Subject: Release call report
From: Gaurav Yadav <[email-masked]>
To: deeksha <[email-masked]>
Date: Mon, 17 Oct 2022 01:06:05 -0700 (MST)

Hi ma'am, 

Given below is the call report from 15th Oct 2022 14:30(EST) to 16th Oct 2022 14:30(EST). 18 calls were picked up and 10 calls went to Voicemails. 

Total incoming calls - 28 		Picked up calls % - 64% 
			
Agent 	Picked up calls 	Total duration 	
Hannah 	18 	01:02:16 	
			
Voicemails 			
Call time (EST) 	Caller no. 	Duration 	Remarks 
15-10-2022 15:24 	19542324807 	00:00:30 	Hannah was on break, Erah was on leave. 
15-10-2022 15:57 	17276884305 	00:00:42 	Hannah was doing confirmation calls, Erah was on leave. 
15-10-2022 16:08 	15086542094 	00:00:42 	Hannah was doing confirmation calls, Erah was on leave. 
15-10-2022 16:20 	16319889347 	00:00:42 	Hannah was doing confirmation calls, Erah was on leave. 
15-10-2022 18:32 	15086127994 	00:00:34 	Hannah's shift got over. 
15-10-2022 18:34 	19788557165 	00:00:42 	Hannah's shift got over. 
16-10-2022 10:06 	15086839343 	00:00:27 	Hannah was on break, Erah was on WO. 
16-10-2022 10:10 	17813673257 	00:00:14 	Hannah was on break, Erah was on WO. 
16-10-2022 10:13 	17813673257 	00:00:42 	Hannah was on break, Erah was on WO. 
16-10-2022 12:38 	17742875923 	00:00:11 	Hannah was on call 

From: "Gaurav Yadav" <[email-masked]> 
To: "deeksha" <[email-masked]> 
Sent: Friday, October 14, 2022 1:50:52 PM 
Subject: Release call report 

Hi ma'am, 

Given below is the call report from 12th Oct 2022 14:30(EST) to 13th Oct 2022 14:30(EST). 29 calls were picked up and 4 calls went to Voicemails. 

Total incoming calls - 33 	Picked up calls % - 87% 
			
Agents 	Calls picked up 	Total duration 	
Jayson 	18 	01:43:29 	
Erah 	10 	01:18:59 	
Hannah 	1 	00:13:14 	
Grand Total 	29 	03:15:42 	
			
VM 			
Call time (EST) 	caller number 	Duration 	Remarks 
12-10-2022 17:44 	15084590083 	00:00:12 	Jayson was on break, Erah and Hannah's shift got over. 
13-10-2022 10:55 	15084855325 	00:00:36 	Erah was on call, Hannah was on WO. 
13-10-2022 13:42 	15083693099 	00:00:09 	Jayson was on call, Erah was doing confirmation calls. 
13-10-2022 13:43 	15087350005 	00:00:07 	Jayson was on call, Erah was doing confirmation calls. 

From: "Gaurav Yadav" <[email-masked]> 
To: "deeksha" <[email-masked]> 
Sent: Wednesday, October 12, 2022 7:57:20 PM 
Subject: Release call report 

Hi ma'am, 

Given below is the call report from 9th Oct 2022 14:30(EST) to 10th Oct 2022 14:30(EST). 26 calls were picked up and no calls were missed. 

Release Call report 9th Oct 14:30 to 10th Oct 14:30 EST time 
Total Incoming calls - 26 			
				
Agents 	Picked Up calls 	Total Duration 		
Erah 	11 	00:55:02 		
Hannah 	10 	00:28:38 		
Jayson 	5 	00:41:32 		
Grand Total 	26 	02:05:12 		

From: "Gaurav Yadav" <[email-masked]> 
To: "Rona Galangi" <[email-masked]> 
Cc: "deeksha" <[email-masked]> 
Sent: Tuesday, October 4, 2022 7:46:58 PM 
Subject: Release call report 

Hi Rona, 

Given below is the call report from 30th Sep 2022 14:30 to 1st Oct 2022 14:30. 44 calls were picked up and 9 went to voicemail. 

Release call report from 30th Sep 14:30 to 1st Oct 14:30 	

Total Incoming calls - 53 
		Picked up calls % - 83% 
			
Agents 	Picked up calls 	Total Duration 	
Erah 	16 	02:14:32 	
Hannah 	17 	01:04:10 	
Jayson 	11 	00:57:07 	
Total 	44 	04:15:49 	
			
VM's 			
Date & Time (EST) 	Caller No. 	Duration 	Remarks 
30-09-2022 16:05 	13392210368 	0:00:39 	Hannah and Jayson were on call, Erah was doing confirmation calls/VM. 
30-09-2022 17:09 	15088645417 	0:00:07 	Jayson was on break, Erah and Hannah's shift got over. 
30-09-2022 17:23 	13392210368 	0:00:08 	Jayson was on call, Erah and Hannah's shift got over. 
01-10-2022 09:35 	15083209749 	0:00:35 	Erah was on call, Hannah was checking emails. 
01-10-2022 10:17 	15083209749 	0:00:08 	Erah was on call, Hannah was on break and Jayson was on WO. 
01-10-2022 12:18 	17742625822 	0:00:13 	Erah was on call, Hannah was on break and Jayson was on WO. 
01-10-2022 12:54 	15089885732 	0:00:43 	Erah was on break, Hannah was calling one guest for re consent form. 
01-10-2022 12:55 	15088739970 	0:00:10 	Erah was on break, Hannah was calling one guest for re consent form. 
01-10-2022 14:24 	15085056139 	0:00:33 	Hannah was on call and Erah was on break. 

Thanks, 
Gaurav 

From: "Gaurav Yadav" <[email-masked]> 
To: "Rona Galangi" <[email-masked]> 
Cc: "deeksha" <[email-masked]> 
Sent: Wednesday, September 28, 2022 8:21:44 PM 
Subject: Release call report 26-Sep to 27-Sep. 

Hi Rona, 

Given below is the call report from 26-09-2022 14:30 to 27-09-2022 14:30. 5 calls went to voicemail. 

Total incoming calls - 33 
		Picked up calls % - 85% 

Agent 	Picked up calls 	Total Duration 		
Jayson 	17 	01:27:38 		
Erah 	6 	00:40:07 		
Hannah 	5 	00:35:20 		
Grand Total 	28 	02:43:05 		

Voicemails 				
Date 	Caller no. 	Duration 	Remarks 	
26-09-2022 16:50 	17743293401 	00:00:22 	Erah and Hannah were on call, and Jayson was on break 	
26-09-2022 18:21 	15083976208 	00:00:12 	Jayson was available 	
26-09-2022 18:24 	15083976208 	00:00:35 	Jayson was available 	
27-09-2022 11:25 	16124089713 	00:00:25 	Jayson was on call, Erah and Hannah were on WO. 	
27-09-2022 13:32 	15089441004 	00:00:36 	Jayson was on call, Erah and Hannah were on WO. 	

				

Thanks, 
Gaurav