Subject: Productivity Report - HomeBox India and KSA for 15th Sep
From: Gaurav Yadav <[email-masked]>
To: deeksha <[email-masked]>, saurabh <[email-masked]>
Cc: Ashish Dabral <[email-masked]>
Date: Fri, 16 Sep 2022 03:55:54 -0700 (MST)

Hi, 
GIven below is productivity update for HomeBox India and KSA for 15th Sep 

15-Sep-22 	HomeBox India 								

Names 

Tickets 

Chats 

Productivity 
	Average First Response Time (Chats) 	Average Response time (Chats) 	

Total messages sent 

Average messages per chat 

Chat Online time 
	
IntelliAssign Active Time 

Syed Ataullah 	6 		6 			1 		02:11:00 	
malek al hosan 	23 	4 	27 		00:06:59 	22 	5.5 	02:18:00 	
Amir Aziz 									
Jok Kuol 	40 	68 	108 	00:03:52 	00:02:05 	368 	5.4 	06:35:00 	06:17:00 
Waseem Ahemad . Khan 	17 	73 	90 	00:02:46 	00:03:56 	321 	4.4 	06:26:00 	04:57:00 
Hasan Nour 	21 		21 						
Mohiuddin LSM 	57 	42 	99 	00:02:07 	00:04:18 	271 	6.5 	05:01:00 	
Alhamzi Mohammed 	9 	78 	87 	00:05:34 	00:03:30 	408 	5.2 	05:22:00 	05:59:00 
Aws Adra 	65 	31 	96 	00:00:59 	00:00:37 	219 	7.1 	03:36:00 	04:50:00 
Mosab Mohammed Abdalla Nasreldin 									
Taher Mohammed 	5 	157 	162 	00:05:12 	00:05:47 	1076 	6.9 	09:27:00 	06:40:00 
Ali Al hazzaa 	116 	26 	142 	00:01:07 	00:04:40 	66 	2.5 	02:24:00 	00:22:00 
Ali ibraheem 									
Abdallah Ahemad 		127 	127 	00:19:49 	00:03:52 	751 	5.9 	06:39:00 	
Grand Total 	359 	606 	965 	00:02:58 	00:02:33 	3503 	5.48 	03:34:13 	02:04:39 

15-Sep-22 	HomeBox KSA 							
Names 	Tickets 	Chats 	Productivity 	Average First Response Time (Chats) 	Average Response time (Chats) 	Chat Online time 	IntelliAssign Active Time 	Total messages sent 	Average messages per chat 
! Hassan Bin Saeed 	7 	42 	49 	00:02:37 	00:01:02 	01:48:00 	01:14:00 	177 	4.2 
Asma Alotaibi 									
Khaled Sufian 	3 	62 	65 	00:02:31 	00:03:17 	04:15:00 	02:46:00 	337 	5.4 
Sultan Motawa 	4 	189 	193 	00:01:24 	00:00:49 	06:13:00 	02:52:00 	795 	4.2 
Nourah Alfhaid 									
Wejdan Alotaibi 		112 	112 	00:11:53 	00:01:12 	05:29:00 	05:45:00 	391 	3.5 
Grand Total 	14 	405 	419 	00:03:04 	00:01:03 	02:57:30 	02:06:10 	1700 	4.34 

From: "Gaurav Yadav" <[email-masked]> 
To: "deeksha" <[email-masked]>, "saurabh" <[email-masked]> 
Cc: "Ashish Dabral" <[email-masked]> 
Sent: Thursday, September 15, 2022 4:24:39 PM 
Subject: Productivity Report - HomeBox India and KSA for 14th Sep 

Hi, 
GIven below is productivity update for HomeBox India and KSA for 14th Sep 

14-Sep-22 	HomeBox India 				

Names 
	
Tickets 
	
Chats 
	
Productivity 
	Average First Response Time (Chats) 	Average Response time (Chats) 
Syed Ataullah 	1 	13 	14 		
malek al hosan 	13 	2 	15 	00:14:05 	00:01:05 
Amir Aziz 					
Jok Kuol 	38 	48 	86 	00:01:46 	00:01:36 
Waseem Ahemad . Khan 	7 	72 	79 	00:03:45 	00:03:40 
Hasan Nour 					
Mohiuddin LSM 	16 	66 	82 	00:04:39 	00:06:11 
Alhamzi Mohammed 	31 	44 	75 	00:07:47 	00:02:32 
Aws Adra 	42 	29 	71 	00:00:51 	00:00:39 
Mosab Mohammed Abdalla Nasreldin 					
Taher Mohammed 		155 	155 	00:04:18 	00:06:39 
Ali Al hazzaa 	49 	68 	117 	00:02:48 	00:05:01 
Ali ibraheem 	3 	47 	50 	00:14:35 	00:00:31 
Abdallah Ahemad 	4 	126 	130 	00:10:20 	00:04:11 
Grand Total 	204 	670 	874 	00:04:38 	00:02:17 

