Subject: Productivity update for WebTeam India & KSA for 21st Sep
From: Gaurav Yadav <[email-masked]>
To: deeksha <[email-masked]>, saurabh <[email-masked]>
Date: Thu, 22 Sep 2022 01:32:26 -0700 (MST)

Hi, 
Given below is the productivity for 21st Sep for WebTeam India and KSA. 

21st Sep 				
Groups 	Tickets Assigned 	Tickets Resolved 	Responses 	Response Rate 
WebTeam India (Live Salesman) 	189 	235 	446 	1.9 
WebTeam KSA (LSM KSA Call Centre) 	387 	398 	673 	1.7 

21-Sep-22 	WebTeam India 										

Names 

Tickets 

Chats 

WA Chats 

Tagging 

Productivity 
	IntelliAssign Active Time 	Chat Online time 	
Total message sent 
	Average message per chat 	Average Response time (WA Chats) 	Average First Response Time (WA Chats) 
Mohd. Elbadri 											
Rossana 				32 	32 						
Mohammed Bahashwan 	59 		15 		74 	03:49:00 	02:06:00 	112 	7 	00:00:58 	00:00:45 
Sohaib 	51 		27 		78 	02:58:00 	02:56:00 	180 	7 	00:00:42 	00:00:56 
Elharith Elsiddig 				1 	1 						
Mais Said 	40 		39 		79 	03:03:00 	03:41:00 	317 	8 	00:00:44 	00:00:58 
Ziena Saeed 	48 		34 		82 	01:48:00 	02:53:00 	276 	8 	00:01:18 	00:01:25 
Abdulqader Ahmed 	65 				65 		00:19:00 				
Mohamed Almustafa 	60 		23 		83 	01:16:00 	01:27:00 	151 	7 	00:01:23 	00:01:51 
huma sayed 	77 				77 						
Mazin ibrahim bassi 											
Samer Salmeh 											
Aya Saoud 	13 		46 		59 	01:44:00 	04:21:00 	384 	8 	00:00:44 	00:01:07 
Safa Mursel 											
Mazen Mohd. 	20 	1 	50 		71 	04:55:00 	05:00:00 	494 	10 	00:00:58 	00:01:06 
Mohammed Murshed 	15 				15 		00:11:00 				
Yahya Mohammed 				143 	143 						
Mohammad Tawfik 	24 		8 		32 	03:57:00 	01:29:00 	52 	7 	00:00:49 	00:01:09 
Manish Kumar 							01:25:00 				
Apoorv Joshi 			1 		1 	00:01:00 	06:51:00 	1 	1 	00:02:41 	
Nikhil Bishnoi 	1 				1 		01:06:00 				
Tejaswini Kotti 											
Anas Saeed 				95 	95 						
Aseel qiad 				102 	102 						
Bidipta Dutta 											
Grand Total 	473 	1 	243 	373 	1090 	02:36:47 	02:35:46 	1967 	7 	00:01:09 	00:01:10 

21-Sep-22 	WebTeam KSA 								
Names 	Tickets 	WA Chats 	Productivity 	Chat Online time 	IntelliAssign Active Time 	Total message sent 	Average message per chat 	Average First Response Time (WA Chats) 	Average Response time (WA Chats) 
Saud Almutlaq 	49 	21 	70 	04:10:00 	02:25:00 	165 	8 	00:01:08 	00:00:49 
Asma Salem 	28 	38 	66 	03:45:00 	02:19:00 	285 	8 	00:00:43 	00:00:28 
Reenad Alosaimi 	15 	51 	66 	03:39:00 	02:49:00 	350 	7 	00:00:56 	00:01:02 
Shehanah Khalid 									
Amira Alanaz 	37 	39 	76 	03:55:00 	02:46:00 	270 	7 	00:00:29 	00:01:02 
Naif Teni 				00:26:00 					
Shahad Albelihed 	12 	30 	42 	04:09:00 	04:35:00 	177 	6 	00:00:37 	00:01:03 
Hilah Alolayan 	34 	33 	67 	05:00:00 	03:21:00 	265 	8 	00:00:37 	00:00:41 
Hessah Alsufayyan 	23 	23 	46 	04:00:00 	02:36:00 	190 	8 	00:00:24 	00:00:33 
Abdulrahman Alqumea 	6 	38 	44 	04:25:00 	03:47:00 	311 	8 	00:01:13 	00:00:54 
Bshayer Almalki 	66 		66 						
Shoaa Nfeesah 	17 	23 	40 	05:26:00 		196 	9 	00:00:40 	00:01:18 
Grand Total 	287 	296 	583 	03:53:30 	03:04:45 	2209 	7.53 	00:00:45 	00:00:52 

From: "Gaurav Yadav" <[email-masked]> 
To: "deeksha" <[email-masked]>, "saurabh" <[email-masked]> 
Sent: Wednesday, September 21, 2022 12:59:19 PM 
Subject: Productivity update for WebTeam India & KSA for 20th Sep 

Hi, 
Given below is the productivity for 20th Sep for WebTeam India and KSA. 

20th Sep 				
Groups 
	Tickets Assigned 	Tickets Resolved 	Responses 	Response Rate 
WebTeam India (Live Salesman) 	197 	244 	450 	1.8 
WebTeam KSA (LSM KSA Call Centre) 	332 	354 	735 	2.1 

20-Sep-22 	WebTeam India 										

Names 
	
Tickets 
	
Chats 
	
WA Chats 
	
Tagging 
	
Productivity 
	IntelliAssign Active Time 	
Chat Online time 
	Total message sent 	Average message per chat 	Average Response time (WA Chats) 	Average First Response Time (WA Chats) 
Mohd. Elbadri 											
Rossana 				24 	24 						
Mohammed Bahashwan 	41 	2 	23 		66 	04:06:00 	03:15:00 	187 	8 	00:01:00 	00:00:56 
Sohaib 	49 		27 		76 	03:00:00 	03:04:00 	224 	8 	00:00:48 	00:01:04 
Elharith Elsiddig 											
Mais Said 	36 	1 	31 		68 	03:00:00 	03:44:00 	272 	9 	00:00:51 	00:01:00 
Ziena Saeed 	52 		30 		82 	01:44:00 	01:50:00 	238 	8 	00:00:57 	00:00:41 
Abdulqader Ahmed 	51 		3 		54 		01:25:00 	20 	7 	00:01:14 	00:00:12 
Mohamed Almustafa 	47 		17 		64 	01:36:00 	01:40:00 	87 	5 	00:01:21 	00:01:00 
huma sayed 	50 				50 						
Mazin ibrahim bassi 											
Samer Salmeh 											
Aya Saoud 	56 		27 		83 	01:50:00 	03:03:00 	259 	10 	00:00:50 	00:00:57 
Safa Mursel 				40 	40 						
Mazen Mohd. 	12 		45 		57 	04:43:00 	05:03:00 	455 	10 	00:01:04 	00:01:19 
Mohammed Murshed 											
Yahya Mohammed 				150 	150 						
Mohammad Tawfik 	72 		8 		80 	03:15:00 	01:20:00 	49 	6 	00:00:38 	00:00:33 
Manish Kumar 							02:05:00 				
Apoorv Joshi 							03:08:00 				
Nikhil Bishnoi 							01:24:00 				
Tejaswini Kotti 				1 	1 						
Anas Saeed 				101 	101 						
Aseel qiad 				92 	92 						
Bidipta Dutta 											
Grand Total 	466 	3 	211 	408 	1088 	02:54:15 	02:35:05 	1791 	8 	00:00:58 	00:00:51 

