Subject: HFL call report for 17th Oct
From: Gaurav Yadav <[email-masked]>
To: Anish Nair <[email-masked]>, harsh sharma <[email-masked]>, "Jet Jason, Paraiso. Gromea" <[email-masked]>, deeksha <[email-masked]>
Date: Tue, 18 Oct 2022 03:09:06 -0700 (MST)

Hi All 
Given below is the HFL call report for 17th Oct. There was 1 missed calls and 2 voicemails. 

				
	Incoming calls -13 		Picked up calls % - 77% 
				
	Agent 	Calls picked up 	Total Duration 	
	Jason 	6 	00:22:16 	
	Harsh 	4 	00:17:42 	
	Total 	10 	00:39:58 	
				
	Missed call 			
	Caller no. 	Call time 	Duration 	Remarks 
	2348085695743 	17-10-2022 17:12 	00:01:17 	Anish was available, call back done. 
				
	Voicemails 			
	Caller no. 	Call time 	Duration 	Remarks 
	14028632354 	17-10-2022 20:35 	00:00:49 	Jason was on call, Call back not done 
	16077614563 	17-10-2022 22:07 	00:00:54 	Jason was on call, Call back not done 
				
	Outgoing calls - 29 			
	Agent 	Outgoing calls answered 	Total Duration 	
	Anish 	13 	00:58:30 	
	Harsh 	7 	00:04:18 	
	Jason 	1 	00:01:16 	
	Total 	21 	01:04:04 	
				
	Outgoing calls unanswered - 8 		

From: "Gaurav Yadav" <[email-masked]> 
To: "Anish Nair" <[email-masked]>, "harsh sharma" <[email-masked]>, "Jet Jason, Paraiso. Gromea" <[email-masked]>, "deeksha" <[email-masked]> 
Sent: Friday, October 14, 2022 4:11:31 PM 
Subject: HFL call report for 13th Oct 

Hi All 
Given below is the HFL call report for 13th Oct. There was 1 missed calls and 2 voicemails. 

Total incoming calls - 20 	Picked up calls % - 85% 
			
Agents 	Calls picked up 	Total Duration 	
Jason 	12 	01:11:18 	
Harsh 	5 	00:23:37 	
Total 	17 	01:34:55 	
			
Missed call 			
Call time 	Caller number 	Call duration 	Remarks 
13-10-2022 01:03 	18312040497 	00:00:15 	Harsh and Jason were available 
			
Voicemails 			
Call time 	Caller number 	Call duration 	Remarks 
13-10-2022 19:58 	15046388785 	00:00:19 	Jason was on call,No CB done 
13-10-2022 21:04 	13154512298 	00:00:22 	Jason was on call,No CB done 
			
Total outgoing calls - 21 		
			
Agents 	Outgoing calls answered 	Total Duration 	
Anish 	12 	00:50:52 	
Harsh 	3 	00:01:26 	
Total 	15 	00:52:18 	
			
Outgoing calls unanswered - 6 		

From: "Gaurav Yadav" <[email-masked]> 
To: "Anish Nair" <[email-masked]>, "harsh sharma" <[email-masked]>, "Jet Jason, Paraiso. Gromea" <[email-masked]>, "deeksha" <[email-masked]> 
Sent: Wednesday, October 12, 2022 7:46:45 PM 
Subject: HFL call report for 10th Oct 

Hi All 
Given below is the HFL call report for 10th Oct. There were no missed calls. 

	HFL Call Report for 10th Oct 			
	Total incoming calls - 7 	Picked up calls % - 100% 	
				
	Name 	Picked up calls 	Duration 	
	Jason 	4 	00:23:08 	
	Harsh 	3 	00:03:51 	
	Grand Total 	7 	00:27:19 	

From: "Gaurav Yadav" <[email-masked]> 
To: "Anish Nair" <[email-masked]> 
Sent: Thursday, September 29, 2022 4:31:37 PM 
Subject: Fwd: HFL call report for 27th Sep 

From: "Gaurav Yadav" <[email-masked]> 
To: "deeksha" <[email-masked]> 
Cc: "harsh sharma" <[email-masked]>, "Jet Jason, Paraiso. Gromea" <[email-masked]>, "Anish Nair" <[email-masked]> 
Sent: Wednesday, September 28, 2022 8:24:43 PM 
Subject: HFL call report for 27th Sep 

Hi All 
Given below is the HFL call report for 27th Sep. 1 call was missed. 

