Subject: RE: Hybris Cancellation option not available -INC1471867 and INC1468826
From: "Jagmohan Urmaliya (TCS)" <[email-masked]>
To: Murtaza Kutiyanawala <[email-masked]>, LMG OMS <[email-masked]>, LMG WMS <[email-masked]>, Sankar Thulasimani <[email-masked]>, Suhas Bennikal' via Production Support <[email-masked]>, "Ujwal PR (TCS)" <[email-masked]>
Cc: Gaurav Yadav <[email-masked]>, HomeBox Customercare UAE <[email-masked]>, "Ahamed Fayaz (TCS)" <[email-masked]>, Srinivasa Lakshminarayan <[email-masked]>, Kiran Gundappa <[email-masked]>, Venkata Burle <[email-masked]>, "Gaurav Kumar (TCS)" <[email-masked]>
Date: Fri, 14 Oct 2022 11:13:35 +0000

Hi @Sankar Thulasimani<mailto:[email-masked]>, @Suhas Bennikal' via Production Support<mailto:[email-masked]>,

       We are receiving multiple tickets where customer cancellation option is not available for GDMS orders. Especially it is observed in HB UAE orders.  Could you please look into it on priority.

INC1471867<https://landmarkit.service-now.com/incident.do?sys_id=47c0cf591be69d946d6d64efe54bcb4a&sysparm_record_target=incident&sysparm_record_row=1&sysparm_record_rows=11&sysparm_record_list=active%3Dtrue%5Eassignment_group%3D25f18a3edbac0c10007e9cb6db96194b%5EstateNOT+IN6%2C7%2C8%5Eassigned_to%3De16f078cdb082f00415c8b4b0b961921%5EORDERBYDESCnumber> - All the order-item of HB UAE are released to ERP for processing and still eligible for customer cancellation, however cancellation option is not available for these, please check.

ENTERPRISE_KEY
ORDER_NO
ITEM_ID
GDMS
STATUS_QUANTITY
CREATETS
DESCRIPTION
LMG_UAE
9583859269
162819372
Y
1
8/27/2022 10:57
Released
LMG_UAE
9585378522
162576974
Y
1
9/7/2022 15:59
Released
LMG_UAE
9585378522
162096210
Y
2
9/7/2022 15:59
Released
LMG_UAE
9585600545
163938367
Y
1
9/9/2022 12:02
Released
LMG_UAE
9585664573
161105771
Y
1
9/9/2022 20:45
Released
LMG_UAE
9585690628
162098840
Y
1
9/10/2022 5:06
Released
LMG_UAE
9585690628
162637645
Y
1
9/10/2022 5:06
Released
LMG_UAE
9585690628
162887600
Y
1
9/10/2022 5:06
Released
LMG_UAE
9585767909
162098840
Y
1
9/10/2022 15:14
Released
LMG_UAE
9589682099
164360143
Y
1
10/10/2022 0:36
Released- MTO item

@Murtaza Kutiyanawala<mailto:[email-masked]>  9589682099 is MTO order-item so as per design also customer cancellation is not allowed. It should be processed via service request. For now @Ujwal PR (TCS)<mailto:[email-masked]>  can you please cancel it and confirm then we would cancel in OMS.

INC1468826- All the order-item of HB UAE are released to ERP for processing and still eligible for customer cancellation, however cancellation option is not available for these, please check.

ENTERPRISE_KEY
ORDER_NO
ITEM_ID
GDMS
STATUS_QUANTITY
CREATETS
DESCRIPTION
LMG_UAE
9584870013
162825459
Y
1
9/4/2022 1:16
Released
LMG_UAE
9584953035
163908373
Y
1
9/4/2022 15:12
Released
LMG_UAE
9585071587
157725179
Y
1
9/6/2022 10:45
Released
LMG_UAE
9585112024
162073457
Y
1
9/5/2022 17:16
Released
LMG_UAE
9585112301
163649102
Y
1
9/5/2022 17:15
Released
LMG_UAE
9585149720
162310610
Y
1
9/5/2022 22:15
Released
LMG_UAE
9585163573
163949964
Y
1
9/6/2022 3:34
Released
LMG_UAE
9585225108
162672479
Y
1
9/6/2022 13:32
Released
LMG_UAE
9585225108
162431180
Y
1
9/6/2022 13:32
Released
LMG_UAE
9585259271
158494010
Y
1
9/6/2022 17:46
Released
LMG_UAE
9585320394
162817804
Y
1
9/7/2022 7:18
Released
LMG_UAE
9585320394
162154826
Y
1
9/7/2022 7:18
Released
LMG_UAE
9585320394
162825502
Y
1
9/7/2022 7:18
Released

Regards
Jagmohan Urmaliya
Application Support
M : +971 561742857
E  : [email-masked]<mailto:[email-masked]>

From: Murtaza Kutiyanawala <[email-masked]>
Sent: Friday, October 14, 2022 1:49 PM
To: LMG OMS <[email-masked]>; LMG WMS <[email-masked]>
Cc: Jagmohan Urmaliya (TCS) <[email-masked]>; Sankar Thulasimani <[email-masked]>; Gaurav Yadav <[email-masked]>; HomeBox Customercare UAE <[email-masked]>
Subject: Hybris Cancellation option not available -INC1471867 and INC1468826

Hi Team,

Request you to check the below orders as Cancellation option is not available on Hybris :-

SR has been raised for the same INC1471867 and INC1468826

Murtaza Kutiyanawala
Team Lead - Customer Care
T   :  +971 4 517 2300
D  :  +971 4 813 2414
F   :  +971 4 517 2380
E   : [email-masked]<mailto:[email-masked]>
Landmark Tower, Dubai Marina, P.O.Box 282028, UAE.
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