Subject: FW: Daily performance summary for LiveSalesman team for Sep 23rd, 2022
From: Murtaza Kutiyanawala <[email-masked]>
To: Syed Ataullah <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>, HomeBox Customercare UAE <[email-masked]>, Gaurav Yadav <[email-masked]>
Date: Sat, 24 Sep 2022 10:26:06 +0000

HI Syed,

Please check and update as the below report is incorrect, there are many tickets which are closed still reflecting in the ageing report and there are some tickets which do not belong to UAE.

Sharing 2 tickets numbers for reference :-

4609026 - Closed
4778594 - Qatar -

Murtaza Kutiyanawala
Team Lead - Customer Care
T   :  +971 4 517 2300
D  :  +971 4 813 2414
F   :  +971 4 517 2380
E   : [email-masked]<mailto:[email-masked]>
Landmark Tower, Dubai Marina, P.O.Box 282028, UAE.
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7Cmurtaza.kutiyanawala%40landmarkgroup.com%7C451b5b1b38d0415a044608d96ac43dbf%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637658213337732239%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Cdij8dK2Vfav4R8QlQkxzKCysFQU3v13MudEsv%2BNmCE%3D&reserved=0>

From: HB report <[email-masked]>
Sent: Saturday, September 24, 2022 7:31 AM
To: [email-masked]; [email-masked]; Ankit Arora <[email-masked]>; Sameer Sadiq <[email-masked]>; Faizal Maradeya <[email-masked]>; Shahzeen Rizvi <[email-masked]>; Manmohan Chittlangia <[email-masked]>; Tejendra Singh <[email-masked]>; Nalineedhar Kasibhatla <[email-masked]>; [email-masked]; Murtaza Kutiyanawala <[email-masked]>; [email-masked]; [email-masked]; Ashick Ali <[email-masked]>; Ahmed Zoher <[email-masked]>
Subject: Daily performance summary for LiveSalesman team for Sep 23rd, 2022

CAUTION: External email sender. Use care when clicking on links or opening attachments!
[https://www.avmechat.in/epos/assets/images/logo.jpg]
Please find listed below the performance data for the LiveSalesman team for Sep 23rd, 2022.

  *   Total tickets created :
Total tickets created
Groups
Agent Name
Facebook HB UAE
Whatsapp open
Whatsapp resolved
HomeBox Instagram
Emails UAE
Grand Total
Alhamzi Mohammed
14
1
2
0
7
24
Abdallah Ahmed
0
0
0
0
0
0
Jok Kuol
2
4
18
0
6
30
Syed Ataullah
5
0
0
0
0
5
Mohiuddin Lsm
0
9
43
0
0
52
Zafrul .islam
0
0
0
0
0
0
Ali hazzaa
0
0
0
0
0
0
Hamdi Saleh
0
0
0
0
0
0
Khaled Sufian
0
0
0
0
0
0
taher Mohammad
0
0
0
0
0
0
Grand Total
21
14
63
0
13
111

  *   Whatsapp chat type:
HB Chat Type
Reason Category
Sub Reason
Count of HB Chat Type
Customer Services
(blank)
(blank)
17
Delivery Related
Delayed Delivery (Furniture)
1
Delivery Status
9
Reschedule Delivery
2
Product Complaint
(blank)
2
Complaint within Warranty
1
Refunds and Cancelations
Cancelation
1
Delay collection
1
Refunds after Return
2
Return Request Initiation
3
Customer Services Total
39
Mattress Related
Post-Sales
Product Complaints
1
Mattress Related Total
1
PreSales
(blank)
(blank)
27
Other Enquiry
Store Availability
6
Product Related
(blank)
2
PreSales Total
35
Grand Total
75

  *   Total count of ageing for Facebook:

Facebook
Ageing
Agent Name
0-2 Days
3-4 Days
5-6 Days
7-10 Days
11-15 Days
15+ Days
Grand Total
Jok Kuol
1
0
0
0
0
2
3
0
0
0
0
0
4
4
Alhamzi Mohammed
10
1
1
0
0
2
14
Aws Adra
0
0
1
0
1
2
4
Hasan Nour
2
0
0
0
0
1
3
Syed Ataullah
3
1
0
0
0
0
4
Grand Total
16
2
2
0
1
11
32

  *   Total count of ageing for Whatsapp:
Whatsapp
Ageing

Agent Name
0-2 Days
3-4 Days
5-6 Days
7-10 Days
11-15 Days
15+ Days
Grand Total
Alhamzi Mohammed
4
7
2
7
8
14
42
Mohiuddin Lsm
9
0
0
0
1
5
15
Jok Kuol
3
1
2
0
2
6
14
Aws Adra
0
0
0
0
0
6
6
0
0
0
0
0
5
5
Hasan Nour
0
0
1
0
0
2
3
Waseem Ahemad . Khan
1
0
0
0
0
1
2
Grand Total
17
8
5
7
11
39
87

  *   Total count of ageing for Emails UAE:
Emails UAE
Ageing

Agent Name
0-2 Days
3-4 Days
5-6 Days
7-10 Days
11-15 Days
15+ Days
Grand Total
0
0
0
0
0
4
4
Anslem Misquitta
0
0
0
0
0
1
1
Alhamzi Mohammed
6
0
3
2
0
2
13
Waseem Ahemad . Khan
1
0
0
0
0
1
2
Mohiuddin Lsm
1
0
0
0
0
1
2
Murtaza Kutiyanawala
0
0
0
0
1
2
3
Jok Kuol
4
0
0
0
2
0
6
Grand Total
12
0
3
2
3
11
31

Please feel free to reach out for any further clarifications.
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com