20-Sep-22 	WebTeam KSA 								
Names 	Tickets 	WA Chats 	Productivity 	Chat Online time 	IntelliAssign Active Time 	Total message sent 	Average message per chat 	Average First Response Time (WA Chats) 	Average Response time (WA Chats) 
Saud Almutlaq 									
Asma Salem 	23 	48 	71 	04:08:00 	02:57:00 	371 	8 	00:00:38 	00:00:22 
Reenad Alosaimi 									
Shehanah Khalid 									
Amira Alanaz 	21 	43 	64 	03:34:00 	02:55:00 	308 	7 	00:00:32 	00:00:28 
Naif Teni 									
Shahad Albelihed 	36 		36 	00:04:00 					
Hilah Alolayan 	4 	103 	107 	09:12:00 	07:55:00 	696 	7 	00:00:39 	00:00:41 
Hessah Alsufayyan 	7 	21 	28 	01:26:00 	01:24:00 	187 	9 	00:00:29 	00:00:53 
Abdulrahman Alqumea 	7 	43 	52 	05:59:00 	05:35:00 	334 	8 	00:00:59 	00:00:50 
Bshayer Almalki 	50 		50 						
Shoaa Nfeesah 	70 		70 						
Grand Total 	218 	258 	478 	04:01:43 	04:00:00 	1896 	7.93 	00:00:40 	00:00:38 

From: "Gaurav Yadav" <[email-masked]> 
To: "deeksha" <[email-masked]>, "saurabh" <[email-masked]> 
Sent: Tuesday, September 20, 2022 3:44:51 PM 
Subject: Productivity update for WebTeam India & KSA for 19th Sep 

Hi, 
Given below is the productivity for 19th Sep for WebTeam India and KSA. 

19-Sep-22 	WebTeam India 										
Names 	Tickets 	Chats 	WA Chats 	Tagging 	Productivity 	IntelliAssign Active Time 	Chat Online time 	Total message sent 	Average message per chat 	Average Response time (WA Chats) 	Average First Response Time (WA Chats) 
Mohd. Elbadri 	26 	1 	24 		51 		03:33:00 	194 	8 	00:01:19 	00:00:08 
Rossana 				10 	10 						
Mohammed Bahashwan 											
Sohaib 	71 	2 	14 		87 	03:50:00 	03:01:00 	98 	7 	00:01:02 	00:01:07 
Elharith Elsiddig 											
Mais Said 											
Ziena Saeed 	37 	1 	57 		95 	05:08:00 	04:26:00 	479 	8 	00:01:01 	00:01:07 
Abdulqader Ahmed 	49 		19 		68 	01:03:00 	02:01:00 	205 	11 	00:00:54 	00:00:24 
Mohamed Almustafa 											
huma sayed 	68 				68 						
Mazin ibrahim bassi 											
Samer Salmeh 											
Aya Saoud 	52 		38 		90 	02:21:00 	03:44:00 	316 	8 	00:00:52 	00:01:05 
Safa Mursel 				102 	102 						
Mazen Mohd. 	28 	1 	7 		36 	01:01:00 	01:11:00 	100 	14 	00:00:50 	00:00:55 
Mohammed Murshed 	8 		17 		25 	04:45:00 	03:14:00 	140 	8 	00:00:51 	00:01:40 
Yahya Mohammed 				144 	144 						
Mohammad Tawfik 	32 	1 	27 		60 	02:48:00 	03:20:00 	179 	7 	00:01:20 	00:00:33 
Manish Kumar 	1 				1 		02:29:00 				
Apoorv Joshi 							03:27:00 				
Nikhil Bishnoi 	1 				1 		01:33:00 				
Tejaswini Kotti 											
Anas Saeed 				82 	82 						
Aseel qiad 				94 	94 						
Bidipta Dutta 											
Grand Total 	373 	6 	203 	432 	1014 	02:59:26 	02:54:27 	214 	9 	00:01:01 	00:00:52 

19-Sep-22 	WebTeam KSA 								
Names 	Tickets 	WA Chats 	Productivity 	Chat Online time 	IntelliAssign Active Time 	Total message sent 	Average message per chat 	Average First Response Time (WA Chats) 	Average Response time (WA Chats) 
Saud Almutlaq 	31 	25 	56 	04:43:00 	03:02:00 	223 	9 	00:00:41 	00:00:50 
Asma Salem 	19 	77 	96 	06:59:00 	06:49:00 	602 	8 	00:00:45 	00:00:29 
Reenad Alosaimi 		5 	5 	00:11:00 	01:08:00 	24 	5 	00:00:39 	00:00:18 
Shehanah Khalid 	1 	11 	12 	00:29:00 	01:14:00 	71 	6 	00:00:53 	00:01:09 
Amira Alanaz 	1 	139 	140 	05:24:00 	06:05:00 	827 	6 	00:00:38 	00:03:01 
Naif Teni 					00:02:00 				
Shahad Albelihed 	29 		29 						
Hilah Alolayan 									
Hessah Alsufayyan 	7 	30 	37 	05:56:00 	03:01:00 	292 	10 	00:00:33 	00:01:06 
Abdulrahman Alqumea 	13 	27 	40 	04:59:00 	05:47:00 	219 	8 	00:00:46 	00:00:52 
Bshayer Almalki 	16 		16 						
Shoaa Nfeesah 	82 		82 	00:02:00 					
Grand Total 	199 	314 	513 	03:35:23 	03:23:30 	2258 	7.38 	00:00:42 	00:01:06 

From: "Gaurav Yadav" <[email-masked]> 
To: "deeksha" <[email-masked]>, "saurabh" <[email-masked]> 
Sent: Monday, September 19, 2022 1:31:48 PM 
Subject: Productivity update for WebTeam India & KSA for 17th and 18th Sep 

Hi, 
Given below is the productivity for 17 th and 18th Sep for WebTeam India and KSA. 

