Subject: LSM Automation Report - 2nd Sep to 8th Sep
From: Gaurav Yadav <[email-masked]>
To: saurabh <[email-masked]>
Cc: deeksha <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Fri, 9 Sep 2022 02:16:42 -0700 (MST)

Hi Sir, 
Given below is the LSM Automation update from 2nd Sep till 8th Sep 

	Total Tickets done 		C-Sat % 		FCR % 		Avg tickets per day 	
Summary (Aug - 8th Sep) 	12253 		46% 		51% 		314 	

Handled Automation tickets by agent 								
								
Sum of Tickets 	Date 							
Name 	02-Sep-2022 	03-Sep-2022 	04-Sep-2022 	05-Sep-2022 	06-Sep-2022 	07-Sep-2022 	08-Sep-2022 	Grand Total 
Apoorv Joshi 	2 		1 	1 			1 	5 
Maya Shamma 								
Mohammed Murshed 		55 						55 
Mohammed yahya 	128 	15 	200 	160 	125 	192 	132 	952 
Rossana Rass 	102 	120 		100 	130 	140 	140 	732 
Safa Mursel 	145 	188 	212 	169 	196 	159 	168 	1237 
Grand Total 	377 	378 	413 	430 	451 	491 	441 	2981 

Other % 								
								
Sum of Other % 	Date 							
Name 	02-Sep-2022 	03-Sep-2022 	04-Sep-2022 	05-Sep-2022 	06-Sep-2022 	07-Sep-2022 	08-Sep-2022 	
Apoorv Joshi 	100% 							
Maya Shamma 								
Mohammed Murshed 		33% 						
Mohammed yahya 	9% 	7% 	6% 	5% 	9% 	13% 	9% 	
Rossana Rass 	12% 	13% 		9% 	12% 	6% 	9% 	
Safa Mursel 	19% 	9% 	9% 	9% 	11% 	13% 	9% 	
								
FCR % 								
								
Sum of FCR % 	Date 							
Name 	02-Sep-2022 	03-Sep-2022 	04-Sep-2022 	05-Sep-2022 	06-Sep-2022 	07-Sep-2022 	08-Sep-2022 	
Apoorv Joshi 								
Maya Shamma 								
Mohammed Murshed 		38% 						
Mohammed yahya 	61% 	73% 	58% 	68% 	64% 	46% 	44% 	
Rossana Rass 	49% 	50% 		54% 	56% 	53% 	37% 	
Safa Mursel 	52% 	57% 	54% 	54% 	52% 	42% 	45% 	

CSAT % 								
								
Sum of C-Sat 	Date 							
Name 	02-Sep-2022 	03-Sep-2022 	04-Sep-2022 	05-Sep-2022 	06-Sep-2022 	07-Sep-2022 	08-Sep-2022 	
Apoorv Joshi 								
Maya Shamma 								
Mohammed Murshed 		86% 						
Mohammed yahya 	20% 		50% 	50% 	100% 	50% 		
Rossana Rass 	36% 	50% 		83% 	50% 			
Safa Mursel 	36% 	56% 	14% 	100% 	100% 	50% 	50% 	

From: "Gaurav Yadav" <[email-masked]> 
To: "saurabh" <[email-masked]> 
Cc: "deeksha" <[email-masked]>, "Ashish Dabral" <[email-masked]> 
Sent: Thursday, September 8, 2022 5:02:36 PM 
Subject: Re: LSM Automation Report - 1st Sep to 7th Sep 

Hi Sir, 
Given below is the LSM Automation update from 1st Sep till 7th Sep 

	Total Tickets done 		C-Sat % 		FCR % 		Avg tickets per day 	
	11666 		46% 		51% 		307 	

Handled Automation tickets by agent 								
								
Sum of Tickets 	Date 							
Name 	01-Sep-2022 	02-Sep-2022 	03-Sep-2022 	04-Sep-2022 	05-Sep-2022 	06-Sep-2022 	07-Sep-2022 	Grand Total 
Apoorv Joshi 		2 		1 	1 			4 
Maya Shamma 	20 							20 
Mohammed Murshed 			55 					55 
Mohammed yahya 	161 	128 	15 	200 	160 	125 	192 	981 
Rossana Rass 	130 	102 	120 		100 	130 	140 	722 
Safa Mursel 	119 	145 	188 	212 	169 	196 	159 	1188 
Grand Total 	430 	377 	378 	413 	430 	451 	491 	2970 

Other % 								
								
Sum of Other % 	Date 							
Name 	01-Sep-2022 	02-Sep-2022 	03-Sep-2022 	04-Sep-2022 	05-Sep-2022 	06-Sep-2022 	07-Sep-2022 	
Apoorv Joshi 		100% 						
Maya Shamma 	5% 							
Mohammed Murshed 			33% 					
Mohammed yahya 	7% 	9% 	7% 	6% 	5% 	9% 	13% 	
Rossana Rass 	15% 	12% 	13% 		9% 	12% 	6% 	
Safa Mursel 	14% 	19% 	9% 	9% 	9% 	11% 	13% 	
								
FCR % 								
								
Sum of FCR % 	Date 							
Name 	01-Sep-2022 	02-Sep-2022 	03-Sep-2022 	04-Sep-2022 	05-Sep-2022 	06-Sep-2022 	07-Sep-2022 	
Apoorv Joshi 								
Maya Shamma 	75% 							
Mohammed Murshed 			38% 					
Mohammed yahya 	56% 	61% 	73% 	58% 	66% 	58% 	39% 	
Rossana Rass 	50% 	49% 	50% 		54% 	45% 	44% 	
Safa Mursel 	61% 	52% 	57% 	54% 	49% 	41% 	38% 	

CSAT % 								
								
Sum of C-Sat 	Date 							
Name 	01-Sep-2022 	02-Sep-2022 	03-Sep-2022 	04-Sep-2022 	05-Sep-2022 	06-Sep-2022 	07-Sep-2022 	
Apoorv Joshi 								
Maya Shamma 	50% 							
Mohammed Murshed 			86% 					
Mohammed yahya 	63% 	20% 		39% 	59% 	46% 	45% 	
Rossana Rass 		36% 	50% 		50% 	36% 	58% 	
Safa Mursel 	29% 	36% 	55% 	46% 	57% 	32% 	56% 	

From: "Gaurav Yadav" <[email-masked]> 
To: "saurabh" <[email-masked]> 
Cc: "deeksha" <[email-masked]>, "Ashish Dabral" <[email-masked]> 
Sent: Tuesday, September 6, 2022 1:23:58 PM 
Subject: LSM Automation Report - 30th August to 5th September 

Hi Sir, 
Given below is the LSM Automation update from 30th Aug till 5th Sep 

	Total Tickets done 		C-Sat % 		FCR % 		Avg tickets per day 		
Summary (Aug - 5th Sep) 	10724 		46% 		51% 		298 		

Handled Automation tickets by agent 									
									
Sum of Tickets 	Date 								
Name 	30-Aug-2022 	31-Aug-2022 	01-Sep-2022 	02-Sep-2022 	03-Sep-2022 	04-Sep-2022 	05-Sep-2022 	Grand Total 	
Apoorv Joshi 				2 		1 	1 	4 	
Maya Shamma 	185 	175 	20 					380 	
Mohammed Murshed 					55 			55 	
Mohammed yahya 	137 	137 	161 	128 	15 	200 	160 	938 	
Rossana Rass 	158 	160 	130 	102 	120 		100 	770 	
Safa Mursel 			119 	145 	188 	212 	169 	833 	
Grand Total 	480 	472 	430 	377 	378 	413 	430 	2980 	

Other % 									
									
Sum of Other % 	Date 								
Name 	30-Aug-2022 	31-Aug-2022 	01-Sep-2022 	02-Sep-2022 	03-Sep-2022 	04-Sep-2022 	05-Sep-2022 		
Apoorv Joshi 				100% 					
Maya Shamma 	18% 	11% 	5% 						
Mohammed Murshed 					33% 				
Mohammed yahya 	6% 	9% 	7% 	9% 	7% 	6% 	5% 		
Rossana Rass 	11% 	12% 	15% 	12% 	13% 		9% 		
Safa Mursel 			14% 	19% 	9% 	9% 	9% 		
									
FCR % 									
									
Sum of FCR % 	Date 								
Name 	30-Aug-2022 	31-Aug-2022 	01-Sep-2022 	02-Sep-2022 	03-Sep-2022 	04-Sep-2022 	05-Sep-2022 		
Apoorv Joshi 									
Maya Shamma 	51% 	58% 	70% 						
Mohammed Murshed 					38% 				
Mohammed yahya 	68% 	59% 	56% 	61% 	73% 	59% 	46% 		
Rossana Rass 	56% 	55% 	52% 	47% 	48% 		40% 		
Safa Mursel 			59% 	51% 	54% 	42% 	44% 		

CSAT % 									
									
Sum of C-Sat 	Date 								
Name 	30-Aug-2022 	31-Aug-2022 	01-Sep-2022 	02-Sep-2022 	03-Sep-2022 	04-Sep-2022 	05-Sep-2022 		
Apoorv Joshi 									
Maya Shamma 	33% 	29% 							
Mohammed Murshed 									
Mohammed yahya 	50% 	60% 	50% 			33% 			
Rossana Rass 	50% 	45% 	75% 	20% 	100% 				
Safa Mursel 				63% 	33% 	25% 			

From: "Gaurav Yadav" <[email-masked]> 
To: "saurabh" <[email-masked]> 
Cc: "deeksha" <[email-masked]>, "Ashish Dabral" <[email-masked]> 
Sent: Monday, September 5, 2022 1:42:17 PM 
Subject: LSM Automation Report - 29th August to 4th September 

Hi Sir, 
Given below is the LSM Automation update from 29th Aug till 4th Sep 

	Total Tickets done 		C-Sat % 		FCR % 		Avg tickets per day 		
Summary (Aug - 4th Sep) 	10294 		45% 		51% 		294 		

Handled Automation tickets by agent 									
									
Sum of Tickets 	Date 								
Name 	29-Aug-2022 	30-Aug-2022 	31-Aug-2022 	01-Sep-2022 	02-Sep-2022 	03-Sep-2022 	04-Sep-2022 	Grand Total 	
Apoorv Joshi 	25 				2 		1 	28 	
Maya Shamma 	189 	185 	175 	20 				569 	
Mohammed Murshed 						55 		55 	
Mohammed yahya 	192 	137 	137 	161 	128 	15 	200 	970 	
Rossana Rass 	175 	158 	160 	130 	102 	120 		845 	
Safa Mursel 				119 	145 	188 	212 	664 	
Grand Total 	581 	480 	472 	430 	377 	378 	413 	3131 	

