Subject: WebTeam KSA Productivty and deduction
From: Gaurav Yadav <[email-masked]>
To: deeksha <[email-masked]>, saurabh <[email-masked]>
Date: Sat, 1 Oct 2022 00:40:37 -0700 (MST)

Hi, 
Given below is the productivity and deduction for WebTeam KSA, i have calculated productivity including KSA Chat All tickets. 

Agents 	Tickets 	Tickets Chat All 	Chats 	WA Chats 	Productivity 	Working Hours 	Working Days 	Unescalated Chats 	Productivity After deducting unescalated chats 	Expected Productivity 	Differerence 	Deduction hours 	Deductions(Days) 	Remarks 
Abdulrahman Alqumea 	339 	53 	518 	560 	1417 	168 	21 	46 	1394 	1680 	286 	28.60 	3.58 	
Amira Alanaz 	560 	100 	734 	704 	1998 	176 	22 	3 	1996.5 	1760 	-236.5 			
Asma Salem 	717 	50 	257 	845 	1819 	168 	21 	4 	1817 	1680 	-137 			
Bshayer Almalki 	1314 	333 	0 	0 	1314 	136 	17 		1314 	1360 	46 	4.60 	0.58 	
Hessah Alsufayyan 	371 	50 	318 	513 	1202 	149.5 	18.7 	11 	1196.5 	1495 	298.5 	29.85 	3.73 	
Hilah Alolayan 	517 	59 	555 	487 	1559 	128 	16 	10 	1554 	1280 	-274 			
Khalid Alamri 	81 	9 	2 	1 	84 	80 	10 		84 	700 	616 	70.40 	8.80 	
Modhi Alanzi 	78 	11 	309 	10 	397 	64 	8 	13 	390.5 	560 	169.5 	19.37 	2.42 	
Naif Teni 	1 	1 	0 	18 	19 	168 	21 		19 	0 	-19 			Sup 
Reenad Alosaimi 	476 	105 	476 	822 	1774 	160 	20 	3 	1772.5 	1600 	-172.5 			
Saud Almutlaq 	479 	22 	292 	311 	1082 	136 	17 	8 	1078 	1360 	282 	28.20 	3.53 	Worked from Hilah's WA Chat account till 16th Sep 
Shahad Albelihed 	268 	53 	107 	219 	594 	80 	10 	12 	588 	800 	212 	21.20 	2.65 	
Shehanah Khalid 	133 	57 	442 	315 	890 	96 	12 	12 	884 	960 	76 	7.60 	0.95 	
Shoaa Nfeesah 	1242 	37 	0 	180 	1422 	149 	18.6 	13 	1415.5 	1490 	74.5 	7.45 	0.93 	
Samer Alorainii 	743 	17 	0 	0 	743 	176 	22 		743 	0 	-743 			Training 
Shroog Alshabib 	814 	29 	0 	0 	814 	176 	22 		814 	0 	-814 			Training 
Rana Almotiri 	896 	67 	0 	0 	896 	168 	21 		896 	0 	-896 			Training