Total incoming calls - 12 	Picked up call % - 92% 		

Agents 	Picked up calls 	Total Duration 	
Harsh 	6 	00:15:26 	
Jason 	4 	00:20:20 	
Anish 	1 	00:18:19 	
Grand Total 	11 	00:54:05 	

Missed 			
Caller no. 	Remark 		
17065667938 	Call back done. Jason and Harsh were available 		
			
Total outgoing calls - 7 			
Agents 	Outgoing calls picked up 	Total Duration 	
Anish 	2 	00:02:19 	
Jason 	2 	00:01:34 	
Harsh 	2 	00:02:28 	
Grand Total 	6 	00:06:21 	
			
Outgoing calls that went unanswered - 1 	

From: "Gaurav Yadav" <[email-masked]> 
To: "deeksha" <[email-masked]> 
Cc: "harsh sharma" <[email-masked]>, "Jet Jason, Paraiso. Gromea" <[email-masked]>, "Anish Nair" <[email-masked]> 
Sent: Friday, September 23, 2022 7:55:59 PM 
Subject: HFL call report for 22nd Sep 

Hi All 
Given below is the HFL call report for 22nd Sep. 1 call went to Voicemail and 1 was missed. 

Total incoming calls - 12 	Calls picked up % - 83.3% 
		
Agent 	Calls 	Total Duration 
Harry 	5 	00:14:04 
Jason 	5 	00:22:21 
Total 	10 	00:36:25 
		
Missed 		
Caller No. 	Remarks 	
14123109129 	No CB done, Jason was on outbound call, Harry was available 	
		
VM 		
Caller No. 	Duration 	Remarks 
17276873232 	00:00:49 	Jason was on call, No CB done. 
		
Total outgoing calls - 7 		
Agent 	Calls 	Total Duration 
Harry 	3 	00:01:33 
Jason 	2 	00:01:33 
Anish 	1 	00:01:08 
Grand Total 	6 	00:04:14 
		
Outgoing calls unanswered - 1 

From: "deeksha" <[email-masked]> 
To: "Gaurav Yadav" <[email-masked]>, "harsh sharma" <[email-masked]>, "Jet Jason Paraiso. Gromea" <[email-masked]>, "Anish Nair" <[email-masked]> 
Sent: Thursday, September 22, 2022 6:07:16 PM 
Subject: Re: HFL call report for 21st Sep 

please copy all agents on this report. Thanks 

guys, why were these calls missed and no call backs done? 

From: Gaurav Yadav <[email-masked]> 
Sent: Thursday, September 22, 2022 5:18 PM 
To: Deeksha Dadu <[email-masked]> 
Subject: HFL call report for 21st Sep 
Hi ma'am 
Given below is the HFL call report for 21st Sep. 1 call went to Voicemail and 7 were missed. 

		Total incoming calls = 26 		Picked up calls % = 70% 
					
		Agents 	Calls picked up 	Total Duration 	
		Jason 	11 	00:33:53 	
		Harsh 	4 	00:12:28 	
		Anish 	3 	00:15:27 	
		Grand Total 	18 	01:04:34 	
					
		Missed calls 			
		caller number 	Total Duration 	Remarks 	
		17087892120 	00:01:00 	Jason was on call, Harsh was available 	
		17609086077 	00:00:08 	Call duration was short. CB not done,Jason and Harsh were available 	
		18162787341 	00:00:04 	Call duration was short. CB not done,Anish was available 	
		12293932819 	00:00:24 	Jason was on call 	
		966552506766 	00:00:12 	Call duration was short. CB done 	
		15599092267 	00:00:30 	Jason was available 	
		966553262401 	00:00:03 	Call duration was short. CB done 	
					
		VM 			
		caller number 	Total Duration 	Remarks 	
		12164241996 	00:00:25 	Jason was available 	
					
		Total Outgoing calls = 11 			
		Agent 	Outgoing calls answered 	Total duration 	
		Jason 	6 	00:28:30 	
		Harsh 	1 	00:00:54 	
		Grand Total 	7 	00:29:24 	
					
		Outgoing calls unanswered = 4 		

From: "Gaurav Yadav" <[email-masked]> 
To: "deeksha" <[email-masked]> 
Sent: Monday, September 19, 2022 4:45:43 PM 
Subject: HFL call report for 17th & 18th Sep 

Hi ma'am 
Given below is the HFL call report for 17th & 18th Sep. 1 call went to Voicemail and 1 was missed. 