Other % 									
									
Sum of Other % 	Date 								
Name 	29-Aug-2022 	30-Aug-2022 	31-Aug-2022 	01-Sep-2022 	02-Sep-2022 	03-Sep-2022 	04-Sep-2022 		
Apoorv Joshi 					100% 				
Maya Shamma 	15% 	18% 	11% 	5% 					
Mohammed Murshed 						33% 			
Mohammed yahya 	2% 	6% 	9% 	7% 	9% 	7% 	6% 		
Rossana Rass 	9% 	11% 	12% 	15% 	12% 	13% 			
Safa Mursel 				14% 	19% 	9% 	9% 		
									
FCR % 									
									
Sum of FCR % 	Date 								
Name 	29-Aug-2022 	30-Aug-2022 	31-Aug-2022 	01-Sep-2022 	02-Sep-2022 	03-Sep-2022 	04-Sep-2022 		
Apoorv Joshi 									
Maya Shamma 	53% 	51% 	58% 	70% 					
Mohammed Murshed 						33% 			
Mohammed yahya 	63% 	68% 	59% 	56% 	61% 	47% 	46% 		
Rossana Rass 	64% 	56% 	55% 	51% 	46% 	48% 			
Safa Mursel 				59% 	49% 	41% 	40% 		

CSAT % 									
									
Sum of C-Sat 	Date 								
Name 	29-Aug-2022 	30-Aug-2022 	31-Aug-2022 	01-Sep-2022 	02-Sep-2022 	03-Sep-2022 	04-Sep-2022 		
Apoorv Joshi 									
Maya Shamma 	40% 	33% 	29% 						
Mohammed Murshed 									
Mohammed yahya 	40% 	50% 	60% 	50% 					
Rossana Rass 	60% 	50% 	45% 	67% 	25% 	100% 			
Safa Mursel 					57% 	20% 			

From: "Gaurav Yadav" <[email-masked]> 
To: "saurabh" <[email-masked]> 
Cc: "deeksha" <[email-masked]>, "Ashish Dabral" <[email-masked]> 
Sent: Friday, September 2, 2022 1:45:44 PM 
Subject: LSM Automation Report - 26th August to 1st September 

Hi Sir, 
Given below is the LSM Automation update from 26th Aug till 1st Sep 

	Total Tickets done 		C-Sat % 		FCR % 		Avg tickets per day 		
	9126 		42% 		49% 		285 		

Handled Automation tickets by agent 									
									
Sum of Tickets 	Date 								
Name 	26-Aug-2022 	27-Aug-2022 	28-Aug-2022 	29-Aug-2022 	30-Aug-2022 	31-Aug-2022 	01-Sep-2022 	Grand Total 	
Apoorv Joshi 	1 	29 	17 	25 				72 	
Maya Shamma 		133 	72 	189 	185 	175 	20 	774 	
Mohammed Murshed 									
Mohammed yahya 	236 	119 	139 	192 	137 	137 	161 	1121 	
Rossana Rass 	100 	141 		175 	158 	160 	130 	864 	
Safa Mursel 							119 	119 	
Grand Total 	337 	422 	228 	581 	480 	472 	430 	2950 	

Other % 									
									
Sum of Other % 	Date 								
Name 	26-Aug-2022 	27-Aug-2022 	28-Aug-2022 	29-Aug-2022 	30-Aug-2022 	31-Aug-2022 	01-Sep-2022 		
Apoorv Joshi 	100% 	7% 							
Maya Shamma 		17% 	25% 	15% 	18% 	11% 	5% 		
Mohammed Murshed 									
Mohammed yahya 	4% 	3% 	3% 	2% 	6% 	9% 	7% 		
Rossana Rass 	19% 	13% 		9% 	11% 	12% 	15% 		
Safa Mursel 							14% 		
									
FCR % 									
									
Sum of FCR % 	Date 								
Name 	26-Aug-2022 	27-Aug-2022 	28-Aug-2022 	29-Aug-2022 	30-Aug-2022 	31-Aug-2022 	01-Sep-2022 		
Apoorv Joshi 									
Maya Shamma 		53% 	47% 	53% 	42% 	38% 	55% 		
Mohammed Murshed 									
Mohammed yahya 	68% 	70% 	58% 	61% 	63% 	39% 	44% 		
Rossana Rass 	60% 	62% 		65% 	54% 	38% 	37% 		
Safa Mursel 							44% 		

CSAT % 									
									
Sum of C-Sat 	Date 								
Name 	26-Aug-2022 	27-Aug-2022 	28-Aug-2022 	29-Aug-2022 	30-Aug-2022 	31-Aug-2022 	01-Sep-2022 		
Apoorv Joshi 									
Maya Shamma 			100% 		25% 				
Mohammed Murshed 									
Mohammed yahya 	100% 	20% 	100% 			100% 	50% 		
Rossana Rass 	100% 	100% 		100% 			100% 		
Safa Mursel 									

From: "Gaurav Yadav" <[email-masked]> 
To: "saurabh" <[email-masked]> 
Cc: "deeksha" <[email-masked]>, "Ashish Dabral" <[email-masked]> 
Sent: Thursday, September 1, 2022 1:39:58 PM 
Subject: Re: LSM Automation Report - 25th to 31st August 

Dear Sir, 
For calculating FCR I download the LSM KSA call center tickets data and if the agent interaction is 1 then i consider it under FCR. 

From: "saurabh" <[email-masked]> 
To: "Gaurav Yadav" <[email-masked]> 
Cc: "deeksha" <[email-masked]>, "Ashish Dabral" <[email-masked]> 
Sent: Thursday, September 1, 2022 1:24:11 PM 
Subject: Re: LSM Automation Report - 25th to 31st August 

Dear Gaurav, 

How do you calculate FCR? 

Saurabh Dadu 
LiveSalesman 
India: +91 120 4332621 x 17 
US: 1 240 949 2437 
Cell: +91 9810175203 

From: Gaurav Yadav <[email-masked]> 
Sent: 01 September 2022 1:13 PM 
To: Saurabh Dadu <[email-masked]> 
Cc: Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]> 
Subject: LSM Automation Report - 25th to 31st August 
Hi Sir, 
Given below is the LSM Automation update till 31st Aug . 

		Total Tickets done 		C-Sat % 		FCR % 		Avg tickets per day 	
		8696 		42% 		70% 		281 	

	Handled Automation tickets by agent 								
									
	Sum of Tickets 	Date 							
	Name 	25-Aug-2022 	26-Aug-2022 	27-Aug-2022 	28-Aug-2022 	29-Aug-2022 	30-Aug-2022 	31-Aug-2022 	Grand Total 
	Apoorv Joshi 		1 	29 	17 	25 			72 
	Maya Shamma 	139 		133 	72 	189 	185 	175 	893 
	Mohammed Murshed 								
	Mohammed yahya 	138 	236 	119 	139 	192 	137 	137 	1098 
	Rossana Rass 	135 	100 	141 		175 	158 	160 	869 
	Grand Total 	412 	337 	422 	228 	581 	480 	472 	2932 

									
	Other % 								
									
	Sum of Other % 	Date 							
	Name 	25-Aug-2022 	26-Aug-2022 	27-Aug-2022 	28-Aug-2022 	29-Aug-2022 	30-Aug-2022 	31-Aug-2022 	
	Apoorv Joshi 		100% 	7% 					
	Maya Shamma 	28% 		17% 	25% 	15% 	18% 	11% 	
	Mohammed Murshed 								
	Mohammed yahya 	8% 	4% 	3% 	3% 	2% 	6% 	9% 	
	Rossana Rass 	23% 	19% 	13% 		9% 	11% 	12% 	

	FCR % 								
									
	Sum of FCR % 	Date 							
	Name 	25-Aug-2022 	26-Aug-2022 	27-Aug-2022 	28-Aug-2022 	29-Aug-2022 	30-Aug-2022 	31-Aug-2022 	
	Apoorv Joshi 			7% 	6% 	52% 			
	Maya Shamma 	71% 		80% 	74% 	81% 	82% 	87% 	
	Mohammed Murshed 								
	Mohammed yahya 	89% 	91% 	88% 	93% 	96% 	94% 	91% 	
	Rossana Rass 	74% 	79% 	84% 		86% 	89% 	84% 	

									
	CSAT % 								
									
	Sum of C-Sat 	Date 							
	Name 	25-Aug-2022 	26-Aug-2022 	27-Aug-2022 	28-Aug-2022 	29-Aug-2022 	30-Aug-2022 	31-Aug-2022 	
	Apoorv Joshi 								
	Maya Shamma 				100% 		25% 		
	Mohammed Murshed 								
	Mohammed yahya 		100% 	20% 	100% 			100% 	
	Rossana Rass 	33% 	100% 	100% 		100% 			

From: "Gaurav Yadav" <[email-masked]> 
To: "saurabh" <[email-masked]> 
Cc: "deeksha" <[email-masked]>, "Ashish Dabral" <[email-masked]> 
Sent: Wednesday, August 31, 2022 2:06:10 PM 
Subject: Re: LSM Automation Report - 24th to 30th August 

Have updated the report accordingly. 

