      16      9       14      36              67      23      165
Tejaswini Kotti         14      44      38                      1       97
Grand Total     473     521     506     309     386     451     414     3060
Other %
Sum of Other %  Date
Name    06-Sep-2022     07-Sep-2022     08-Sep-2022     09-Sep-2022     10-Sep-2022     11-Sep-2022     12-Sep-2022
Apoorv Joshi                            100%
Mohammed Murshed                                        37%
Mohammed yahya  9%      13%     9%      12%     5%      7%      10%
Rossana Rass    12%     6%      9%      18%     13%             16%
Safa Mursel     11%     13%     9%              10%     6%      11%
Anas Saeed                                              15%     12%
Aseel Qiad                      7%      11%             13%     4%
Tejaswini Kotti         14%     14%     8%
FCR %
Sum of FCR %    Date
Name    06-Sep-2022     07-Sep-2022     08-Sep-2022     09-Sep-2022     10-Sep-2022     11-Sep-2022     12-Sep-2022
Apoorv Joshi
Mohammed Murshed                                        37%
Mohammed yahya  66%     51%     55%     53%     47%     57%     48%
Rossana Rass    57%     55%     51%     54%     46%             40%
Safa Mursel     58%     52%     55%             44%     51%     34%
Anas Saeed                              67%             44%     29%
Aseel Qiad              11%     14%     33%             48%     61%
Tejaswini Kotti         36%     55%     55%                     100%
CSAT %
Sum of C-Sat    Date
Name    06-Sep-2022     07-Sep-2022     08-Sep-2022     09-Sep-2022     10-Sep-2022     11-Sep-2022     12-Sep-2022
Apoorv Joshi
Mohammed Murshed
Mohammed yahya  67%     62%     67%     67%             33%     80%
Rossana Rass    33%     20%     33%             33%
Safa Mursel     100%    50%     50%             40%     100%    25%
Anas Saeed                                              50%     100%
Aseel Qiad                              100%            25%
Tejaswini Kotti

________________________________
From: "Gaurav Yadav" <[email-masked]>
To: "saurabh" <[email-masked]>
Cc: "deeksha" <[email-masked]>, "Ashish Dabral" <[email-masked]>
Sent: Monday, September 12, 2022 1:28:08 PM
Subject: LSM Automation Report - 5th Sep to 11th Sep

Hi Sir,
Given below is the LSM Automation update from 5th Sep  to 11th Sep

Total Tickets done              C-Sat %         FCR %           Avg tickets per day
              Summary (Aug - 11th Sep)  13400           46%             51%             312
Handled Automation tickets by agent
Sum of Tickets  Date
Name    05-Sep-2022     06-Sep-2022     07-Sep-2022     08-Sep-2022     09-Sep-2022     10-Sep-2022     11-Sep-2022     Grand Total
Apoorv Joshi    1                       1       1                       3
Mohammed Murshed                                                65              65
Mohammed yahya  160     125     192     132     119     19      138     885
Rossana Rass    100     130     140     140     91      144             745
Safa Mursel     169     196     159     168             158     178     1028
Anas Saeed      1       6       7       7       24              68      113
Aseel Qiad      13      16      9       14      36              67      155
Tejaswini Kotti                 14      44      38                      96
Grand Total     444     473     521     506     309     386     451     3090
Other %
Sum of Other %  Date
Name    05-Sep-2022     06-Sep-2022     07-Sep-2022     08-Sep-2022     09-Sep-2022     10-Sep-2022     11-Sep-2022
Apoorv Joshi                                    100%
Mohammed Murshed                                                37%
Mohammed yahya  5%      9%      13%     9%      12%     5%      7%
Rossana Rass    9%      12%     6%      9%      18%     13%
Safa Mursel     9%      11%     13%     9%              10%     6%
Anas Saeed                                                      15%
Aseel Qiad      23%                     7%      11%             13%
Tejaswini Kotti                 14%     14%     8%
FCR %
Sum of FCR %    Date
Name    05-Sep-2022     06-Sep-2022     07-Sep-2022     08-Sep-2022     09-Sep-2022     10-Sep-2022     11-Sep-2022
Apoorv Joshi
Mohammed Murshed                                                38%
Mohammed yahya  69%     66%     51%     55%     54%     42%     47%
Rossana Rass    57%     57%     55%     51%     52%     44%
Safa Mursel     57%     58%     52%     54%             37%     44%
Anas Saeed                                      67%             38%
Aseel Qiad                      11%     14%     31%             46%
Tejaswini Kotti                 36%     50%     55%
CSAT %
Sum of C-Sat    Date
Name    05-Sep-2022     06-Sep-2022     07-Sep-2022     08-Sep-2022     09-Sep-2022     10-Sep-2022     11-Sep-2022
Apoorv Joshi
Mohammed Murshed
Mohammed yahya  50%     67%     62%     67%     67%
Rossana Rass    83%     33%     20%     20%             33%
Safa Mursel     100%    100%    50%     67%             67%
Anas Saeed                                                      100%
Aseel Qiad                                      100%            25%
Tejaswini Kotti

________________________________
From: "Gaurav Yadav" <[email-masked]>
To: "saurabh" <[email-masked]>
Cc: "deeksha" <[email-masked]>, "Ashish Dabral" <[email-masked]>
Sent: Friday, September 9, 2022 2:46:42 PM
Subject: LSM Automation Report - 2nd Sep to 8th Sep

Hi Sir,
Given below is the LSM Automation update from 2nd Sep  till 8th Sep

Total Tickets done              C-Sat %         FCR %           Avg tickets per day
        Summary (Aug - 8th Sep) 12253           46%             51%             314
Handled Automation tickets by agent
Sum of Tickets  Date
Name    02-Sep-2022     03-Sep-2022     04-Sep-2022     05-Sep-2022     06-Sep-2022     07-Sep-2022     08-Sep-2022     Grand Total
Apoorv Joshi    2               1       1                       1       5
Maya Shamma
Mohammed Murshed                55                                              55
Mohammed yahya  128     15      200     160     125     192     132     952
Rossana Rass    102     120             100     130     140     140     732
Safa Mursel     145     188     212     169     196     159     168     1237
Grand Total     377     378     413     430     451     491     441     2981
Other %
Sum of Other %  Date
Name    02-Sep-2022     03-Sep-2022     04-Sep-2022     05-Sep-2022     06-Sep-2022     07-Sep-2022     08-Sep-2022
Apoorv Joshi    100%
Maya Shamma
Mohammed Murshed                33%
Mohammed yahya  9%      7%      6%      5%      9%      13%     9%
Rossana Rass    12%     13%             9%      12%     6%      9%
Safa Mursel     19%     9%      9%      9%      11%     13%     9%
FCR %
Sum of FCR %    Date
Name    02-Sep-2022     03-Sep-2022     04-Sep-2022     05-Sep-2022     06-Sep-2022     07-Sep-2022     08-Sep-2022
Apoorv Joshi
Maya Shamma
Mohammed Murshed                38%
Mohammed yahya  61%     73%     58%     68%     64%     46%     44%
Rossana Rass    49%     50%             54%     56%     53%     37%
Safa Mursel     52%     57%     54%     54%     52%     42%     45%
CSAT %
Sum of C-Sat    Date
Name    02-Sep-2022     03-Sep-2022     04-Sep-2022     05-Sep-2022     06-Sep-2022     07-Sep-2022     08-Sep-2022
Apoorv Joshi
Maya Shamma
Mohammed Murshed                86%
Mohammed yahya  20%             50%     50%     100%    50%
Rossana Rass    36%     50%             83%     50%
Safa Mursel     36%     56%     14%     100%    100%    50%     50%

________________________________
From: "Gaurav Yadav" <[email-masked]>
To: "saurabh" <[email-masked]>
Cc: "deeksha" <[email-masked]>, "Ashish Dabral" <[email-masked]>
Sent: Thursday, September 8, 2022 5:02:36 PM
Subject: Re: LSM Automation Report - 1st Sep to 7th Sep

Hi Sir,
Given below is the LSM Automation update from 1st Sep  till 7th Sep

Total Tickets done              C-Sat %         FCR %           Avg tickets per day
11666           46%             51%             307
Handled Automation tickets by agent
Sum of Tickets  Date
Name    01-Sep-2022     02-Sep-2022     03-Sep-2022     04-Sep-2022     05-Sep-2022     06-Sep-2022     07-Sep-2022     Grand Total
Apoorv Joshi            2               1       1                       4
Maya Shamma     20                                                      20
Mohammed Murshed                        55                                      55
Mohammed yahya  161     128     15      200     160     125     192     981
Rossana Rass    130     102     120             100     130     140     722
Safa Mursel     119     145     188     212     169     196     159     1188
Grand Total     430     377     378     413     430     451     491     2970
Other %
Sum of Other %  Date
Name    01-Sep-2022     02-Sep-2022     03-Sep-2022     04-Sep-2022     05-Sep-2022     06-Sep-2022     07-Sep-2022
Apoorv Joshi            100%
Maya Shamma     5%
Mohammed Murshed                        33%
Mohammed yahya  7%      9%      7%      6%      5%      9%      13%
Rossana Rass    15%     12%     13%             9%      12%     6%
Safa Mursel     14%     19%     9%      9%      9%      11%     13%
FCR %
Sum of FCR %    Date
Name    01-Sep-2022     02-Sep-2022     03-Sep-2022     04-Sep-2022     05-Sep-2022     06-Sep-2022     07-Sep-2022
Apoorv Joshi
Maya Shamma     75%
Mohammed Murshed                        38%
Mohammed yahya  56%     61%     73%     58%     66%     58%     39%
Rossana Rass    50%     49%     50%             54%     45%     44%
Safa Mursel     61%     52%     57%     54%     49%     41%     38%
CSAT %
Sum of C-Sat    Date
Name    01-Sep-2022     02-Sep-2022     03-Sep-2022     04-Sep-2022     05-Sep-2022     06-Sep-2022     07-Sep-2022
Apoorv Joshi
Maya Shamma     50%
Mohammed Murshed                        86%
Mohammed yahya  63%     20%             39%     59%     46%     45%
Rossana Rass            36%     50%             50%     36%     58%
Safa Mursel     29%     36%     55%     46%     57%     32%     56%

