Subject: Productivity Report - HomeBox India and KSA for 12th Oct
From: Gaurav Yadav <[email-masked]>
To: deeksha <[email-masked]>, saurabh <[email-masked]>
Date: Thu, 13 Oct 2022 01:57:33 -0700 (MST)

Hi, 
GIven below is productivity update for HomeBox India and KSA for 12 th Oct. 

12-Oct-22 	HB India 								
Names 	Tickets 	WA Chats 	Productivity 	IntelliAssign Active Time 	Chat Online time 	Total message sent 	Average message per chat 	Average Response time (WA Chats) 	Average First Response Time (WA Chats) 
Syed Ataullah 					01:15:00 				
malek al hosan 					02:09:00 	4 			00:09:53 
Amir Aziz 									
Jok Kuol 	29 	52 	81 	01:45:00 	05:08:00 	245 	5 	00:01:40 	00:03:47 
Waseem Ahemad . Khan 	15 	64 	79 	01:42:00 	05:41:00 	327 	5 	00:03:32 	00:03:38 
Hasan Nour 									
Mohiuddin LSM 									
Alhamzi Mohammed 	37 	112 	149 	05:47:00 	06:20:00 	542 	5 	00:15:54 	00:11:47 
Aws Adra 	42 	69 	111 		05:45:00 	476 	7 	00:04:31 	00:01:02 
Asif Iqbal 									
Taher Mohammed 	17 	68 	85 	02:40:00 	08:53:00 	484 	7 	00:01:24 	00:03:35 
Ali Al hazzaa 	86 	2 	88 		02:52:00 	6 	3 	00:20:32 	00:01:56 
Ali ibraheem 									
Abdallah Ahemad 	40 	28 	68 	00:07:00 	03:34:00 	158 	6 	00:01:43 	00:04:59 
Hamdi Saleh 	1 	56 	57 	06:25:00 	07:02:00 	359 	6 	00:05:26 	00:04:07 
Zafrul Islam 	31 		31 						
Grand Total 	298 	451 	749 	03:04:20 	04:51:54 	2601 	5 	00:06:50 	00:04:58 

12-Oct-22 	HB KSA 								
Names 	Tickets 	WA Chats 	Productivity 	IntelliAssign Active Time 	Chat Online time 	Total message sent 	Average message per chat 	Average Response time (WA Chats) 	Average First Response Time (WA Chats) 
Khaled Sufian 		45 	45 	01:01:00 	04:28:00 	197 	4 	00:01:18 	00:02:21 
Nourah Alfhaid 									
Wejdan Alotaibi 		117 	117 	05:55:00 	07:08:00 	414 	4 	00:23:38 	00:01:00 
Sultan Motawa 		89 		02:30:00 	03:33:00 	378 		00:01:04 	00:03:16 
Grand Total 		251 	162 	03:08:40 	05:03:00 	989 	4 	00:08:40 	00:02:12 

From: "Gaurav Yadav" <[email-masked]> 
To: "deeksha" <[email-masked]>, "saurabh" <[email-masked]> 
Sent: Wednesday, October 12, 2022 1:20:55 PM 
Subject: Productivity Report - HomeBox India and KSA for 11th Oct 

Hi, 
GIven below is productivity update for HomeBox India and KSA for 11th Oct. 

11-Oct-22 	HB India 								
Names 	Tickets 	WA Chats 	Productivity 	IntelliAssign Active Time 	Chat Online time 	Total message sent 	Average message per chat 	Average Response time (WA Chats) 	Average First Response Time (WA Chats) 
Syed Ataullah 	1 		1 		02:38:00 	8 			00:19:46 
malek al hosan 	25 		25 		01:59:00 	4 			00:16:12 
Amir Aziz 									
Jok Kuol 	52 	31 	83 	03:11:00 	04:38:00 	182 	6 	00:01:46 	00:02:11 
Waseem Ahemad . Khan 	9 	88 	97 	03:47:00 	07:06:00 	422 	5 	00:01:49 	00:02:23 
Hasan Nour 									
Mohiuddin LSM 	11 	79 	90 	05:11:00 	06:29:00 	534 	7 	00:02:26 	00:03:07 
Alhamzi Mohammed 	49 	31 	80 	06:38:00 	03:51:00 	167 	5 	00:13:42 	00:13:04 
Aws Adra 		42 	42 		01:51:00 	261 	6 	00:08:45 	00:01:23 
Asif Iqbal 									
Taher Mohammed 	19 	95 	114 	00:02:00 	09:11:00 	639 	7 	00:01:41 	00:02:56 
Ali Al hazzaa 									
Ali ibraheem 									
Abdallah Ahemad 	2 	5 	7 	00:10:00 	00:53:00 	51 	10 	00:02:09 	00:01:25 
Hamdi Saleh 		72 	72 		08:02:00 	365 	5 	00:04:04 	00:11:21 
Zafrul Islam 	24 		24 		00:11:00 				
Grand Total 	192 	443 	635 	03:09:50 	04:15:22 	2633 	6 	00:04:33 	00:07:23 

11-Oct-22 	HB KSA 								
Names 	Tickets 	WA Chats 	Productivity 	IntelliAssign Active Time 	Chat Online time 	Total message sent 	Average message per chat 	Average Response time (WA Chats) 	Average First Response Time (WA Chats) 
Khaled Sufian 	3 		3 		00:40:00 				
Nourah Alfhaid 		92 	92 	05:58:00 	07:29:00 	214 	2 	00:24:51 	00:19:48 
Wejdan Alotaibi 		101 	101 	05:39:00 	06:40:00 	149 	1 	00:31:33 	00:05:05 
Sultan Motawa 				07:06:00 	01:32:00 				
Grand Total 	3 	193 	196 	06:14:20 	04:05:15 	363 	2 	00:28:12 	00:12:27 

From: "Gaurav Yadav" <[email-masked]> 
To: "deeksha" <[email-masked]>, "saurabh" <[email-masked]> 
Sent: Tuesday, October 11, 2022 4:40:35 PM 
Subject: Productivity Report - HomeBox India and KSA for 10th Oct 

Hi, 
GIven below is productivity update for HomeBox India and KSA for 10th Oct. 

