Subject: Re: Daily performance summary for LiveSalesman team for Sep 23rd, 2022
From: Syed Ataullah <[email-masked]>
To: murtaza kutiyanawala <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>, HomeBox Customercare UAE <[email-masked]>, Gaurav Yadav <[email-masked]>
Date: Sat, 24 Sep 2022 04:52:04 -0700 (MST)

Hi Murtaza. 

Sorry for the delay, as we discussed on call, I'll keep you posted regarding this on Tuesday. 

Regards 
Syed 

From: "murtaza kutiyanawala" <[email-masked]> 
To: "Syed Ataullah" <[email-masked]> 
Cc: "Deeksha Dadu" <[email-masked]>, "HomeBox Customercare UAE" <[email-masked]>, "Gaurav Yadav" <[email-masked]> 
Sent: Saturday, September 24, 2022 3:56:06 PM 
Subject: FW: Daily performance summary for LiveSalesman team for Sep 23rd, 2022 

HI Syed, 

Please check and update as the below report is incorrect, there are many tickets which are closed still reflecting in the ageing report and there are some tickets which do not belong to UAE. 

Sharing 2 tickets numbers for reference :- 

4609026 – Closed 

4778594 - Qatar - 

	

Murtaza Kutiyanawala 

Team Lead – Customer Care 

T : +971 4 517 2300 

D : +971 4 813 2414 

F : +971 4 517 2380 

E : [ mailto:[email-masked] | [email-masked] ] 

Landmark Tower, Dubai Marina, P.O.Box 282028, UAE. 

[ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7Cmurtaza.kutiyanawala%40landmarkgroup.com%7C451b5b1b38d0415a044608d96ac43dbf%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637658213337732239%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Cdij8dK2Vfav4R8QlQkxzKCysFQU3v13MudEsv%2BNmCE%3D&reserved=0 | www.homeboxstores.com ] 

From: HB report <[email-masked]> 
Sent: Saturday, September 24, 2022 7:31 AM 
To: [email-masked]; [email-masked]; Ankit Arora <[email-masked]>; Sameer Sadiq <[email-masked]>; Faizal Maradeya <[email-masked]>; Shahzeen Rizvi <[email-masked]>; Manmohan Chittlangia <[email-masked]>; Tejendra Singh <[email-masked]>; Nalineedhar Kasibhatla <[email-masked]>; [email-masked]; Murtaza Kutiyanawala <[email-masked]>; [email-masked]; [email-masked]; Ashick Ali <[email-masked]>; Ahmed Zoher <[email-masked]> 
Subject: Daily performance summary for LiveSalesman team for Sep 23rd, 2022 

CAUTION: External email sender. Use care when clicking on links or opening attachments! 

Please find listed below the performance data for the LiveSalesman team for Sep 23rd, 2022. 

    * Total tickets created : 

Total tickets created 	

Groups 					

Agent Name 	

Facebook HB UAE 	

Whatsapp open 	

Whatsapp resolved 	

HomeBox Instagram 	

Emails UAE 	

Grand Total 

Alhamzi Mohammed 	

14 	

1 	

2 	

0 	

7 	

24 

Abdallah Ahmed 	

0 	

0 	

0 	

0 	

0 	

0 

Jok Kuol 	

2 	

4 	

18 	

0 	

6 	

30 

Syed Ataullah 	

5 	

0 	

0 	

0 	

0 	

5 

Mohiuddin Lsm 	

0 	

9 	

43 	

0 	

0 	

52 

Zafrul .islam 	

0 	

0 	

0 	

0 	

0 	

0 

Ali hazzaa 	

0 	

0 	

0 	

0 	

0 	

0 

Hamdi Saleh 	

0 	

0 	

0 	

0 	

0 	

0 

Khaled Sufian 	

0 	

0 	

0 	

0 	

0 	

0 

taher Mohammad 	

0 	

0 	

0 	

0 	

0 	

0 

Grand Total 	

21 	

14 	

63 	

0 	

13 	

111 

    * Whatsapp chat type: 