14-Sep-22 	HomeBox KSA 			

Names 
	
Tickets 
	
Chats 
	
Productivity 
	
Average First Response Time (Chats) 
	Average Response time (Chats) 
! Hassan Bin Saeed 	9 		9 		
Asma Alotaibi 					
Khaled Sufian 		10 	10 	00:03:50 	00:05:47 
Sultan Motawa 	4 	181 	185 	00:01:25 	00:00:51 
Nourah Alfhaid 					
Wejdan Alotaibi 	1 	113 	114 	00:10:35 	00:01:17 
Grand Total 	14 	304 	318 	00:02:38 	00:01:19 

From: "Gaurav Yadav" <[email-masked]> 
To: "deeksha" <[email-masked]>, "saurabh" <[email-masked]> 
Cc: "Ashish Dabral" <[email-masked]> 
Sent: Wednesday, September 14, 2022 2:43:32 PM 
Subject: Productivity Report - HomeBox India and KSA for 13th Sep 

Hi, 
GIven below is productivity update for HomeBox India and KSA for 13th Sep 

13-Sep-22 	HomeBox India 							

Names 

Tickets 

Chats 
	
WA Chats 

Total Productivity 
	Average First Response Time (Chats) 	Average First Response Time (WA Chats) 	Average Response time (Chats) 	Chat Online time 
Syed Ataullah 		2 		2 	00:01:35 		00:01:13 	02:37:00 
malek al hosan 	30 	11 		41 	00:12:18 		00:03:45 	03:23:00 
Amir Aziz 								
Jok Kuol 	85 	28 		113 	00:01:40 		00:01:24 	03:55:00 
Waseem Ahemad . Khan 	5 	95 		100 	00:04:32 		00:04:05 	07:01:00 
Hasan Nour 								00:02:00 
Mohiuddin LSM 	62 	20 		82 	00:02:04 		00:06:12 	02:15:00 
Alhamzi Mohammed 	37 	49 		86 	00:08:17 		00:05:06 	03:55:00 
Aws Adra 	67 	12 	12 	91 	00:03:58 	00:06:45 	00:00:39 	02:06:00 
Mosab Mohammed Abdalla Nasreldin 								
Taher Mohammed 	4 	112 		116 	00:03:46 		00:04:58 	08:18:00 
Ali Al hazzaa 								
Ali ibraheem 	25 	10 		35 	00:02:02 		00:01:18 	00:51:00 
Abdallah Ahemad 	7 			7 				00:29:00 
Grand Total 	322 	339 	12 	673 	00:02:52 	00:00:29 	00:02:03 	02:29:26 

13-Sep-22 	HomeBox KSA 				
Names 	Tickets 	Chats 	Total 	Average First Response Time (Chats) 	Average Response time (Chats) 	Chat Online time 
! Hassan Bin Saeed 	14 	74 	88 	00:05:07 	00:02:07 	03:00:00 
Asma Alotaibi 						
Khaled Sufian 	1 	20 	21 	00:02:55 	00:02:57 	03:09:00 
Sultan Motawa 						00:23:00 
Nourah Alfhaid 	6 	47 	53 	00:08:13 	00:06:37 	03:29:00 
Wejdan Alotaibi 	8 	79 	87 	00:07:03 	00:05:49 	05:39:00 
Grand Total 	29 	220 	249 	00:04:40 	00:03:30 	02:36:40 

From: "Gaurav Yadav" <[email-masked]> 
To: "deeksha" <[email-masked]>, "saurabh" <[email-masked]> 
Cc: "Ashish Dabral" <[email-masked]> 
Sent: Tuesday, September 13, 2022 3:50:23 PM 
Subject: Productivity Report - HomeBox India and KSA for 12th Sep 