________________________________
From: "Gaurav Yadav" <[email-masked]>
To: "saurabh" <[email-masked]>
Cc: "deeksha" <[email-masked]>, "Ashish Dabral" <[email-masked]>
Sent: Tuesday, September 6, 2022 1:23:58 PM
Subject: LSM Automation Report - 30th August to 5th September

Hi Sir,
Given below is the LSM Automation update from 30th Aug  till 5th Sep

Total Tickets done              C-Sat %         FCR %           Avg tickets per day
                    Summary (Aug - 5th Sep)     10724           46%             51%             298
Handled Automation tickets by agent
Sum of Tickets  Date
Name    30-Aug-2022     31-Aug-2022     01-Sep-2022     02-Sep-2022     03-Sep-2022     04-Sep-2022     05-Sep-2022     Grand Total
Apoorv Joshi                            2               1       1       4
Maya Shamma     185     175     20                                      380
Mohammed Murshed                                        55                      55
Mohammed yahya  137     137     161     128     15      200     160     938
Rossana Rass    158     160     130     102     120             100     770
Safa Mursel                     119     145     188     212     169     833
Grand Total     480     472     430     377     378     413     430     2980
Other %
Sum of Other %  Date
Name    30-Aug-2022     31-Aug-2022     01-Sep-2022     02-Sep-2022     03-Sep-2022     04-Sep-2022     05-Sep-2022
Apoorv Joshi                            100%
Maya Shamma     18%     11%     5%
Mohammed Murshed                                        33%
Mohammed yahya  6%      9%      7%      9%      7%      6%      5%
Rossana Rass    11%     12%     15%     12%     13%             9%
Safa Mursel                     14%     19%     9%      9%      9%
FCR %
Sum of FCR %    Date
Name    30-Aug-2022     31-Aug-2022     01-Sep-2022     02-Sep-2022     03-Sep-2022     04-Sep-2022     05-Sep-2022
Apoorv Joshi
Maya Shamma     51%     58%     70%
Mohammed Murshed                                        38%
Mohammed yahya  68%     59%     56%     61%     73%     59%     46%
Rossana Rass    56%     55%     52%     47%     48%             40%
Safa Mursel                     59%     51%     54%     42%     44%
CSAT %
Sum of C-Sat    Date
Name    30-Aug-2022     31-Aug-2022     01-Sep-2022     02-Sep-2022     03-Sep-2022     04-Sep-2022     05-Sep-2022
Apoorv Joshi
Maya Shamma     33%     29%
Mohammed Murshed
Mohammed yahya  50%     60%     50%                     33%
Rossana Rass    50%     45%     75%     20%     100%
Safa Mursel                             63%     33%     25%

________________________________
From: "Gaurav Yadav" <[email-masked]>
To: "saurabh" <[email-masked]>
Cc: "deeksha" <[email-masked]>, "Ashish Dabral" <[email-masked]>
Sent: Monday, September 5, 2022 1:42:17 PM
Subject: LSM Automation Report - 29th August to 4th September

Hi Sir,
Given below is the LSM Automation update from 29th Aug  till 4th Sep

Total Tickets done              C-Sat %         FCR %           Avg tickets per day
              Summary (Aug - 4th Sep)   10294           45%             51%             294
Handled Automation tickets by agent
Sum of Tickets  Date
Name    29-Aug-2022     30-Aug-2022     31-Aug-2022     01-Sep-2022     02-Sep-2022     03-Sep-2022     04-Sep-2022     Grand Total
Apoorv Joshi    25                              2               1       28
Maya Shamma     189     185     175     20                              569
Mohammed Murshed                                                55              55
Mohammed yahya  192     137     137     161     128     15      200     970
Rossana Rass    175     158     160     130     102     120             845
Safa Mursel                             119     145     188     212     664
Grand Total     581     480     472     430     377     378     413     3131
Other %
Sum of Other %  Date
Name    29-Aug-2022     30-Aug-2022     31-Aug-2022     01-Sep-2022     02-Sep-2022     03-Sep-2022     04-Sep-2022
Apoorv Joshi                                    100%
Maya Shamma     15%     18%     11%     5%
Mohammed Murshed                                                33%
Mohammed yahya  2%      6%      9%      7%      9%      7%      6%
Rossana Rass    9%      11%     12%     15%     12%     13%
Safa Mursel                             14%     19%     9%      9%
FCR %
Sum of FCR %    Date
Name    29-Aug-2022     30-Aug-2022     31-Aug-2022     01-Sep-2022     02-Sep-2022     03-Sep-2022     04-Sep-2022
Apoorv Joshi
Maya Shamma     53%     51%     58%     70%
Mohammed Murshed                                                33%
Mohammed yahya  63%     68%     59%     56%     61%     47%     46%
Rossana Rass    64%     56%     55%     51%     46%     48%
Safa Mursel                             59%     49%     41%     40%
CSAT %
Sum of C-Sat    Date
Name    29-Aug-2022     30-Aug-2022     31-Aug-2022     01-Sep-2022     02-Sep-2022     03-Sep-2022     04-Sep-2022
Apoorv Joshi
Maya Shamma     40%     33%     29%
Mohammed Murshed
Mohammed yahya  40%     50%     60%     50%
Rossana Rass    60%     50%     45%     67%     25%     100%
Safa Mursel                                     57%     20%

________________________________
From: "Gaurav Yadav" <[email-masked]>
To: "saurabh" <[email-masked]>
Cc: "deeksha" <[email-masked]>, "Ashish Dabral" <[email-masked]>
Sent: Friday, September 2, 2022 1:45:44 PM
Subject: LSM Automation Report - 26th August to 1st September

Hi Sir,
Given below is the LSM Automation update from 26th Aug  till 1st Sep

Total Tickets done              C-Sat %         FCR %           Avg tickets per day
        9126            42%             49%             285
Handled Automation tickets by agent
Sum of Tickets  Date
Name    26-Aug-2022     27-Aug-2022     28-Aug-2022     29-Aug-2022     30-Aug-2022     31-Aug-2022     01-Sep-2022     Grand Total
Apoorv Joshi    1       29      17      25                              72
Maya Shamma             133     72      189     185     175     20      774
Mohammed Murshed
Mohammed yahya  236     119     139     192     137     137     161     1121
Rossana Rass    100     141             175     158     160     130     864
Safa Mursel                                                     119     119
Grand Total     337     422     228     581     480     472     430     2950
Other %
Sum of Other %  Date
Name    26-Aug-2022     27-Aug-2022     28-Aug-2022     29-Aug-2022     30-Aug-2022     31-Aug-2022     01-Sep-2022
Apoorv Joshi    100%    7%
Maya Shamma             17%     25%     15%     18%     11%     5%
Mohammed Murshed
Mohammed yahya  4%      3%      3%      2%      6%      9%      7%
Rossana Rass    19%     13%             9%      11%     12%     15%
Safa Mursel                                                     14%
FCR %
Sum of FCR %    Date
Name    26-Aug-2022     27-Aug-2022     28-Aug-2022     29-Aug-2022     30-Aug-2022     31-Aug-2022     01-Sep-2022
Apoorv Joshi
Maya Shamma             53%     47%     53%     42%     38%     55%
Mohammed Murshed
Mohammed yahya  68%     70%     58%     61%     63%     39%     44%
Rossana Rass    60%     62%             65%     54%     38%     37%
Safa Mursel                                                     44%
CSAT %
Sum of C-Sat    Date
Name    26-Aug-2022     27-Aug-2022     28-Aug-2022     29-Aug-2022     30-Aug-2022     31-Aug-2022     01-Sep-2022
Apoorv Joshi
Maya Shamma                     100%            25%
Mohammed Murshed
Mohammed yahya  100%    20%     100%                    100%    50%
Rossana Rass    100%    100%            100%                    100%
Safa Mursel

________________________________
From: "Gaurav Yadav" <[email-masked]>
To: "saurabh" <[email-masked]>
Cc: "deeksha" <[email-masked]>, "Ashish Dabral" <[email-masked]>
Sent: Thursday, September 1, 2022 1:39:58 PM
Subject: Re: LSM Automation Report - 25th to 31st August

Dear Sir,
For calculating FCR I download the LSM KSA call center tickets data and if the agent interaction is 1 then i consider it under FCR.

________________________________
From: "saurabh" <[email-masked]>
To: "Gaurav Yadav" <[email-masked]>
Cc: "deeksha" <[email-masked]>, "Ashish Dabral" <[email-masked]>
Sent: Thursday, September 1, 2022 1:24:11 PM
Subject: Re: LSM Automation Report - 25th to 31st August

Dear Gaurav,

How do you calculate FCR?