10-Oct-22 	HB India 								
Names 	Tickets 	WA Chats 	Productivity 	IntelliAssign Active Time 	Chat Online time 	Total message sent 	Average message per chat 	Average Response time (WA Chats) 	Average First Response Time (WA Chats) 
Syed Ataullah 	9 	2 	11 		03:36:00 	1 	1 		
malek al hosan 	5 		5 		01:49:00 	4 			00:03:30 
Amir Aziz 									
Jok Kuol 	20 	66 	86 	04:01:00 	05:39:00 	363 	6 	00:01:28 	00:03:52 
Waseem Ahemad . Khan 									
Hasan Nour 									
Mohiuddin LSM 	2 	81 	83 	04:52:00 	07:04:00 	520 	6 	00:04:28 	00:05:05 
Alhamzi Mohammed 	22 	70 	92 	04:31:00 	04:14:00 	350 	5 	00:06:17 	00:03:05 
Aws Adra 	20 	22 	42 		02:45:00 	193 	9 	00:01:15 	00:00:59 
Asif Iqbal 									
Taher Mohammed 	2 	112 	114 	00:03:00 	07:58:00 	730 	7 	00:01:35 	00:04:07 
Ali Al hazzaa 	62 		62 		01:00:00 				
Ali ibraheem 									
Abdallah Ahemad 		67 	67 		04:16:00 	351 	5 	00:12:45 	00:02:42 
Hamdi Saleh 	1 	67 	68 		07:40:00 	419 	6 	00:01:24 	00:02:52 
Zafrul Islam 	27 		27 						
Grand Total 	170 	487 	657 	03:21:45 	04:36:06 	2931 	6 	00:04:10 	00:03:17 

10-Oct-22 	HB KSA 								
Names 	Tickets 	WA Chats 	Productivity 	IntelliAssign Active Time 	Chat Online time 	Total message sent 	Average message per chat 	Average Response time (WA Chats) 	Average First Response Time (WA Chats) 
Khaled Sufian 	3 		3 		00:40:00 				
Nourah Alfhaid 		92 	92 	05:58:00 	07:29:00 	214 	2 	00:24:51 	00:19:48 
Wejdan Alotaibi 		101 	101 	05:39:00 	06:40:00 	149 	1 	00:31:33 	00:05:05 
Sultan Motawa 		96 	96 	00:02:00 	03:41:00 	285 	3 	00:06:21 	00:01:07 
Grand Total 	3 	289 	292 	03:53:00 	04:37:30 	648 	2 	00:20:55 	00:08:40 

From: "Gaurav Yadav" <[email-masked]> 
To: "deeksha" <[email-masked]>, "saurabh" <[email-masked]> 
Sent: Friday, September 30, 2022 1:17:39 PM 
Subject: Productivity Report - HomeBox India and KSA for 29th Sep 

Hi, 
GIven below is productivity update for HomeBox India and KSA for 29th Sep. 

29-Sep-22 	HomeBox India 								
Names 	Tickets 	Chats 	Productivity 	Average First Response Time (Chats) 	Average Response time (Chats) 	Chat Online time 	IntelliAssign Active Time 	Total messages sent 	Average messages per chat 
Syed Ataullah 	2 		2 			03:14:00 			
malek al hosan 						03:04:00 		3 	
Amir Aziz 									
Jok Kuol 	18 	72 	90 	00:03:06 	00:03:13 	05:06:00 	05:43:00 	333 	5 
Waseem Ahemad . Khan 	26 	64 	90 	00:04:04 	00:04:05 	04:42:00 	03:19:00 	270 	4 
Hasan Nour 	14 	1 	15 		00:02:52 	01:19:00 		12 	12 
Mohiuddin LSM 	24 	54 	78 	00:03:59 	00:04:32 	04:46:00 	03:48:00 	365 	7 
Alhamzi Mohammed 	32 	70 	102 	00:11:51 	00:06:07 	04:55:00 	03:08:00 	309 	4 
Aws Adra 	26 	26 	52 	00:02:52 	00:01:04 	03:01:00 	02:59:00 	198 	8 
Mosab Mohammed Abdalla Nasreldin 									
Taher Mohammed 	11 	83 	94 	00:01:56 	00:03:10 	07:40:00 	04:08:00 	652 	8 
Ali Al hazzaa 	72 	17 	89 	00:01:48 	00:01:57 	02:31:00 	00:14:00 	119 	7 
Ali ibraheem 		4 	4 		00:00:27 	00:03:00 		4 	1 
Abdallah Ahemad 	10 	88 	98 	00:18:14 	00:06:05 	05:16:00 		455 	5 
Grand Total 	235 	479 	714 	00:05:59 	00:03:21 	03:48:05 	03:19:51 	2720 	6.07 

29-Sep-22 	HomeBox KSA 							
Names 	Tickets 	Chats 	Productivity 	Average First Response Time (Chats) 	Average Response time (Chats) 	Chat Online time 	IntelliAssign Active Time 	Total messages sent 	Average messages per chat 
! Hassan Bin Saeed 		21 	21 	00:05:09 	00:01:39 	01:09:00 	00:34:00 	91 	4 
Asma Alotaibi 									
Khaled Sufian 	5 	15 	20 	00:00:20 	00:02:22 	02:17:00 	00:02:00 	45 	3 
Sultan Motawa 		118 	118 	00:03:03 	00:00:45 	05:40:00 	04:33:00 	528 	4 
Nourah Alfhaid 									
Wejdan Alotaibi 		94 	94 	00:16:57 	00:02:08 	07:24:00 	07:10:00 	537 	6 
Grand Total 	5 	248 	253 	00:06:22 	00:01:43 	04:07:30 	03:04:45 	1201 	4 

From: "Gaurav Yadav" <[email-masked]> 
To: "deeksha" <[email-masked]>, "saurabh" <[email-masked]> 
Sent: Friday, September 23, 2022 4:55:50 PM 
Subject: Productivity Report - HomeBox India and KSA for 22nd Sep 

Hi, 
GIven below is productivity update for HomeBox India and KSA for 22nd Sep. 