18-Sep-22 	WebTeam India 												

Names 
	
Tickets 
	
Chats 
	
WA Chats 
	
Tagging 
	
Productivity 
	Average First Response Time (Chats) 	Average Response time (Chats) 	IntelliAssign Active Time (Chats) 	
Chat Online time 
	
Total message sent (Chats) 
	Average message per chat (Chat) 	Average Response time (WA Chats) 	Average First Response Time (WA Chats) 
Mohd. Elbadri 									00:22:00 			00:01:22 	00:00:44 
Rossana 													
Mohammed Bahashwan 		1 	12 		13 	00:00:47 	00:01:01 	05:35:00 	00:33:00 	6 	6 	00:01:11 	00:00:47 
Sohaib 			38 		38 			02:19:00 	01:45:00 			00:00:50 	00:00:54 
Elharith Elsiddig 													
Mais Said 									00:10:00 			00:02:41 	
Ziena Saeed 		1 	33 		34 	00:03:24 		01:29:00 	00:52:00 	5 	5 	00:01:12 	00:00:59 
Abdulqader Ahmed 			5 	16 	21 				00:15:00 			00:01:09 	00:00:22 
Mohamed Almustafa 								00:01:00 	00:03:00 				
huma sayed 													
Mazin ibrahim bassi 													
Samer Salmeh 				40 	40 								
Aya Saoud 		2 	42 		44 	00:00:53 	00:00:15 	03:26:00 	02:07:00 	16 	8 	00:00:38 	00:00:59 
Safa Mursel 													
Mazen Mohd. 									00:02:00 				
Mohammed Murshed 	22 		27 		49 			04:00:00 	00:59:00 			00:00:58 	00:01:04 
Yahya Mohammed 				139 	139 								
Mohammad Tawfik 	29 	3 	20 		52 	00:00:02 	00:01:00 		02:50:00 	11 	4 	00:00:53 	00:01:22 
Manish Kumar 			2 		2 				02:02:00 			00:00:30 	
Apoorv Joshi 									00:42:00 				
Nikhil Bishnoi 													
Tejaswini Kotti 													
Anas Saeed 				64 	64 								
Aseel qiad 				73 	73 								
Bidipta Dutta 													
Grand Total 	51 	7 	179 	332 	569 	00:00:12 	00:00:05 	00:40:24 	00:30:29 	38 	0.91 	00:00:27 	00:00:17 

17-Sep-22 	WebTeam India 												

Names 
	
Tickets 
	
Chats 
	
WA Chats 
	
Tagging 
	
Productivity 
	Average First Response Time (Chats) 	Average Response time (Chats) 	

IntelliAssign Active Time (Chats) 
	
Chat Online time 
	
Total message sent (Chats) 
	Average message per chat (Chat) 	Average Response time (WA Chats) 	Average First Response Time (WA Chats) 
Mohd. Elbadri 													
Rossana 													
Mohammed Bahashwan 	64 	2 	12 		78 	00:00:32 	00:00:33 	03:33:00 	00:40:00 	6 	3 	00:00:50 	00:00:48 
Sohaib 	47 	1 	20 		68 	00:04:05 	00:00:23 	02:29:00 	01:54:00 	9 	9 	00:01:04 	00:01:00 
Elharith Elsiddig 													
Mais Said 	52 		54 		106 			03:32:00 	01:06:00 			00:01:08 	00:01:17 
Ziena Saeed 													
Abdulqader Ahmed 													
Mohamed Almustafa 	46 		40 		86 			04:26:00 	00:37:00 			00:01:23 	00:01:17 
huma sayed 													
Mazin ibrahim bassi 													
Samer Salmeh 				41 	41 								
Aya Saoud 									00:02:00 				
Safa Mursel 				119 	119 								
Mazen Mohd. 	28 		10 		38 				00:32:00 			00:00:43 	00:02:17 
Mohammed Murshed 	15 		17 	58 	90 			00:05:00 	01:07:00 			00:00:52 	00:00:40 
Yahya Mohammed 				19 	19 								
Mohammad Tawfik 	63 	1 	23 		87 	00:00:44 	00:00:29 	03:15:00 	02:11:00 	8 	8 	00:01:01 	00:00:46 
Manish Kumar 									01:48:00 				
Apoorv Joshi 									01:17:00 				
Nikhil Bishnoi 									00:30:00 				
Tejaswini Kotti 													
Anas Saeed 				80 	80 								
Aseel qiad 													
Bidipta Dutta 													
Grand Total 	315 	4 	176 	317 	812 	00:00:13 	00:00:03 	00:41:36 	00:28:10 	23 	0.80 	00:00:17 	00:00:19 

18-Sep-22 	WebTeam KSA 											
Names 	Tickets 	Chats 	WA Chats 	Productivity 	Average First Response Time (Chats) 	Average Response time (Chats) 	Chat Online time 	IntelliAssign Active Time 	Total message sent 	Average message per chat 	Average First Response Time (WA Chats) 	Average Response time (WA Chats) 
Saud Almutlaq 			40 	40 							00:00:58 	00:01:02 
Asma Salem 			29 	29 				01:43:00 			00:00:55 	00:00:37 
Reenad Alosaimi 			71 	71 							00:00:45 	00:01:02 
Shehanah Khalid 			66 	66 			02:14:00 	00:16:00 			00:00:53 	00:01:16 
Amira Alanaz 			57 	57 							00:00:27 	00:00:39 
Naif Teni 								00:08:00 				
Shahad Albelihed 								00:17:00 				
Hilah Alolayan 												00:00:27 
Hessah Alsufayyan 			29 	29 							00:01:06 	00:00:33 
Abdulrahman Alqumea 												
Bshayer Almalki 												
Shoaa Nfeesah 												
Grand Total 			292 	292 	00:00:00 	00:00:00 	00:11:10 	00:12:00 		0.00 	00:00:21 	00:00:26 

17-Sep-22 	WebTeam KSA 											
Names 	Tickets 	Chats 	WA Chats 	Productivity 	Average First Response Time (Chats) 	Average Response time (Chats) 	Chat Online time 	IntelliAssign Active Time 	Total message sent 	Average message per chat 	Average First Response Time (WA Chats) 	Average Response time (WA Chats) 
Saud Almutlaq 	16 		42 	58 							00:00:46 	00:00:46 
Asma Salem 												
Reenad Alosaimi 	18 		79 	97 				00:04:00 			00:00:45 	00:01:01 
Shehanah Khalid 			1 	1 				00:02:00 				
Amira Alanaz 	25 		63 	88 				00:12:00 			00:00:28 	00:00:40 
Naif Teni 			13 	13 				00:26:00 			00:00:37 	00:02:15 
Shahad Albelihed 												
Hilah Alolayan 			22 	22 							00:00:38 	00:01:05 
Hessah Alsufayyan 												
Abdulrahman Alqumea 	26 		23 	49 				00:23:00 			00:00:49 	00:01:05 
Bshayer Almalki 												
Shoaa Nfeesah 												
Grand Total 	85 		243 	328 	00:00:00 	00:00:00 	00:00:00 	00:07:05 		0.00 	00:00:16 	00:00:30 

From: "Gaurav Yadav" <[email-masked]> 
To: "deeksha" <[email-masked]>, "saurabh" <[email-masked]> 
Cc: "Ashish Dabral" <[email-masked]> 
Sent: Friday, September 16, 2022 4:03:22 PM 
Subject: Productivity update for WebTeam India & KSA for 15th Sep 

Hi, 
Given below is the productivity for 15 th Sep for WebTeam India and KSA. 

