Subject: HFL call report for 10th Oct
From: Gaurav Yadav <[email-masked]>
To: Anish Nair <[email-masked]>, [email-masked], [email-masked], [email-masked]
Date: Wed, 12 Oct 2022 07:16:45 -0700 (MST)

Hi All 
Given below is the HFL call report for 10th Oct. There were no missed calls. 

	HFL Call Report for 10th Oct 			
	Total incoming calls - 7 	Picked up calls % - 100% 	
				
	Name 	Picked up calls 	Duration 	
	Jason 	4 	00:23:08 	
	Harsh 	3 	00:03:51 	
	Grand Total 	7 	00:27:19 	

From: "Gaurav Yadav" <[email-masked]> 
To: "Anish Nair" <[email-masked]> 
Sent: Thursday, September 29, 2022 4:31:37 PM 
Subject: Fwd: HFL call report for 27th Sep 

From: "Gaurav Yadav" <[email-masked]> 
To: "deeksha" <[email-masked]> 
Cc: "harsh sharma" <[email-masked]>, "Jet Jason, Paraiso. Gromea" <[email-masked]>, "Anish Nair" <[email-masked]> 
Sent: Wednesday, September 28, 2022 8:24:43 PM 
Subject: HFL call report for 27th Sep 

Hi All 
Given below is the HFL call report for 27th Sep. 1 call was missed. 

Total incoming calls - 12 	Picked up call % - 92% 		

Agents 	Picked up calls 	Total Duration 	
Harsh 	6 	00:15:26 	
Jason 	4 	00:20:20 	
Anish 	1 	00:18:19 	
Grand Total 	11 	00:54:05 	

Missed 			
Caller no. 	Remark 		
17065667938 	Call back done. Jason and Harsh were available 		
			
Total outgoing calls - 7 			
Agents 	Outgoing calls picked up 	Total Duration 	
Anish 	2 	00:02:19 	
Jason 	2 	00:01:34 	
Harsh 	2 	00:02:28 	
Grand Total 	6 	00:06:21 	
			
Outgoing calls that went unanswered - 1 	

From: "Gaurav Yadav" <[email-masked]> 
To: "deeksha" <[email-masked]> 
Cc: "harsh sharma" <[email-masked]>, "Jet Jason, Paraiso. Gromea" <[email-masked]>, "Anish Nair" <[email-masked]> 
Sent: Friday, September 23, 2022 7:55:59 PM 
Subject: HFL call report for 22nd Sep 

Hi All 
Given below is the HFL call report for 22nd Sep. 1 call went to Voicemail and 1 was missed. 

Total incoming calls - 12 	Calls picked up % - 83.3% 
		
Agent 	Calls 	Total Duration 
Harry 	5 	00:14:04 
Jason 	5 	00:22:21 
Total 	10 	00:36:25 
		
Missed 		
Caller No. 	Remarks 	
14123109129 	No CB done, Jason was on outbound call, Harry was available 	
		
VM 		
Caller No. 	Duration 	Remarks 
17276873232 	00:00:49 	Jason was on call, No CB done. 
		
Total outgoing calls - 7 		
Agent 	Calls 	Total Duration 
Harry 	3 	00:01:33 
Jason 	2 	00:01:33 
Anish 	1 	00:01:08 
Grand Total 	6 	00:04:14 
		
Outgoing calls unanswered - 1 

From: "deeksha" <[email-masked]> 
To: "Gaurav Yadav" <[email-masked]>, "harsh sharma" <[email-masked]>, "Jet Jason Paraiso. Gromea" <[email-masked]>, "Anish Nair" <[email-masked]> 
Sent: Thursday, September 22, 2022 6:07:16 PM 
Subject: Re: HFL call report for 21st Sep 

please copy all agents on this report. Thanks 

guys, why were these calls missed and no call backs done? 

From: Gaurav Yadav <[email-masked]> 
Sent: Thursday, September 22, 2022 5:18 PM 
To: Deeksha Dadu <[email-masked]> 
Subject: HFL call report for 21st Sep 
Hi ma'am 
Given below is the HFL call report for 21st Sep. 1 call went to Voicemail and 7 were missed. 

		Total incoming calls = 26 		Picked up calls % = 70% 
					
		Agents 	Calls picked up 	Total Duration 	
		Jason 	11 	00:33:53 	
		Harsh 	4 	00:12:28 	
		Anish 	3 	00:15:27 	
		Grand Total 	18 	01:04:34 	
					
		Missed calls 			
		caller number 	Total Duration 	Remarks 	
		17087892120 	00:01:00 	Jason was on call, Harsh was available 	
		17609086077 	00:00:08 	Call duration was short. CB not done,Jason and Harsh were available 	
		18162787341 	00:00:04 	Call duration was short. CB not done,Anish was available 	
		12293932819 	00:00:24 	Jason was on call 	
		966552506766 	00:00:12 	Call duration was short. CB done 	
		15599092267 	00:00:30 	Jason was available 	
		966553262401 	00:00:03 	Call duration was short. CB done 	
					