Saurabh Dadu
LiveSalesman
India: +91 120 4332621 x 17
US: 1 240 949 2437
Cell: +91 9810175203

________________________________
From: Gaurav Yadav <[email-masked]>
Sent: 01 September 2022 1:13 PM
To: Saurabh Dadu <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>
Subject: LSM Automation Report - 25th to 31st August

Hi Sir,
Given below is the LSM Automation update till 31st Aug.

Total Tickets done              C-Sat %         FCR %           Avg tickets per day
8696            42%             70%             281
Handled Automation tickets by agent
Sum of Tickets  Date
Name    25-Aug-2022     26-Aug-2022     27-Aug-2022     28-Aug-2022     29-Aug-2022     30-Aug-2022     31-Aug-2022     Grand Total
Apoorv Joshi            1       29      17      25                      72
Maya Shamma     139             133     72      189     185     175     893
Mohammed Murshed
Mohammed yahya  138     236     119     139     192     137     137     1098
Rossana Rass    135     100     141             175     158     160     869
Grand Total     412     337     422     228     581     480     472     2932
Other %
Sum of Other %  Date
Name    25-Aug-2022     26-Aug-2022     27-Aug-2022     28-Aug-2022     29-Aug-2022     30-Aug-2022     31-Aug-2022
Apoorv Joshi            100%    7%
Maya Shamma     28%             17%     25%     15%     18%     11%
Mohammed Murshed
Mohammed yahya  8%      4%      3%      3%      2%      6%      9%
Rossana Rass    23%     19%     13%             9%      11%     12%
FCR %
Sum of FCR %    Date
Name    25-Aug-2022     26-Aug-2022     27-Aug-2022     28-Aug-2022     29-Aug-2022     30-Aug-2022     31-Aug-2022
Apoorv Joshi                    7%      6%      52%
Maya Shamma     71%             80%     74%     81%     82%     87%
Mohammed Murshed
Mohammed yahya  89%     91%     88%     93%     96%     94%     91%
Rossana Rass    74%     79%     84%             86%     89%     84%
CSAT %
Sum of C-Sat    Date
Name    25-Aug-2022     26-Aug-2022     27-Aug-2022     28-Aug-2022     29-Aug-2022     30-Aug-2022     31-Aug-2022
Apoorv Joshi
Maya Shamma                             100%            25%
Mohammed Murshed
Mohammed yahya          100%    20%     100%                    100%
Rossana Rass    33%     100%    100%            100%

________________________________
From: "Gaurav Yadav" <[email-masked]>
To: "saurabh" <[email-masked]>
Cc: "deeksha" <[email-masked]>, "Ashish Dabral" <[email-masked]>
Sent: Wednesday, August 31, 2022 2:06:10 PM
Subject: Re: LSM Automation Report - 24th to 30th August

Have updated the report accordingly.

Total Tickets done              C-Sat %         FCR %           Avg tickets per day
8224            42%             69%             274
Handled Automation tickets by agent
Sum of Tickets  Date
Name    24-Aug-2022     25-Aug-2022     26-Aug-2022     27-Aug-2022     28-Aug-2022     29-Aug-2022     30-Aug-2022     Grand Total
Apoorv Joshi                    1       29      17      25              72
Maya Shamma     180     139             133     72      189     185     898
Mohammed Murshed
Mohammed yahya  133     138     236     119     139     192     137     1094
Rossana Rass    167     135     100     141             175     158     876
Grand Total     480     412     337     422     228     581     480     2940
Other %
Sum of Other %  Date
Name    24-Aug-2022     25-Aug-2022     26-Aug-2022     27-Aug-2022     28-Aug-2022     29-Aug-2022     30-Aug-2022
Apoorv Joshi                    100%    7%
Maya Shamma     28%     28%             17%     25%     15%     18%
Mohammed Murshed
Mohammed yahya  8%      8%      4%      3%      3%      2%      6%
Rossana Rass    22%     23%     19%     13%             9%      11%
FCR %
Sum of FCR %    Date
Name    24-Aug-2022     25-Aug-2022     26-Aug-2022     27-Aug-2022     28-Aug-2022     29-Aug-2022     30-Aug-2022
Apoorv Joshi                            7%      6%      52%
Maya Shamma     72%     71%             80%     74%     81%     82%
Mohammed Murshed
Mohammed yahya  90%     89%     91%     88%     93%     96%     94%
Rossana Rass    77%     74%     79%     84%             86%     89%
CSAT %
Sum of C-Sat    Date
Name    24-Aug-2022     25-Aug-2022     26-Aug-2022     27-Aug-2022     28-Aug-2022     29-Aug-2022     30-Aug-2022
Apoorv Joshi
Maya Shamma     20%                             100%            25%
Mohammed Murshed
Mohammed yahya                  100%    20%     100%
Rossana Rass    100%    33%     100%    100%            100%

________________________________
From: "saurabh" <[email-masked]>
To: "Gaurav Yadav" <[email-masked]>
Cc: "deeksha" <[email-masked]>, "Ashish Dabral" <[email-masked]>
Sent: Wednesday, August 31, 2022 1:51:30 PM
Subject: Re: LSM Automation Report - 24th to 30th August

Dear Gaurav,

Since Abdulqader and Samer (using Apoorv's ID) are working on escalation cases, please separate that data from other data and reshare the report.

Saurabh

Saurabh Dadu
LiveSalesman
India: +91 120 4332621 x 17
US: 1 240 949 2437
Cell: +91 9810175203

________________________________
From: Gaurav Yadav <[email-masked]>
Sent: 31 August 2022 1:42 PM
To: Saurabh Dadu <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>
Subject: LSM Automation Report - 24th to 30th August

Hi Sir,
Given below is the LSM Automation update till 30th Aug.

Total Tickets done              C-Sat %         FCR %           Avg tickets per day
8338            42%             68%             278
Handled Automation tickets by agent
Sum of Tickets  Date
Name    24-Aug-2022     25-Aug-2022     26-Aug-2022     27-Aug-2022     28-Aug-2022     29-Aug-2022     30-Aug-2022     Grand Total
Abdulqader Ahmed        2       5       7       15              20      31      80
Apoorv Joshi                    1       29      17      25              72
Maya Shamma     180     139             133     72      189     185     898
Mohammed Murshed
Mohammed yahya  133     138     236     119     139     192     137     1094
Rossana Rass    167     135     100     141             175     158     876
Samer Salmeh                                                    32      32
Grand Total     482     417     344     437     228     601     543     3052
Other %
Sum of Other %  Date
Name    24-Aug-2022     25-Aug-2022     26-Aug-2022     27-Aug-2022     28-Aug-2022     29-Aug-2022     30-Aug-2022
Abdulqader Ahmed
Apoorv Joshi                    100%    7%
Maya Shamma     28%     28%             17%     25%     15%     18%
Mohammed Murshed
Mohammed yahya  8%      8%      4%      3%      3%      2%      6%
Rossana Rass    22%     23%     19%     13%             9%      11%
Samer Salmeh
FCR %
Sum of FCR %    Date
Name    24-Aug-2022     25-Aug-2022     26-Aug-2022     27-Aug-2022     28-Aug-2022     29-Aug-2022     30-Aug-2022
Abdulqader Ahmed                20%             7%              45%     29%
Apoorv Joshi                            7%      6%      52%
Maya Shamma     72%     71%             80%     74%     81%     82%
Mohammed Murshed
Mohammed yahya  90%     89%     91%     88%     93%     96%     94%
Rossana Rass    77%     74%     79%     84%             86%     89%
Samer Salmeh                                                    31%
CSAT %
Sum of C-Sat    Date
Name    24-Aug-2022     25-Aug-2022     26-Aug-2022     27-Aug-2022     28-Aug-2022     29-Aug-2022     30-Aug-2022
Abdulqader Ahmed
Apoorv Joshi
Maya Shamma     20%                             100%            25%
Mohammed Murshed
Mohammed yahya                  100%    20%     100%
Rossana Rass    100%    33%     100%    100%            100%
Samer Salmeh

________________________________
From: "Gaurav Yadav" <[email-masked]>
To: "saurabh" <[email-masked]>
Cc: "deeksha" <[email-masked]>, "Ashish Dabral" <[email-masked]>
Sent: Tuesday, August 30, 2022 1:14:13 PM
Subject: LSM Automation Report - 23rd to 29th August

Hi Sir,
Given below is the LSM Automation update till 29th Aug.