15-Sep-22 	WebTeam India 												

Names 

Tickets 

Chats 
	
WA Chats 

Tagging 

Productivity 
	Average First Response Time (Chats) 	Average Response time (Chats) 	

IntelliAssign Active Time (Chats) 
	
Chat Online time 
	
Total message sent (Chats) 
	
Average message per chat (Chat) 
	
Average Response time (WA Chats) 
	
Average First Response Time (WA Chats) 

Mohd. Elbadri 	2 				2 	00:03:47 			00:15:00 	1 			
Rossana 				4 	4 								
Mohammed Bahashwan 	52 	6 	20 		78 	00:00:55 	00:00:36 	04:06:00 	01:54:00 	52 	8.7 	00:00:58 	00:00:49 
Sohaib 	46 	6 	24 		76 	00:01:22 	00:00:40 	01:29:00 	02:03:00 	46 	7.7 	00:00:58 	00:00:58 
Elharith Elsiddig 													
Mais Said 	67 	9 	16 		92 	00:00:40 	00:00:34 	01:59:00 	02:20:00 	84 	9.3 	00:00:42 	00:01:04 
Ziena Saeed 	51 	17 	22 		90 	00:00:57 	00:01:05 	02:47:00 	03:22:00 	150 	8.8 	00:00:53 	00:01:09 
Abdulqader Ahmed 				26 	26 								
Mohamed Almustafa 	42 	13 	33 		88 	00:02:26 	00:01:31 	02:24:00 	01:49:00 	62 	4.8 	00:01:31 	00:01:24 
huma sayed 													
Mazin ibrahim bassi 													
Samer Salmeh 				38 	38 								
Aya Saoud 	47 	12 	31 		90 	00:01:31 	00:01:08 	02:02:00 	03:24:00 	138 	11.5 	00:01:10 	00:01:22 
Safa Mursel 				68 	68 								
Mazen Mohd. 	45 	4 	12 		61 	00:01:18 	00:00:25 	01:46:00 	01:44:00 	29 	7.3 	00:00:57 	00:00:54 
Mohammed Murshed 	44 	6 	15 		65 	00:00:57 	00:01:06 	03:36:00 	02:46:00 	64 	10.7 	00:00:45 	00:01:26 
Yahya Mohammed 				140 	140 								
Mohammad Tawfik 	67 	3 	14 		84 	00:00:16 	00:01:58 	03:21:00 	02:30:00 	22 	7.3 	00:00:58 	00:00:16 
Manish Kumar 									00:02:00 				
Apoorv Joshi 									03:25:00 			00:00:10 	
Nikhil Bishnoi 									01:34:00 				
Tejaswini Kotti 				60 	60 								
Anas Saeed 				45 	45 								
Aseel qiad 				63 	63 								
Bidipta Dutta 													
Grand Total 	463 	76 	187 	444 	1170 	00:00:34 	00:00:22 	00:56:24 	01:05:07 	648 	8.45 	00:00:22 	00:00:22 

15-Sep-22 	WebTeam KSA 											
Names 	Tickets 	Chats 	WA Chats 	Productivity 	Average First Response Time (Chats) 	Average Response time (Chats) 	Chat Online time 	IntelliAssign Active Time 	Total message sent 	Average message per chat 	Average First Response Time (WA Chats) 	Average Response time (WA Chats) 
Saud Almutlaq 	41 	4 	16 	61 	00:00:37 	00:00:57 	01:35:00 	03:37:00 	30 	7.5 	00:01:07 	00:00:47 
Asma Salem 	13 	35 	41 	89 	00:00:40 	00:00:39 	06:44:00 	06:52:00 	247 	7.1 	00:00:27 	00:00:42 
Reenad Alosaimi 	44 	14 	26 	84 	00:01:09 	00:00:48 	02:25:00 	02:04:00 	94 	6.7 	00:01:14 	00:00:46 
Shehanah Khalid 		26 	52 	78 	00:01:50 	00:01:07 	03:06:00 	05:09:00 	162 	6.2 	00:01:42 	00:01:15 
Amira Alanaz 												
Naif Teni 							00:12:00 					
Shahad Albelihed 												
Hilah Alolayan 	53 	8 	13 	74 	00:00:33 	00:00:33 	02:26:00 	01:41:00 	57 	7.1 	00:00:47 	00:00:30 
Hessah Alsufayyan 							00:02:00 					
Abdulrahman Alqumea 	22 		32 	54 			01:33:00 	04:10:00 			00:01:26 	00:00:39 
Bshayer Almalki 	44 			44 								
Shoaa Nfeesah 	30 			30 								
Grand Total 	247 	87 	180 	514 	00:00:29 	00:00:24 	01:38:27 	02:08:27 	590 	6.93 	00:00:34 	00:00:23 

From: "Gaurav Yadav" <[email-masked]> 
To: "deeksha" <[email-masked]>, "saurabh" <[email-masked]> 
Cc: "Ashish Dabral" <[email-masked]> 
Sent: Thursday, September 15, 2022 4:01:48 PM 
Subject: Productivity update for WebTeam India & KSA for 14th Sep 

Hi, 
Given below is the productivity for 14th Sep for WebTeam India and KSA. 

14-Sep -22 				
Groups 	Tickets Assigned 	Tickets Resolved 	
Responses 
	Response Rate 
WebTeam India (Live Salesman) 	210 	179 	356 	2.0 
WebTeam KSA (LSM KSA Call Centre) 	465 	487 	865 	1.8 

14-Sep-22 	WebTeam India 								
Names 	Tickets 	Chats 	WA Chats 	Tagging 	Total Productivity 	Average First Response Time (Chats) 	Average First Response Time (WA Chats) 	
Average Response time (Chats) 
	
Chat Online time 

Mohd. Elbadri 	2 		1 		3 		00:00:01 	00:05:54 	00:46:00 
Rossana 				33 	33 				
Mohammed Bahashwan 	66 	5 	13 		84 	00:01:01 	00:00:54 	00:00:48 	00:57:00 
Sohaib 									
Elharith Elsiddig 				3 	3 				
Mais Said 	44 	13 	35 		92 	00:01:48 	00:00:51 	00:01:00 	02:36:00 
Ziena Saeed 	40 	6 	44 		90 	00:02:10 	00:01:26 	00:01:09 	02:53:00 
Abdulqader Ahmed 				38 	38 				
Mohamed Almustafa 	29 	12 	31 		72 	00:01:47 	00:01:36 	00:01:48 	02:31:00 
huma sayed 									
Mazin ibrahim bassi 									
Samer Salmeh 				29 	29 				
Aya Saoud 	44 	15 	30 		89 	00:02:23 	00:01:11 	00:00:57 	04:08:00 
Safa Mursel 				169 	169 				
Mazen Mohd. 	53 	9 	29 		91 	00:01:22 	00:01:07 	00:00:48 	02:20:00 
Mohammed Murshed 	48 	4 	17 		69 	00:01:12 	00:00:49 	00:01:13 	02:08:00 
Yahya Mohammed 				138 	138 				
Mohammad Tawfik 	72 	2 	5 		79 	00:00:03 	00:00:34 	00:00:56 	02:10:00 
Manish Kumar 									
Apoorv Joshi 			8 		8 				02:44:00 
Nikhil Bishnoi 	1 				1 				02:26:00 
Tejaswini Kotti 				44 	44 				
Anas Saeed 									
Aseel qiad 				68 	68 				
Bidipta Dutta 									
Grand Total 	399 	66 	213 	522 	1200 	00:00:28 	00:00:20 	00:00:35 	01:01:34 

