Subject: KSA Webteam Productivity
From: Gaurav Yadav <[email-masked]>
To: deeksha <[email-masked]>
Date: Tue, 27 Sep 2022 03:09:02 -0700 (MST)

Hi Ma'am, 

Given below is the productivity for KSA Webteam. 

Agents 	Tickets 	KSA Chat All Tickets 	Chats 	WA Chats 	Productivity 	Working Hours 	Unescalated Chats 	Productivity After deducting unescalated chats 	Expected Productivity 	Differerence 	Deductions(Days) 
Abdulrahman Alqumea 	276 	51 	518 	339 	1082 	128 	38 	1063 	1280 	217 	2.7 
Amira Alanaz 	436 	95 	734 	642 	1717 	160 	2 	1716 	1600 	-116 	
Asma Salem 	667 	31 	257 	452 	1345 	128 	4 	1343 	1280 	-63 	
Hessah Alsufayyan 	296 	37 	318 	321 	930 	117.5 	7 	926.5 	1175 	248.5 	3.1 
Hilah Alolayan 	517 	59 	555 	590 	1603 	128 	10 	1598 	1280 	-318 	
Khalid Alamri 	63 		2 	1 	66 	72 		66 	630 	564 	8.1 
Modhi Alanzi 	78 		309 	10 	386 	64 	13 	379.5 	560 	180.5 	2.6 
Naif Teni 	1 	1 	0 	18 	18 	152 		18 	0 	-18 	
Reenad Alosaimi 	396 	60 	476 	628 	1440 	136 	3 	1438.5 	1360 	-78.5 	
Saud Almutlaq 	469 	21 	292 	195 	935 	136 	8 	931 	1360 	429 	5.4 
Shahad Albelihed 	230 	32 	107 	86 	391 	72 	11 	385.5 	720 	334.5 	4.2 
Shehanah Khalid 	109 	57 	442 	315 	815 	96 	12 	809 	960 	151 	1.9 
Shoaa Nfeesah 	1098 	20 	0 	23 	1101 	124 		1101 	1240 	139 	1.7 
Bshayer Almalki 	1168 	277 	0 	0 	891 	124 		891 	1240 	349 	4.4