		VM 			
		caller number 	Total Duration 	Remarks 	
		12164241996 	00:00:25 	Jason was available 	
					
		Total Outgoing calls = 11 			
		Agent 	Outgoing calls answered 	Total duration 	
		Jason 	6 	00:28:30 	
		Harsh 	1 	00:00:54 	
		Grand Total 	7 	00:29:24 	
					
		Outgoing calls unanswered = 4 		

From: "Gaurav Yadav" <[email-masked]> 
To: "deeksha" <[email-masked]> 
Sent: Monday, September 19, 2022 4:45:43 PM 
Subject: HFL call report for 17th & 18th Sep 

Hi ma'am 
Given below is the HFL call report for 17th & 18th Sep. 1 call went to Voicemail and 1 was missed. 

				
	Total incoming calls = 25 		Picked up call % - 92% 	
				
	Agent 	Calls picked up 	Total Duration 	
	Harsh 	15 	00:39:20 	
	Anish 	4 	00:13:59 	
	Jason 	4 	00:41:06 	
	Grand Total 	23 	01:35:50 	

	Voicemail 			
	17345224820 	00:00:56 	Harsh was available 	
				
	Missed 			
	13854448190 	00:00:29 	Harsh was available 	
				
	Total Outbound calls = 13 		
	Agent 	Calls answered 	Total Duration 	
	Harsh 	4 	00:02:38 	
	Anish 	1 	00:08:12 	
	Grand Total 	5 	00:10:50 	

	Outbound calls not answered - 8 		

From: "Gaurav Yadav" <[email-masked]> 
To: "deeksha" <[email-masked]> 
Cc: "Ashish Dabral" <[email-masked]> 
Sent: Friday, September 16, 2022 6:18:51 PM 
Subject: HFL call report for yesterday 

Hi ma'am 
Given below is the HFL call report for yesterday. 1 call went to Voicemail and 1 was missed. 

						
		Total Incoming call = 14 		Calls picked up = 85.71 	
						
		Agent 	Calls Picked up 	Total Duration 		
		Jason 	10 	01:09:33 		
		Harsh 	2 	00:03:12 		
		Total 	12 	01:12:45 		

		Missed calls 				
		caller number 	Remarks 			
		12817251684 	Jason was available 			
						
		Voicemails 				
		caller number 	Duration 	Remarks 		
		14169393107 	00:00:49 	Harsh was on call , Jason was available 		
						
		Total Outgoing calls = 7 				
						
		Agent 	Calls Picked up 	Total Duration 		
		Harsh 	3 	00:06:47 		
		Jason 	1 	00:05:28 		
		Anish 	1 	00:01:06 		
		Total 	5 	00:13:21 		
						
		Outgoing calls unanswered = 2 			

From: "Gaurav Yadav" <[email-masked]> 
To: "deeksha" <[email-masked]> 
Cc: "Ashish Dabral" <[email-masked]> 
Sent: Thursday, September 15, 2022 4:57:07 PM 
Subject: HFL call report for yesterday 

Hi ma'am 
Given below is the HFL call report for yesterday. 2 calls went to Voicemail. 

			
	Total Incoming calls = 17 		Picked up call % = 88.24% 
			
	Agent 	Calls Picked Up 	Total Duration 
	Harsh 	8 	00:33:49 
	Jason 	6 	00:23:47 
	Anish 	1 	00:03:05 
	Total 	15 	01:00:41 
			
	Voicemails 		
	caller number 	Duration 	Remarks 
	19729160821 	00:00:55 	Harsh was on call, Anish was available 
	18065768759 	00:00:42 	Jason was available 
			
	Total Outgoing calls = 9 		
	Agent 	Outbound calls answered 	Total Duration 
	Anish 	3 	00:26:57 
	Harsh 	1 	00:00:32 
	Jason 	2 	00:02:11 
	Total 	6 	00:29:40 
			
	Outbound calls unanswered = 3 	

From: "Gaurav Yadav" <[email-masked]> 
To: "deeksha" <[email-masked]> 
Cc: "Ashish Dabral" <[email-masked]> 
Sent: Wednesday, September 14, 2022 5:42:45 PM 
Subject: HFL call report for yesterday 

Hi ma'am 
Given below is the HFL call report for yesterday. All calls were picked up. 

				
	Total Incoming Calls = 17 	Picked up calls % = 100% 
				
	Agents 	Total Calls Picked 	Total Duration 	
	Jason 	9 	00:35:24 	
	Harsh 	6 	00:08:41 	
	Anish 	2 	00:30:42 	
	Total 	17 	01:14:47 	

	Total Outgoing Calls = 4 		
				
	Agents 	Total Outbound Calls 	Total duration 	
	Anish 	2 	00:21:21 	
	Jason 	2 	00:04:30 	
	Total 	4 	00:25:51 	
				
	Outbound calls unanswered = 5