14-Sep-22 	WebTeam KSA 							

Names 
	
Tickets 
	
Chats 
	
WA Chats 
	
Total Productivity 
	Average First Response Time (Chats) 	Average First Response Time (WA Chats) 	Average Response time (Chats) 	Chat Online time 
Saud Almutlaq 								
Asma Salem 	16 	40 	59 	115 	00:00:37 	00:00:30 	00:00:41 	06:24:00 
Reenad Alosaimi 								00:02:00 
Shehanah Khalid 								
Amira Alanaz 								
Naif Teni 								00:25:00 
Shahad Albelihed 								
Hilah Alolayan 	30 	28 	69 	127 	00:01:26 	00:00:59 	00:00:52 	04:08:00 
Hessah Alsufayyan 	6 	34 	53 	93 	00:00:42 	00:00:59 	00:00:46 	04:21:00 
Abdulrahman Alqumea 		19 	41 	60 	00:01:29 	00:01:45 	00:00:59 	03:56:00 
Bshayer Almalki 	90 			90 				
Shoaa Nfeesah 	77 			77 				
Grand Total 	219 	121 	222 	562 	00:00:23 	00:00:23 	00:00:18 	01:45:05 

From: "Gaurav Yadav" <[email-masked]> 
To: "deeksha" <[email-masked]>, "saurabh" <[email-masked]> 
Cc: "Ashish Dabral" <[email-masked]> 
Sent: Wednesday, September 14, 2022 2:21:58 PM 
Subject: Productivity update for WebTeam India & KSA for 13th Sep 

Hi, 
Given below is the productivity for 13th Sep for WebTeam India and KSA. 

13th Sep-22 				
Groups 	Tickets Assigned 	Tickets Resolved 	
Responses 
	Response Rate 
WebTeam India (Live Salesman) 	206 	223 	419 	1.9 
WebTeam KSA (LSM KSA Call Centre) 	394 	449 	682 	1.5 

13-Sep-22 	WebTeam India 								
Names 	Tickets 	Chats 	WA Chats 	Tagging 	Total Productivity 	Average First Response Time (Chats) 	Average First Response Time (WA Chats) 	
Average Response time (Chats) 
	
Chat Online time 

Mohd. Elbadri 									
Rossana 				57 	57 				
Mohammed Bahashwan 	67 	3 	11 	1 	82 	00:00:23 	00:00:59 	00:00:57 	00:58:00 
Sohaib 	41 	10 	31 		82 	00:01:38 	00:00:49 	00:00:53 	02:58:00 
Elharith Elsiddig 									
Mais Said 	54 	11 	18 		83 	00:00:56 	00:01:11 	00:00:59 	02:09:00 
Ziena Saeed 	45 	10 	26 		81 	00:01:55 	00:01:44 	00:01:21 	02:35:00 
Abdulqader Ahmed 				29 	29 				00:06:00 
Mohamed Almustafa 	27 	15 	51 		93 	00:01:13 	00:01:10 	00:01:34 	03:02:00 
huma sayed 									
Mazin ibrahim bassi 									00:06:00 
Samer Salmeh 				37 	37 				
Aya Saoud 	49 	12 	28 		89 	00:01:33 	00:01:10 	00:01:07 	03:36:00 
Safa Mursel 				161 	161 				
Mazen Mohd. 	27 	13 	31 		71 	00:01:12 	00:01:13 	00:00:44 	03:17:00 
Mohammed Murshed 	62 	3 	18 		83 	00:01:09 	00:01:35 	00:00:32 	02:15:00 
Yahya Mohammed 				141 	141 				
Mohammad Tawfik 	62 				62 				00:57:00 
Manish Kumar 									01:20:00 
Apoorv Joshi 									02:39:00 
Nikhil Bishnoi 			1 	1 	2 				02:05:00 
Tejaswini Kotti 									
Anas Saeed 									
Aseel qiad 									
Bidipta Dutta 									
Grand Total 	434 	77 	215 	427 	1153 	00:00:24 	00:00:24 	00:00:19 	01:07:19 

13-Sep-22 	WebTeam KSA 							

Names 
	
Tickets 
	
Chats 
	
WA Chats 
	
Total Productivity 
	Average First Response Time (Chats) 	Average First Response Time (WA Chats) 	Average Response time (Chats) 	Chat Online time 
Modhi Alanzi 								00:21:00 
Saud Almutlaq 	46 	13 		59 	00:00:47 		00:00:53 	03:06:00 
Rashid Rashoud 								
Asma Salem 	39 	22 	27 	88 	00:00:35 	00:00:25 	00:00:43 	02:52:00 
Reenad Alosaimi 		2 	9 	11 	00:00:24 	00:00:43 	00:00:19 	00:37:00 
Shehanah Khalid 		4 		4 	00:02:38 		00:00:51 	00:29:00 
Amira Alanaz 	28 	41 	35 	104 	00:00:54 	00:01:01 	00:00:31 	04:16:00 
Naif Teni 			5 	5 	00:17:28 	00:06:30 		00:55:00 
Shahad Albelihed 								
Hilah Alolayan 	28 	27 	43 	98 	00:01:29 	00:01:29 	00:00:51 	03:54:00 
Khalid Alamri 								
Hessah Alsufayyan 	12 	33 	58 	103 	00:01:18 	00:01:16 	00:00:55 	04:55:00 
Abdulrahman Alqumea 	26 	24 	20 	70 	00:00:47 	00:01:03 	00:00:56 	02:12:00 
Bshayer Almalki 	38 			38 				
Shoaa Nfeesah 	79 			79 				
Grand Total 	296 	166 	197 	659 	00:01:45 	00:00:50 	00:00:24 	01:34:28 

From: "Gaurav Yadav" <[email-masked]> 
To: "deeksha" <[email-masked]>, "saurabh" <[email-masked]> 
Cc: "Ashish Dabral" <[email-masked]> 
Sent: Tuesday, September 13, 2022 2:56:38 PM 
Subject: Productivity update for WebTeam India & KSA for 12th Sep 

Hi, 
Given below is the productivity for 12th Sep for WebTeam India and KSA. 

12-Sep-22 	WebTeam India 						
Names 	Tickets 	Chats 	WA Chats 	Tagging 	Total Productivity 	Average First Response Time (Chats) 	Average First Response Time (WA Chats) 
Mohammed Bahashwan 	63 	2 	11 		76 	00:01:05 	00:01:05 
Sohaib 	54 	5 	25 		84 	00:00:37 	00:00:47 
Elharith Elsiddig 				1 	1 		
Mais Said 	34 	7 	40 		81 	00:00:41 	00:01:24 
Ziena Saeed 	71 	7 			78 	00:02:21 	
Abdulqader Ahmed 	1 			30 	31 		
Mohamed Almustafa 	56 	7 	14 		77 	00:01:52 	00:01:23 
huma sayed 	68 				68 		
Mazin ibrahim bassi 							
Samer Salmeh 				48 	48 		
Aya Saoud 	49 	8 	27 		84 	00:01:01 	00:01:10 
Safa Mursel 				193 	193 		
Mazen Mohd. 	31 	4 	15 		50 	00:01:35 	00:00:56 
Mohammed Murshed 	39 	2 	23 		64 	00:01:11 	00:01:19 
Yahya Mohammed 				130 	130 		
Mohammad Tawfik 	23 	3 	12 		38 	00:01:31 	00:00:20 
Manish Kumar 							
Apoorv Joshi 							
Nikhil Bishnoi 			1 		1 		
Tejaswini Kotti 				1 	1 		
Anas Saeed 				17 	17 		
Aseel qiad 				23 	23 		
Bidipta Dutta 							
Grand Total 	489 	45 	168 	443 	1145 	00:00:31 	00:00:22 