		Total Tickets done 		C-Sat % 		FCR % 		Avg tickets per day 		
		8224 		42% 		69% 		274 		

	Handled Automation tickets by agent 									
										
	Sum of Tickets 	Date 								
	Name 	24-Aug-2022 	25-Aug-2022 	26-Aug-2022 	27-Aug-2022 	28-Aug-2022 	29-Aug-2022 	30-Aug-2022 	Grand Total 	
	Apoorv Joshi 			1 	29 	17 	25 		72 	
	Maya Shamma 	180 	139 		133 	72 	189 	185 	898 	
	Mohammed Murshed 									
	Mohammed yahya 	133 	138 	236 	119 	139 	192 	137 	1094 	
	Rossana Rass 	167 	135 	100 	141 		175 	158 	876 	
	Grand Total 	480 	412 	337 	422 	228 	581 	480 	2940 	

										
	Other % 									
										
	Sum of Other % 	Date 								
	Name 	24-Aug-2022 	25-Aug-2022 	26-Aug-2022 	27-Aug-2022 	28-Aug-2022 	29-Aug-2022 	30-Aug-2022 		
	Apoorv Joshi 			100% 	7% 					
	Maya Shamma 	28% 	28% 		17% 	25% 	15% 	18% 		
	Mohammed Murshed 									
	Mohammed yahya 	8% 	8% 	4% 	3% 	3% 	2% 	6% 		
	Rossana Rass 	22% 	23% 	19% 	13% 		9% 	11% 		

	FCR % 									
										
	Sum of FCR % 	Date 								
	Name 	24-Aug-2022 	25-Aug-2022 	26-Aug-2022 	27-Aug-2022 	28-Aug-2022 	29-Aug-2022 	30-Aug-2022 		
	Apoorv Joshi 				7% 	6% 	52% 			
	Maya Shamma 	72% 	71% 		80% 	74% 	81% 	82% 		
	Mohammed Murshed 									
	Mohammed yahya 	90% 	89% 	91% 	88% 	93% 	96% 	94% 		
	Rossana Rass 	77% 	74% 	79% 	84% 		86% 	89% 		

										
	CSAT % 									
										
	Sum of C-Sat 	Date 								
	Name 	24-Aug-2022 	25-Aug-2022 	26-Aug-2022 	27-Aug-2022 	28-Aug-2022 	29-Aug-2022 	30-Aug-2022 		
	Apoorv Joshi 									
	Maya Shamma 	20% 				100% 		25% 		
	Mohammed Murshed 									
	Mohammed yahya 			100% 	20% 	100% 				
	Rossana Rass 	100% 	33% 	100% 	100% 		100% 			

From: "saurabh" <[email-masked]> 
To: "Gaurav Yadav" <[email-masked]> 
Cc: "deeksha" <[email-masked]>, "Ashish Dabral" <[email-masked]> 
Sent: Wednesday, August 31, 2022 1:51:30 PM 
Subject: Re: LSM Automation Report - 24th to 30th August 

Dear Gaurav, 

Since Abdulqader and Samer (using Apoorv's ID) are working on escalation cases, please separate that data from other data and reshare the report. 

Saurabh 

Saurabh Dadu 
LiveSalesman 
India: +91 120 4332621 x 17 
US: 1 240 949 2437 
Cell: +91 9810175203 

From: Gaurav Yadav <[email-masked]> 
Sent: 31 August 2022 1:42 PM 
To: Saurabh Dadu <[email-masked]> 
Cc: Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]> 
Subject: LSM Automation Report - 24th to 30th August 
Hi Sir, 
Given below is the LSM Automation update till 30th Aug . 

									
		Total Tickets done 		C-Sat % 		FCR % 		Avg tickets per day 	
		8338 		42% 		68% 		278 	

	Handled Automation tickets by agent 								
									
	Sum of Tickets 	Date 							
	Name 	24-Aug-2022 	25-Aug-2022 	26-Aug-2022 	27-Aug-2022 	28-Aug-2022 	29-Aug-2022 	30-Aug-2022 	Grand Total 
	Abdulqader Ahmed 	2 	5 	7 	15 		20 	31 	80 
	Apoorv Joshi 			1 	29 	17 	25 		72 
	Maya Shamma 	180 	139 		133 	72 	189 	185 	898 
	Mohammed Murshed 								
	Mohammed yahya 	133 	138 	236 	119 	139 	192 	137 	1094 
	Rossana Rass 	167 	135 	100 	141 		175 	158 	876 
	Samer Salmeh 							32 	32 
	Grand Total 	482 	417 	344 	437 	228 	601 	543 	3052 
									
	Other % 								
									
	Sum of Other % 	Date 							
	Name 	24-Aug-2022 	25-Aug-2022 	26-Aug-2022 	27-Aug-2022 	28-Aug-2022 	29-Aug-2022 	30-Aug-2022 	
	Abdulqader Ahmed 								
	Apoorv Joshi 			100% 	7% 				
	Maya Shamma 	28% 	28% 		17% 	25% 	15% 	18% 	
	Mohammed Murshed 								
	Mohammed yahya 	8% 	8% 	4% 	3% 	3% 	2% 	6% 	
	Rossana Rass 	22% 	23% 	19% 	13% 		9% 	11% 	
	Samer Salmeh 								
	FCR % 								
									
	Sum of FCR % 	Date 							
	Name 	24-Aug-2022 	25-Aug-2022 	26-Aug-2022 	27-Aug-2022 	28-Aug-2022 	29-Aug-2022 	30-Aug-2022 	
	Abdulqader Ahmed 		20% 		7% 		45% 	29% 	
	Apoorv Joshi 				7% 	6% 	52% 		
	Maya Shamma 	72% 	71% 		80% 	74% 	81% 	82% 	
	Mohammed Murshed 								
	Mohammed yahya 	90% 	89% 	91% 	88% 	93% 	96% 	94% 	
	Rossana Rass 	77% 	74% 	79% 	84% 		86% 	89% 	
	Samer Salmeh 							31% 	
									
	CSAT % 								
									
	Sum of C-Sat 	Date 							
	Name 	24-Aug-2022 	25-Aug-2022 	26-Aug-2022 	27-Aug-2022 	28-Aug-2022 	29-Aug-2022 	30-Aug-2022 	
	Abdulqader Ahmed 								
	Apoorv Joshi 								
	Maya Shamma 	20% 				100% 		25% 	
	Mohammed Murshed 								
	Mohammed yahya 			100% 	20% 	100% 			
	Rossana Rass 	100% 	33% 	100% 	100% 		100% 		
	Samer Salmeh 								

From: "Gaurav Yadav" <[email-masked]> 
To: "saurabh" <[email-masked]> 
Cc: "deeksha" <[email-masked]>, "Ashish Dabral" <[email-masked]> 
Sent: Tuesday, August 30, 2022 1:14:13 PM 
Subject: LSM Automation Report - 23rd to 29th August 

Hi Sir, 
Given below is the LSM Automation update till 29th Aug . 

		Total Tickets done 		C-Sat % 		FCR % 		Avg tickets per day 		
		7795 		43% 		67% 		269 		

	Handled Automation tickets by agent 									
										
	Sum of Tickets 	Date 								
	Name 	23-Aug-2022 	24-Aug-2022 	25-Aug-2022 	26-Aug-2022 	27-Aug-2022 	28-Aug-2022 	29-Aug-2022 	Grand Total 	
	Abdulqader Ahmed 		2 	5 	7 	15 		20 	49 	
	Apoorv Joshi 				1 	29 	17 	25 	72 	
	Maya Shamma 	110 	180 	139 		133 	72 	189 	823 	
	Mohammed Murshed 									
	Mohammed yahya 	148 	133 	138 	236 	119 	139 	192 	1105 	
	Rossana Rass 	121 	167 	135 	100 	141 		175 	839 	
	Grand Total 	379 	482 	417 	344 	437 	228 	601 	2888 	

	Other % 									
										
	Sum of Other % 	Date 								
	Name 	23-Aug-2022 	24-Aug-2022 	25-Aug-2022 	26-Aug-2022 	27-Aug-2022 	28-Aug-2022 	29-Aug-2022 		
	Abdulqader Ahmed 									
	Apoorv Joshi 				100% 	7% 				
	Maya Shamma 	24% 	28% 	28% 		17% 	25% 	15% 		
	Mohammed Murshed 									
	Mohammed yahya 	9% 	8% 	8% 	4% 	3% 	3% 	2% 		
	Rossana Rass 	43% 	22% 	23% 	19% 	13% 		9% 		
										
	FCR % 									
										
	Sum of FCR % 	Date 								
	Name 	23-Aug-2022 	24-Aug-2022 	25-Aug-2022 	26-Aug-2022 	27-Aug-2022 	28-Aug-2022 	29-Aug-2022 		
	Abdulqader Ahmed 			20% 		7% 		45% 		
	Apoorv Joshi 					7% 	6% 	52% 		
	Maya Shamma 	75% 	72% 	71% 		80% 	74% 	81% 		
	Mohammed Murshed 									
	Mohammed yahya 	91% 	90% 	89% 	91% 	88% 	93% 	96% 		
	Rossana Rass 	54% 	77% 	74% 	79% 	84% 		86% 		

	CSAT % 									
										
	Sum of C-Sat 	Date 								
	Name 	23-Aug-2022 	24-Aug-2022 	25-Aug-2022 	26-Aug-2022 	27-Aug-2022 	28-Aug-2022 	29-Aug-2022 		
	Abdulqader Ahmed 									
	Apoorv Joshi 									
	Maya Shamma 		20% 				100% 			
	Mohammed Murshed 									
	Mohammed yahya 				100% 	20% 	100% 			
	Rossana Rass 	50% 	100% 	33% 	100% 	100% 		100% 		

From: "saurabh" <[email-masked]> 
To: "Gaurav Yadav" <[email-masked]> 
Cc: "deeksha" <[email-masked]>, "Ashish Dabral" <[email-masked]> 
Sent: Tuesday, August 30, 2022 12:32:11 PM 
Subject: Re: LSM Automation Report - 1st to 28th August 

Thank you Gaurav, 

These reports are indeed helpful. However since scrolling for 30 days left to right is tedious, just put in data in email body for last 1 week 

Saurabh Dadu 
LiveSalesman 
India: +91 120 4332621 x 17 
US: 1 240 949 2437 
Cell: +91 9810175203 

From: Gaurav Yadav <[email-masked]> 
Sent: 29 August 2022 1:31 PM 
To: Saurabh Dadu <[email-masked]> 
Cc: Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]> 
Subject: LSM Automation Report - 1st to 28th August 
Hi Sir, 
Given below is the LSM Automation update till 28th Aug. 