Total Tickets done              C-Sat %         FCR %           Avg tickets per day
7795            43%             67%             269
Handled Automation tickets by agent
Sum of Tickets  Date
Name    23-Aug-2022     24-Aug-2022     25-Aug-2022     26-Aug-2022     27-Aug-2022     28-Aug-2022     29-Aug-2022     Grand Total
Abdulqader Ahmed                2       5       7       15              20      49
Apoorv Joshi                            1       29      17      25      72
Maya Shamma     110     180     139             133     72      189     823
Mohammed Murshed
Mohammed yahya  148     133     138     236     119     139     192     1105
Rossana Rass    121     167     135     100     141             175     839
Grand Total     379     482     417     344     437     228     601     2888
Other %
Sum of Other %  Date
Name    23-Aug-2022     24-Aug-2022     25-Aug-2022     26-Aug-2022     27-Aug-2022     28-Aug-2022     29-Aug-2022
Abdulqader Ahmed
Apoorv Joshi                            100%    7%
Maya Shamma     24%     28%     28%             17%     25%     15%
Mohammed Murshed
Mohammed yahya  9%      8%      8%      4%      3%      3%      2%
Rossana Rass    43%     22%     23%     19%     13%             9%
FCR %
Sum of FCR %    Date
Name    23-Aug-2022     24-Aug-2022     25-Aug-2022     26-Aug-2022     27-Aug-2022     28-Aug-2022     29-Aug-2022
Abdulqader Ahmed                        20%             7%              45%
Apoorv Joshi                                    7%      6%      52%
Maya Shamma     75%     72%     71%             80%     74%     81%
Mohammed Murshed
Mohammed yahya  91%     90%     89%     91%     88%     93%     96%
Rossana Rass    54%     77%     74%     79%     84%             86%
CSAT %
Sum of C-Sat    Date
Name    23-Aug-2022     24-Aug-2022     25-Aug-2022     26-Aug-2022     27-Aug-2022     28-Aug-2022     29-Aug-2022
Abdulqader Ahmed
Apoorv Joshi
Maya Shamma             20%                             100%
Mohammed Murshed
Mohammed yahya                          100%    20%     100%
Rossana Rass    50%     100%    33%     100%    100%            100%

________________________________
From: "saurabh" <[email-masked]>
To: "Gaurav Yadav" <[email-masked]>
Cc: "deeksha" <[email-masked]>, "Ashish Dabral" <[email-masked]>
Sent: Tuesday, August 30, 2022 12:32:11 PM
Subject: Re: LSM Automation Report - 1st to 28th August

Thank you Gaurav,

These reports are indeed helpful. However since scrolling for 30 days left to right is tedious, just put in data in email body for last 1 week

Saurabh Dadu
LiveSalesman
India: +91 120 4332621 x 17
US: 1 240 949 2437
Cell: +91 9810175203

________________________________
From: Gaurav Yadav <[email-masked]>
Sent: 29 August 2022 1:31 PM
To: Saurabh Dadu <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>
Subject: LSM Automation Report - 1st to 28th August

Hi Sir,
Given below is the LSM Automation update till 28th Aug.

Total Tickets done              C-Sat %         FCR %           Avg tickets per day
7194            42%             66%             257
Handled Automation tickets by agent
Sum of Tickets  Date
Name    01-Aug-2022     02-Aug-2022     03-Aug-2022     04-Aug-2022     05-Aug-2022     06-Aug-2022     07-Aug-2022     08-Aug-2022     09-Aug-2022     10-Aug-2022     11-Aug-2022     12-Aug-2022     13-Aug-2022     14-Aug-2022     15-Aug-2022     16-Aug-2022     17-Aug-2022     18-Aug-2022     19-Aug-2022     20-Aug-2022     21-Aug-2022     22-Aug-2022     23-Aug-2022     24-Aug-2022     25-Aug-2022     26-Aug-2022     27-Aug-2022     28-Aug-2022     Grand Total
Abdulqader Ahmed                                        59      34      5       50      6       16              10                                      3                                       2               2       5       7       15              214
Apoorv Joshi                                    11      28      5       3                                                                       3                                                                       1       29      17      97
Maya Shamma     79      88      81      95      107             100             77      42      98      99      99      70      112     100     99      111     101     85      132     69      110     180     139             133     72      2478
Mohammed Murshed                                                                                        86      65      35      6                                                               51                                                      243
Mohammed yahya                  70              8       57      124     134     129     80                      14      79      98      66      118     144     121     125     109     15      148     133     138     236     119     139     2404
Rossana Rass                                    92      74                      52      56      65      62      69              90      90      87      69      69      71              148     121     167     135     100     141             1758
Grand Total     79      88      151     95      277     193     234     187     264     194     249     236     217     155     300     256     310     324     291     281     241     285     379     482     417     344     437     228     7194
Other %
Sum of Other %  Date
Name    01-Aug-2022     02-Aug-2022     03-Aug-2022     04-Aug-2022     05-Aug-2022     06-Aug-2022     07-Aug-2022     08-Aug-2022     09-Aug-2022     10-Aug-2022     11-Aug-2022     12-Aug-2022     13-Aug-2022     14-Aug-2022     15-Aug-2022     16-Aug-2022     17-Aug-2022     18-Aug-2022     19-Aug-2022     20-Aug-2022     21-Aug-2022     22-Aug-2022     23-Aug-2022     24-Aug-2022     25-Aug-2022     26-Aug-2022     27-Aug-2022     28-Aug-2022
Abdulqader Ahmed                                                                4%
Apoorv Joshi                                                                                                                                                                                                            100%    7%
Maya Shamma     25%     23%     19%     36%     25%             32%             29%     26%     24%     30%     35%     44%     32%     30%     35%     36%     41%     36%     39%     28%     24%     28%     28%             17%     25%
Mohammed Murshed                                                                                        37%     18%     26%                                                                     47%
Mohammed yahya                                                                                                                                                                  4%              9%      8%      8%      4%      3%      3%
Rossana Rass                                    20%     39%                     54%     52%     37%     40%     32%             51%     40%     57%     55%     64%     59%             49%     43%     22%     23%     19%     13%
FCR %
Sum of FCR %    Date
Name    01-Aug-2022     02-Aug-2022     03-Aug-2022     04-Aug-2022     05-Aug-2022     06-Aug-2022     07-Aug-2022     08-Aug-2022     09-Aug-2022     10-Aug-2022     11-Aug-2022     12-Aug-2022     13-Aug-2022     14-Aug-2022     15-Aug-2022     16-Aug-2022     17-Aug-2022     18-Aug-2022     19-Aug-2022     20-Aug-2022     21-Aug-2022     22-Aug-2022     23-Aug-2022     24-Aug-2022     25-Aug-2022     26-Aug-2022     27-Aug-2022     28-Aug-2022
Abdulqader Ahmed                                                                42%                                                                                                                                     20%             7%
Apoorv Joshi                                                                                                                                                                                                                    7%      6%
Maya Shamma     38%     39%     49%     42%     54%             41%             52%     52%     51%     53%     35%     39%     40%     65%     59%     60%     53%     61%     61%     71%     75%     72%     71%             80%     74%
Mohammed Murshed                                                                                        72%     69%     71%     83%                                                             53%
Mohammed yahya                  61%             63%     53%     67%     58%     71%     79%                     64%     67%     82%     83%     92%     97%     97%     95%     94%     93%     91%     90%     89%     91%     88%     93%
Rossana Rass                                    61%     70%                     60%     63%     68%     71%     71%             79%     56%     43%     43%     30%     39%             49%     54%     77%     74%     79%     84%
CSAT %
Sum of C-Sat    Date
Name    01-Aug-2022     02-Aug-2022     03-Aug-2022     04-Aug-2022     05-Aug-2022     06-Aug-2022     07-Aug-2022     08-Aug-2022     09-Aug-2022     10-Aug-2022     11-Aug-2022     12-Aug-2022     13-Aug-2022     14-Aug-2022     15-Aug-2022     16-Aug-2022     17-Aug-2022     18-Aug-2022     19-Aug-2022     20-Aug-2022     21-Aug-2022     22-Aug-2022     23-Aug-2022     24-Aug-2022     25-Aug-2022     26-Aug-2022     27-Aug-2022     28-Aug-2022
Abdulqader Ahmed                                        75%     75%     100%    67%             50%
Apoorv Joshi                                    100%    100%
Maya Shamma     50%     33%     40%     20%     43%             13%             50%     60%     50%     43%     17%     33%     50%     25%             100%    60%     100%    50%     50%             20%                             100%
Mohammed Murshed                                                                                        56%     40%
Mohammed yahya                  11%                     50%     46%     40%     70%     50%                             25%     71%     33%     50%             50%                                                     100%    20%     100%
Rossana Rass                                    40%     60%                             67%     43%                             20%     50%     33%                                     60%     50%     100%    33%     100%    100%

________________________________
From: "Gaurav Yadav" <[email-masked]>
To: "saurabh" <[email-masked]>
Cc: "deeksha" <[email-masked]>, "Ashish Dabral" <[email-masked]>
Sent: Friday, August 26, 2022 1:28:35 PM
Subject: LSM Automation Report - 1st to 25th August

Hi Sir,
Given below is the LSM Automation update till 25th Aug.