12-Sep-22 	WebTeam KSA 					
Names 	Tickets 	Chats 	WA Chats 	Total Productivity 	Average First Response Time (Chats) 	Average First Response Time (WA Chats) 
Modhi Alanzi 						
Saud Almutlaq 						
Rashid Rashoud 						
Asma Salem 	61 	9 	24 	94 	00:00:34 	00:00:38 
Reenad Alosaimi 	21 	39 	42 	102 	00:01:18 	00:00:48 
Shehanah Khalid 		31 	39 	70 	00:01:17 	00:01:43 
Amira Alanaz 	19 	25 	31 	75 	00:00:39 	00:00:55 
Naif Teni 						
Shahad Albelihed 						
Hilah Alolayan 	54 	3 	8 	65 	00:00:39 	00:01:08 
Khalid Alamri 						
Hessah Alsufayyan 	18 	25 	27 	70 	00:00:31 	00:01:03 
Abdulrahman Alqumea 	10 	24 	42 	76 	00:00:53 	00:02:09 
Bshayer Almalki 	6 			6 		
Shoaa Nfeesah 	86 			86 		
Grand Total 	275 	156 	213 	644 	00:00:23 	00:00:34 

From: "Gaurav Yadav" <[email-masked]> 
To: "deeksha" <[email-masked]>, "saurabh" <[email-masked]> 
Cc: "Ashish Dabral" <[email-masked]> 
Sent: Monday, September 12, 2022 4:06:43 PM 
Subject: Productivity update for WebTeam India & KSA for 10th and 11th Sep 

Hi, 
Given below is the productivity for 10th and 11th Sep for WebTeam India and KSA. 

11-Sep-22 	WebTeam India 						
Names 	Tickets 	Chats 	WA Chats 	Tagging 	Total Productivity 	Average First Response Time (Chats) 	Average First Response Time (WA Chats) 
Mohd. Elbadri 							
Rossana 							
Mohammed Bahashwan 	51 	3 	12 		66 	00:01:05 	00:01:01 
Sohaib 	42 	10 	30 		82 	00:01:21 	00:01:07 
Elharith Elsiddig 							
Mais Said 	34 	10 	37 		81 	00:00:41 	00:00:49 
Ziena Saeed 	41 	11 	15 		67 	00:01:42 	00:01:03 
Abdulqader Ahmed 				16 	16 		
Mohamed Almustafa 	51 	9 	14 		74 	00:01:10 	00:01:37 
huma sayed 	41 				41 		
Mazin ibrahim bassi 	67 	3 	12 		82 	00:02:09 	00:01:40 
Samer Salmeh 				50 	50 		
Aya Saoud 	31 	10 	28 		69 	00:01:15 	00:01:02 
Safa Mursel 				178 	178 		
Mazen Mohd. 	29 	13 	43 		85 	00:00:58 	00:01:04 
Mohammed Murshed 	78 	5 	4 		87 	00:07:03 	00:00:53 
Yahya Mohammed 				138 	138 		
Mohammad Tawfik 	31 	1 	5 		37 	00:02:01 	00:02:10 
Manish Kumar 			1 		1 		
Apoorv Joshi 							
Nikhil Bishnoi 							
Grand Total 	496 	75 	201 	382 	1154 	00:00:55 	00:00:36 

11-Sep-22 	WebTeam KSA 					
Names 	Tickets 	Chats 	WA Chats 	Total Productivity 	Average First Response Time (Chats) 	Average First Response Time (WA Chats) 
Modhi Alanzi 						
Saud Almutlaq 						
Rashid Rashoud 						
Asma Salem 	73 	7 	11 	91 	00:00:23 	00:00:40 
Reenad Alosaimi 	14 	37 	40 	91 	00:00:54 	00:00:54 
Shehanah Khalid 	6 	44 	62 	112 	00:01:30 	00:01:23 
Amira Alanaz 	43 	29 	39 	111 	00:00:36 	00:01:10 
Naif Teni 						
Shahad Albelihed 						
Hilah Alolayan 			18 	18 		00:01:35 
Khalid Alamri 						
Hessah Alsufayyan 	18 	25 	27 	70 	00:00:31 	00:01:03 
Abdulrahman Alqumea 						
Bshayer Almalki 						
Shoaa Nfeesah 						
Grand Total 	154 	142 	197 	493 	00:00:17 	00:00:27 

10-Sep-22 	WebTeam India 						
Names 	Tickets 	Chats 	WA Chats 	Tagging 	Total Productivity 	Average First Response Time (Chats) 	Average First Response Time (WA Chats) 
Mohd. Elbadri 	7 				7 		
Rossana 				144 	144 		
Mohammed Bahashwan 							
Sohaib 	58 	5 	14 		77 	00:01:12 	00:01:01 
Elharith Elsiddig 							
Mais Said 							
Ziena Saeed 	43 	12 	30 		85 	00:00:55 	00:00:57 
Abdulqader Ahmed 				21 	21 		
Mohamed Almustafa 	39 	11 	30 		80 	00:01:53 	00:01:09 
huma sayed 	79 				79 		
Mazin ibrahim bassi 	70 	3 	8 		81 	00:01:18 	00:00:35 
Samer Salmeh 							
Aya Saoud 	8 	32 	43 		83 	00:01:13 	00:00:55 
Safa Mursel 				158 	158 		
Mazen Mohd. 	33 	7 	25 		65 	00:00:56 	00:00:53 
Mohammed Murshed 	14 			65 	79 		
Yahya Mohammed 				19 	19 		
Mohammad Tawfik 	60 	2 	17 		79 	00:01:38 	00:01:08 
Manish Kumar 							
Apoorv Joshi 							
Nikhil Bishnoi 							
Grand Total 	411 	72 	167 	407 	1057 	00:00:26 	00:00:19 

10-Sep-22 	WebTeam KSA 					
Names 	Tickets 	Chats 	WA Chats 	Total Productivity 	Average First Response Time (Chats) 	Average First Response Time (WA Chats) 
Modhi Alanzi 						
Saud Almutlaq 	15 	21 		29 	00:01:23 	
Rashid Rashoud 						
Asma Salem 	76 	4 	5 	85 	00:00:24 	00:01:16 
Reenad Alosaimi 	16 	19 	52 	87 	00:00:54 	00:00:56 
Shehanah Khalid 	4 	44 	32 	80 	00:01:24 	00:01:59 
Amira Alanaz 	35 	23 	34 	92 	00:00:48 	00:01:06 
Naif Teni 						
Shahad Albelihed 						
Hilah Alolayan 		3 	23 	26 	00:00:31 	00:01:53 
Khalid Alamri 						
Hessah Alsufayyan 	28 	11 	19 	58 	00:00:31 	00:00:41 
Abdulrahman Alqumea 	16 	17 	9 	42 	00:00:51 	00:00:31 
Bshayer Almalki 						
Shoaa Nfeesah 						
Grand Total 	190 	142 	174 	499 	00:00:27 	00:00:33 

From: "Gaurav Yadav" <[email-masked]> 
To: "deeksha" <[email-masked]>, "saurabh" <[email-masked]> 
Cc: "Ashish Dabral" <[email-masked]> 
Sent: Saturday, September 10, 2022 1:18:33 PM 
Subject: Re: Yesterday's productivity update for WebTeam India & KSA 

Hi, 
Have updated productivity of KSA for yesterday according to there shift. 

