Subject: RE: Hybris Cancellation option not available - INC1467508
From: Murtaza Kutiyanawala <[email-masked]>
To: LMG OMS <[email-masked]>, LMG WMS <[email-masked]>
Cc: "Jagmohan Urmaliya (TCS)" <[email-masked]>, Sankar Thulasimani <[email-masked]>, Gaurav Yadav <[email-masked]>, HomeBox Customercare UAE <[email-masked]>, "Ahamed Fayaz (TCS)" <[email-masked]>
Date: Thu, 13 Oct 2022 12:32:18 +0000

Hi Team,

Just to keep everyone in the loop, refund done for all the invoices in the subjected SR.

Murtaza Kutiyanawala
Team Lead - Customer Care
T   :  +971 4 517 2300
D  :  +971 4 813 2414
F   :  +971 4 517 2380
E   : [email-masked]<mailto:[email-masked]>
Landmark Tower, Dubai Marina, P.O.Box 282028, UAE.
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7Cmurtaza.kutiyanawala%40landmarkgroup.com%7C451b5b1b38d0415a044608d96ac43dbf%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637658213337732239%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Cdij8dK2Vfav4R8QlQkxzKCysFQU3v13MudEsv%2BNmCE%3D&reserved=0>

From: Murtaza Kutiyanawala
Sent: Thursday, October 13, 2022 12:50 PM
To: LMG OMS <[email-masked]>; LMG WMS <[email-masked]>; Ahamed Fayaz (TCS) <[email-masked]>
Cc: Jagmohan Urmaliya (TCS) <[email-masked]>; Sankar Thulasimani <[email-masked]>; Gaurav Yadav <[email-masked]>; HomeBox Customercare UAE <[email-masked]>
Subject: RE: Hybris Cancellation option not available - INC1467508

Hi Team,

Is there any update on the subjected ticket ?

Reminder 2 looping @ Ahamed Fayaz (TCS) [email-masked]<mailto:[email-masked]>

Murtaza Kutiyanawala
Team Lead - Customer Care
T   :  +971 4 517 2300
D  :  +971 4 813 2414
F   :  +971 4 517 2380
E   : [email-masked]<mailto:[email-masked]>
Landmark Tower, Dubai Marina, P.O.Box 282028, UAE.
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7Cmurtaza.kutiyanawala%40landmarkgroup.com%7C451b5b1b38d0415a044608d96ac43dbf%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637658213337732239%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Cdij8dK2Vfav4R8QlQkxzKCysFQU3v13MudEsv%2BNmCE%3D&reserved=0>

From: Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, October 12, 2022 4:09 PM
To: LMG OMS <[email-masked]<mailto:[email-masked]>>; LMG WMS <[email-masked]<mailto:[email-masked]>>
Cc: Jagmohan Urmaliya (TCS) <[email-masked]<mailto:[email-masked]>>; Sankar Thulasimani <[email-masked]<mailto:[email-masked]>>; Gaurav Yadav <[email-masked]<mailto:[email-masked]>>; HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>
Subject: RE: Hybris Cancellation option not available - INC1467508

Hi Team,

Please update on the subjected ticket for the refund / Cancellation.

Murtaza Kutiyanawala
Team Lead - Customer Care
T   :  +971 4 517 2300
D  :  +971 4 813 2414
F   :  +971 4 517 2380
E   : [email-masked]<mailto:[email-masked]>
Landmark Tower, Dubai Marina, P.O.Box 282028, UAE.
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7Cmurtaza.kutiyanawala%40landmarkgroup.com%7C451b5b1b38d0415a044608d96ac43dbf%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637658213337732239%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Cdij8dK2Vfav4R8QlQkxzKCysFQU3v13MudEsv%2BNmCE%3D&reserved=0>

From: Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>
Sent: Monday, October 10, 2022 5:54 PM
To: LMG OMS <[email-masked]<mailto:[email-masked]>>; LMG WMS <[email-masked]<mailto:[email-masked]>>
Cc: Jagmohan Urmaliya (TCS) <[email-masked]<mailto:[email-masked]>>; Sankar Thulasimani <[email-masked]<mailto:[email-masked]>>; Gaurav Yadav <[email-masked]<mailto:[email-masked]>>; HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>
Subject: Hybris Cancellation option not available - INC1467508

Hi Team,

Request you to check the below orders as Cancellation option is not available on Hybris :-

SR has been raised for the same INC1467508 Created

9585776808
9584681243
9584574021
9574844638
9585646106
9585516700
9584981226
9628919832
9585633103
9585701859
9588393581

Murtaza Kutiyanawala
Team Lead - Customer Care
T   :  +971 4 517 2300
D  :  +971 4 813 2414
F   :  +971 4 517 2380
E   : [email-masked]<mailto:[email-masked]>
Landmark Tower, Dubai Marina, P.O.Box 282028, UAE.
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7Cmurtaza.kutiyanawala%40landmarkgroup.com%7C451b5b1b38d0415a044608d96ac43dbf%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637658213337732239%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Cdij8dK2Vfav4R8QlQkxzKCysFQU3v13MudEsv%2BNmCE%3D&reserved=0>

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Subject: Incident Number INC1467508 is moved to Resolved
From: IT Service <[email-masked]>
To: Murtaza Kutiyanawala <[email-masked]>
Date: Thu, 13 Oct 2022 11:42:38 +0000

Dear Murtaza Kutiyanawala,

The Incident Number INC1467508 has been resolved and will automatically close in 5 days.

Short description: Ecom Related

Resolution notes: Hello Team,
Issue: order cancellation
Solution: As requested, the item was shortpicked and cancelled from our end..

.. We will be closing this ticket.

Your feedback is very important to us and will help us to improve our ability to serve you.
We request you to participate in feedback survey email you receive for this request.

Thank you very much for your time and cooperation.

Best Regards,
kundan
OMS Application Team

Click here to view INC1467508<https://landmarkit.service-now.com/incident.do?sys_id=0a025b881be21d54eb750e12f54bcb17>

Your response is valuable to us. Please take a survey by clicking on below link.

Click here<https://landmarkit.service-now.com/nav_to.do?uri=assessment_take2.do%3Fsysparm_assessable_type=2fab20f3db48674010af9e04db96197d%26sysparm_assessable_sysid=53b192091bee1994eb750e12f54bcb09>

Thanks & Regards,

LMG IT Service Desk
•    Toll-free UAE– 800-191919 or (04)809-4222

•    Toll-free KSA– 800-7577555 or (011)279-3200

Online: https://landmarkit.service-now.com<https://landmarkit.service-now.com/>

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