				
	Total incoming calls = 25 		Picked up call % - 92% 	
				
	Agent 	Calls picked up 	Total Duration 	
	Harsh 	15 	00:39:20 	
	Anish 	4 	00:13:59 	
	Jason 	4 	00:41:06 	
	Grand Total 	23 	01:35:50 	

	Voicemail 			
	17345224820 	00:00:56 	Harsh was available 	
				
	Missed 			
	13854448190 	00:00:29 	Harsh was available 	
				
	Total Outbound calls = 13 		
	Agent 	Calls answered 	Total Duration 	
	Harsh 	4 	00:02:38 	
	Anish 	1 	00:08:12 	
	Grand Total 	5 	00:10:50 	

	Outbound calls not answered - 8 		

From: "Gaurav Yadav" <[email-masked]> 
To: "deeksha" <[email-masked]> 
Cc: "Ashish Dabral" <[email-masked]> 
Sent: Friday, September 16, 2022 6:18:51 PM 
Subject: HFL call report for yesterday 

Hi ma'am 
Given below is the HFL call report for yesterday. 1 call went to Voicemail and 1 was missed. 

						
		Total Incoming call = 14 		Calls picked up = 85.71 	
						
		Agent 	Calls Picked up 	Total Duration 		
		Jason 	10 	01:09:33 		
		Harsh 	2 	00:03:12 		
		Total 	12 	01:12:45 		

		Missed calls 				
		caller number 	Remarks 			
		12817251684 	Jason was available 			
						
		Voicemails 				
		caller number 	Duration 	Remarks 		
		14169393107 	00:00:49 	Harsh was on call , Jason was available 		
						
		Total Outgoing calls = 7 				
						
		Agent 	Calls Picked up 	Total Duration 		
		Harsh 	3 	00:06:47 		
		Jason 	1 	00:05:28 		
		Anish 	1 	00:01:06 		
		Total 	5 	00:13:21 		
						
		Outgoing calls unanswered = 2 			

From: "Gaurav Yadav" <[email-masked]> 
To: "deeksha" <[email-masked]> 
Cc: "Ashish Dabral" <[email-masked]> 
Sent: Thursday, September 15, 2022 4:57:07 PM 
Subject: HFL call report for yesterday 

Hi ma'am 
Given below is the HFL call report for yesterday. 2 calls went to Voicemail. 

			
	Total Incoming calls = 17 		Picked up call % = 88.24% 
			
	Agent 	Calls Picked Up 	Total Duration 
	Harsh 	8 	00:33:49 
	Jason 	6 	00:23:47 
	Anish 	1 	00:03:05 
	Total 	15 	01:00:41 
			
	Voicemails 		
	caller number 	Duration 	Remarks 
	19729160821 	00:00:55 	Harsh was on call, Anish was available 
	18065768759 	00:00:42 	Jason was available 
			
	Total Outgoing calls = 9 		
	Agent 	Outbound calls answered 	Total Duration 
	Anish 	3 	00:26:57 
	Harsh 	1 	00:00:32 
	Jason 	2 	00:02:11 
	Total 	6 	00:29:40 
			
	Outbound calls unanswered = 3 	

From: "Gaurav Yadav" <[email-masked]> 
To: "deeksha" <[email-masked]> 
Cc: "Ashish Dabral" <[email-masked]> 
Sent: Wednesday, September 14, 2022 5:42:45 PM 
Subject: HFL call report for yesterday 

Hi ma'am 
Given below is the HFL call report for yesterday. All calls were picked up. 

				
	Total Incoming Calls = 17 	Picked up calls % = 100% 
				
	Agents 	Total Calls Picked 	Total Duration 	
	Jason 	9 	00:35:24 	
	Harsh 	6 	00:08:41 	
	Anish 	2 	00:30:42 	
	Total 	17 	01:14:47 	

	Total Outgoing Calls = 4 		
				
	Agents 	Total Outbound Calls 	Total duration 	
	Anish 	2 	00:21:21 	
	Jason 	2 	00:04:30 	
	Total 	4 	00:25:51 	
				
	Outbound calls unanswered = 5