Subject: Re: Please check on this
From: Gaurav Yadav <[email-masked]>
To: deeksha <[email-masked]>
Cc: Pravesh Singh <[email-masked]>
Date: Fri, 21 Oct 2022 08:24:03 -0700 (MST)

Attached is the recording for the call. 

From: "deeksha" <[email-masked]> 
To: "Gaurav Yadav" <[email-masked]> 
Sent: Friday, October 21, 2022 8:40:44 PM 
Subject: Fwd: Please check on this 

Sent from my iPhone 

Begin forwarded message: 

From: Rebecca Dybala <[email-masked]> 
Date: 21 October 2022 at 20:30:11 GMT+5:30 
To: Deeksha Dadu <[email-masked]> 
Cc: Saurabh Dadu <[email-masked]>, Release Concierge <[email-masked]> 
Subject: Please check on this 

BQ_BEGIN

Hi there, 

I need someone to check the recording from a call that was taken on September 14th at 11:44am from phone number 508-648-0195 
This guest is claiming that an error was made in rescheduling an appointment. She was originally booked on Oct 13 but called on sept 14 to reschedule and that rescheduled appointment was made for today, Oct 21. When we reached out because she was a no show, she claimed we made an error and were supposed to book her on Nov 21. 
Can someone please listen to the recording from that call and fact check that for us asap? If it is even possible to get this done within the hour that would be greatly appreciated. 
Also, is there a recording before calls that lets the guest know they are being recorded? 

Thank you!! 

Rebecca Dybala 
HR Manager 
[ mailto:[email-masked] | [email-masked] ] 
508-986-2330 Ext. 105 
201 Turnpike Rd Westborough, MA 01581 
[ http://www.releasewellbeingcenter.com/ | www.releasewellbeingcenter.com ] 

BQ_END