Subject: Release call report
From: Gaurav Yadav <[email-masked]>
To: Rona Galangi <[email-masked]>
Cc: deeksha <[email-masked]>
Date: Tue, 4 Oct 2022 07:16:58 -0700 (MST)

Hi Rona, 

Given below is the call report from 30th Sep 2022 14:30 to 1st Oct 2022 14:30. 44 calls were picked up and 9 went to voicemail. 

Release call report from 30th Sep 14:30 to 1st Oct 14:30 	

Total Incoming calls - 53 
		Picked up calls % - 83% 
			
Agents 	Picked up calls 	Total Duration 	
Erah 	16 	02:14:32 	
Hannah 	17 	01:04:10 	
Jayson 	11 	00:57:07 	
Total 	44 	04:15:49 	
			
VM's 			
Date & Time (EST) 	Caller No. 	Duration 	Remarks 
30-09-2022 16:05 	13392210368 	0:00:39 	Hannah and Jayson were on call, Erah was doing confirmation calls/VM. 
30-09-2022 17:09 	15088645417 	0:00:07 	Jayson was on break, Erah and Hannah's shift got over. 
30-09-2022 17:23 	13392210368 	0:00:08 	Jayson was on call, Erah and Hannah's shift got over. 
01-10-2022 09:35 	15083209749 	0:00:35 	Erah was on call, Hannah was checking emails. 
01-10-2022 10:17 	15083209749 	0:00:08 	Erah was on call, Hannah was on break and Jayson was on WO. 
01-10-2022 12:18 	17742625822 	0:00:13 	Erah was on call, Hannah was on break and Jayson was on WO. 
01-10-2022 12:54 	15089885732 	0:00:43 	Erah was on break, Hannah was calling one guest for re consent form. 
01-10-2022 12:55 	15088739970 	0:00:10 	Erah was on break, Hannah was calling one guest for re consent form. 
01-10-2022 14:24 	15085056139 	0:00:33 	Hannah was on call and Erah was on break. 

Thanks, 
Gaurav 

From: "Gaurav Yadav" <[email-masked]> 
To: "Rona Galangi" <[email-masked]> 
Cc: "deeksha" <[email-masked]> 
Sent: Wednesday, September 28, 2022 8:21:44 PM 
Subject: Release call report 26-Sep to 27-Sep. 

Hi Rona, 

Given below is the call report from 26-09-2022 14:30 to 27-09-2022 14:30. 5 calls went to voicemail. 

Total incoming calls - 33 
		Picked up calls % - 85% 

Agent 	Picked up calls 	Total Duration 		
Jayson 	17 	01:27:38 		
Erah 	6 	00:40:07 		
Hannah 	5 	00:35:20 		
Grand Total 	28 	02:43:05 		

Voicemails 				
Date 	Caller no. 	Duration 	Remarks 	
26-09-2022 16:50 	17743293401 	00:00:22 	Erah and Hannah were on call, and Jayson was on break 	
26-09-2022 18:21 	15083976208 	00:00:12 	Jayson was available 	
26-09-2022 18:24 	15083976208 	00:00:35 	Jayson was available 	
27-09-2022 11:25 	16124089713 	00:00:25 	Jayson was on call, Erah and Hannah were on WO. 	
27-09-2022 13:32 	15089441004 	00:00:36 	Jayson was on call, Erah and Hannah were on WO. 	

				

Thanks, 
Gaurav