22-Sep-22 	HomeBox India 								
Names 	Tickets 	Chats 	Productivity 	Average First Response Time (Chats) 	Average Response time (Chats) 	Chat Online time 	IntelliAssign Active Time 	Total messages sent 	Average messages per chat 
Syed Ataullah 	2 	20 	22 	00:36:38 	00:03:33 	06:06:00 		160 	8 
malek al hosan 	1 		1 						
Amir Aziz 									
Jok Kuol 	38 	40 	78 	00:08:35 	00:01:49 	04:30:00 	04:04:00 	212 	5 
Waseem Ahemad . Khan 	11 	111 	122 	00:05:00 	00:02:54 	07:24:00 	06:08:00 	433 	4 
Hasan Nour 	3 		3 						
Mohiuddin LSM 	15 	66 	81 	00:02:09 	00:02:40 	05:02:00 	04:17:00 	438 	7 
Alhamzi Mohammed 	51 	38 	89 	00:30:55 	00:02:12 	05:28:00 	08:58:00 	266 	7 
Aws Adra 									
Mosab Mohammed Abdalla Nasreldin 									
Taher Mohammed 	1 	219 	220 	00:06:21 	00:14:58 	09:52:00 	08:18:00 	1158 	5 
Ali Al hazzaa 	89 	8 	97 		00:04:51 	01:49:00 		48 	6 
Ali ibraheem 						00:02:00 			
Abdallah Ahemad 		106 	106 	00:11:39 	00:10:00 	06:17:00 		632 	6 
Grand Total 	211 	608 	819 	00:14:28 	00:05:22 	05:10:00 	06:21:00 	3347 	6.01 

22-Sep-22 	HomeBox KSA 							
Names 	Tickets 	Chats 	Productivity 	Average First Response Time (Chats) 	Average Response time (Chats) 	Chat Online time 	IntelliAssign Active Time 	Total messages sent 	Average messages per chat 
! Hassan Bin Saeed 									
Asma Alotaibi 									
Khaled Sufian 		60 	60 	00:01:40 	00:01:37 	04:08:00 	01:20:00 	293 	5 
Sultan Motawa 									
Nourah Alfhaid 									
Wejdan Alotaibi 		113 	113 	00:15:09 	00:01:02 	07:30:00 	08:02:00 	495 	4 
Grand Total 	0 	173 	173 	00:08:24 	00:01:20 	05:49:00 	04:41:00 	788 
	5 

From: "Gaurav Yadav" <[email-masked]> 
To: "deeksha" <[email-masked]>, "saurabh" <[email-masked]> 
Sent: Thursday, September 22, 2022 2:10:58 PM 
Subject: Productivity Report - HomeBox India and KSA for 21st Sep 

Hi, 
GIven below is productivity update for HomeBox India and KSA for 21st Sep. 

21-Sep-22 	HomeBox India 								
Names 	Tickets 	Chats 	Productivity 	Average First Response Time (Chats) 	Average Response time (Chats) 	Chat Online time 	IntelliAssign Active Time 	Total messages sent 	Average messages per chat 
Syed Ataullah 	1 	2 	3 	00:01:23 	00:01:58 	03:15:00 		8 	4 
malek al hosan 	16 		16 						
Amir Aziz 									
Jok Kuol 	54 	29 	83 	00:05:11 	00:03:59 	02:53:00 	04:28:00 	136 	5 
Waseem Ahemad . Khan 	9 	88 	97 	00:02:56 	00:03:08 	07:05:00 	06:48:00 	354 	4 
Hasan Nour 	13 		13 						
Mohiuddin LSM 		51 	51 	00:01:57 	00:03:16 	04:11:00 	03:55:00 	329 	6 
Alhamzi Mohammed 	86 	21 	107 	00:09:43 	00:03:50 	03:24:00 	08:53:00 	125 	6 
Aws Adra 									
Mosab Mohammed Abdalla Nasreldin 									
Taher Mohammed 	9 	93 	102 	00:03:16 	00:05:27 	08:16:00 	04:49:00 	669 	7 
Ali Al hazzaa 	57 		57 			00:21:00 			
Ali ibraheem 	8 	57 	65 	00:00:02 	00:00:58 	04:01:00 		352 	6 
Abdallah Ahemad 	9 	89 	98 	00:01:36 	00:08:16 	05:33:00 		533 	6 
Grand Total 	262 	430 	692 	00:03:16 	00:03:52 	04:19:53 	05:46:36 	2506 	5.56 

21-Sep-22 	HomeBox KSA 							
Names 	Tickets 	Chats 	Productivity 	Average First Response Time (Chats) 	Average Response time (Chats) 	Chat Online time 	IntelliAssign Active Time 	Total messages sent 	Average messages per chat 
! Hassan Bin Saeed 	1 	26 	27 	00:04:25 	00:01:39 	01:34:00 	00:55:00 	98 	4 
Asma Alotaibi 									
Khaled Sufian 		69 	69 	00:01:29 	00:02:45 	03:47:00 	01:02:00 	278 	4 
Sultan Motawa 									
Nourah Alfhaid 									
Wejdan Alotaibi 	3 	113 	116 	00:15:25 	00:01:49 	07:16:00 	08:17:00 	461 	4 
Grand Total 	4 	208 	212 	00:07:06 	00:02:04 	04:12:20 	03:24:40 	279 	4 

From: "Gaurav Yadav" <[email-masked]> 
To: "deeksha" <[email-masked]>, "saurabh" <[email-masked]> 
Sent: Wednesday, September 21, 2022 1:12:39 PM 
Subject: Productivity Report - HomeBox India and KSA for 20th Sep 

Hi, 
GIven below is productivity update for HomeBox India and KSA for 20th Sep. 

