Subject: Fwd: Abhishek Tripathi - Performace issues
From: Pritish Nandi <[email-masked]>
To: gaurav yadav <[email-masked]>
Date: Mon, 24 Oct 2022 21:39:16 -0700 (MST)

From: "Pritish Nandi" <[email-masked]> 
To: "Heta Nyrhinen, HNYR" <[email-masked]> 
Cc: "Josephine Veena Dorairaj, JVDO" <[email-masked]>, "Sara Aknooni, SRAK" <[email-masked]>, "saurabh" <[email-masked]>, "deeksha" <[email-masked]> 
Sent: Thursday, October 20, 2022 11:48:16 AM 
Subject: Re: Abhishek Tripathi - Performace issues 

Hi Heta, 

Attached is the updated Roster. 

Adelina has been sent in the night shift for one day to help US agents. I will request to change the talkdesk Ring Groups on Friday, EOD. 

Regards, 
Pritish 

From: "Pritish Nandi" <[email-masked]> 
To: "Heta Nyrhinen, HNYR" <[email-masked]> 
Cc: "Josephine Veena Dorairaj, JVDO" <[email-masked]>, "Sara Aknooni, SRAK" <[email-masked]>, "saurabh" <[email-masked]>, "deeksha" <[email-masked]> 
Sent: Thursday, October 20, 2022 10:40:02 AM 
Subject: Re: Abhishek Tripathi - Performace issues 

Hi Heta, 

Thank you for disabling the Zendesk ID. Unfortunately, we do not have any other English Agents in EMEA who can cover for the US shift. At this time we have only 4 English agents (3 in US and 1 in APAC). 

I would have to send one of the DE agents to the US shift to cover. Let me arrange that and come back to you. 

Regards, 
Pritish 

From: "Heta Nyrhinen, HNYR" <[email-masked]> 
To: "Josephine Veena Dorairaj, JVDO" <[email-masked]>, "Pritish Nandi" <[email-masked]> 
Cc: "Sara Aknooni, SRAK" <[email-masked]>, "saurabh" <[email-masked]>, "deeksha" <[email-masked]> 
Sent: Wednesday, October 19, 2022 9:07:21 PM 
Subject: RE: Abhishek Tripathi - Performace issues 

Hi Pritish, 

Please also arrange cover for him in the US shift on next Monday and let me know. 

	

Venlig hilsen / Best regards 

Heta Nyrhinen 
Global Support Lead, Global Support 
+45 4470 0148 

EPOS Group A/S · Industriparken 27 · DK-2750 Ballerup · Denmark 

[ https://www.eposaudio.com/en/us/enterprise/products/adapt-660-amc-bluetooth-headset-1001125 ] 

[ https://www.eposaudio.com/ | eposaudio.com ] · Follow us here 	

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From: Heta Nyrhinen (HNYR) 
Sent: 19. oktober 2022 17:35 
To: Josephine Veena Dorairaj (JVDO) <[email-masked]>; Pritish Nandi <[email-masked]> 
Cc: Sara Aknooni (SRAK) <[email-masked]>; Saurabh Dadu <[email-masked]>; deeksha <[email-masked]> 
Subject: RE: Abhishek Tripathi - Performace issues 

Hi, 

His Zendesk credentials have been disabled. 

	

Venlig hilsen / Best regards 

Heta Nyrhinen 
Global Support Lead, Global Support 
+45 4470 0148 

EPOS Group A/S · Industriparken 27 · DK-2750 Ballerup · Denmark 

[ https://www.eposaudio.com/en/us/enterprise/products/adapt-660-amc-bluetooth-headset-1001125 ] 

[ https://www.eposaudio.com/ | eposaudio.com ] · Follow us here 	

[ https://www.facebook.com/eposenterprise ] [ https://twitter.com/eposaudio ] [ https://www.linkedin.com/company/eposaudio ] [ https://www.instagram.com/eposaudio/ ] [ https://www.youtube.com/c/EPOSEnterprise ] 

From: Josephine Veena Dorairaj (JVDO) < [ mailto:[email-masked] | [email-masked] ] > 
Sent: 19. oktober 2022 17:15 
To: Pritish Nandi < [ mailto:[email-masked] | [email-masked] ] >; Heta Nyrhinen (HNYR) < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Sara Aknooni (SRAK) < [ mailto:[email-masked] | [email-masked] ] >; Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >; deeksha < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Abhishek Tripathi - Performace issues 

Hi Pritish, 

I removed him from all Teams group and Talkdesk. 

[ mailto:[email-masked] | @Heta Nyrhinen (HNYR) ] Please disable Abhishek’s Zendesk account. 

	

Venlig hilsen / Best regards 

Josephine Veena Dorairaj 
Technical Support Specialist, Global Support and Services 
+45 21684511 

EPOS Group A/S · Industriparken 27 · DK-2750 Ballerup · Denmark 

[ https://eur01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.eposaudio.com%2Fb20&data=05%7C01%7Chnyr%40eposaudio.com%7C015043f657a34f00135608dab1e4c7a5%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C638017893410234841%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=THdVDsIfn7sm%2BZSXeoVWP44iGxVXKKhjqO8%2FxHswvEo%3D&reserved=0 ] 

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From: Pritish Nandi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: 19. oktober 2022 16:51 
To: Heta Nyrhinen (HNYR) < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Sara Aknooni (SRAK) < [ mailto:[email-masked] | [email-masked] ] >; Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >; deeksha < [ mailto:[email-masked] | [email-masked] ] >; Josephine Veena Dorairaj (JVDO) < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Abhishek Tripathi - Performace issues 

		

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe. 

Hi Heta, 

As communicated by Saurabh, Abhishek has been released from his job responsibilities with immediate effect. His tickets are transferred to other agents already. Adelina is taking care of chats and other agents are on calls. 

Hi @Josephine - Could you please disable the Zendesk and Talkdesk accounts for Abhishek. Also remove him from Demant teams. 

Regards, 

Pritish Nandi