		Total Tickets done 		C-Sat % 		FCR % 		Avg tickets per day 																							
		7194 		42% 		66% 		257 																							

	Handled Automation tickets by agent 																														
																															
	Sum of Tickets 	Date 																													
	Name 	01-Aug-2022 	02-Aug-2022 	03-Aug-2022 	04-Aug-2022 	05-Aug-2022 	06-Aug-2022 	07-Aug-2022 	08-Aug-2022 	09-Aug-2022 	10-Aug-2022 	11-Aug-2022 	12-Aug-2022 	13-Aug-2022 	14-Aug-2022 	15-Aug-2022 	16-Aug-2022 	17-Aug-2022 	18-Aug-2022 	19-Aug-2022 	20-Aug-2022 	21-Aug-2022 	22-Aug-2022 	23-Aug-2022 	24-Aug-2022 	25-Aug-2022 	26-Aug-2022 	27-Aug-2022 	28-Aug-2022 	Grand Total 	
	Abdulqader Ahmed 					59 	34 	5 	50 	6 	16 		10 					3 					2 		2 	5 	7 	15 		214 	
	Apoorv Joshi 					11 	28 	5 	3 									3 									1 	29 	17 	97 	
	Maya Shamma 	79 	88 	81 	95 	107 		100 		77 	42 	98 	99 	99 	70 	112 	100 	99 	111 	101 	85 	132 	69 	110 	180 	139 		133 	72 	2478 	
	Mohammed Murshed 											86 	65 	35 	6 								51 							243 	
	Mohammed yahya 			70 		8 	57 	124 	134 	129 	80 			14 	79 	98 	66 	118 	144 	121 	125 	109 	15 	148 	133 	138 	236 	119 	139 	2404 	
	Rossana Rass 					92 	74 			52 	56 	65 	62 	69 		90 	90 	87 	69 	69 	71 		148 	121 	167 	135 	100 	141 		1758 	
	Grand Total 	79 	88 	151 	95 	277 	193 	234 	187 	264 	194 	249 	236 	217 	155 	300 	256 	310 	324 	291 	281 	241 	285 	379 	482 	417 	344 	437 	228 	7194 	

	Other % 																														
																															
	Sum of Other % 	Date 																													
	Name 	01-Aug-2022 	02-Aug-2022 	03-Aug-2022 	04-Aug-2022 	05-Aug-2022 	06-Aug-2022 	07-Aug-2022 	08-Aug-2022 	09-Aug-2022 	10-Aug-2022 	11-Aug-2022 	12-Aug-2022 	13-Aug-2022 	14-Aug-2022 	15-Aug-2022 	16-Aug-2022 	17-Aug-2022 	18-Aug-2022 	19-Aug-2022 	20-Aug-2022 	21-Aug-2022 	22-Aug-2022 	23-Aug-2022 	24-Aug-2022 	25-Aug-2022 	26-Aug-2022 	27-Aug-2022 	28-Aug-2022 		
	Abdulqader Ahmed 								4% 																						
	Apoorv Joshi 																										100% 	7% 			
	Maya Shamma 	25% 	23% 	19% 	36% 	25% 		32% 		29% 	26% 	24% 	30% 	35% 	44% 	32% 	30% 	35% 	36% 	41% 	36% 	39% 	28% 	24% 	28% 	28% 		17% 	25% 		
	Mohammed Murshed 											37% 	18% 	26% 									47% 								
	Mohammed yahya 																					4% 		9% 	8% 	8% 	4% 	3% 	3% 		
	Rossana Rass 					20% 	39% 			54% 	52% 	37% 	40% 	32% 		51% 	40% 	57% 	55% 	64% 	59% 		49% 	43% 	22% 	23% 	19% 	13% 			
																															
	FCR % 																														
																															
	Sum of FCR % 	Date 																													
	Name 	01-Aug-2022 	02-Aug-2022 	03-Aug-2022 	04-Aug-2022 	05-Aug-2022 	06-Aug-2022 	07-Aug-2022 	08-Aug-2022 	09-Aug-2022 	10-Aug-2022 	11-Aug-2022 	12-Aug-2022 	13-Aug-2022 	14-Aug-2022 	15-Aug-2022 	16-Aug-2022 	17-Aug-2022 	18-Aug-2022 	19-Aug-2022 	20-Aug-2022 	21-Aug-2022 	22-Aug-2022 	23-Aug-2022 	24-Aug-2022 	25-Aug-2022 	26-Aug-2022 	27-Aug-2022 	28-Aug-2022 		
	Abdulqader Ahmed 								42% 																	20% 		7% 			
	Apoorv Joshi 																											7% 	6% 		
	Maya Shamma 	38% 	39% 	49% 	42% 	54% 		41% 		52% 	52% 	51% 	53% 	35% 	39% 	40% 	65% 	59% 	60% 	53% 	61% 	61% 	71% 	75% 	72% 	71% 		80% 	74% 		
	Mohammed Murshed 											72% 	69% 	71% 	83% 								53% 								
	Mohammed yahya 			61% 		63% 	53% 	67% 	58% 	71% 	79% 			64% 	67% 	82% 	83% 	92% 	97% 	97% 	95% 	94% 	93% 	91% 	90% 	89% 	91% 	88% 	93% 		
	Rossana Rass 					61% 	70% 			60% 	63% 	68% 	71% 	71% 		79% 	56% 	43% 	43% 	30% 	39% 		49% 	54% 	77% 	74% 	79% 	84% 			

	CSAT % 																														
																															
	Sum of C-Sat 	Date 																													
	Name 	01-Aug-2022 	02-Aug-2022 	03-Aug-2022 	04-Aug-2022 	05-Aug-2022 	06-Aug-2022 	07-Aug-2022 	08-Aug-2022 	09-Aug-2022 	10-Aug-2022 	11-Aug-2022 	12-Aug-2022 	13-Aug-2022 	14-Aug-2022 	15-Aug-2022 	16-Aug-2022 	17-Aug-2022 	18-Aug-2022 	19-Aug-2022 	20-Aug-2022 	21-Aug-2022 	22-Aug-2022 	23-Aug-2022 	24-Aug-2022 	25-Aug-2022 	26-Aug-2022 	27-Aug-2022 	28-Aug-2022 		
	Abdulqader Ahmed 					75% 	75% 	100% 	67% 		50% 																				
	Apoorv Joshi 					100% 	100% 																								
	Maya Shamma 	50% 	33% 	40% 	20% 	43% 		13% 		50% 	60% 	50% 	43% 	17% 	33% 	50% 	25% 		100% 	60% 	100% 	50% 	50% 		20% 				100% 		
	Mohammed Murshed 											56% 	40% 																		
	Mohammed yahya 			11% 			50% 	46% 	40% 	70% 	50% 				25% 	71% 	33% 	50% 		50% 							100% 	20% 	100% 		
	Rossana Rass 					40% 	60% 				67% 	43% 				20% 	50% 	33% 					60% 	50% 	100% 	33% 	100% 	100% 			

From: "Gaurav Yadav" <[email-masked]> 
To: "saurabh" <[email-masked]> 
Cc: "deeksha" <[email-masked]>, "Ashish Dabral" <[email-masked]> 
Sent: Friday, August 26, 2022 1:28:35 PM 
Subject: LSM Automation Report - 1st to 25th August 

Hi Sir, 
Given below is the LSM Automation update till 25th Aug. 

		Total Tickets done 		C-Sat % 		FCR % 		Avg tickets per day 																				
		6185 		42% 		63% 		247 																				

	Handled Automation tickets by agent 																											
																												
	Sum of Tickets 	Date 																										
	Name 	01-Aug-2022 	02-Aug-2022 	03-Aug-2022 	04-Aug-2022 	05-Aug-2022 	06-Aug-2022 	07-Aug-2022 	08-Aug-2022 	09-Aug-2022 	10-Aug-2022 	11-Aug-2022 	12-Aug-2022 	13-Aug-2022 	14-Aug-2022 	15-Aug-2022 	16-Aug-2022 	17-Aug-2022 	18-Aug-2022 	19-Aug-2022 	20-Aug-2022 	21-Aug-2022 	22-Aug-2022 	23-Aug-2022 	24-Aug-2022 	25-Aug-2022 	Grand Total 	
	Abdulqader Ahmed 					59 	34 	5 	50 	6 	16 		10 					3 					2 		2 	5 	192 	
	Apoorv Joshi 					11 	28 	5 	3 									3 									50 	
	Maya Shamma 	79 	88 	81 	95 	107 		100 		77 	42 	98 	99 	99 	70 	112 	100 	99 	111 	101 	85 	132 	69 	110 	180 	139 	2273 	
	Mohammed Murshed 											86 	65 	35 	6 								51 				243 	
	Mohammed yahya 			70 		8 	57 	124 	134 	129 	80 			14 	79 	98 	66 	118 	144 	121 	125 	109 	15 	148 	133 	138 	1910 	
	Rossana Rass 					92 	74 			52 	56 	65 	62 	69 		90 	90 	87 	69 	69 	71 		148 	121 	167 	135 	1517 	
	Grand Total 	79 	88 	151 	95 	277 	193 	234 	187 	264 	194 	249 	236 	217 	155 	300 	256 	310 	324 	291 	281 	241 	285 	379 	482 	417 	6185 	

	Other % 																											
																												
	Sum of Other % 	Date 																										
	Name 	01-Aug-2022 	02-Aug-2022 	03-Aug-2022 	04-Aug-2022 	05-Aug-2022 	06-Aug-2022 	07-Aug-2022 	08-Aug-2022 	09-Aug-2022 	10-Aug-2022 	11-Aug-2022 	12-Aug-2022 	13-Aug-2022 	14-Aug-2022 	15-Aug-2022 	16-Aug-2022 	17-Aug-2022 	18-Aug-2022 	19-Aug-2022 	20-Aug-2022 	21-Aug-2022 	22-Aug-2022 	23-Aug-2022 	24-Aug-2022 	25-Aug-2022 		
	Abdulqader Ahmed 								4% 																			
	Apoorv Joshi 																											
	Maya Shamma 	25% 	23% 	19% 	36% 	25% 		32% 		29% 	26% 	24% 	30% 	35% 	44% 	32% 	30% 	35% 	36% 	41% 	36% 	39% 	28% 	24% 	28% 	28% 		
	Mohammed Murshed 											37% 	18% 	26% 									47% 					
	Mohammed yahya 																					4% 		9% 	8% 	8% 		
	Rossana Rass 					20% 	39% 			54% 	52% 	37% 	40% 	32% 		51% 	40% 	57% 	55% 	64% 	59% 		49% 	43% 	22% 	23% 		
																												
	FCR % 																											
																												
	Sum of FCR % 	Date 																										
	Name 	01-Aug-2022 	02-Aug-2022 	03-Aug-2022 	04-Aug-2022 	05-Aug-2022 	06-Aug-2022 	07-Aug-2022 	08-Aug-2022 	09-Aug-2022 	10-Aug-2022 	11-Aug-2022 	12-Aug-2022 	13-Aug-2022 	14-Aug-2022 	15-Aug-2022 	16-Aug-2022 	17-Aug-2022 	18-Aug-2022 	19-Aug-2022 	20-Aug-2022 	21-Aug-2022 	22-Aug-2022 	23-Aug-2022 	24-Aug-2022 	25-Aug-2022 		
	Abdulqader Ahmed 								42% 																	20% 		
	Apoorv Joshi 																											
	Maya Shamma 	38% 	39% 	49% 	42% 	54% 		41% 		52% 	52% 	51% 	53% 	35% 	39% 	40% 	65% 	59% 	60% 	53% 	61% 	61% 	71% 	75% 	72% 	71% 		
	Mohammed Murshed 											72% 	69% 	71% 	83% 								53% 					
	Mohammed yahya 			61% 		63% 	53% 	67% 	58% 	71% 	79% 			64% 	67% 	82% 	83% 	92% 	97% 	97% 	95% 	94% 	93% 	91% 	90% 	89% 		
	Rossana Rass 					61% 	70% 			60% 	63% 	68% 	71% 	71% 		79% 	56% 	43% 	43% 	30% 	39% 		49% 	54% 	77% 	74% 		