Total Tickets done              C-Sat %         FCR %           Avg tickets per day
6185            42%             63%             247
Handled Automation tickets by agent
Sum of Tickets  Date
Name    01-Aug-2022     02-Aug-2022     03-Aug-2022     04-Aug-2022     05-Aug-2022     06-Aug-2022     07-Aug-2022     08-Aug-2022     09-Aug-2022     10-Aug-2022     11-Aug-2022     12-Aug-2022     13-Aug-2022     14-Aug-2022     15-Aug-2022     16-Aug-2022     17-Aug-2022     18-Aug-2022     19-Aug-2022     20-Aug-2022     21-Aug-2022     22-Aug-2022     23-Aug-2022     24-Aug-2022     25-Aug-2022     Grand Total
Abdulqader Ahmed                                        59      34      5       50      6       16              10                                      3                                       2               2       5       192
Apoorv Joshi                                    11      28      5       3                                                                       3                                                                       50
Maya Shamma     79      88      81      95      107             100             77      42      98      99      99      70      112     100     99      111     101     85      132     69      110     180     139     2273
Mohammed Murshed                                                                                        86      65      35      6                                                               51                              243
Mohammed yahya                  70              8       57      124     134     129     80                      14      79      98      66      118     144     121     125     109     15      148     133     138     1910
Rossana Rass                                    92      74                      52      56      65      62      69              90      90      87      69      69      71              148     121     167     135     1517
Grand Total     79      88      151     95      277     193     234     187     264     194     249     236     217     155     300     256     310     324     291     281     241     285     379     482     417     6185
Other %
Sum of Other %  Date
Name    01-Aug-2022     02-Aug-2022     03-Aug-2022     04-Aug-2022     05-Aug-2022     06-Aug-2022     07-Aug-2022     08-Aug-2022     09-Aug-2022     10-Aug-2022     11-Aug-2022     12-Aug-2022     13-Aug-2022     14-Aug-2022     15-Aug-2022     16-Aug-2022     17-Aug-2022     18-Aug-2022     19-Aug-2022     20-Aug-2022     21-Aug-2022     22-Aug-2022     23-Aug-2022     24-Aug-2022     25-Aug-2022
Abdulqader Ahmed                                                                4%
Apoorv Joshi
Maya Shamma     25%     23%     19%     36%     25%             32%             29%     26%     24%     30%     35%     44%     32%     30%     35%     36%     41%     36%     39%     28%     24%     28%     28%
Mohammed Murshed                                                                                        37%     18%     26%                                                                     47%
Mohammed yahya                                                                                                                                                                  4%              9%      8%      8%
Rossana Rass                                    20%     39%                     54%     52%     37%     40%     32%             51%     40%     57%     55%     64%     59%             49%     43%     22%     23%
FCR %
Sum of FCR %    Date
Name    01-Aug-2022     02-Aug-2022     03-Aug-2022     04-Aug-2022     05-Aug-2022     06-Aug-2022     07-Aug-2022     08-Aug-2022     09-Aug-2022     10-Aug-2022     11-Aug-2022     12-Aug-2022     13-Aug-2022     14-Aug-2022     15-Aug-2022     16-Aug-2022     17-Aug-2022     18-Aug-2022     19-Aug-2022     20-Aug-2022     21-Aug-2022     22-Aug-2022     23-Aug-2022     24-Aug-2022     25-Aug-2022
Abdulqader Ahmed                                                                42%                                                                                                                                     20%
Apoorv Joshi
Maya Shamma     38%     39%     49%     42%     54%             41%             52%     52%     51%     53%     35%     39%     40%     65%     59%     60%     53%     61%     61%     71%     75%     72%     71%
Mohammed Murshed                                                                                        72%     69%     71%     83%                                                             53%
Mohammed yahya                  61%             63%     53%     67%     58%     71%     79%                     64%     67%     82%     83%     92%     97%     97%     95%     94%     93%     91%     90%     89%
Rossana Rass                                    61%     70%                     60%     63%     68%     71%     71%             79%     56%     43%     43%     30%     39%             49%     54%     77%     74%
CSAT %
Sum of C-Sat    Date
Name    01-Aug-2022     02-Aug-2022     03-Aug-2022     04-Aug-2022     05-Aug-2022     06-Aug-2022     07-Aug-2022     08-Aug-2022     09-Aug-2022     10-Aug-2022     11-Aug-2022     12-Aug-2022     13-Aug-2022     14-Aug-2022     15-Aug-2022     16-Aug-2022     17-Aug-2022     18-Aug-2022     19-Aug-2022     20-Aug-2022     21-Aug-2022     22-Aug-2022     23-Aug-2022     24-Aug-2022     25-Aug-2022
Abdulqader Ahmed                                        75%     75%     100%    67%             50%
Apoorv Joshi                                    100%    100%
Maya Shamma     50%     33%     40%     20%     43%             13%             50%     60%     50%     43%     17%     33%     50%     25%             100%    60%     100%    50%     50%             20%
Mohammed Murshed                                                                                        56%     40%
Mohammed yahya                  11%                     50%     46%     40%     70%     50%                             25%     71%     33%     50%             50%
Rossana Rass                                    40%     60%                             67%     43%                             20%     50%     33%                                     60%     50%     100%    33%

________________________________
From: "Gaurav Yadav" <[email-masked]>
To: "saurabh" <[email-masked]>
Cc: "deeksha" <[email-masked]>, "Ashish Dabral" <[email-masked]>
Sent: Thursday, August 25, 2022 12:56:28 PM
Subject: LSM Automation Report - 1st to 24th August

Hi Sir,
Given below is the LSM Automation update till 24th Aug.

Total Tickets done              C-Sat %         FCR %           Avg tickets per day
5768            43%             62%             240
Handled Automation tickets by agent
Sum of Tickets  Date
Name    01-Aug-2022     02-Aug-2022     03-Aug-2022     04-Aug-2022     05-Aug-2022     06-Aug-2022     07-Aug-2022     08-Aug-2022     09-Aug-2022     10-Aug-2022     11-Aug-2022     12-Aug-2022     13-Aug-2022     14-Aug-2022     15-Aug-2022     16-Aug-2022     17-Aug-2022     18-Aug-2022     19-Aug-2022     20-Aug-2022     21-Aug-2022     22-Aug-2022     23-Aug-2022     24-Aug-2022     Grand Total
Abdulqader Ahmed                                        59      34      5       50      6       16              10                                      3                                       2               2       187
Apoorv Joshi                                    11      28      5       3                                                                       3                                                               50
Maya Shamma     79      88      81      95      107             100             77      42      98      99      99      70      112     100     99      111     101     85      132     69      110     180     2134
Mohammed Murshed                                                                                        86      65      35      6                                                               51                      243
Mohammed yahya                  70              8       57      124     134     129     80                      14      79      98      66      118     144     121     125     109     15      148     133     1772
Rossana Rass                                    92      74                      52      56      65      62      69              90      90      87      69      69      71              148     121     167     1382
Grand Total     79      88      151     95      277     193     234     187     264     194     249     236     217     155     300     256     310     324     291     281     241     285     379     482     5768
Other %
Sum of Other %  Date
Name    01-Aug-2022     02-Aug-2022     03-Aug-2022     04-Aug-2022     05-Aug-2022     06-Aug-2022     07-Aug-2022     08-Aug-2022     09-Aug-2022     10-Aug-2022     11-Aug-2022     12-Aug-2022     13-Aug-2022     14-Aug-2022     15-Aug-2022     16-Aug-2022     17-Aug-2022     18-Aug-2022     19-Aug-2022     20-Aug-2022     21-Aug-2022     22-Aug-2022     23-Aug-2022     24-Aug-2022
Abdulqader Ahmed                                                                4%
Apoorv Joshi
Maya Shamma     25%     23%     19%     36%     25%             32%             29%     26%     24%     30%     35%     44%     32%     30%     35%     36%     41%     36%     39%     28%     24%     28%
Mohammed Murshed                                                                                        37%     18%     26%                                                                     47%
Mohammed yahya                                                                                                                                                                  4%              9%      8%
Rossana Rass                                    20%     39%                     54%     52%     37%     40%     32%             51%     40%     57%     55%     64%     59%             49%     43%     22%
FCR %
Sum of FCR %    Date
Name    01-Aug-2022     02-Aug-2022     03-Aug-2022     04-Aug-2022     05-Aug-2022     06-Aug-2022     07-Aug-2022     08-Aug-2022     09-Aug-2022     10-Aug-2022     11-Aug-2022     12-Aug-2022     13-Aug-2022     14-Aug-2022     15-Aug-2022     16-Aug-2022     17-Aug-2022     18-Aug-2022     19-Aug-2022     20-Aug-2022     21-Aug-2022     22-Aug-2022     23-Aug-2022     24-Aug-2022
Abdulqader Ahmed                                                                42%
Apoorv Joshi
Maya Shamma     38%     39%     49%     42%     54%             41%             52%     52%     51%     53%     35%     39%     40%     65%     59%     60%     53%     61%     61%     71%     75%     72%
Mohammed Murshed                                                                                        72%     69%     71%     83%                                                             53%
Mohammed yahya                  61%             63%     53%     67%     58%     71%     79%                     64%     67%     82%     83%     92%     97%     97%     95%     94%     93%     91%     90%
Rossana Rass                                    61%     70%                     60%     63%     68%     71%     71%             79%     56%     43%     43%     30%     39%             49%     54%     77%
CSAT %
Sum of C-Sat    Date
Name    01-Aug-2022     02-Aug-2022     03-Aug-2022     04-Aug-2022     05-Aug-2022     06-Aug-2022     07-Aug-2022     08-Aug-2022     09-Aug-2022     10-Aug-2022     11-Aug-2022     12-Aug-2022     13-Aug-2022     14-Aug-2022     15-Aug-2022     16-Aug-2022     17-Aug-2022     18-Aug-2022     19-Aug-2022     20-Aug-2022     21-Aug-2022     22-Aug-2022     23-Aug-2022     24-Aug-2022
Abdulqader Ahmed                                        75%     75%     100%    67%             50%
Apoorv Joshi                                    100%    100%
Maya Shamma     50%     33%     40%     20%     43%             13%             50%     60%     50%     43%     17%     33%     50%     25%             100%    60%     100%    50%     50%             20%
Mohammed Murshed                                                                                        56%     40%
Mohammed yahya                  11%                     50%     46%     40%     70%     50%                             25%     71%     33%     50%             50%
Rossana Rass                                    40%     60%                             67%     43%                             20%     50%     33%                                     60%     50%     100%

________________________________
From: "Gaurav Yadav" <[email-masked]>
To: "saurabh" <[email-masked]>
Cc: "deeksha" <[email-masked]>, "Ashish Dabral" <[email-masked]>
Sent: Wednesday, August 24, 2022 1:09:59 PM
Subject: LSM Automation Report - 1st to 23rd August

Hi Sir,
Given below is the LSM Automation update till 23rd Aug.

