Subject: Release Call Report 15th Sep
From: Gaurav Yadav <[email-masked]>
To: deeksha <[email-masked]>
Cc: Ashish Dabral <[email-masked]>
Date: Fri, 16 Sep 2022 05:48:32 -0700 (MST)

Hi ma'am, 
Given below is the call report for release. One call was missed and 7 went to VM. 

Incoming call report - 14th - 15th Sep 
Total Incoming call = 44 
	Calls picked up = 81.81 
					
	Agent 	Calls Picked up 	Total Duration 		
	Jayson 	24 	02:42:58 		
	Hannah 	10 	00:51:09 		
	Erah 	2 	00:27:58 		
	Total 	36 	04:02:05 		
					
	Missed calls 				
	caller number 	Remarks 			
	15083302932 	Jayson was on call 			
					
	Voicemails 				
	caller number 	Duration 	Remarks 		
	17813673257 	00:00:43 	Erah and Hannah were on call, Jayson was available 		
	15088875251 	00:00:36 	Erah and Hannah were on call, Jayson was available 		
	13216821529 	00:00:52 	Jayson was available 		
	15085239620 	00:00:08 	Hannah was available 		
	15087357670 	00:00:10 	Hannah was available 		
	18608100763 	00:00:36 	Hannah was available 		
	19786604798 	00:00:29 	Hannah was available 		

From: "Gaurav Yadav" <[email-masked]> 
To: "deeksha" <[email-masked]> 
Cc: "Ashish Dabral" <[email-masked]> 
Sent: Thursday, September 15, 2022 5:06:40 PM 
Subject: Release Call Report 14th Sep 

Hi ma'am, 
Given below is the call report for release. 

Call report 13th-14th Sep 			

Total incoming calls = 40 
		Picked up call % = 87.5 
			
Picked up calls 			
Agent 	Total picked up calls 	Total duration 	
Erah 	10 	01:03:15 	
Hannah 	13 	01:03:44 	
Jayson 	12 	01:30:56 	
Total 	35 	03:37:55 	
			
Voicemails 			
caller number 	Duration 	Remarks 	
14136265002 	00:00:32 	Erah said on teams - call dropped, no option to answer call 	
16175046080 	00:00:12 	Jayson was on call, Erah and Hannah were available 	
14133511631 	00:00:36 	Jayson and Hannah were on call, Erah was available 	
16178350360 	00:00:40 	Jayson and Hannah were on call, Erah was available 	
12039156328 	00:00:40 	Jayson was on call, Erah and Hannah were available 	

From: "Gaurav Yadav" <[email-masked]> 
To: "deeksha" <[email-masked]> 
Cc: "Ashish Dabral" <[email-masked]> 
Sent: Wednesday, September 14, 2022 5:36:56 PM 
Subject: Release Call Report 13th Sep 

Hi ma'am, 
Given below is the call report for release. 

Release 12th-13th Sep 			
Total Incoming Calls = 19 	Picked calls % = 90.48% 	
				
Agents 	Total Calls Picked 	Total Duration 		
Jayson 	12 	01:31:30 		
Erah 	4 	00:28:28 		
Hannah 	3 	00:10:55 		
Total 	19 	02:10:53 		
				
Voicemails 				
Caller No. 	Duration 	Remarks 		
18172231486 	00:00:35 	Jayson was on call, others shift got over 
12035219305 	00:00:40 	Jayson was on call, others on Week Off