	CSAT % 																											
																												
	Sum of C-Sat 	Date 																										
	Name 	01-Aug-2022 	02-Aug-2022 	03-Aug-2022 	04-Aug-2022 	05-Aug-2022 	06-Aug-2022 	07-Aug-2022 	08-Aug-2022 	09-Aug-2022 	10-Aug-2022 	11-Aug-2022 	12-Aug-2022 	13-Aug-2022 	14-Aug-2022 	15-Aug-2022 	16-Aug-2022 	17-Aug-2022 	18-Aug-2022 	19-Aug-2022 	20-Aug-2022 	21-Aug-2022 	22-Aug-2022 	23-Aug-2022 	24-Aug-2022 	25-Aug-2022 		
	Abdulqader Ahmed 					75% 	75% 	100% 	67% 		50% 																	
	Apoorv Joshi 					100% 	100% 																					
	Maya Shamma 	50% 	33% 	40% 	20% 	43% 		13% 		50% 	60% 	50% 	43% 	17% 	33% 	50% 	25% 		100% 	60% 	100% 	50% 	50% 		20% 			
	Mohammed Murshed 											56% 	40% 															
	Mohammed yahya 			11% 			50% 	46% 	40% 	70% 	50% 				25% 	71% 	33% 	50% 		50% 								
	Rossana Rass 					40% 	60% 				67% 	43% 				20% 	50% 	33% 					60% 	50% 	100% 	33% 		

From: "Gaurav Yadav" <[email-masked]> 
To: "saurabh" <[email-masked]> 
Cc: "deeksha" <[email-masked]>, "Ashish Dabral" <[email-masked]> 
Sent: Thursday, August 25, 2022 12:56:28 PM 
Subject: LSM Automation Report - 1st to 24th August 

Hi Sir, 
Given below is the LSM Automation update till 24th Aug. 

		Total Tickets done 		C-Sat % 		FCR % 		Avg tickets per day 																			
		5768 		43% 		62% 		240 																			

	Handled Automation tickets by agent 																										
																											
	Sum of Tickets 	Date 																									
	Name 	01-Aug-2022 	02-Aug-2022 	03-Aug-2022 	04-Aug-2022 	05-Aug-2022 	06-Aug-2022 	07-Aug-2022 	08-Aug-2022 	09-Aug-2022 	10-Aug-2022 	11-Aug-2022 	12-Aug-2022 	13-Aug-2022 	14-Aug-2022 	15-Aug-2022 	16-Aug-2022 	17-Aug-2022 	18-Aug-2022 	19-Aug-2022 	20-Aug-2022 	21-Aug-2022 	22-Aug-2022 	23-Aug-2022 	24-Aug-2022 	Grand Total 	
	Abdulqader Ahmed 					59 	34 	5 	50 	6 	16 		10 					3 					2 		2 	187 	
	Apoorv Joshi 					11 	28 	5 	3 									3 								50 	
	Maya Shamma 	79 	88 	81 	95 	107 		100 		77 	42 	98 	99 	99 	70 	112 	100 	99 	111 	101 	85 	132 	69 	110 	180 	2134 	
	Mohammed Murshed 											86 	65 	35 	6 								51 			243 	
	Mohammed yahya 			70 		8 	57 	124 	134 	129 	80 			14 	79 	98 	66 	118 	144 	121 	125 	109 	15 	148 	133 	1772 	
	Rossana Rass 					92 	74 			52 	56 	65 	62 	69 		90 	90 	87 	69 	69 	71 		148 	121 	167 	1382 	
	Grand Total 	79 	88 	151 	95 	277 	193 	234 	187 	264 	194 	249 	236 	217 	155 	300 	256 	310 	324 	291 	281 	241 	285 	379 	482 	5768 	

	Other % 																										
																											
	Sum of Other % 	Date 																									
	Name 	01-Aug-2022 	02-Aug-2022 	03-Aug-2022 	04-Aug-2022 	05-Aug-2022 	06-Aug-2022 	07-Aug-2022 	08-Aug-2022 	09-Aug-2022 	10-Aug-2022 	11-Aug-2022 	12-Aug-2022 	13-Aug-2022 	14-Aug-2022 	15-Aug-2022 	16-Aug-2022 	17-Aug-2022 	18-Aug-2022 	19-Aug-2022 	20-Aug-2022 	21-Aug-2022 	22-Aug-2022 	23-Aug-2022 	24-Aug-2022 		
	Abdulqader Ahmed 								4% 																		
	Apoorv Joshi 																										
	Maya Shamma 	25% 	23% 	19% 	36% 	25% 		32% 		29% 	26% 	24% 	30% 	35% 	44% 	32% 	30% 	35% 	36% 	41% 	36% 	39% 	28% 	24% 	28% 		
	Mohammed Murshed 											37% 	18% 	26% 									47% 				
	Mohammed yahya 																					4% 		9% 	8% 		
	Rossana Rass 					20% 	39% 			54% 	52% 	37% 	40% 	32% 		51% 	40% 	57% 	55% 	64% 	59% 		49% 	43% 	22% 		
																											
	FCR % 																										
																											
	Sum of FCR % 	Date 																									
	Name 	01-Aug-2022 	02-Aug-2022 	03-Aug-2022 	04-Aug-2022 	05-Aug-2022 	06-Aug-2022 	07-Aug-2022 	08-Aug-2022 	09-Aug-2022 	10-Aug-2022 	11-Aug-2022 	12-Aug-2022 	13-Aug-2022 	14-Aug-2022 	15-Aug-2022 	16-Aug-2022 	17-Aug-2022 	18-Aug-2022 	19-Aug-2022 	20-Aug-2022 	21-Aug-2022 	22-Aug-2022 	23-Aug-2022 	24-Aug-2022 		
	Abdulqader Ahmed 								42% 																		
	Apoorv Joshi 																										
	Maya Shamma 	38% 	39% 	49% 	42% 	54% 		41% 		52% 	52% 	51% 	53% 	35% 	39% 	40% 	65% 	59% 	60% 	53% 	61% 	61% 	71% 	75% 	72% 		
	Mohammed Murshed 											72% 	69% 	71% 	83% 								53% 				
	Mohammed yahya 			61% 		63% 	53% 	67% 	58% 	71% 	79% 			64% 	67% 	82% 	83% 	92% 	97% 	97% 	95% 	94% 	93% 	91% 	90% 		
	Rossana Rass 					61% 	70% 			60% 	63% 	68% 	71% 	71% 		79% 	56% 	43% 	43% 	30% 	39% 		49% 	54% 	77% 		

	CSAT % 																										
																											
	Sum of C-Sat 	Date 																									
	Name 	01-Aug-2022 	02-Aug-2022 	03-Aug-2022 	04-Aug-2022 	05-Aug-2022 	06-Aug-2022 	07-Aug-2022 	08-Aug-2022 	09-Aug-2022 	10-Aug-2022 	11-Aug-2022 	12-Aug-2022 	13-Aug-2022 	14-Aug-2022 	15-Aug-2022 	16-Aug-2022 	17-Aug-2022 	18-Aug-2022 	19-Aug-2022 	20-Aug-2022 	21-Aug-2022 	22-Aug-2022 	23-Aug-2022 	24-Aug-2022 		
	Abdulqader Ahmed 					75% 	75% 	100% 	67% 		50% 																
	Apoorv Joshi 					100% 	100% 																				
	Maya Shamma 	50% 	33% 	40% 	20% 	43% 		13% 		50% 	60% 	50% 	43% 	17% 	33% 	50% 	25% 		100% 	60% 	100% 	50% 	50% 		20% 		
	Mohammed Murshed 											56% 	40% 														
	Mohammed yahya 			11% 			50% 	46% 	40% 	70% 	50% 				25% 	71% 	33% 	50% 		50% 							
	Rossana Rass 					40% 	60% 				67% 	43% 				20% 	50% 	33% 					60% 	50% 	100% 		

From: "Gaurav Yadav" <[email-masked]> 
To: "saurabh" <[email-masked]> 
Cc: "deeksha" <[email-masked]>, "Ashish Dabral" <[email-masked]> 
Sent: Wednesday, August 24, 2022 1:09:59 PM 
Subject: LSM Automation Report - 1st to 23rd August 

Hi Sir, 
Given below is the LSM Automation update till 23rd Aug. 

		Total Tickets done 		C-Sat % 		FCR % 		Avg tickets per day 																		
		5286 		43% 		61% 		230 																		

	Handled Automation tickets by agent 																									
																										
	Sum of Tickets 	Date 																								
	Name 	01-Aug-2022 	02-Aug-2022 	03-Aug-2022 	04-Aug-2022 	05-Aug-2022 	06-Aug-2022 	07-Aug-2022 	08-Aug-2022 	09-Aug-2022 	10-Aug-2022 	11-Aug-2022 	12-Aug-2022 	13-Aug-2022 	14-Aug-2022 	15-Aug-2022 	16-Aug-2022 	17-Aug-2022 	18-Aug-2022 	19-Aug-2022 	20-Aug-2022 	21-Aug-2022 	22-Aug-2022 	23-Aug-2022 	Grand Total 	
	Abdulqader Ahmed 					59 	34 	5 	50 	6 	16 		10 					3 					2 		185 	
	Apoorv Joshi 					11 	28 	5 	3 									3 							50 	
	Maya Shamma 	79 	88 	81 	95 	107 		100 		77 	42 	98 	99 	99 	70 	112 	100 	99 	111 	101 	85 	132 	69 	110 	1954 	
	Mohammed Murshed 											86 	65 	35 	6 								51 		243 	
	Mohammed yahya 			70 		8 	57 	124 	134 	129 	80 			14 	79 	98 	66 	118 	144 	121 	125 	109 	15 	148 	1639 	
	Rossana Rass 					92 	74 			52 	56 	65 	62 	69 		90 	90 	87 	69 	69 	71 		148 	121 	1215 	
	Grand Total 	79 	88 	151 	95 	277 	193 	234 	187 	264 	194 	249 	236 	217 	155 	300 	256 	310 	324 	291 	281 	241 	285 	379 	5286 	