Total Tickets done              C-Sat %         FCR %           Avg tickets per day
5286            43%             61%             230
Handled Automation tickets by agent
Sum of Tickets  Date
Name    01-Aug-2022     02-Aug-2022     03-Aug-2022     04-Aug-2022     05-Aug-2022     06-Aug-2022     07-Aug-2022     08-Aug-2022     09-Aug-2022     10-Aug-2022     11-Aug-2022     12-Aug-2022     13-Aug-2022     14-Aug-2022     15-Aug-2022     16-Aug-2022     17-Aug-2022     18-Aug-2022     19-Aug-2022     20-Aug-2022     21-Aug-2022     22-Aug-2022     23-Aug-2022     Grand Total
Abdulqader Ahmed                                        59      34      5       50      6       16              10                                      3                                       2               185
Apoorv Joshi                                    11      28      5       3                                                                       3                                                       50
Maya Shamma     79      88      81      95      107             100             77      42      98      99      99      70      112     100     99      111     101     85      132     69      110     1954
Mohammed Murshed                                                                                        86      65      35      6                                                               51              243
Mohammed yahya                  70              8       57      124     134     129     80                      14      79      98      66      118     144     121     125     109     15      148     1639
Rossana Rass                                    92      74                      52      56      65      62      69              90      90      87      69      69      71              148     121     1215
Grand Total     79      88      151     95      277     193     234     187     264     194     249     236     217     155     300     256     310     324     291     281     241     285     379     5286
Other %
Sum of Other %  Date
Name    01-Aug-2022     02-Aug-2022     03-Aug-2022     04-Aug-2022     05-Aug-2022     06-Aug-2022     07-Aug-2022     08-Aug-2022     09-Aug-2022     10-Aug-2022     11-Aug-2022     12-Aug-2022     13-Aug-2022     14-Aug-2022     15-Aug-2022     16-Aug-2022     17-Aug-2022     18-Aug-2022     19-Aug-2022     20-Aug-2022     21-Aug-2022     22-Aug-2022     23-Aug-2022
Abdulqader Ahmed                                                                4%
Apoorv Joshi
Maya Shamma     25%     23%     19%     36%     25%             32%             29%     26%     24%     30%     35%     44%     32%     30%     35%     36%     41%     36%     39%     28%     24%
Mohammed Murshed                                                                                        37%     18%     26%                                                                     47%
Mohammed yahya                                                                                                                                                                  4%              9%
Rossana Rass                                    20%     39%                     54%     52%     37%     40%     32%             51%     40%     57%     55%     64%     59%             49%     43%
FCR %
Sum of FCR %    Date
Name    01-Aug-2022     02-Aug-2022     03-Aug-2022     04-Aug-2022     05-Aug-2022     06-Aug-2022     07-Aug-2022     08-Aug-2022     09-Aug-2022     10-Aug-2022     11-Aug-2022     12-Aug-2022     13-Aug-2022     14-Aug-2022     15-Aug-2022     16-Aug-2022     17-Aug-2022     18-Aug-2022     19-Aug-2022     20-Aug-2022     21-Aug-2022     22-Aug-2022     23-Aug-2022
Abdulqader Ahmed                                                                42%
Apoorv Joshi
Maya Shamma     38%     39%     49%     42%     54%             41%             52%     52%     51%     53%     35%     39%     40%     65%     59%     60%     53%     61%     61%     71%     75%
Mohammed Murshed                                                                                        72%     69%     71%     83%                                                             53%
Mohammed yahya                  61%             63%     53%     67%     58%     71%     79%                     64%     67%     82%     83%     92%     97%     97%     95%     94%     93%     91%
Rossana Rass                                    61%     70%                     60%     63%     68%     71%     71%             79%     56%     43%     43%     30%     39%             49%     54%
CSAT %
Sum of C-Sat    Date
Name    01-Aug-2022     02-Aug-2022     03-Aug-2022     04-Aug-2022     05-Aug-2022     06-Aug-2022     07-Aug-2022     08-Aug-2022     09-Aug-2022     10-Aug-2022     11-Aug-2022     12-Aug-2022     13-Aug-2022     14-Aug-2022     15-Aug-2022     16-Aug-2022     17-Aug-2022     18-Aug-2022     19-Aug-2022     20-Aug-2022     21-Aug-2022     22-Aug-2022     23-Aug-2022
Abdulqader Ahmed                                        75%     75%     100%    67%             50%
Apoorv Joshi                                    100%    100%
Maya Shamma     50%     33%     40%     20%     43%             13%             50%     60%     50%     43%     17%     33%     50%     25%             100%    60%     100%    50%     50%
Mohammed Murshed                                                                                        56%     40%
Mohammed yahya                  11%                     50%     46%     40%     70%     50%                             25%     71%     33%     50%             50%
Rossana Rass                                    40%     60%                             67%     43%                             20%     50%     33%                                     60%     50%

________________________________
From: "Gaurav Yadav" <[email-masked]>
To: "saurabh" <[email-masked]>
Cc: "deeksha" <[email-masked]>, "Ashish Dabral" <[email-masked]>
Sent: Tuesday, August 23, 2022 1:14:20 PM
Subject: LSM Automation Report - 1st to 22nd August

Hi Sir,
Given below is the LSM Automation update till 22nd Aug.

Total Tickets done              C-Sat %         FCR %           Avg tickets per day
4907            43%             60%             223
Handled Automation tickets by agent
Sum of Tickets  Date
Name    01-Aug-2022     02-Aug-2022     03-Aug-2022     04-Aug-2022     05-Aug-2022     06-Aug-2022     07-Aug-2022     08-Aug-2022     09-Aug-2022     10-Aug-2022     11-Aug-2022     12-Aug-2022     13-Aug-2022     14-Aug-2022     15-Aug-2022     16-Aug-2022     17-Aug-2022     18-Aug-2022     19-Aug-2022     20-Aug-2022     21-Aug-2022     22-Aug-2022     Grand Total
Abdulqader Ahmed                                        59      34      5       50      6       16              10                                      3                                       2       185
Apoorv Joshi                                    11      28      5       3                                                                       3                                               50
Maya Shamma     79      88      81      95      107             100             77      42      98      99      99      70      112     100     99      111     101     85      132     69      1844
Mohammed Murshed                                                                                        86      65      35      6                                                               51      243
Mohammed yahya                  70              8       57      124     134     129     80                      14      79      98      66      118     144     121     125     109     15      1491
Rossana Rass                                    92      74                      52      56      65      62      69              90      90      87      69      69      71              148     1094
Grand Total     79      88      151     95      277     193     234     187     264     194     249     236     217     155     300     256     310     324     291     281     241     285     4907
Other %
Sum of Other %  Date
Name    01-Aug-2022     02-Aug-2022     03-Aug-2022     04-Aug-2022     05-Aug-2022     06-Aug-2022     07-Aug-2022     08-Aug-2022     09-Aug-2022     10-Aug-2022     11-Aug-2022     12-Aug-2022     13-Aug-2022     14-Aug-2022     15-Aug-2022     16-Aug-2022     17-Aug-2022     18-Aug-2022     19-Aug-2022     20-Aug-2022     21-Aug-2022     22-Aug-2022
Abdulqader Ahmed                                                                4%
Apoorv Joshi
Maya Shamma     25%     23%     19%     36%     25%             32%             29%     26%     24%     30%     35%     44%     32%     30%     35%     36%     41%     36%     39%     28%
Mohammed Murshed                                                                                        37%     18%     26%                                                                     47%
Mohammed yahya                                                                                                                                                                  4%
Rossana Rass                                    20%     39%                     54%     52%     37%     40%     32%             51%     40%     57%     55%     64%     59%             49%
FCR %
Sum of FCR %    Date
Name    01-Aug-2022     02-Aug-2022     03-Aug-2022     04-Aug-2022     05-Aug-2022     06-Aug-2022     07-Aug-2022     08-Aug-2022     09-Aug-2022     10-Aug-2022     11-Aug-2022     12-Aug-2022     13-Aug-2022     14-Aug-2022     15-Aug-2022     16-Aug-2022     17-Aug-2022     18-Aug-2022     19-Aug-2022     20-Aug-2022     21-Aug-2022     22-Aug-2022
Abdulqader Ahmed                                                                42%
Apoorv Joshi
Maya Shamma     38%     39%     49%     42%     54%             41%             52%     52%     51%     53%     35%     39%     40%     65%     59%     60%     53%     61%     61%     71%
Mohammed Murshed                                                                                        72%     69%     71%     83%                                                             53%
Mohammed yahya                  61%             63%     53%     67%     58%     71%     79%                     64%     67%     82%     83%     92%     97%     97%     95%     94%     93%
Rossana Rass                                    61%     70%                     60%     63%     68%     71%     71%             79%     56%     43%     43%     30%     39%             49%
CSAT %
Sum of C-Sat    Date
Name    01-Aug-2022     02-Aug-2022     03-Aug-2022     04-Aug-2022     05-Aug-2022     06-Aug-2022     07-Aug-2022     08-Aug-2022     09-Aug-2022     10-Aug-2022     11-Aug-2022     12-Aug-2022     13-Aug-2022     14-Aug-2022     15-Aug-2022     16-Aug-2022     17-Aug-2022     18-Aug-2022     19-Aug-2022     20-Aug-2022     21-Aug-2022     22-Aug-2022
Abdulqader Ahmed                                        75%     75%     100%    67%             50%
Apoorv Joshi                                    100%    100%
Maya Shamma     50%     33%     40%     20%     43%             13%             50%     60%     50%     43%     17%     33%     50%     25%             100%    60%     100%    50%     50%
Mohammed Murshed                                                                                        56%     40%
Mohammed yahya                  11%                     50%     46%     40%     70%     50%                             25%     71%     33%     50%             50%
Rossana Rass                                    40%     60%                             67%     43%                             20%     50%     33%                                     60%

________________________________
From: "Gaurav Yadav" <[email-masked]>
To: "saurabh" <[email-masked]>
Cc: "deeksha" <[email-masked]>, "Ashish Dabral" <[email-masked]>
Sent: Monday, August 22, 2022 1:30:09 PM
Subject: LSM Automation Report - 1st to 21st August

Hi Sir,
Given below is the LSM Automation update till 21st Aug.