20-Sep-22 	HomeBox India 								
Names 	Tickets 	Chats 	Productivity 	Average First Response Time (Chats) 	Average Response time (Chats) 	Chat Online time 	IntelliAssign Active Time 	Total messages sent 	Average messages per chat 
Syed Ataullah 	1 	4 	5 		00:03:39 	04:13:00 		32 	8 
malek al hosan 	34 		34 						
Amir Aziz 									
Jok Kuol 	58 	28 	86 	00:03:01 	00:02:56 	03:03:00 	03:40:00 	148 	5 
Waseem Ahemad . Khan 	5 	99 	104 	00:03:00 	00:03:15 	07:28:00 	06:56:00 	402 	4 
Hasan Nour 	23 		23 						
Mohiuddin LSM 	67 	42 	109 	00:02:31 	00:04:55 	04:14:00 	03:05:00 	278 	7 
Alhamzi Mohammed 	7 	22 	29 	00:05:37 	00:05:34 	01:17:00 	01:57:00 	111 	5 
Aws Adra 	40 	32 	72 	00:04:50 	00:00:44 	03:15:00 	01:10:00 	186 	6 
Mosab Mohammed Abdalla Nasreldin 									
Taher Mohammed 	3 	137 	140 	00:03:05 	00:07:26 	09:04:00 	05:45:00 	877 	6 
Ali Al hazzaa 									
Ali ibraheem 		59 	59 	00:00:08 	00:01:27 	03:55:00 		236 	4 
Abdallah Ahemad 		33 	33 	00:06:25 	00:15:43 	01:37:00 		195 	6 
Grand Total 	238 	456 	694 	00:03:35 	00:05:04 	04:14:00 	03:45:30 	2465 	5.68 

20-Sep-22 	HomeBox KSA 							
Names 	Tickets 	Chats 	Productivity 	Average First Response Time (Chats) 	Average Response time (Chats) 	Chat Online time 	IntelliAssign Active Time 	Total messages sent 	Average messages per chat 
! Hassan Bin Saeed 	3 	73 	76 	00:03:07 	00:01:01 	02:45:00 	02:15:00 	289 	4 
Asma Alotaibi 									
Khaled Sufian 		23 	23 	00:02:14 	00:01:37 	02:09:00 	00:23:00 	119 	5 
Sultan Motawa 		109 	109 	00:01:28 	00:00:56 	06:15:00 	01:56:00 	444 	4 
Nourah Alfhaid 		91 	91 	00:07:46 	00:07:08 	07:03:00 	06:14:00 	356 	4 
Wejdan Alotaibi 		114 	114 	00:12:32 	00:01:16 	07:16:00 	06:41:00 	542 	5 
Grand Total 	3 	410 	413 	00:05:26 	00:02:25 	05:05:36 	03:29:48 	1750 	4 

From: "Gaurav Yadav" <[email-masked]> 
To: "deeksha" <[email-masked]>, "saurabh" <[email-masked]> 
Sent: Tuesday, September 20, 2022 4:05:25 PM 
Subject: Productivity Report - HomeBox India and KSA for 19th Sep 

Hi, 
GIven below is productivity update for HomeBox India and KSA for 19th Sep. 

19-Sep-22 	HomeBox India 								
Names 	Tickets 	Chats 	Productivity 	Average First Response Time (Chats) 	Average Response time (Chats) 	Chat Online time 	IntelliAssign Active Time 	Total messages sent 	Average messages per chat 
Syed Ataullah 	3 	1 	4 		00:08:31 	03:57:00 		7 	7 
malek al hosan 	29 		29 			00:47:00 			
Amir Aziz 									
Jok Kuol 	49 	44 	93 	00:02:21 	00:02:42 	03:41:00 	03:45:00 	203 	5 
Waseem Ahemad . Khan 	1 	91 	92 	00:05:01 	00:03:56 	06:31:00 	05:25:00 	388 	4 
Hasan Nour 									
Mohiuddin LSM 	30 		30 			00:29:00 			
Alhamzi Mohammed 	15 	82 	97 	00:04:15 	00:03:09 	05:42:00 	05:18:00 	519 	6 
Aws Adra 	43 	44 	87 	00:01:50 	00:00:52 	04:28:00 	03:36:00 	341 	8 
Mosab Mohammed Abdalla Nasreldin 									
Taher Mohammed 	1 	116 	117 	00:03:34 	00:07:46 	07:43:00 	05:46:00 	746 	6 
Ali Al hazzaa 	65 	14 	79 	00:00:55 	00:03:31 	01:46:00 	00:04:00 	53 	4 
Ali ibraheem 	13 	52 	65 	00:00:31 	00:00:54 	03:44:00 	00:06:00 	308 	6 
Abdallah Ahemad 		110 	110 	00:10:25 	00:08:17 	05:06:00 		586 	5 
Grand Total 	249 	554 	803 	00:03:37 	00:04:24 	03:59:27 	03:25:43 	350 	5.71 