09-Sep-22 	WebTeam KSA 					
Names 	Tickets 	Chats 	WA Chats 	Total Productivity 	Average First Response Time (Chats) 	Average First Response Time (WA Chats) 
Modhi Alanzi 	23 	10 	3 	36 	00:01:47 	00:01:25 
Saud Almutlaq 	19 	7 		26 	00:01:54 	
Rashid Rashoud 						
Asma Salem 						
Reenad Alosaimi 	33 	21 	9 	63 	00:00:34 	00:00:53 
Shehanah Khalid 	5 	19 	19 	43 	00:01:12 	00:01:26 
Amira Alanaz 	26 	13 	7 	46 	00:00:25 	00:02:45 
Naif Teni 						
Shahad Albelihed 						
Hilah Alolayan 	32 	20 	23 	75 	00:00:39 	00:00:51 
Khalid Alamri 						
Hessah Alsufayyan 						
Abdulrahman Alqumea 	16 	17 	9 	42 	00:00:51 	00:00:31 
Bshayer Almalki 	87 			87 		
Shoaa Nfeesah 	85 			85 		
Grand Total 	326 	107 	70 	503 	00:00:29 	00:00:31 

From: "Gaurav Yadav" <[email-masked]> 
To: "deeksha" <[email-masked]>, "saurabh" <[email-masked]> 
Cc: "Ashish Dabral" <[email-masked]> 
Sent: Saturday, September 10, 2022 12:40:05 PM 
Subject: Yesterday's productivity update for WebTeam India & KSA 

Hi, 
Given below is the updated productivity for yesterday. 

09-Sep-22 	WebTeam India 						
Names 	Tickets 	Chats 	WA Chats 	Tagging 	Total Productivity 	Average First Response Time (Chats) 	Average First Response Time (WA Chats) 
Mohd. Elbadri 							
Rossana 				91 	91 		
Mohammed Bahashwan 	48 	2 	17 		67 	00:02:04 	00:01:02 
Sohaib 	39 	6 	25 		70 	00:01:21 	00:00:50 
Elharith Elsiddig 				1 	1 		
Mais Said 	19 	6 	57 		82 	00:01:01 	00:00:50 
Ziena Saeed 	58 	10 	3 		71 	00:00:38 	00:01:30 
Abdulqader Ahmed 				1 	1 		
Mohamed Almustafa 	36 	4 	10 		50 	00:01:33 	00:01:18 
huma sayed 	82 				82 		
Mazin ibrahim bassi 	50 				50 		
Samer Salmeh 				38 	38 		
Aya Saoud 	40 	8 	16 		64 	00:00:55 	00:00:54 
Safa Mursel 							
Mazen Mohd. 	1 	3 	20 		24 	00:00:36 	00:01:58 
Mohammed Murshed 	31 	2 	17 		50 	00:02:07 	00:01:14 
Yahya Mohammed 				119 	119 		
Mohammad Tawfik 	54 	3 	3 		60 	00:01:05 	00:01:02 
Manish Kumar 							
Apoorv Joshi 				1 	1 		
Nikhil Bishnoi 							
Grand Total 	458 	44 	168 	251 	921 	00:00:32 	00:00:30 

09-Sep-22 	WebTeam KSA 					
Names 	Tickets 	Chats 	WA Chats 	Total Productivity 	Average First Response Time (Chats) 	Average First Response Time (WA Chats) 
Modhi Alanzi 	23 	10 	3 	36 	00:01:47 	00:01:25 
Saud Almutlaq 	40 	2 		42 	00:00:10 	
Rashid Rashoud 						
Asma Salem 						
Reenad Alosaimi 	33 	21 	9 	63 	00:00:34 	00:00:53 
Shehanah Khalid 	5 	19 	19 	43 	00:01:12 	00:01:26 
Amira Alanaz 	26 	13 	7 	46 	00:00:25 	00:02:45 
Naif Teni 						
Shahad Albelihed 						
Hilah Alolayan 	32 	20 	23 	75 	00:00:39 	00:00:51 
Khalid Alamri 						
Hessah Alsufayyan 						
Abdulrahman Alqumea 	25 	26 	2 	53 	00:00:42 	00:07:34 
Bshayer Almalki 	87 			87 		
Shoaa Nfeesah 	85 			85 		
Grand Total 	356 	111 	63 	530 	00:00:22 	00:01:00 

From: "Gaurav Yadav" <[email-masked]> 
To: "deeksha" <[email-masked]>, "saurabh" <[email-masked]> 
Cc: "Ashish Dabral" <[email-masked]> 
Sent: Saturday, September 10, 2022 11:42:07 AM 
Subject: Re: Yesterday's productivity update for WebTeam India & KSA 

Hi, 
Given below is yesterday's productivity update for WebTeam India and KSA. 

09-Sep-22 	WebTeam India 						
Names 	Tickets 	Chats 	WA Chats 	Tagging 	Total 	Average First Response Time (Chats) 	Average First Response Time (WA Chats) 
Mohd. Elbadri 							
Rossana 				91 	91 		
Mohammed Bahashwan 	55 	2 	17 		74 	00:02:04 	00:01:02 
Sohaib 	41 	6 	25 		72 	00:01:21 	00:00:50 
Elharith Elsiddig 				1 	1 		
Mais Said 	23 	6 	57 		86 	00:01:01 	00:00:50 
Ziena Saeed 	64 	10 	3 		77 	00:00:38 	00:01:30 
Abdulqader Ahmed 				1 	1 		
Mohamed Almustafa 	37 	4 	10 		51 	00:01:33 	00:01:18 
huma sayed 	82 				82 		
Mazin ibrahim bassi 	57 				57 		
Samer Salmeh 				38 	38 		
Aya Saoud 	46 	8 	16 		70 	00:00:55 	00:00:54 
Safa Mursel 							
Mazen Mohd. 	2 	3 	20 		25 	00:00:36 	00:01:58 
Mohammed Murshed 	33 	2 	17 		52 	00:02:07 	00:01:14 
Yahya Mohammed 				119 	119 		
Mohammad Tawfik 	63 	3 	3 		69 	00:01:05 	00:01:02 
Manish Kumar 							
Apoorv Joshi 				1 	1 		
Nikhil Bishnoi 							
Grand Total 	503 	44 	168 	251 	966 	00:00:32 	00:00:30 