	Other % 																									
																										
	Sum of Other % 	Date 																								
	Name 	01-Aug-2022 	02-Aug-2022 	03-Aug-2022 	04-Aug-2022 	05-Aug-2022 	06-Aug-2022 	07-Aug-2022 	08-Aug-2022 	09-Aug-2022 	10-Aug-2022 	11-Aug-2022 	12-Aug-2022 	13-Aug-2022 	14-Aug-2022 	15-Aug-2022 	16-Aug-2022 	17-Aug-2022 	18-Aug-2022 	19-Aug-2022 	20-Aug-2022 	21-Aug-2022 	22-Aug-2022 	23-Aug-2022 		
	Abdulqader Ahmed 								4% 																	
	Apoorv Joshi 																									
	Maya Shamma 	25% 	23% 	19% 	36% 	25% 		32% 		29% 	26% 	24% 	30% 	35% 	44% 	32% 	30% 	35% 	36% 	41% 	36% 	39% 	28% 	24% 		
	Mohammed Murshed 											37% 	18% 	26% 									47% 			
	Mohammed yahya 																					4% 		9% 		
	Rossana Rass 					20% 	39% 			54% 	52% 	37% 	40% 	32% 		51% 	40% 	57% 	55% 	64% 	59% 		49% 	43% 		
																										
	FCR % 																									
																										
	Sum of FCR % 	Date 																								
	Name 	01-Aug-2022 	02-Aug-2022 	03-Aug-2022 	04-Aug-2022 	05-Aug-2022 	06-Aug-2022 	07-Aug-2022 	08-Aug-2022 	09-Aug-2022 	10-Aug-2022 	11-Aug-2022 	12-Aug-2022 	13-Aug-2022 	14-Aug-2022 	15-Aug-2022 	16-Aug-2022 	17-Aug-2022 	18-Aug-2022 	19-Aug-2022 	20-Aug-2022 	21-Aug-2022 	22-Aug-2022 	23-Aug-2022 		
	Abdulqader Ahmed 								42% 																	
	Apoorv Joshi 																									
	Maya Shamma 	38% 	39% 	49% 	42% 	54% 		41% 		52% 	52% 	51% 	53% 	35% 	39% 	40% 	65% 	59% 	60% 	53% 	61% 	61% 	71% 	75% 		
	Mohammed Murshed 											72% 	69% 	71% 	83% 								53% 			
	Mohammed yahya 			61% 		63% 	53% 	67% 	58% 	71% 	79% 			64% 	67% 	82% 	83% 	92% 	97% 	97% 	95% 	94% 	93% 	91% 		
	Rossana Rass 					61% 	70% 			60% 	63% 	68% 	71% 	71% 		79% 	56% 	43% 	43% 	30% 	39% 		49% 	54% 		

	CSAT % 																									
																										
	Sum of C-Sat 	Date 																								
	Name 	01-Aug-2022 	02-Aug-2022 	03-Aug-2022 	04-Aug-2022 	05-Aug-2022 	06-Aug-2022 	07-Aug-2022 	08-Aug-2022 	09-Aug-2022 	10-Aug-2022 	11-Aug-2022 	12-Aug-2022 	13-Aug-2022 	14-Aug-2022 	15-Aug-2022 	16-Aug-2022 	17-Aug-2022 	18-Aug-2022 	19-Aug-2022 	20-Aug-2022 	21-Aug-2022 	22-Aug-2022 	23-Aug-2022 		
	Abdulqader Ahmed 					75% 	75% 	100% 	67% 		50% 															
	Apoorv Joshi 					100% 	100% 																			
	Maya Shamma 	50% 	33% 	40% 	20% 	43% 		13% 		50% 	60% 	50% 	43% 	17% 	33% 	50% 	25% 		100% 	60% 	100% 	50% 	50% 			
	Mohammed Murshed 											56% 	40% 													
	Mohammed yahya 			11% 			50% 	46% 	40% 	70% 	50% 				25% 	71% 	33% 	50% 		50% 						
	Rossana Rass 					40% 	60% 				67% 	43% 				20% 	50% 	33% 					60% 	50% 		

From: "Gaurav Yadav" <[email-masked]> 
To: "saurabh" <[email-masked]> 
Cc: "deeksha" <[email-masked]>, "Ashish Dabral" <[email-masked]> 
Sent: Tuesday, August 23, 2022 1:14:20 PM 
Subject: LSM Automation Report - 1st to 22nd August 

Hi Sir, 
Given below is the LSM Automation update till 22nd Aug. 

		Total Tickets done 		C-Sat % 		FCR % 		Avg tickets per day 																	
		4907 		43% 		60% 		223 																	

	Handled Automation tickets by agent 																								
																									
	Sum of Tickets 	Date 																							
	Name 	01-Aug-2022 	02-Aug-2022 	03-Aug-2022 	04-Aug-2022 	05-Aug-2022 	06-Aug-2022 	07-Aug-2022 	08-Aug-2022 	09-Aug-2022 	10-Aug-2022 	11-Aug-2022 	12-Aug-2022 	13-Aug-2022 	14-Aug-2022 	15-Aug-2022 	16-Aug-2022 	17-Aug-2022 	18-Aug-2022 	19-Aug-2022 	20-Aug-2022 	21-Aug-2022 	22-Aug-2022 	Grand Total 	
	Abdulqader Ahmed 					59 	34 	5 	50 	6 	16 		10 					3 					2 	185 	
	Apoorv Joshi 					11 	28 	5 	3 									3 						50 	
	Maya Shamma 	79 	88 	81 	95 	107 		100 		77 	42 	98 	99 	99 	70 	112 	100 	99 	111 	101 	85 	132 	69 	1844 	
	Mohammed Murshed 											86 	65 	35 	6 								51 	243 	
	Mohammed yahya 			70 		8 	57 	124 	134 	129 	80 			14 	79 	98 	66 	118 	144 	121 	125 	109 	15 	1491 	
	Rossana Rass 					92 	74 			52 	56 	65 	62 	69 		90 	90 	87 	69 	69 	71 		148 	1094 	
	Grand Total 	79 	88 	151 	95 	277 	193 	234 	187 	264 	194 	249 	236 	217 	155 	300 	256 	310 	324 	291 	281 	241 	285 	4907 	

	Other % 																								
																									
	Sum of Other % 	Date 																							
	Name 	01-Aug-2022 	02-Aug-2022 	03-Aug-2022 	04-Aug-2022 	05-Aug-2022 	06-Aug-2022 	07-Aug-2022 	08-Aug-2022 	09-Aug-2022 	10-Aug-2022 	11-Aug-2022 	12-Aug-2022 	13-Aug-2022 	14-Aug-2022 	15-Aug-2022 	16-Aug-2022 	17-Aug-2022 	18-Aug-2022 	19-Aug-2022 	20-Aug-2022 	21-Aug-2022 	22-Aug-2022 		
	Abdulqader Ahmed 								4% 																
	Apoorv Joshi 																								
	Maya Shamma 	25% 	23% 	19% 	36% 	25% 		32% 		29% 	26% 	24% 	30% 	35% 	44% 	32% 	30% 	35% 	36% 	41% 	36% 	39% 	28% 		
	Mohammed Murshed 											37% 	18% 	26% 									47% 		
	Mohammed yahya 																					4% 			
	Rossana Rass 					20% 	39% 			54% 	52% 	37% 	40% 	32% 		51% 	40% 	57% 	55% 	64% 	59% 		49% 		
																									
	FCR % 																								
																									
	Sum of FCR % 	Date 																							
	Name 	01-Aug-2022 	02-Aug-2022 	03-Aug-2022 	04-Aug-2022 	05-Aug-2022 	06-Aug-2022 	07-Aug-2022 	08-Aug-2022 	09-Aug-2022 	10-Aug-2022 	11-Aug-2022 	12-Aug-2022 	13-Aug-2022 	14-Aug-2022 	15-Aug-2022 	16-Aug-2022 	17-Aug-2022 	18-Aug-2022 	19-Aug-2022 	20-Aug-2022 	21-Aug-2022 	22-Aug-2022 		
	Abdulqader Ahmed 								42% 																
	Apoorv Joshi 																								
	Maya Shamma 	38% 	39% 	49% 	42% 	54% 		41% 		52% 	52% 	51% 	53% 	35% 	39% 	40% 	65% 	59% 	60% 	53% 	61% 	61% 	71% 		
	Mohammed Murshed 											72% 	69% 	71% 	83% 								53% 		
	Mohammed yahya 			61% 		63% 	53% 	67% 	58% 	71% 	79% 			64% 	67% 	82% 	83% 	92% 	97% 	97% 	95% 	94% 	93% 		
	Rossana Rass 					61% 	70% 			60% 	63% 	68% 	71% 	71% 		79% 	56% 	43% 	43% 	30% 	39% 		49% 		

	CSAT % 																								
																									
	Sum of C-Sat 	Date 																							
	Name 	01-Aug-2022 	02-Aug-2022 	03-Aug-2022 	04-Aug-2022 	05-Aug-2022 	06-Aug-2022 	07-Aug-2022 	08-Aug-2022 	09-Aug-2022 	10-Aug-2022 	11-Aug-2022 	12-Aug-2022 	13-Aug-2022 	14-Aug-2022 	15-Aug-2022 	16-Aug-2022 	17-Aug-2022 	18-Aug-2022 	19-Aug-2022 	20-Aug-2022 	21-Aug-2022 	22-Aug-2022 		
	Abdulqader Ahmed 					75% 	75% 	100% 	67% 		50% 														
	Apoorv Joshi 					100% 	100% 																		
	Maya Shamma 	50% 	33% 	40% 	20% 	43% 		13% 		50% 	60% 	50% 	43% 	17% 	33% 	50% 	25% 		100% 	60% 	100% 	50% 	50% 		
	Mohammed Murshed 											56% 	40% 												
	Mohammed yahya 			11% 			50% 	46% 	40% 	70% 	50% 				25% 	71% 	33% 	50% 		50% 					
	Rossana Rass 					40% 	60% 				67% 	43% 				20% 	50% 	33% 					60% 		

From: "Gaurav Yadav" <[email-masked]> 
To: "saurabh" <[email-masked]> 
Cc: "deeksha" <[email-masked]>, "Ashish Dabral" <[email-masked]> 
Sent: Monday, August 22, 2022 1:30:09 PM 
Subject: LSM Automation Report - 1st to 21st August 

Hi Sir, 
Given below is the LSM Automation update till 21st Aug. 