Total Tickets done              C-Sat %         FCR %           Avg tickets per day
4622            43%             60%             220
Handled Automation tickets by agent
Sum of Tickets  Date
Name    01-Aug-2022     02-Aug-2022     03-Aug-2022     04-Aug-2022     05-Aug-2022     06-Aug-2022     07-Aug-2022     08-Aug-2022     09-Aug-2022     10-Aug-2022     11-Aug-2022     12-Aug-2022     13-Aug-2022     14-Aug-2022     15-Aug-2022     16-Aug-2022     17-Aug-2022     18-Aug-2022     19-Aug-2022     20-Aug-2022     21-Aug-2022     Grand Total
Abdulqader Ahmed                                        59      34      5       50      6       16              10                                      3                                       183
Apoorv Joshi                                    11      28      5       3                                                                       3                                       50
Maya Shamma     79      88      81      95      107             100             77      42      98      99      99      70      112     100     99      111     101     85      132     1775
Mohammed Murshed                                                                                        86      65      35      6                                                               192
Mohammed yahya                  70              8       57      124     134     129     80                      14      79      98      66      118     144     121     125     109     1476
Rossana Rass                                    92      74                      52      56      65      62      69              90      90      87      69      69      71              946
Grand Total     79      88      151     95      277     193     234     187     264     194     249     236     217     155     300     256     310     324     291     281     241     4622
Other %
Sum of Other %  Date
Name    01-Aug-2022     02-Aug-2022     03-Aug-2022     04-Aug-2022     05-Aug-2022     06-Aug-2022     07-Aug-2022     08-Aug-2022     09-Aug-2022     10-Aug-2022     11-Aug-2022     12-Aug-2022     13-Aug-2022     14-Aug-2022     15-Aug-2022     16-Aug-2022     17-Aug-2022     18-Aug-2022     19-Aug-2022     20-Aug-2022     21-Aug-2022
Abdulqader Ahmed                                                                4%
Apoorv Joshi
Maya Shamma     25%     23%     19%     36%     25%             32%             29%     26%     24%     30%     35%     44%     32%     30%     35%     36%     41%     36%     39%
Mohammed Murshed                                                                                        37%     18%     26%
Mohammed yahya                                                                                                                                                                  4%
Rossana Rass                                    20%     39%                     54%     52%     37%     40%     32%             51%     40%     57%     55%     64%     59%
FCR %
Sum of FCR %    Date
Name    01-Aug-2022     02-Aug-2022     03-Aug-2022     04-Aug-2022     05-Aug-2022     06-Aug-2022     07-Aug-2022     08-Aug-2022     09-Aug-2022     10-Aug-2022     11-Aug-2022     12-Aug-2022     13-Aug-2022     14-Aug-2022     15-Aug-2022     16-Aug-2022     17-Aug-2022     18-Aug-2022     19-Aug-2022     20-Aug-2022     21-Aug-2022
Abdulqader Ahmed                                                                42%
Apoorv Joshi
Maya Shamma     38%     39%     49%     42%     54%             41%             52%     52%     51%     53%     35%     39%     40%     65%     59%     60%     53%     61%     61%
Mohammed Murshed                                                                                        72%     69%     71%     83%
Mohammed yahya                  61%             63%     53%     67%     58%     71%     79%                     64%     67%     82%     83%     92%     97%     97%     95%     94%
Rossana Rass                                    61%     70%                     60%     63%     68%     71%     71%             79%     56%     43%     43%     30%     39%
CSAT %
Sum of C-Sat    Date
Name    01-Aug-2022     02-Aug-2022     03-Aug-2022     04-Aug-2022     05-Aug-2022     06-Aug-2022     07-Aug-2022     08-Aug-2022     09-Aug-2022     10-Aug-2022     11-Aug-2022     12-Aug-2022     13-Aug-2022     14-Aug-2022     15-Aug-2022     16-Aug-2022     17-Aug-2022     18-Aug-2022     19-Aug-2022     20-Aug-2022     21-Aug-2022
Abdulqader Ahmed                                        75%     75%     100%    67%             50%
Apoorv Joshi                                    100%    100%
Maya Shamma     50%     33%     40%     20%     43%             13%             50%     60%     50%     43%     17%     33%     50%     25%             100%    60%     100%    50%
Mohammed Murshed                                                                                        56%     40%
Mohammed yahya                  11%                     50%     46%     40%     70%     50%                             25%     71%     33%     50%             50%
Rossana Rass                                    40%     60%                             67%     43%                             20%     50%     33%

________________________________
From: "Gaurav Yadav" <[email-masked]>
To: "saurabh" <[email-masked]>
Cc: "deeksha" <[email-masked]>, "Ashish Dabral" <[email-masked]>
Sent: Friday, August 19, 2022 2:03:04 PM
Subject: LSM Automation Report - 1st to 18th August

Hi Sir,
Given below is the LSM Automation update till 18th Aug.

Total Tickets done              C-Sat %         FCR %           Avg tickets per day
3809            42%             58%             212
Handled Automation tickets by agent
Sum of Tickets  Date
Name    01-Aug-2022     02-Aug-2022     03-Aug-2022     04-Aug-2022     05-Aug-2022     06-Aug-2022     07-Aug-2022     08-Aug-2022     09-Aug-2022     10-Aug-2022     11-Aug-2022     12-Aug-2022     13-Aug-2022     14-Aug-2022     15-Aug-2022     16-Aug-2022     17-Aug-2022     18-Aug-2022     Grand Total
Abdulqader Ahmed                                        59      34      5       50      6       16              10                                      3               183
Apoorv Joshi                                    11      28      5       3                                                                       3               50
Maya Shamma     79      88      81      95      107             100             77      42      98      99      99      70      112     100     99      111     1457
Mohammed Murshed                                                                                        86      65      35      6                                       192
Mohammed yahya                  70              8       57      124     134     129     80                      14      79      98      66      118     144     1121
Rossana Rass                                    92      74                      52      56      65      62      69              90      90      87      69      806
Grand Total     79      88      151     95      277     193     234     187     264     194     249     236     217     155     300     256     310     324     3809
Other %
Sum of Other %  Date
Name    01-Aug-2022     02-Aug-2022     03-Aug-2022     04-Aug-2022     05-Aug-2022     06-Aug-2022     07-Aug-2022     08-Aug-2022     09-Aug-2022     10-Aug-2022     11-Aug-2022     12-Aug-2022     13-Aug-2022     14-Aug-2022     15-Aug-2022     16-Aug-2022     17-Aug-2022     18-Aug-2022
Abdulqader Ahmed                                                                4%
Apoorv Joshi
Maya Shamma     25%     23%     19%     36%     25%             32%             29%     26%     24%     30%     35%     44%     32%     30%     35%     36%
Mohammed Murshed                                                                                        37%     18%     26%
Mohammed yahya
Rossana Rass                                    20%     39%                     54%     52%     37%     40%     32%             51%     40%     57%     55%
FCR %
Sum of FCR %    Date
Name    01-Aug-2022     02-Aug-2022     03-Aug-2022     04-Aug-2022     05-Aug-2022     06-Aug-2022     07-Aug-2022     08-Aug-2022     09-Aug-2022     10-Aug-2022     11-Aug-2022     12-Aug-2022     13-Aug-2022     14-Aug-2022     15-Aug-2022     16-Aug-2022     17-Aug-2022     18-Aug-2022
Abdulqader Ahmed                                                                42%
Apoorv Joshi
Maya Shamma     38%     39%     49%     42%     54%             41%             52%     52%     51%     53%     35%     39%     40%     65%     59%     60%
Mohammed Murshed                                                                                        72%     69%     71%     83%
Mohammed yahya                  61%             63%     53%     67%     58%     71%     79%                     64%     67%     82%     83%     92%     97%
Rossana Rass                                    61%     70%                     60%     63%     68%     71%     71%             79%     56%     43%     43%
CSAT %
Sum of C-Sat    Date
Name    01-Aug-2022     02-Aug-2022     03-Aug-2022     04-Aug-2022     05-Aug-2022     06-Aug-2022     07-Aug-2022     08-Aug-2022     09-Aug-2022     10-Aug-2022     11-Aug-2022     12-Aug-2022     13-Aug-2022     14-Aug-2022     15-Aug-2022     16-Aug-2022     17-Aug-2022     18-Aug-2022
Abdulqader Ahmed                                        75%     75%     100%    67%             50%
Apoorv Joshi                                    100%    100%
Maya Shamma     50%     33%     40%     20%     43%             13%             50%     60%     50%     43%     17%     33%     50%     25%             100%
Mohammed Murshed                                                                                        56%     40%
Mohammed yahya                  11%                     50%     46%     40%     70%     50%                             25%     71%     33%     50%
Rossana Rass                                    40%     60%                             67%     43%                             20%     50%     33%

________________________________
From: "Gaurav Yadav" <[email-masked]>
To: "saurabh" <[email-masked]>
Cc: "deeksha" <[email-masked]>, "Ashish Dabral" <[email-masked]>
Sent: Thursday, August 18, 2022 1:27:00 PM
Subject: LSM Automation Report - 1st to 17th August

Hi Sir,
Given below is the LSM Automation update till 17th Aug.

