Subject: Release Call Report 21st-22nd Sep
From: Gaurav Yadav <[email-masked]>
To: deeksha <[email-masked]>
Date: Fri, 23 Sep 2022 07:55:21 -0700 (MST)

Hi ma'am, 
Given below is the call report for release. 9 calls went to Voicemails. 

Call report - 21st -22nd Sep 			
Total incoming calls - 63 		Picked up calls % - 85.71 	
			
Agent 	Calls picked up 	Total Duration 	
Jayson 	38 	03:04:14 	
Hannah 	13 	00:46:22 	
Erah 	3 	00:21:41 	
Grand Total 	54 	04:12:17 	

VM 			
Call Date 	caller number 	Duration 	Remarks 
21-09-2022 14:44 	16034594986 	00:00:43 	Jason was on break and Erah was on call, Hannah was available 
21-09-2022 15:16 	15084091850 	00:00:42 	Jayson and Hannah were on call, Erah was on break. 
21-09-2022 15:16 	19782218739 	00:00:41 	Jayson and Hannah were on call, Erah was on break. 
21-09-2022 16:03 	16034594986 	00:00:06 	Jayson was on call, Hannah and Erah were available 
21-09-2022 16:04 	17744879396 	00:00:35 	Jayson was on call, Hannah and Erah were available 
21-09-2022 16:10 	17742320378 	00:00:16 	All were available 
21-09-2022 16:49 	17742398705 	00:00:11 	All were available 
21-09-2022 17:09 	14136953748 	00:00:36 	Jason was on break and Erah and Hannah's shift got over 
22-09-2022 11:21 	17742492399 	00:00:41 	Jason was on call 

From: "Gaurav Yadav" <[email-masked]> 
To: "deeksha" <[email-masked]> 
Sent: Thursday, September 22, 2022 6:20:11 PM 
Subject: Re: Release Call Report 20th-21st Sep 

Hannah and Erah were on Week Off, only Jayson was working that day and his shift timing was 0800-1700. These calls came after 1700 and Jayson had logged out. 

From: "deeksha" <[email-masked]> 
To: "Gaurav Yadav" <[email-masked]> 
Sent: Thursday, September 22, 2022 6:08:25 PM 
Subject: Re: Release Call Report 20th-21st Sep 

when u say, no one was available, u mean everyone was busy on calls? or no one was logged in? 

From: Gaurav Yadav <[email-masked]> 
Sent: Thursday, September 22, 2022 5:21 PM 
To: Deeksha Dadu <[email-masked]> 
Subject: Release Call Report 20th-21st Sep 
Hi ma'am, 
Given below is the call report for release. 8 calls went to Voicemails. 

		For 20th-21st Sep 			
		Total incoming calls - 43 	Calls picked up % - 81% 
					
		Agents 	Calls picked up 	Total Duration 	
		Erah 	11 	02:01:51 	
		Hannah 	14 	01:16:05 	
		Jayson 	10 	01:18:12 	
		Grand Total 	35 	04:36:08 	

		VM 			
		Caller no. 	Duration 	Remarks 	
		15084091850 	00:00:43 	Jayson was working on client emails 	
		15086417392 	00:00:32 	Jayson was working on client emails 	
		17346242546 	00:00:39 	No on was available 	
		15088464900 	00:00:10 	No on was available 	
		15084142837 	00:00:31 	No on was available 	
		16034594986 	00:00:39 	Erah and Jayson were on call, Hannah was on break 	
		18608742156 	00:00:27 	Erah and Jayson were on call, Hannah was on break 	
		17744879396 	00:00:37 	Hannah and Jayson were on call, Erah was available 	

From: "Gaurav Yadav" <[email-masked]> 
To: "deeksha" <[email-masked]> 
Sent: Monday, September 19, 2022 5:36:28 PM 
Subject: Release Call Report 16th-18th Sep 

Hi ma'am, 
Given below is the call report for release. 6 calls went to VM. 

