Subject: Need to add mandatory tab on Fresh Desk.
From: Anslem Misquitta <[email-masked]>
To: Deeksha <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>
Cc: Murtaza Kutiyanawala <[email-masked]>, Ahmed Zoher <[email-masked]>, "[email-masked]" <[email-masked]>, Malek <[email-masked]>, "[email-masked]" <[email-masked]>, Izzeldeen Shabaneh <[email-masked]>, Nada Hattar <[email-masked]>
Date: Tue, 27 Sep 2022 09:19:14 +0000

Hi Deeksha/Saurabh,

I hope this email finds you in good health.

I will need your help to streamline the process on Freshdesk and to get accurate reporting details.

I need few tabs to be added on Fresh Desk which needs to be filled mandatory and without that the ticket should not be created unless those fields are filed with required information by the agents.

  1.  Email Address must be filled mandatory on all FD ticket (Auto Fill can be a good option)

[Need to Add Email Address Tab along with Phone # tab for every ticket*]

  1.  Invoice Number field must be mandatory (For store Order CRM # can be filled instead of invoice #)

[Order ID must be Mandatory *]

  1.  Subject line option must be added while sending any email to customers via FD, when the ticket is created and whatever subject line is typed/put by the agent the same subject line goes to customers by default whenever any emails are sent. (We need to add a separate tab for Subject line when sending emails to customers)

[Subject line must be added as mandatory   When sending emails to customers *]

Feel free to contact me if any help/clarification required.

[A close up of a sign  Description automatically generated]
Anslem Misquitta
Retail Operations - Customer Care
T   :  800 HOMEBOX (4663269)
F   :  +971 4 5172380
E   :  [email-masked]<mailto:[email-masked]>
Landmark Tower, Dubai Marina
P.O.Box 282028, UAE.
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CAnslem.Misquitta%40landmarkgroup.com%7C364e7928af3c4900876b08d98cb54bee%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637695532547747731%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=B4sHFXtb8ozmDL%2B5bInWdirvh1%2BRUB3dP8LgeguSuMU%3D&reserved=0>

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