19-Sep-22 	HomeBox KSA 							
Names 	Tickets 	Chats 	Productivity 	Average First Response Time (Chats) 	Average Response time (Chats) 	Chat Online time 	IntelliAssign Active Time 	Total messages sent 	Average messages per chat 
! Hassan Bin Saeed 	5 	57 	62 	00:04:30 	00:00:56 	02:33:00 	01:54:00 	225 	4 
Asma Alotaibi 									
Khaled Sufian 									
Sultan Motawa 		190 	190 	00:01:30 	00:01:06 	05:55:00 	01:56:00 	702 	4 
Nourah Alfhaid 		111 	111 	00:06:54 	00:04:52 	07:45:00 	06:50:00 	503 	5 
Wejdan Alotaibi 		128 	128 	00:10:47 	00:02:19 	07:03:00 	06:21:00 	662 	5 
Grand Total 	5 	499 	504 	00:06:04 	00:02:16 	06:03:45 	04:00:15 	516 	4 

From: "Gaurav Yadav" <[email-masked]> 
To: "deeksha" <[email-masked]>, "saurabh" <[email-masked]> 
Sent: Monday, September 19, 2022 2:01:29 PM 
Subject: Productivity Report - HomeBox India and KSA for 17th & 18th Sep 

Hi, 
GIven below is productivity update for HomeBox India and KSA for 17th & 18th Sep. 

18-Sep-22 	HomeBox India 								
Names 	Tickets 	Chats 	Productivity 	Average First Response Time (Chats) 	Average Response time (Chats) 	Chat Online time 	IntelliAssign Active Time 	Total messages sent 	Average messages per chat 
Syed Ataullah 						00:44:00 			
malek al hosan 						01:48:00 			
Amir Aziz 									
Jok Kuol 									
Waseem Ahemad . Khan 		96 	96 	00:03:56 	00:03:32 	07:43:00 	08:36:00 	401 	4 
Hasan Nour 									
Mohiuddin LSM 									
Alhamzi Mohammed 		118 	118 	00:04:53 	00:03:41 	06:55:00 	07:43:00 	716 	6 
Aws Adra 	26 	23 	49 	00:01:05 	00:00:39 	03:44:00 	04:35:00 	197 	9 
Mosab Mohammed Abdalla Nasreldin 									
Taher Mohammed 		132 	132 	00:04:12 	00:06:57 	08:51:00 	05:50:00 	808 	6 
Ali Al hazzaa 		1 	1 			01:47:00 		1 	1 
Ali ibraheem 		3 	3 	00:00:25 		00:37:00 		8 	3 
Abdallah Ahemad 	8 	118 	126 	00:10:51 	00:06:38 	06:20:00 		685 	6 
Grand Total 	34 	491 	525 	00:01:49 	00:01:32 	02:44:56 	01:54:34 	2816 	4.91 

17-Sep-22 	HomeBox India 								
Names 	Tickets 	Chats 	Productivity 	Average First Response Time (Chats) 	Average Response time (Chats) 	Chat Online time 	IntelliAssign Active Time 	Total messages sent 	Average messages per chat 
Syed Ataullah 	2 	1 	3 	00:04:00 		03:23:00 		1 	1 
malek al hosan 						00:20:00 			
Amir Aziz 									
Jok Kuol 	34 	104 	138 	00:03:30 	00:03:12 	07:17:00 	06:56:00 	541 	5 
Waseem Ahemad . Khan 	6 	114 	120 	00:03:49 	00:03:58 	07:25:00 	06:19:00 	475 	4 
Hasan Nour 	13 		13 						
Mohiuddin LSM 	36 	74 	110 	00:02:01 	00:04:33 	05:56:00 	02:13:00 	423 	6 
Alhamzi Mohammed 									
Aws Adra 	35 	32 	67 	00:01:21 	00:00:31 	04:00:00 	04:10:00 	232 	7 
Mosab Mohammed Abdalla Nasreldin 									
Taher Mohammed 		176 	176 	00:03:27 	00:05:31 	10:55:00 	08:31:00 	1181 	7 
Ali Al hazzaa 	94 	30 	124 	00:03:15 	00:03:30 	02:26:00 	01:04:00 	128 	4 
Ali ibraheem 	1 	90 	91 	00:00:03 	00:01:19 	04:34:00 		497 	6 
Abdallah Ahemad 		110 	110 	00:03:02 	00:06:13 	07:21:00 		721 	7 
Grand Total 	221 	731 	952 	00:01:45 	00:02:03 	03:49:47 	02:05:13 	4199 	5.15 

18-Sep-22 	HomeBox KSA 							
Names 	Tickets 	Chats 	Productivity 	Average First Response Time (Chats) 	Average Response time (Chats) 	Chat Online time 	IntelliAssign Active Time 	Total messages sent 	Average messages per chat 
! Hassan Bin Saeed 		37 	37 	00:02:11 	00:01:06 	01:46:00 	01:00:00 	139 	4 
Asma Alotaibi 									
Khaled Sufian 						00:02:00 			
Sultan Motawa 		203 	166 	00:02:06 	00:01:59 	06:42:00 	00:54:00 	643 	4 
Nourah Alfhaid 		119 	119 	00:08:26 	00:04:54 	08:02:00 	06:46:00 	463 	4 
Wejdan Alotaibi 		121 	121 	00:13:33 	00:01:02 	07:11:00 	07:01:00 	606 	5 
Grand Total 	0 	443 	443 	00:04:19 	00:01:25 	03:57:10 	02:46:50 	1851 	4.13 
									
17-Sep-22 	HomeBox KSA 							
Names 	Tickets 	Chats 	Productivity 	Average First Response Time (Chats) 	Average Response time (Chats) 	Chat Online time 	IntelliAssign Active Time 	Total messages sent 	Average messages per chat 
! Hassan Bin Saeed 									
Asma Alotaibi 									
Khaled Sufian 		39 	39 	00:02:30 	00:02:40 	03:18:00 	01:02:00 	197 	5 
Sultan Motawa 		173 	173 	00:01:41 	00:01:27 	00:03:43 	00:57:00 	36 	5 
Nourah Alfhaid 		77 	77 	00:06:02 	00:04:56 	06:30:00 	05:58:00 	358 	5 
Wejdan Alotaibi 									
Grand Total 	0 	289 	289 	00:01:42 	00:01:42 	01:42:20 	01:10:10 	591 	4.95 