Hi, 
GIven below is productivity update for HomeBox India and KSA for 12th Sep 

12-Sep-22 	HomeBox India 			
Names 	Tickets 	Chats 	Total 	Average First Response Time (Chats) 
Syed Ataullah 		1 	1 	
malek al hosan 	17 		17 	
Amir Aziz 				
Jok Kuol 	54 	42 	96 	00:01:00 
Waseem Ahemad . Khan 	10 	86 	96 	00:02:45 
Hasan Nour 				
Mohiuddin LSM 	38 	33 	71 	00:02:36 
Alhamzi Mohammed 	24 	73 	97 	00:06:52 
Aws Adra 	58 	55 	113 	00:01:04 
Mosab Mohammed Abdalla Nasreldin 				
Taher Mohammed 	3 	154 	157 	00:02:19 
Ali Al hazzaa 	83 	50 	133 	00:02:14 
Ali ibraheem 		13 	13 	00:00:03 
Abdallah Ahemad 	23 	24 	47 	00:01:02 
Grand Total 	310 	531 	841 	00:01:25 

12-Sep-22 	HomeBox KSA 		
Names 	Tickets 	Chats 	Total 	Average First Response Time (Chats) 
! Hassan Bin Saeed 	28 	27 	55 	00:03:07 
Asma Alotaibi 				
Khaled Sufian 				
Sultan Motawa 		124 	124 	00:03:00 
Nourah Alfhaid 		102 	102 	00:05:41 
Wejdan Alotaibi 		125 	125 	00:08:10 
Grand Total 	28 	378 	406 	00:03:20 

From: "Gaurav Yadav" <[email-masked]> 
To: "deeksha" <[email-masked]>, "saurabh" <[email-masked]> 
Cc: "Ashish Dabral" <[email-masked]> 
Sent: Monday, September 12, 2022 4:26:52 PM 
Subject: Productivity Report - HomeBox India and KSA for 10th & 11th Sep 

Hi, 
GIven below is productivity update for HomeBox India and KSA for 10th and 11th Sep 

11-Sep-22 	HomeBox India 			
Names 	Tickets 	Chats 	Total 	Average First Response Time (Chats) 
Syed Ataullah 				
malek al hosan 	52 	5 	57 	00:20:26 
Amir Aziz 				
Jok Kuol 				
Waseem Ahemad . Khan 	10 	110 	120 	00:02:40 
Hasan Nour 	6 	25 	31 	00:02:12 
Mohiuddin LSM 				
Alhamzi Mohammed 	52 	48 	100 	00:05:48 
Aws Adra 	61 	36 	97 	00:00:46 
Mosab Mohammed Abdalla Nasreldin 				
Taher Mohammed 	2 	121 	123 	00:03:04 
Ali Al hazzaa 	81 	25 	106 	00:01:20 
Ali ibraheem 	1 	77 	78 	00:00:08 
Abdallah Ahemad 	28 	46 	74 	00:04:02 
Grand Total 	293 	493 	786 	00:02:53 

11-Sep-22 	HomeBox KSA 		
Names 	Tickets 	Chats 	Total 	Average First Response Time (Chats) 
! Hassan Bin Saeed 	15 	73 	88 	00:03:59 
Asma Alotaibi 				
Khaled Sufian 				
Sultan Motawa 	6 	56 	62 
	00:00:52 
Nourah Alfhaid 		106 	106 	00:06:56 
Wejdan Alotaibi 	5 	137 	142 	00:04:12 
Grand Total 	26 	372 	398 	00:02:40 

10-Sep-22 	HomeBox India 			
Names 	Tickets 	Chats 	Total 	Average First Response Time (Chats) 
Syed Ataullah 	19 	1 	20 	
malek al hosan 				
Amir Aziz 				
Jok Kuol 	53 	22 	75 	00:02:02 
Waseem Ahemad . Khan 	4 	106 	110 	00:02:07 
Hasan Nour 	26 	5 	31 	00:33:52 
Mohiuddin LSM 	35 	65 	100 	00:02:13 
Alhamzi Mohammed 				
Aws Adra 	38 	41 	79 	00:00:52 
Mosab Mohammed Abdalla Nasreldin 				
Taher Mohammed 	5 	101 	106 	00:02:20 
Ali Al hazzaa 	55 	45 	100 	00:01:15 
Ali ibraheem 		126 	126 	00:01:57 
Abdallah Ahemad 	7 	88 	95 	00:03:02 
Grand Total 	242 	600 	842 	00:03:33 

