Subject: Productivity and deduction for WebTeam KSA till 30th Oct
From: Gaurav Yadav <[email-masked]>
To: deeksha <[email-masked]>
Date: Mon, 31 Oct 2022 03:09:55 -0700 (MST)

Hi ma'am 

Given below is the productivity and deductions for webteam KSA, it's till 30th Oct. 

Agents 	Tickets 	Chats 	Tickets Chat all group 	Total 	Working hours 	Working days 	Unescalated chats 	Productivity after deducting unescalated chats 	Expected productivity 	Difference 	Deductions Hours 	Deductions Days 
Abdulrahman alqumea 	495 	690 	24 	1209 	176 	22.0 	21 	1198.5 	1760 	-562 	-56.15 	-7.02 
Amira Alanaz 	587 	685 	179 	1451 	168 	21.0 	5 	1448.5 	1680 	-232 	-23.15 	-2.89 
Asma salem 	309 	884 	98 	1291 	168 	21.0 	5 	1288.5 	1680 	-392 	-39.15 	-4.89 
Hessah Alsufayyan 	377 	463 	232 	1072 	144 	18.0 	14 	1065 	1440 	-375 	-37.50 	-4.69 
Hilah Alolayan 	68 	923 	131 	1122 	144 	18.0 	9 	1117.5 	1440 	-323 	-32.25 	-4.03 
Naif Teni 	0 	11 	1 	12 	168 	21.0 		12 	0 	0 		
Rana Almotiri 	1130 	259 	43 	1432 	165 	20.6 		1432 	1650 	-218 	-21.80 	-2.73 
Reenad Alosaimi 	184 	743 	136 	1063 	112 	14.0 	14 	1056 	1120 	-64 	-6.40 	-0.80 
Samer Alorainii 	1094 	0 	5 	1099 	160 	20.0 		1099 	1600 	-501 	-50.10 	-6.26 
Saud Almutlaq 	99 	302 	76 	477 	88.7 	11.1 	7 	473.5 	887 	-413 	-41.32 	-5.16 
Shahad Albelihed 	357 	344 	177 	878 	144 	18.0 	42 	857 	1440 	-583 	-58.30 	-7.29 
Shoaa Nfeesah 	857 	517 	28 	1402 	163 	20.4 	29 	1387.5 	1630 	-243 	-24.25 	-3.03 
Shroog Alshabib 	1019 	36 	70 	1125 	168 	21.0 		1125 	1680 	-555 	-55.50 	-6.94 
afnan eyad 	413 	175 	36 	624 	160 	20.0 	1 	623.5 	Training 			
alanoud alotaibi 	398 	0 	25 	423 	154 	19.3 		423 	Training 			
batool alotibi 	388 	0 	13 	401 	158 	19.8 		401 	Training 			
budoor alhodaib 	373 	146 	63 	582 	160 	20.0 	2 	581 	Training 			
latifa alsunaidi 	310 	0 	46 	356 	143.5 	17.9 		356 	Training