From: "Gaurav Yadav" <[email-masked]> 
To: "deeksha" <[email-masked]>, "saurabh" <[email-masked]> 
Cc: "Ashish Dabral" <[email-masked]> 
Sent: Friday, September 16, 2022 4:25:54 PM 
Subject: Productivity Report - HomeBox India and KSA for 15th Sep 

Hi, 
GIven below is productivity update for HomeBox India and KSA for 15th Sep 

15-Sep-22 	HomeBox India 								

Names 

Tickets 

Chats 

Productivity 
	Average First Response Time (Chats) 	Average Response time (Chats) 	
Total messages sent 
	
Average messages per chat 
	
Chat Online time 
	
IntelliAssign Active Time 

Syed Ataullah 	6 		6 			1 		02:11:00 	
malek al hosan 	23 	4 	27 		00:06:59 	22 	5.5 	02:18:00 	
Amir Aziz 									
Jok Kuol 	40 	68 	108 	00:03:52 	00:02:05 	368 	5.4 	06:35:00 	06:17:00 
Waseem Ahemad . Khan 	17 	73 	90 	00:02:46 	00:03:56 	321 	4.4 	06:26:00 	04:57:00 
Hasan Nour 	21 		21 						
Mohiuddin LSM 	57 	42 	99 	00:02:07 	00:04:18 	271 	6.5 	05:01:00 	
Alhamzi Mohammed 	9 	78 	87 	00:05:34 	00:03:30 	408 	5.2 	05:22:00 	05:59:00 
Aws Adra 	65 	31 	96 	00:00:59 	00:00:37 	219 	7.1 	03:36:00 	04:50:00 
Mosab Mohammed Abdalla Nasreldin 									
Taher Mohammed 	5 	157 	162 	00:05:12 	00:05:47 	1076 	6.9 	09:27:00 	06:40:00 
Ali Al hazzaa 	116 	26 	142 	00:01:07 	00:04:40 	66 	2.5 	02:24:00 	00:22:00 
Ali ibraheem 									
Abdallah Ahemad 		127 	127 	00:19:49 	00:03:52 	751 	5.9 	06:39:00 	
Grand Total 	359 	606 	965 	00:02:58 	00:02:33 	3503 	5.48 	03:34:13 	02:04:39 

15-Sep-22 	HomeBox KSA 							
Names 	Tickets 	Chats 	Productivity 	Average First Response Time (Chats) 	Average Response time (Chats) 	Chat Online time 	IntelliAssign Active Time 	Total messages sent 	Average messages per chat 
! Hassan Bin Saeed 	7 	42 	49 	00:02:37 	00:01:02 	01:48:00 	01:14:00 	177 	4.2 
Asma Alotaibi 									
Khaled Sufian 	3 	62 	65 	00:02:31 	00:03:17 	04:15:00 	02:46:00 	337 	5.4 
Sultan Motawa 	4 	189 	193 	00:01:24 	00:00:49 	06:13:00 	02:52:00 	795 	4.2 
Nourah Alfhaid 									
Wejdan Alotaibi 		112 	112 	00:11:53 	00:01:12 	05:29:00 	05:45:00 	391 	3.5 
Grand Total 	14 	405 	419 	00:03:04 	00:01:03 	02:57:30 	02:06:10 	1700 	4.34 

From: "Gaurav Yadav" <[email-masked]> 
To: "deeksha" <[email-masked]>, "saurabh" <[email-masked]> 
Cc: "Ashish Dabral" <[email-masked]> 
Sent: Thursday, September 15, 2022 4:24:39 PM 
Subject: Productivity Report - HomeBox India and KSA for 14th Sep 

Hi, 
GIven below is productivity update for HomeBox India and KSA for 14th Sep 

14-Sep-22 	HomeBox India 				

Names 
	
Tickets 
	
Chats 
	
Productivity 
	Average First Response Time (Chats) 	Average Response time (Chats) 
Syed Ataullah 	1 	13 	14 		
malek al hosan 	13 	2 	15 	00:14:05 	00:01:05 
Amir Aziz 					
Jok Kuol 	38 	48 	86 	00:01:46 	00:01:36 
Waseem Ahemad . Khan 	7 	72 	79 	00:03:45 	00:03:40 
Hasan Nour 					
Mohiuddin LSM 	16 	66 	82 	00:04:39 	00:06:11 
Alhamzi Mohammed 	31 	44 	75 	00:07:47 	00:02:32 
Aws Adra 	42 	29 	71 	00:00:51 	00:00:39 
Mosab Mohammed Abdalla Nasreldin 					
Taher Mohammed 		155 	155 	00:04:18 	00:06:39 
Ali Al hazzaa 	49 	68 	117 	00:02:48 	00:05:01 
Ali ibraheem 	3 	47 	50 	00:14:35 	00:00:31 
Abdallah Ahemad 	4 	126 	130 	00:10:20 	00:04:11 
Grand Total 	204 	670 	874 	00:04:38 	00:02:17 

14-Sep-22 	HomeBox KSA 			

Names 
	
Tickets 
	
Chats 
	
Productivity 
	
Average First Response Time (Chats) 
	Average Response time (Chats) 
! Hassan Bin Saeed 	9 		9 		
Asma Alotaibi 					
Khaled Sufian 		10 	10 	00:03:50 	00:05:47 
Sultan Motawa 	4 	181 	185 	00:01:25 	00:00:51 
Nourah Alfhaid 					
Wejdan Alotaibi 	1 	113 	114 	00:10:35 	00:01:17 
Grand Total 	14 	304 	318 	00:02:38 	00:01:19 

