Subject: HFL call report for yesterday
From: Gaurav Yadav <[email-masked]>
To: deeksha <[email-masked]>
Cc: Ashish Dabral <[email-masked]>
Date: Wed, 14 Sep 2022 05:12:45 -0700 (MST)

Hi ma'am 
Given below is the HFL call report for yesterday. All calls were picked up. 

Total Incoming Calls = 17 	Picked up calls % = 100% 
			
Agents 	Total Calls Picked 	Total Duration 	
Jason 	9 	00:35:24 	
Harsh 	6 	00:08:41 	
Anish 	2 	00:30:42 	
Total 	17 	01:14:47 	

Total Outgoing Calls = 4 		
			
Agents 	Total Outbound Calls 	Total duration 	
Anish 	2 	00:21:21 	
Jason 	2 	00:04:30 	
Total 	4 	00:25:51 	
			
Outbound calls unanswered = 5