09-Sep-22 	WebTeam KSA 					
Names 	Tickets 	Chats 	WA Chats 	Total 	Average First Response Time (Chats) 	Average First Response Time (WA Chats) 
Modhi Alanzi 	23 	10 	3 	36 	00:01:47 	00:01:25 
Saud Almutlaq 	44 	2 		46 	00:00:10 	
Rashid Rashoud 						
Asma Salem 						
Reenad Alosaimi 	35 	21 	9 	65 	00:00:34 	00:00:53 
Shehanah Khalid 	7 	19 	19 	45 	00:01:12 	00:01:26 
Amira Alanaz 	52 	13 	7 	72 	00:00:25 	00:02:45 
Naif Teni 						
Shahad Albelihed 						
Hilah Alolayan 	32 	20 	23 	75 	00:00:39 	00:00:51 
Khalid Alamri 						
Hessah Alsufayyan 						
Abdulrahman Alqumea 	31 	26 	2 	59 	00:00:42 	00:07:34 
Bshayer Almalki 	91 			91 		
Shoaa Nfeesah 	87 			87 		
Grand Total 	402 	111 	63 	576 	00:00:22 	00:01:00 

From: "Gaurav Yadav" <[email-masked]> 
To: "deeksha" <[email-masked]>, "saurabh" <[email-masked]> 
Cc: "Ashish Dabral" <[email-masked]> 
Sent: Friday, September 9, 2022 4:38:25 PM 
Subject: Yesterday's productivity update for WebTeam India & KSA 

Hi, 
Given below is yesterday's productivity update for WebTeam India and KSA. 

09-Sep-22 	WebTeam India 						
Names 	Tickets 	Chats 	WA Chats 	Tagging 	
Total 
Productivity 
	Average First Response Time (Chats) 	Average First Response Time (WA Chats) 
Mohd. Elbadri 	37 	17 	25 		79 	00:00:27 	00:00:09 
Rossana 	1 			140 	141 		
Mohammed Bahashwan 	64 	6 	11 		81 	00:00:55 	00:01:27 
Sohaib 	65 	15 	23 		103 	00:01:01 	00:00:56 
Elharith Elsiddig 				1 	1 		
Mais Said 	55 	1 	52 		108 	00:01:06 	00:01:08 
Ziena Saeed 	91 	15 	3 		109 	00:00:44 	00:01:03 
Abdulqader Ahmed 				25 	25 		
Mohamed Almustafa 	68 	2 	6 		76 	00:00:04 	00:00:40 
huma sayed 	80 				80 		
Mazin ibrahim bassi 	81 				81 		
Samer Salmeh 				49 	49 		
Aya Saoud 	62 	18 	27 		107 	00:00:56 	00:00:50 
Safa Mursel 				168 	168 		
Mazen Mohd. 	30 	13 	9 		52 	00:00:36 	00:00:49 
Mohammed Murshed 	30 		2 		32 		00:00:35 
Yahya Mohammed 				132 	132 		
Mohammad Tawfik 	43 	10 	22 		75 	00:00:53 	00:01:10 
Manish Kumar 	2 				2 		
Apoorv Joshi 				1 	1 		
Nikhil Bishnoi 	1 				1 		
Grand Total 	710 	97 	180 	516 	1503 	00:00:19 	00:00:25 

09-Sep-22 	WebTeam KSA 						
Names 	Tickets 	Chats 	WA Chats 	Tagging 	Total Productivity 	Average First Response Time (Chats) 	Average First Response Time (WA Chats) 
Modhi Alanzi 		51 	5 		56 	00:01:21 	00:05:31 
Saud Almutlaq 							
Rashid Rashoud 							
Asma Salem 							
Reenad Alosaimi 							
Shehanah Khalid 	6 	55 	1 		62 	00:01:16 	00:12:13 
Amira Alanaz 							
Naif Teni 							
Shahad Albelihed 							
Hilah Alolayan 	63 	37 	9 		109 	00:01:03 	00:00:40 
Khalid Alamri 	29 				29 		
Hessah Alsufayyan 	33 	33 	10 		76 	00:00:56 	00:06:34 
Abdulrahman Alqumea 	2 	84 	5 		91 	00:00:53 	00:35:28 
Bshayer Almalki 	76 				76 		
Shoaa Nfeesah 	80 				80 		
Grand Total 	289 	260 	30 		579 	00:00:22 	00:04:02 

From: "Gaurav Yadav" <[email-masked]> 
To: "deeksha" <[email-masked]>, "saurabh" <[email-masked]> 
Cc: "Ashish Dabral" <[email-masked]> 
Sent: Tuesday, August 30, 2022 7:39:45 PM 
Subject: Productivity update for WebTeam India & KSA 

Hi, 
Given below is the productivity update for WebTeam India and KSA. 

Date 	29-Aug-22 	WebTeam India 					
							
Name 	Total Tickets 	Total Chats 	Total WA Chats 	Total Tagging 	
Total 
Productivity 
	Average of First Response Time (Chats) 	Average of First response time (WA Chats) 
Mohammed yahya 				192 	192 		
Maya Shamma 				189 	189 		
Rossana Rass 				175 	175 		
Aya Saoud 	44 	21 	27 		92 	00:01:25 	00:01:08 
Sohaib Ahmed 	51 	23 	17 		91 	00:01:11 	00:00:52 
Md Bahashwan 	71 	13 	6 		90 	00:00:54 	00:00:58 
Mais Said 	27 	20 	42 		89 	00:01:27 	00:00:45 
Ziena Saeed 	59 	23 	7 		89 	00:01:44 	00:00:43 
Mazen Mohd. 	41 	27 	20 		88 	00:01:05 	00:01:00 
huma sayed 	86 				86 		
Mohammad Tawfik 	45 	16 	23 		84 	00:00:49 	00:00:58 
Mohamed Almustafa 	35 	16 	26 		77 	00:01:35 	00:01:02 
Badri . 	57 	2 	9 		68 	00:01:15 	00:01:56 
Mazin ibrahim bassi 	33 	12 	21 		66 	00:01:21 	00:01:03 
Mohammed Murshed 	44 		7 		51 		00:02:40 
Apoorv Joshi 				25 	25 		
Abdulqader Ahmed 				20 	20 		
Nikhil Bishnoi 	1 				1 		
Elharith elsiddig 							
Samer Salmeh 							
Manish Kumar 							
Grand Total 	594 	173 	205 	601 	1573 	00:01:17 	00:01:11 

Date 	29-Aug-22 	WebTeam KSA 				
						
Name 	Total Tickets 	Total Chats 	Total WA Chats 	Total Productivity 	Average of First Response Time (Chats) 	Average of First response time (WA Chats) 
Asma Salem 	21 	127 	5 	153 	00:00:53 	00:01:25 
Hilah Alolayan 	25 	90 	18 	133 	00:01:18 	00:01:16 
Reenad Alosaimi 	68 	40 	6 	114 	00:01:00 	00:01:17 
Amira Alanaz 	13 	92 	8 	113 	00:00:49 	00:04:19 
Shahad Albelihed 	43 	54 		97 	00:01:10 	
Bshayer Almalki 	83 			83 		
Shoaa Nfeesah 	80 			80 		
Modhi Alanzi 	21 	30 	2 	53 	00:00:50 	00:08:22 
Khalid Alamri 		9 	1 	10 	00:01:53 	00:01:06 
Shehanah Khalid 						
Naif Teni 						
Rashid Rashoud 						
Abdulrahman Alqumea 						
Hessah Alsufayyan 						
Saud Almutlaq 						
Grand Total 	354 	442 	40 	836 	00:01:08 	00:02:58