From: "Gaurav Yadav" <[email-masked]> 
To: "deeksha" <[email-masked]>, "saurabh" <[email-masked]> 
Cc: "Ashish Dabral" <[email-masked]> 
Sent: Wednesday, September 14, 2022 2:43:32 PM 
Subject: Productivity Report - HomeBox India and KSA for 13th Sep 

Hi, 
GIven below is productivity update for HomeBox India and KSA for 13th Sep 

13-Sep-22 	HomeBox India 							

Names 

Tickets 

Chats 
	
WA Chats 

Total Productivity 
	Average First Response Time (Chats) 	Average First Response Time (WA Chats) 	Average Response time (Chats) 	Chat Online time 
Syed Ataullah 		2 		2 	00:01:35 		00:01:13 	02:37:00 
malek al hosan 	30 	11 		41 	00:12:18 		00:03:45 	03:23:00 
Amir Aziz 								
Jok Kuol 	85 	28 		113 	00:01:40 		00:01:24 	03:55:00 
Waseem Ahemad . Khan 	5 	95 		100 	00:04:32 		00:04:05 	07:01:00 
Hasan Nour 								00:02:00 
Mohiuddin LSM 	62 	20 		82 	00:02:04 		00:06:12 	02:15:00 
Alhamzi Mohammed 	37 	49 		86 	00:08:17 		00:05:06 	03:55:00 
Aws Adra 	67 	12 	12 	91 	00:03:58 	00:06:45 	00:00:39 	02:06:00 
Mosab Mohammed Abdalla Nasreldin 								
Taher Mohammed 	4 	112 		116 	00:03:46 		00:04:58 	08:18:00 
Ali Al hazzaa 								
Ali ibraheem 	25 	10 		35 	00:02:02 		00:01:18 	00:51:00 
Abdallah Ahemad 	7 			7 				00:29:00 
Grand Total 	322 	339 	12 	673 	00:02:52 	00:00:29 	00:02:03 	02:29:26 

13-Sep-22 	HomeBox KSA 				
Names 	Tickets 	Chats 	Total 	Average First Response Time (Chats) 	Average Response time (Chats) 	Chat Online time 
! Hassan Bin Saeed 	14 	74 	88 	00:05:07 	00:02:07 	03:00:00 
Asma Alotaibi 						
Khaled Sufian 	1 	20 	21 	00:02:55 	00:02:57 	03:09:00 
Sultan Motawa 						00:23:00 
Nourah Alfhaid 	6 	47 	53 	00:08:13 	00:06:37 	03:29:00 
Wejdan Alotaibi 	8 	79 	87 	00:07:03 	00:05:49 	05:39:00 
Grand Total 	29 	220 	249 	00:04:40 	00:03:30 	02:36:40 

From: "Gaurav Yadav" <[email-masked]> 
To: "deeksha" <[email-masked]>, "saurabh" <[email-masked]> 
Cc: "Ashish Dabral" <[email-masked]> 
Sent: Tuesday, September 13, 2022 3:50:23 PM 
Subject: Productivity Report - HomeBox India and KSA for 12th Sep 

Hi, 
GIven below is productivity update for HomeBox India and KSA for 12th Sep 

12-Sep-22 	HomeBox India 			
Names 	Tickets 	Chats 	Total 	Average First Response Time (Chats) 
Syed Ataullah 		1 	1 	
malek al hosan 	17 		17 	
Amir Aziz 				
Jok Kuol 	54 	42 	96 	00:01:00 
Waseem Ahemad . Khan 	10 	86 	96 	00:02:45 
Hasan Nour 				
Mohiuddin LSM 	38 	33 	71 	00:02:36 
Alhamzi Mohammed 	24 	73 	97 	00:06:52 
Aws Adra 	58 	55 	113 	00:01:04 
Mosab Mohammed Abdalla Nasreldin 				
Taher Mohammed 	3 	154 	157 	00:02:19 
Ali Al hazzaa 	83 	50 	133 	00:02:14 
Ali ibraheem 		13 	13 	00:00:03 
Abdallah Ahemad 	23 	24 	47 	00:01:02 
Grand Total 	310 	531 	841 	00:01:25 

12-Sep-22 	HomeBox KSA 		
Names 	Tickets 	Chats 	Total 	Average First Response Time (Chats) 
! Hassan Bin Saeed 	28 	27 	55 	00:03:07 
Asma Alotaibi 				
Khaled Sufian 				
Sultan Motawa 		124 	124 	00:03:00 
Nourah Alfhaid 		102 	102 	00:05:41 
Wejdan Alotaibi 		125 	125 	00:08:10 
Grand Total 	28 	378 	406 	00:03:20 

From: "Gaurav Yadav" <[email-masked]> 
To: "deeksha" <[email-masked]>, "saurabh" <[email-masked]> 
Cc: "Ashish Dabral" <[email-masked]> 
Sent: Monday, September 12, 2022 4:26:52 PM 
Subject: Productivity Report - HomeBox India and KSA for 10th & 11th Sep 

Hi, 
GIven below is productivity update for HomeBox India and KSA for 10th and 11th Sep 

11-Sep-22 	HomeBox India 			
Names 	Tickets 	Chats 	Total 	Average First Response Time (Chats) 
Syed Ataullah 				
malek al hosan 	52 	5 	57 	00:20:26 
Amir Aziz 				
Jok Kuol 				
Waseem Ahemad . Khan 	10 	110 	120 	00:02:40 
Hasan Nour 	6 	25 	31 	00:02:12 
Mohiuddin LSM 				
Alhamzi Mohammed 	52 	48 	100 	00:05:48 
Aws Adra 	61 	36 	97 	00:00:46 
Mosab Mohammed Abdalla Nasreldin 				
Taher Mohammed 	2 	121 	123 	00:03:04 
Ali Al hazzaa 	81 	25 	106 	00:01:20 
Ali ibraheem 	1 	77 	78 	00:00:08 
Abdallah Ahemad 	28 	46 	74 	00:04:02 
Grand Total 	293 	493 	786 	00:02:53 