	Call Report 16th - 18th Sep 				
	Total incoming calls = 54 		Picked up call % - 89% 
					
	Agents 	Calls Picked up 	Total Duration 		
	Erah 	23 	03:07:23 		
	Hannah 	20 	01:05:06 		
	Jayson 	5 	00:25:52 		
	Grand Total 	48 	04:38:21 		

	Voicemails 				
	Caller no. 	Duration 	Remarks 		
	15089862330 	00:00:31 	Hannah was available 		
	16178946974 	00:00:05 	Erah was on call, Hannah was available 		
	15084986522 	00:00:38 	Erah was available 		
	19784565200 	00:00:12 	Erah was on break 		
	15082591513 	00:00:40 	Erah was available 		
	12038093107 	00:01:05 	Erah was on break 		

From: "Gaurav Yadav" <[email-masked]> 
To: "deeksha" <[email-masked]> 
Cc: "Ashish Dabral" <[email-masked]> 
Sent: Friday, September 16, 2022 6:18:32 PM 
Subject: Release Call Report 15th Sep 

Hi ma'am, 
Given below is the call report for release. One call was missed and 7 went to VM. 

		
Incoming call report - 14th - 15th Sep 
Total Incoming call = 44 
	Calls picked up = 81.81 
						
		Agent 	Calls Picked up 	Total Duration 		
		Jayson 	24 	02:42:58 		
		Hannah 	10 	00:51:09 		
		Erah 	2 	00:27:58 		
		Total 	36 	04:02:05 		
						
		Missed calls 				
		caller number 	Remarks 			
		15083302932 	Jayson was on call 			
						
		Voicemails 				
		caller number 	Duration 	Remarks 		
		17813673257 	00:00:43 	Erah and Hannah were on call, Jayson was available 		
		15088875251 	00:00:36 	Erah and Hannah were on call, Jayson was available 		
		13216821529 	00:00:52 	Jayson was available 		
		15085239620 	00:00:08 	Hannah was available 		
		15087357670 	00:00:10 	Hannah was available 		
		18608100763 	00:00:36 	Hannah was available 		
		19786604798 	00:00:29 	Hannah was available 		

From: "Gaurav Yadav" <[email-masked]> 
To: "deeksha" <[email-masked]> 
Cc: "Ashish Dabral" <[email-masked]> 
Sent: Thursday, September 15, 2022 5:06:40 PM 
Subject: Release Call Report 14th Sep 

Hi ma'am, 
Given below is the call report for release. 

	Call report 13th-14th Sep 			
	
Total incoming calls = 40 
		Picked up call % = 87.5 
				
	Picked up calls 			
	Agent 	Total picked up calls 	Total duration 	
	Erah 	10 	01:03:15 	
	Hannah 	13 	01:03:44 	
	Jayson 	12 	01:30:56 	
	Total 	35 	03:37:55 	
				
	Voicemails 			
	caller number 	Duration 	Remarks 	
	14136265002 	00:00:32 	Erah said on teams - call dropped, no option to answer call 	
	16175046080 	00:00:12 	Jayson was on call, Erah and Hannah were available 	
	14133511631 	00:00:36 	Jayson and Hannah were on call, Erah was available 	
	16178350360 	00:00:40 	Jayson and Hannah were on call, Erah was available 	
	12039156328 	00:00:40 	Jayson was on call, Erah and Hannah were available 	

From: "Gaurav Yadav" <[email-masked]> 
To: "deeksha" <[email-masked]> 
Cc: "Ashish Dabral" <[email-masked]> 
Sent: Wednesday, September 14, 2022 5:36:56 PM 
Subject: Release Call Report 13th Sep 

Hi ma'am, 
Given below is the call report for release. 

					
	Release 12th-13th Sep 			
	Total Incoming Calls = 19 	Picked calls % = 90.48% 	
					
	Agents 	Total Calls Picked 	Total Duration 		
	Jayson 	12 	01:31:30 		
	Erah 	4 	00:28:28 		
	Hannah 	3 	00:10:55 		
	Total 	19 	02:10:53 		
					
	Voicemails 				
	Caller No. 	Duration 	Remarks 		
	18172231486 	00:00:35 	Jayson was on call, others shift got over 
	12035219305 	00:00:40 	Jayson was on call, others on Week Off