		Total Tickets done 		C-Sat % 		FCR % 		Avg tickets per day 																
		4622 		43% 		60% 		220 																

	Handled Automation tickets by agent 																							
																								
	Sum of Tickets 	Date 																						
	Name 	01-Aug-2022 	02-Aug-2022 	03-Aug-2022 	04-Aug-2022 	05-Aug-2022 	06-Aug-2022 	07-Aug-2022 	08-Aug-2022 	09-Aug-2022 	10-Aug-2022 	11-Aug-2022 	12-Aug-2022 	13-Aug-2022 	14-Aug-2022 	15-Aug-2022 	16-Aug-2022 	17-Aug-2022 	18-Aug-2022 	19-Aug-2022 	20-Aug-2022 	21-Aug-2022 	Grand Total 	
	Abdulqader Ahmed 					59 	34 	5 	50 	6 	16 		10 					3 					183 	
	Apoorv Joshi 					11 	28 	5 	3 									3 					50 	
	Maya Shamma 	79 	88 	81 	95 	107 		100 		77 	42 	98 	99 	99 	70 	112 	100 	99 	111 	101 	85 	132 	1775 	
	Mohammed Murshed 											86 	65 	35 	6 								192 	
	Mohammed yahya 			70 		8 	57 	124 	134 	129 	80 			14 	79 	98 	66 	118 	144 	121 	125 	109 	1476 	
	Rossana Rass 					92 	74 			52 	56 	65 	62 	69 		90 	90 	87 	69 	69 	71 		946 	
	Grand Total 	79 	88 	151 	95 	277 	193 	234 	187 	264 	194 	249 	236 	217 	155 	300 	256 	310 	324 	291 	281 	241 	4622 	

	Other % 																							
																								
	Sum of Other % 	Date 																						
	Name 	01-Aug-2022 	02-Aug-2022 	03-Aug-2022 	04-Aug-2022 	05-Aug-2022 	06-Aug-2022 	07-Aug-2022 	08-Aug-2022 	09-Aug-2022 	10-Aug-2022 	11-Aug-2022 	12-Aug-2022 	13-Aug-2022 	14-Aug-2022 	15-Aug-2022 	16-Aug-2022 	17-Aug-2022 	18-Aug-2022 	19-Aug-2022 	20-Aug-2022 	21-Aug-2022 		
	Abdulqader Ahmed 								4% 															
	Apoorv Joshi 																							
	Maya Shamma 	25% 	23% 	19% 	36% 	25% 		32% 		29% 	26% 	24% 	30% 	35% 	44% 	32% 	30% 	35% 	36% 	41% 	36% 	39% 		
	Mohammed Murshed 											37% 	18% 	26% 										
	Mohammed yahya 																					4% 		
	Rossana Rass 					20% 	39% 			54% 	52% 	37% 	40% 	32% 		51% 	40% 	57% 	55% 	64% 	59% 			
																								
	FCR % 																							
																								
	Sum of FCR % 	Date 																						
	Name 	01-Aug-2022 	02-Aug-2022 	03-Aug-2022 	04-Aug-2022 	05-Aug-2022 	06-Aug-2022 	07-Aug-2022 	08-Aug-2022 	09-Aug-2022 	10-Aug-2022 	11-Aug-2022 	12-Aug-2022 	13-Aug-2022 	14-Aug-2022 	15-Aug-2022 	16-Aug-2022 	17-Aug-2022 	18-Aug-2022 	19-Aug-2022 	20-Aug-2022 	21-Aug-2022 		
	Abdulqader Ahmed 								42% 															
	Apoorv Joshi 																							
	Maya Shamma 	38% 	39% 	49% 	42% 	54% 		41% 		52% 	52% 	51% 	53% 	35% 	39% 	40% 	65% 	59% 	60% 	53% 	61% 	61% 		
	Mohammed Murshed 											72% 	69% 	71% 	83% 									
	Mohammed yahya 			61% 		63% 	53% 	67% 	58% 	71% 	79% 			64% 	67% 	82% 	83% 	92% 	97% 	97% 	95% 	94% 		
	Rossana Rass 					61% 	70% 			60% 	63% 	68% 	71% 	71% 		79% 	56% 	43% 	43% 	30% 	39% 			

	CSAT % 																							
																								
	Sum of C-Sat 	Date 																						
	Name 	01-Aug-2022 	02-Aug-2022 	03-Aug-2022 	04-Aug-2022 	05-Aug-2022 	06-Aug-2022 	07-Aug-2022 	08-Aug-2022 	09-Aug-2022 	10-Aug-2022 	11-Aug-2022 	12-Aug-2022 	13-Aug-2022 	14-Aug-2022 	15-Aug-2022 	16-Aug-2022 	17-Aug-2022 	18-Aug-2022 	19-Aug-2022 	20-Aug-2022 	21-Aug-2022 		
	Abdulqader Ahmed 					75% 	75% 	100% 	67% 		50% 													
	Apoorv Joshi 					100% 	100% 																	
	Maya Shamma 	50% 	33% 	40% 	20% 	43% 		13% 		50% 	60% 	50% 	43% 	17% 	33% 	50% 	25% 		100% 	60% 	100% 	50% 		
	Mohammed Murshed 											56% 	40% 											
	Mohammed yahya 			11% 			50% 	46% 	40% 	70% 	50% 				25% 	71% 	33% 	50% 		50% 				
	Rossana Rass 					40% 	60% 				67% 	43% 				20% 	50% 	33% 						

From: "Gaurav Yadav" <[email-masked]> 
To: "saurabh" <[email-masked]> 
Cc: "deeksha" <[email-masked]>, "Ashish Dabral" <[email-masked]> 
Sent: Friday, August 19, 2022 2:03:04 PM 
Subject: LSM Automation Report - 1st to 18th August 

Hi Sir, 
Given below is the LSM Automation update till 18th Aug. 

		Total Tickets done 		C-Sat % 		FCR % 		Avg tickets per day 													
		3809 		42% 		58% 		212 													

	Handled Automation tickets by agent 																				
																					
	Sum of Tickets 	Date 																			
	Name 	01-Aug-2022 	02-Aug-2022 	03-Aug-2022 	04-Aug-2022 	05-Aug-2022 	06-Aug-2022 	07-Aug-2022 	08-Aug-2022 	09-Aug-2022 	10-Aug-2022 	11-Aug-2022 	12-Aug-2022 	13-Aug-2022 	14-Aug-2022 	15-Aug-2022 	16-Aug-2022 	17-Aug-2022 	18-Aug-2022 	Grand Total 	
	Abdulqader Ahmed 					59 	34 	5 	50 	6 	16 		10 					3 		183 	
	Apoorv Joshi 					11 	28 	5 	3 									3 		50 	
	Maya Shamma 	79 	88 	81 	95 	107 		100 		77 	42 	98 	99 	99 	70 	112 	100 	99 	111 	1457 	
	Mohammed Murshed 											86 	65 	35 	6 					192 	
	Mohammed yahya 			70 		8 	57 	124 	134 	129 	80 			14 	79 	98 	66 	118 	144 	1121 	
	Rossana Rass 					92 	74 			52 	56 	65 	62 	69 		90 	90 	87 	69 	806 	
	Grand Total 	79 	88 	151 	95 	277 	193 	234 	187 	264 	194 	249 	236 	217 	155 	300 	256 	310 	324 	3809 	

	Other % 																				
																					
	Sum of Other % 	Date 																			
	Name 	01-Aug-2022 	02-Aug-2022 	03-Aug-2022 	04-Aug-2022 	05-Aug-2022 	06-Aug-2022 	07-Aug-2022 	08-Aug-2022 	09-Aug-2022 	10-Aug-2022 	11-Aug-2022 	12-Aug-2022 	13-Aug-2022 	14-Aug-2022 	15-Aug-2022 	16-Aug-2022 	17-Aug-2022 	18-Aug-2022 		
	Abdulqader Ahmed 								4% 												
	Apoorv Joshi 																				
	Maya Shamma 	25% 	23% 	19% 	36% 	25% 		32% 		29% 	26% 	24% 	30% 	35% 	44% 	32% 	30% 	35% 	36% 		
	Mohammed Murshed 											37% 	18% 	26% 							
	Mohammed yahya 																				
	Rossana Rass 					20% 	39% 			54% 	52% 	37% 	40% 	32% 		51% 	40% 	57% 	55% 		
																					
	FCR % 																				
																					
	Sum of FCR % 	Date 																			
	Name 	01-Aug-2022 	02-Aug-2022 	03-Aug-2022 	04-Aug-2022 	05-Aug-2022 	06-Aug-2022 	07-Aug-2022 	08-Aug-2022 	09-Aug-2022 	10-Aug-2022 	11-Aug-2022 	12-Aug-2022 	13-Aug-2022 	14-Aug-2022 	15-Aug-2022 	16-Aug-2022 	17-Aug-2022 	18-Aug-2022 		
	Abdulqader Ahmed 								42% 												
	Apoorv Joshi 																				
	Maya Shamma 	38% 	39% 	49% 	42% 	54% 		41% 		52% 	52% 	51% 	53% 	35% 	39% 	40% 	65% 	59% 	60% 		
	Mohammed Murshed 											72% 	69% 	71% 	83% 						
	Mohammed yahya 			61% 		63% 	53% 	67% 	58% 	71% 	79% 			64% 	67% 	82% 	83% 	92% 	97% 		
	Rossana Rass 					61% 	70% 			60% 	63% 	68% 	71% 	71% 		79% 	56% 	43% 	43% 		

	CSAT % 																				
																					
	Sum of C-Sat 	Date 																			
	Name 	01-Aug-2022 	02-Aug-2022 	03-Aug-2022 	04-Aug-2022 	05-Aug-2022 	06-Aug-2022 	07-Aug-2022 	08-Aug-2022 	09-Aug-2022 	10-Aug-2022 	11-Aug-2022 	12-Aug-2022 	13-Aug-2022 	14-Aug-2022 	15-Aug-2022 	16-Aug-2022 	17-Aug-2022 	18-Aug-2022 		
	Abdulqader Ahmed 					75% 	75% 	100% 	67% 		50% 										
	Apoorv Joshi 					100% 	100% 														
	Maya Shamma 	50% 	33% 	40% 	20% 	43% 		13% 		50% 	60% 	50% 	43% 	17% 	33% 	50% 	25% 		100% 		
	Mohammed Murshed 											56% 	40% 								
	Mohammed yahya 			11% 			50% 	46% 	40% 	70% 	50% 				25% 	71% 	33% 	50% 			
	Rossana Rass 					40% 	60% 				67% 	43% 				20% 	50% 	33% 			

From: "Gaurav Yadav" <[email-masked]> 
To: "saurabh" <[email-masked]> 
Cc: "deeksha" <[email-masked]>, "Ashish Dabral" <[email-masked]> 
Sent: Thursday, August 18, 2022 1:27:00 PM 
Subject: LSM Automation Report - 1st to 17th August 

Hi Sir, 
Given below is the LSM Automation update till 17th Aug. 