HB Chat Type 	

Reason Category 	

Sub Reason 	

Count of HB Chat Type 

Customer Services 	

(blank) 	

(blank) 	

17 

Delivery Related 	

Delayed Delivery (Furniture) 	

1 

Delivery Status 	

9 

Reschedule Delivery 	

2 

Product Complaint 	

(blank) 	

2 

Complaint within Warranty 	

1 

Refunds and Cancelations 	

Cancelation 	

1 

Delay collection 	

1 

Refunds after Return 	

2 

Return Request Initiation 	

3 

Customer Services Total 			

39 

Mattress Related 	

Post-Sales 	

Product Complaints 	

1 

Mattress Related Total 			

1 

PreSales 	

(blank) 	

(blank) 	

27 

Other Enquiry 	

Store Availability 	

6 

Product Related 	

(blank) 	

2 

PreSales Total 			

35 

Grand Total 			

75 

    * Total count of ageing for Facebook: 

Facebook 	

Ageing 						

Agent Name 	

0-2 Days 	

3-4 Days 	

5-6 Days 	

7-10 Days 	

11-15 Days 	

15+ Days 	

Grand Total 

Jok Kuol 	

1 	

0 	

0 	

0 	

0 	

2 	

3 

0 	

0 	

0 	

0 	

0 	

4 	

4 

Alhamzi Mohammed 	

10 	

1 	

1 	

0 	

0 	

2 	

14 

Aws Adra 	

0 	

0 	

1 	

0 	

1 	

2 	

4 

Hasan Nour 	

2 	

0 	

0 	

0 	

0 	

1 	

3 

Syed Ataullah 	

3 	

1 	

0 	

0 	

0 	

0 	

4 

Grand Total 	

16 	

2 	

2 	

0 	

1 	

11 	

32 

    * Total count of ageing for Whatsapp: 

Whatsapp 	

Ageing 	

	

	

	

Agent Name 	

0-2 Days 	

3-4 Days 	

5-6 Days 	

7-10 Days 	

11-15 Days 	

15+ Days 	

Grand Total 

Alhamzi Mohammed 	

4 	

7 	

2 	

7 	

8 	

14 	

42 

Mohiuddin Lsm 	

9 	

0 	

0 	

0 	

1 	

5 	

15 

Jok Kuol 	

3 	

1 	

2 	

0 	

2 	

6 	

14 

Aws Adra 	

0 	

0 	

0 	

0 	

0 	

6 	

6 

0 	

0 	

0 	

0 	

0 	

5 	

5 

Hasan Nour 	

0 	

0 	

1 	

0 	

0 	

2 	

3 

Waseem Ahemad . Khan 	

1 	

0 	

0 	

0 	

0 	

1 	

2 

Grand Total 	

17 	

8 	

5 	

7 	

11 	

39 	

87 

    * Total count of ageing for Emails UAE : 

Emails UAE 	

Ageing 	

	

	

	

Agent Name 	

0-2 Days 	

3-4 Days 	

5-6 Days 	

7-10 Days 	

11-15 Days 	

15+ Days 	

Grand Total 

0 	

0 	

0 	

0 	

0 	

4 	

4 

Anslem Misquitta 	

0 	

0 	

0 	

0 	

0 	

1 	

1 

Alhamzi Mohammed 	

6 	

0 	

3 	

2 	

0 	

2 	

13 

Waseem Ahemad . Khan 	

1 	

0 	

0 	

0 	

0 	

1 	

2 

Mohiuddin Lsm 	

1 	

0 	

0 	

0 	

0 	

1 	

2 

Murtaza Kutiyanawala 	

0 	

0 	

0 	

0 	

1 	

2 	

3 

Jok Kuol 	

4 	

0 	

0 	

0 	

2 	

0 	

6 

Grand Total 	

12 	

0 	

3 	

2 	

3 	

11 	

31 

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