10-Sep-22 	HomeBox KSA 		
Names 	Tickets 	Chats 	Total 	Average First Response Time (Chats) 
! Hassan Bin Saeed 				
Asma Alotaibi 				
Khaled Sufian 		118 	118 	00:06:36 
Sultan Motawa 	3 	80 	83 	00:02:14 
Nourah Alfhaid 		82 	82 	00:07:15 
Wejdan Alotaibi 				
Grand Total 	3 	280 	283 	00:02:41 

From: "Gaurav Yadav" <[email-masked]> 
To: "deeksha" <[email-masked]>, "saurabh" <[email-masked]> 
Cc: "Ashish Dabral" <[email-masked]> 
Sent: Saturday, September 10, 2022 11:51:28 AM 
Subject: Yesterday's Productivity Report - HomeBox India and KSA 

Hi, 
GIven below is yesterday's productivity update for HomeBox India and KSA 

09-Sep-22 	HomeBox India 			
Names 	Tickets 	Chats 	Total 	Average First Response Time (Chats) 
Syed Ataullah 	19 		19 	
malek al hosan 				
Amir Aziz 				
Jok Kuol 	42 	39 	81 	00:01:29 
Waseem Ahemad . Khan 				
Hasan Nour 	27 		27 	
Mohiuddin LSM 	33 	44 	77 	00:02:29 
Alhamzi Mohammed 	22 	47 	69 	00:04:00 
Aws Adra 	58 	32 	90 	00:00:52 
Mosab Mohammed Abdalla Nasreldin 				
Taher Mohammed 				
Ali Al hazzaa 	28 	87 	115 	00:28:13 
Ali ibraheem 	21 	27 	48 	00:00:17 
Abdallah Ahemad 		22 	22 	00:00:43 
Grand Total 	250 	298 	548 	00:02:43 

09-Sep-22 	HomeBox KSA 		
Names 	Tickets 	Chats 	Total 	Average First Response Time (Chats) 
! Hassan Bin Saeed 				
Asma Alotaibi 	22 	64 	86 	00:01:19 
Khaled Sufian 	11 	57 	68 	00:02:20 
Sultan Motawa 				
Nourah Alfhaid 		70 	70 	00:02:26 
Wejdan Alotaibi 		7 	7 	00:27:24 
Grand Total 	33 	198 	231 	00:05:35 

From: "Gaurav Yadav" <[email-masked]> 
To: "deeksha" <[email-masked]>, "saurabh" <[email-masked]> 
Cc: "Ashish Dabral" <[email-masked]> 
Sent: Friday, September 9, 2022 4:46:12 PM 
Subject: Yesterday's Productivity Report - HomeBox India and KSA 

Hi, 
GIven below is yesterday's productivity update for HomeBox India and KSA 

09-Sep-22 	HomeBox India 			
Names 	Tickets 	Chats 	Total 	Average First Response Time (Chats) 
Syed Ataullah 	2 		2 	
malek al hosan 	25 		25 	
Amir Aziz 				
Jok Kuol 	45 	50 	95 	00:01:30 
Waseem Ahemad . Khan 	11 	103 	114 	00:04:50 
Hasan Nour 	11 		11 	
Mohiuddin LSM 	31 		31 	
Alhamzi Mohammed 	32 	111 	143 	00:07:57 
Aws Adra 	43 	50 	93 	00:00:59 
Mosab Mohammed Abdalla Nasreldin 				
Taher Mohammed 	4 	194 	198 	00:02:44 
Ali Al hazzaa 	80 	7 	87 	00:00:49 
Ali ibraheem 		13 	13 	00:00:04 
Abdallah Ahemad 		88 	88 	00:09:47 
Grand Total 	284 	616 	900 	00:02:03 

09-Sep-22 	HomeBox KSA 		
Names 	Tickets 	Chats 	Total 	Average First Response Time (Chats) 
! Hassan Bin Saeed 	38 	67 	105 	00:03:10 
Asma Alotaibi 	11 	51 	62 	00:02:58 
Khaled Sufian 	3 	60 	63 	00:04:48 
Sultan Motawa 				
Nourah Alfhaid 				
Wejdan Alotaibi 		86 	86 	00:06:18 
Grand Total 	52 	264 	316 	00:02:52