		Total Tickets done 		C-Sat % 		FCR % 		Avg tickets per day 												
		3485 		42% 		56% 		205 												

	Handled Automation tickets by agent 																			
																				
	Sum of Tickets 	Date 																		
	Name 	01-Aug-2022 	02-Aug-2022 	03-Aug-2022 	04-Aug-2022 	05-Aug-2022 	06-Aug-2022 	07-Aug-2022 	08-Aug-2022 	09-Aug-2022 	10-Aug-2022 	11-Aug-2022 	12-Aug-2022 	13-Aug-2022 	14-Aug-2022 	15-Aug-2022 	16-Aug-2022 	17-Aug-2022 	Grand Total 	
	Abdulqader Ahmed 					59 	34 	5 	50 	6 	16 		10 					3 	183 	
	Apoorv Joshi 					11 	28 	5 	3 									3 	50 	
	Maya Shamma 	79 	88 	81 	95 	107 		100 		77 	42 	98 	99 	99 	70 	112 	100 	99 	1346 	
	Mohammed Murshed 											86 	65 	35 	6 				192 	
	Mohammed yahya 			70 		8 	57 	124 	134 	129 	80 			14 	79 	98 	66 	118 	977 	
	Rossana Rass 					92 	74 			52 	56 	65 	62 	69 		90 	90 	87 	737 	
	Grand Total 	79 	88 	151 	95 	277 	193 	234 	187 	264 	194 	249 	236 	217 	155 	300 	256 	310 	3485 	

	Other % 																			
																				
	Sum of Other % 	Date 																		
	Name 	01-Aug-2022 	02-Aug-2022 	03-Aug-2022 	04-Aug-2022 	05-Aug-2022 	06-Aug-2022 	07-Aug-2022 	08-Aug-2022 	09-Aug-2022 	10-Aug-2022 	11-Aug-2022 	12-Aug-2022 	13-Aug-2022 	14-Aug-2022 	15-Aug-2022 	16-Aug-2022 	17-Aug-2022 		
	Abdulqader Ahmed 								4% 											
	Apoorv Joshi 																			
	Maya Shamma 	25% 	23% 	19% 	36% 	25% 		32% 		29% 	26% 	24% 	30% 	35% 	44% 	32% 	30% 	35% 		
	Mohammed Murshed 											37% 	18% 	26% 						
	Mohammed yahya 																			
	Rossana Rass 					20% 	39% 			54% 	52% 	37% 	40% 	32% 		51% 	40% 	57% 		
																				
	FCR % 																			
																				
	Sum of FCR % 	Date 																		
	Name 	01-Aug-2022 	02-Aug-2022 	03-Aug-2022 	04-Aug-2022 	05-Aug-2022 	06-Aug-2022 	07-Aug-2022 	08-Aug-2022 	09-Aug-2022 	10-Aug-2022 	11-Aug-2022 	12-Aug-2022 	13-Aug-2022 	14-Aug-2022 	15-Aug-2022 	16-Aug-2022 	17-Aug-2022 		
	Abdulqader Ahmed 								42% 											
	Apoorv Joshi 																			
	Maya Shamma 	38% 	39% 	49% 	42% 	54% 		41% 		52% 	52% 	51% 	53% 	35% 	39% 	40% 	65% 	59% 		
	Mohammed Murshed 											72% 	69% 	71% 	83% 					
	Mohammed yahya 			61% 		63% 	53% 	67% 	58% 	71% 	79% 			64% 	67% 	82% 	83% 	92% 		
	Rossana Rass 					61% 	70% 			60% 	63% 	68% 	71% 	71% 		79% 	56% 	43% 		

	CSAT % 																			
																				
	Sum of C-Sat 	Date 																		
	Name 	01-Aug-2022 	02-Aug-2022 	03-Aug-2022 	04-Aug-2022 	05-Aug-2022 	06-Aug-2022 	07-Aug-2022 	08-Aug-2022 	09-Aug-2022 	10-Aug-2022 	11-Aug-2022 	12-Aug-2022 	13-Aug-2022 	14-Aug-2022 	15-Aug-2022 	16-Aug-2022 	17-Aug-2022 		
	Abdulqader Ahmed 					75% 	75% 	100% 	67% 		50% 									
	Apoorv Joshi 					100% 	100% 													
	Maya Shamma 	50% 	33% 	40% 	20% 	43% 		13% 		50% 	60% 	50% 	43% 	17% 	33% 	50% 	25% 			
	Mohammed Murshed 											56% 	40% 							
	Mohammed yahya 			11% 			50% 	46% 	40% 	70% 	50% 				25% 	71% 	33% 	50% 		
	Rossana Rass 					40% 	60% 				67% 	43% 				20% 	50% 	33% 		

From: "Gaurav Yadav" <[email-masked]> 
To: "saurabh" <[email-masked]> 
Cc: "Ashish Dabral" <[email-masked]>, "deeksha" <[email-masked]> 
Sent: Wednesday, August 17, 2022 3:07:36 PM 
Subject: LSM Automation Report - 1st to 16th August 

Hi Sir, 
Given below is the LSM Automation update till 16th Aug. 

		Total Tickets done 		C-Sat % 		FCR % 		Avg tickets per day 											
		3175 		42% 		55% 		198 											

	Handled Automation tickets by agent 																		
																			
	Sum of Tickets 	Date 																	
	Name 	01-Aug-2022 	02-Aug-2022 	03-Aug-2022 	04-Aug-2022 	05-Aug-2022 	06-Aug-2022 	07-Aug-2022 	08-Aug-2022 	09-Aug-2022 	10-Aug-2022 	11-Aug-2022 	12-Aug-2022 	13-Aug-2022 	14-Aug-2022 	15-Aug-2022 	16-Aug-2022 	Grand Total 	
	Abdulqader Ahmed 					59 	34 	5 	50 	6 	16 		10 					180 	
	Apoorv Joshi 					11 	28 	5 	3 									47 	
	Maya Shamma 	79 	88 	81 	95 	107 		100 		77 	42 	98 	99 	99 	70 	112 	100 	1247 	
	Mohammed Murshed 											86 	65 	35 	6 			192 	
	Mohammed yahya 			70 		8 	57 	124 	134 	129 	80 			14 	79 	98 	66 	859 	
	Rossana Rass 					92 	74 			52 	56 	65 	62 	69 		90 	90 	650 	
	Grand Total 	79 	88 	151 	95 	277 	193 	234 	187 	264 	194 	249 	236 	217 	155 	300 	256 	3175 	

	Other % 																		
																			
	Sum of Other % 	Date 																	
	Name 	01-Aug-2022 	02-Aug-2022 	03-Aug-2022 	04-Aug-2022 	05-Aug-2022 	06-Aug-2022 	07-Aug-2022 	08-Aug-2022 	09-Aug-2022 	10-Aug-2022 	11-Aug-2022 	12-Aug-2022 	13-Aug-2022 	14-Aug-2022 	15-Aug-2022 	16-Aug-2022 		
	Abdulqader Ahmed 								4% 										
	Apoorv Joshi 																		
	Maya Shamma 	25% 	23% 	19% 	36% 	25% 		32% 		29% 	26% 	24% 	30% 	35% 	44% 	32% 	30% 		
	Mohammed Murshed 											37% 	18% 	26% 					
	Mohammed yahya 																		
	Rossana Rass 					20% 	39% 			54% 	52% 	37% 	40% 	32% 		51% 	40% 		
																			
	FCR % 																		
																			
	Sum of FCR % 	Date 																	
	Name 	01-Aug-2022 	02-Aug-2022 	03-Aug-2022 	04-Aug-2022 	05-Aug-2022 	06-Aug-2022 	07-Aug-2022 	08-Aug-2022 	09-Aug-2022 	10-Aug-2022 	11-Aug-2022 	12-Aug-2022 	13-Aug-2022 	14-Aug-2022 	15-Aug-2022 	16-Aug-2022 		
	Abdulqader Ahmed 								42% 										
	Apoorv Joshi 																		
	Maya Shamma 	38% 	39% 	49% 	42% 	54% 		41% 		52% 	52% 	51% 	53% 	35% 	39% 	40% 	65% 		
	Mohammed Murshed 											72% 	69% 	71% 	83% 				
	Mohammed yahya 			61% 		63% 	53% 	67% 	58% 	71% 	79% 			64% 	67% 	82% 	83% 		
	Rossana Rass 					61% 	70% 			60% 	63% 	68% 	71% 	71% 		79% 	56% 		

	CSAT % 																		
																			
	Sum of C-Sat 	Date 																	
	Name 	01-Aug-2022 	02-Aug-2022 	03-Aug-2022 	04-Aug-2022 	05-Aug-2022 	06-Aug-2022 	07-Aug-2022 	08-Aug-2022 	09-Aug-2022 	10-Aug-2022 	11-Aug-2022 	12-Aug-2022 	13-Aug-2022 	14-Aug-2022 	15-Aug-2022 	16-Aug-2022 		
	Abdulqader Ahmed 					75% 	75% 	100% 	67% 		50% 								
	Apoorv Joshi 					100% 	100% 												
	Maya Shamma 	50% 	33% 	40% 	20% 	43% 		13% 		50% 	60% 	50% 	43% 	17% 	33% 	50% 	25% 		
	Mohammed Murshed 											56% 	40% 						
	Mohammed yahya 			11% 			50% 	46% 	40% 	70% 	50% 				25% 	71% 	33% 		
	Rossana Rass 					40% 	60% 				67% 	43% 				20% 	50% 		

From: "saurabh" <[email-masked]> 
To: "Gaurav Yadav" <[email-masked]> 
Cc: "Ashish Dabral" <[email-masked]>, "deeksha" <[email-masked]> 
Sent: Tuesday, August 16, 2022 10:07:35 PM 
Subject: Re: LSM Automation Report - 1st to 15th August 

Dear Gaurav, 

Thank you. Please send this data to me copied pasted in email body. 

Please also use colour scale to show trends 

Saurabh Dadu 
LiveSalesman 
India: +91 120 4332621 x 17 
US: 1 240 949 2437 
Cell: +91 9810175203 

From: Gaurav Yadav <[email-masked]> 
Sent: 16 August 2022 8:09 PM 
To: Saurabh Dadu <[email-masked]> 
Cc: Ashish Dabral <[email-masked]>; Deeksha Dadu <[email-masked]> 
Subject: LSM Automation Report - 1st to 15th August 
Hi sir, 

Please find the attached LSM Automation Report from 1st of August till 15th August. 

Regards, 
Gaurav