Total Tickets done              C-Sat %         FCR %           Avg tickets per day
3485            42%             56%             205
Handled Automation tickets by agent
Sum of Tickets  Date
Name    01-Aug-2022     02-Aug-2022     03-Aug-2022     04-Aug-2022     05-Aug-2022     06-Aug-2022     07-Aug-2022     08-Aug-2022     09-Aug-2022     10-Aug-2022     11-Aug-2022     12-Aug-2022     13-Aug-2022     14-Aug-2022     15-Aug-2022     16-Aug-2022     17-Aug-2022     Grand Total
Abdulqader Ahmed                                        59      34      5       50      6       16              10                                      3       183
Apoorv Joshi                                    11      28      5       3                                                                       3       50
Maya Shamma     79      88      81      95      107             100             77      42      98      99      99      70      112     100     99      1346
Mohammed Murshed                                                                                        86      65      35      6                               192
Mohammed yahya                  70              8       57      124     134     129     80                      14      79      98      66      118     977
Rossana Rass                                    92      74                      52      56      65      62      69              90      90      87      737
Grand Total     79      88      151     95      277     193     234     187     264     194     249     236     217     155     300     256     310     3485
Other %
Sum of Other %  Date
Name    01-Aug-2022     02-Aug-2022     03-Aug-2022     04-Aug-2022     05-Aug-2022     06-Aug-2022     07-Aug-2022     08-Aug-2022     09-Aug-2022     10-Aug-2022     11-Aug-2022     12-Aug-2022     13-Aug-2022     14-Aug-2022     15-Aug-2022     16-Aug-2022     17-Aug-2022
Abdulqader Ahmed                                                                4%
Apoorv Joshi
Maya Shamma     25%     23%     19%     36%     25%             32%             29%     26%     24%     30%     35%     44%     32%     30%     35%
Mohammed Murshed                                                                                        37%     18%     26%
Mohammed yahya
Rossana Rass                                    20%     39%                     54%     52%     37%     40%     32%             51%     40%     57%
FCR %
Sum of FCR %    Date
Name    01-Aug-2022     02-Aug-2022     03-Aug-2022     04-Aug-2022     05-Aug-2022     06-Aug-2022     07-Aug-2022     08-Aug-2022     09-Aug-2022     10-Aug-2022     11-Aug-2022     12-Aug-2022     13-Aug-2022     14-Aug-2022     15-Aug-2022     16-Aug-2022     17-Aug-2022
Abdulqader Ahmed                                                                42%
Apoorv Joshi
Maya Shamma     38%     39%     49%     42%     54%             41%             52%     52%     51%     53%     35%     39%     40%     65%     59%
Mohammed Murshed                                                                                        72%     69%     71%     83%
Mohammed yahya                  61%             63%     53%     67%     58%     71%     79%                     64%     67%     82%     83%     92%
Rossana Rass                                    61%     70%                     60%     63%     68%     71%     71%             79%     56%     43%
CSAT %
Sum of C-Sat    Date
Name    01-Aug-2022     02-Aug-2022     03-Aug-2022     04-Aug-2022     05-Aug-2022     06-Aug-2022     07-Aug-2022     08-Aug-2022     09-Aug-2022     10-Aug-2022     11-Aug-2022     12-Aug-2022     13-Aug-2022     14-Aug-2022     15-Aug-2022     16-Aug-2022     17-Aug-2022
Abdulqader Ahmed                                        75%     75%     100%    67%             50%
Apoorv Joshi                                    100%    100%
Maya Shamma     50%     33%     40%     20%     43%             13%             50%     60%     50%     43%     17%     33%     50%     25%
Mohammed Murshed                                                                                        56%     40%
Mohammed yahya                  11%                     50%     46%     40%     70%     50%                             25%     71%     33%     50%
Rossana Rass                                    40%     60%                             67%     43%                             20%     50%     33%

________________________________
From: "Gaurav Yadav" <[email-masked]>
To: "saurabh" <[email-masked]>
Cc: "Ashish Dabral" <[email-masked]>, "deeksha" <[email-masked]>
Sent: Wednesday, August 17, 2022 3:07:36 PM
Subject: LSM Automation Report - 1st to 16th August

Hi Sir,
Given below is the LSM Automation update till 16th Aug.

Total Tickets done              C-Sat %         FCR %           Avg tickets per day
3175            42%             55%             198
Handled Automation tickets by agent
Sum of Tickets  Date
Name    01-Aug-2022     02-Aug-2022     03-Aug-2022     04-Aug-2022     05-Aug-2022     06-Aug-2022     07-Aug-2022     08-Aug-2022     09-Aug-2022     10-Aug-2022     11-Aug-2022     12-Aug-2022     13-Aug-2022     14-Aug-2022     15-Aug-2022     16-Aug-2022     Grand Total
Abdulqader Ahmed                                        59      34      5       50      6       16              10                                      180
Apoorv Joshi                                    11      28      5       3                                                                       47
Maya Shamma     79      88      81      95      107             100             77      42      98      99      99      70      112     100     1247
Mohammed Murshed                                                                                        86      65      35      6                       192
Mohammed yahya                  70              8       57      124     134     129     80                      14      79      98      66      859
Rossana Rass                                    92      74                      52      56      65      62      69              90      90      650
Grand Total     79      88      151     95      277     193     234     187     264     194     249     236     217     155     300     256     3175
Other %
Sum of Other %  Date
Name    01-Aug-2022     02-Aug-2022     03-Aug-2022     04-Aug-2022     05-Aug-2022     06-Aug-2022     07-Aug-2022     08-Aug-2022     09-Aug-2022     10-Aug-2022     11-Aug-2022     12-Aug-2022     13-Aug-2022     14-Aug-2022     15-Aug-2022     16-Aug-2022
Abdulqader Ahmed                                                                4%
Apoorv Joshi
Maya Shamma     25%     23%     19%     36%     25%             32%             29%     26%     24%     30%     35%     44%     32%     30%
Mohammed Murshed                                                                                        37%     18%     26%
Mohammed yahya
Rossana Rass                                    20%     39%                     54%     52%     37%     40%     32%             51%     40%
FCR %
Sum of FCR %    Date
Name    01-Aug-2022     02-Aug-2022     03-Aug-2022     04-Aug-2022     05-Aug-2022     06-Aug-2022     07-Aug-2022     08-Aug-2022     09-Aug-2022     10-Aug-2022     11-Aug-2022     12-Aug-2022     13-Aug-2022     14-Aug-2022     15-Aug-2022     16-Aug-2022
Abdulqader Ahmed                                                                42%
Apoorv Joshi
Maya Shamma     38%     39%     49%     42%     54%             41%             52%     52%     51%     53%     35%     39%     40%     65%
Mohammed Murshed                                                                                        72%     69%     71%     83%
Mohammed yahya                  61%             63%     53%     67%     58%     71%     79%                     64%     67%     82%     83%
Rossana Rass                                    61%     70%                     60%     63%     68%     71%     71%             79%     56%
CSAT %
Sum of C-Sat    Date
Name    01-Aug-2022     02-Aug-2022     03-Aug-2022     04-Aug-2022     05-Aug-2022     06-Aug-2022     07-Aug-2022     08-Aug-2022     09-Aug-2022     10-Aug-2022     11-Aug-2022     12-Aug-2022     13-Aug-2022     14-Aug-2022     15-Aug-2022     16-Aug-2022
Abdulqader Ahmed                                        75%     75%     100%    67%             50%
Apoorv Joshi                                    100%    100%
Maya Shamma     50%     33%     40%     20%     43%             13%             50%     60%     50%     43%     17%     33%     50%     25%
Mohammed Murshed                                                                                        56%     40%
Mohammed yahya                  11%                     50%     46%     40%     70%     50%                             25%     71%     33%
Rossana Rass                                    40%     60%                             67%     43%                             20%     50%

________________________________
From: "saurabh" <[email-masked]>
To: "Gaurav Yadav" <[email-masked]>
Cc: "Ashish Dabral" <[email-masked]>, "deeksha" <[email-masked]>
Sent: Tuesday, August 16, 2022 10:07:35 PM
Subject: Re: LSM Automation Report - 1st to 15th August

Dear Gaurav,

Thank you. Please send this data to me copied pasted in email body.

Please also use colour scale to show trends

Saurabh Dadu
LiveSalesman
India: +91 120 4332621 x 17
US: 1 240 949 2437
Cell: +91 9810175203

________________________________
From: Gaurav Yadav <[email-masked]>
Sent: 16 August 2022 8:09 PM
To: Saurabh Dadu <[email-masked]>
Cc: Ashish Dabral <[email-masked]>; Deeksha Dadu <[email-masked]>
Subject: LSM Automation Report - 1st to 15th August

Hi sir,

Please find the attached LSM Automation Report from 1st of August till 15th August.

Regards,
Gaurav