11-Sep-22 	HomeBox KSA 		
Names 	Tickets 	Chats 	Total 	Average First Response Time (Chats) 
! Hassan Bin Saeed 	15 	73 	88 	00:03:59 
Asma Alotaibi 				
Khaled Sufian 				
Sultan Motawa 	6 	56 	62 
	00:00:52 
Nourah Alfhaid 		106 	106 	00:06:56 
Wejdan Alotaibi 	5 	137 	142 	00:04:12 
Grand Total 	26 	372 	398 	00:02:40 

10-Sep-22 	HomeBox India 			
Names 	Tickets 	Chats 	Total 	Average First Response Time (Chats) 
Syed Ataullah 	19 	1 	20 	
malek al hosan 				
Amir Aziz 				
Jok Kuol 	53 	22 	75 	00:02:02 
Waseem Ahemad . Khan 	4 	106 	110 	00:02:07 
Hasan Nour 	26 	5 	31 	00:33:52 
Mohiuddin LSM 	35 	65 	100 	00:02:13 
Alhamzi Mohammed 				
Aws Adra 	38 	41 	79 	00:00:52 
Mosab Mohammed Abdalla Nasreldin 				
Taher Mohammed 	5 	101 	106 	00:02:20 
Ali Al hazzaa 	55 	45 	100 	00:01:15 
Ali ibraheem 		126 	126 	00:01:57 
Abdallah Ahemad 	7 	88 	95 	00:03:02 
Grand Total 	242 	600 	842 	00:03:33 

10-Sep-22 	HomeBox KSA 		
Names 	Tickets 	Chats 	Total 	Average First Response Time (Chats) 
! Hassan Bin Saeed 				
Asma Alotaibi 				
Khaled Sufian 		118 	118 	00:06:36 
Sultan Motawa 	3 	80 	83 	00:02:14 
Nourah Alfhaid 		82 	82 	00:07:15 
Wejdan Alotaibi 				
Grand Total 	3 	280 	283 	00:02:41 

From: "Gaurav Yadav" <[email-masked]> 
To: "deeksha" <[email-masked]>, "saurabh" <[email-masked]> 
Cc: "Ashish Dabral" <[email-masked]> 
Sent: Saturday, September 10, 2022 11:51:28 AM 
Subject: Yesterday's Productivity Report - HomeBox India and KSA 

Hi, 
GIven below is yesterday's productivity update for HomeBox India and KSA 

09-Sep-22 	HomeBox India 			
Names 	Tickets 	Chats 	Total 	Average First Response Time (Chats) 
Syed Ataullah 	19 		19 	
malek al hosan 				
Amir Aziz 				
Jok Kuol 	42 	39 	81 	00:01:29 
Waseem Ahemad . Khan 				
Hasan Nour 	27 		27 	
Mohiuddin LSM 	33 	44 	77 	00:02:29 
Alhamzi Mohammed 	22 	47 	69 	00:04:00 
Aws Adra 	58 	32 	90 	00:00:52 
Mosab Mohammed Abdalla Nasreldin 				
Taher Mohammed 				
Ali Al hazzaa 	28 	87 	115 	00:28:13 
Ali ibraheem 	21 	27 	48 	00:00:17 
Abdallah Ahemad 		22 	22 	00:00:43 
Grand Total 	250 	298 	548 	00:02:43 

09-Sep-22 	HomeBox KSA 		
Names 	Tickets 	Chats 	Total 	Average First Response Time (Chats) 
! Hassan Bin Saeed 				
Asma Alotaibi 	22 	64 	86 	00:01:19 
Khaled Sufian 	11 	57 	68 	00:02:20 
Sultan Motawa 				
Nourah Alfhaid 		70 	70 	00:02:26 
Wejdan Alotaibi 		7 	7 	00:27:24 
Grand Total 	33 	198 	231 	00:05:35 

From: "Gaurav Yadav" <[email-masked]> 
To: "deeksha" <[email-masked]>, "saurabh" <[email-masked]> 
Cc: "Ashish Dabral" <[email-masked]> 
Sent: Friday, September 9, 2022 4:46:12 PM 
Subject: Yesterday's Productivity Report - HomeBox India and KSA 

Hi, 
GIven below is yesterday's productivity update for HomeBox India and KSA 

09-Sep-22 	HomeBox India 			
Names 	Tickets 	Chats 	Total 	Average First Response Time (Chats) 
Syed Ataullah 	2 		2 	
malek al hosan 	25 		25 	
Amir Aziz 				
Jok Kuol 	45 	50 	95 	00:01:30 
Waseem Ahemad . Khan 	11 	103 	114 	00:04:50 
Hasan Nour 	11 		11 	
Mohiuddin LSM 	31 		31 	
Alhamzi Mohammed 	32 	111 	143 	00:07:57 
Aws Adra 	43 	50 	93 	00:00:59 
Mosab Mohammed Abdalla Nasreldin 				
Taher Mohammed 	4 	194 	198 	00:02:44 
Ali Al hazzaa 	80 	7 	87 	00:00:49 
Ali ibraheem 		13 	13 	00:00:04 
Abdallah Ahemad 		88 	88 	00:09:47 
Grand Total 	284 	616 	900 	00:02:03 

09-Sep-22 	HomeBox KSA 		
Names 	Tickets 	Chats 	Total 	Average First Response Time (Chats) 
! Hassan Bin Saeed 	38 	67 	105 	00:03:10 
Asma Alotaibi 	11 	51 	62 	00:02:58 
Khaled Sufian 	3 	60 	63 	00:04:48 
Sultan Motawa 				
Nourah Alfhaid 				
Wejdan Alotaibi 		86 	86 	00:06:18 
Grand Total 	52 	264 	316 	00:02:52