Subject: New Reply Received - Feedback or suggestions
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 01 Jun 2022 06:21:15 +0000

Hi Aljoori Alghamdi,  The customer has responded to the ticket.  Feedback or suggestions  Ticket comment <div dir="auto">
<div dir="auto">We visited the max today at 5:45- roshan mall branch myself and my baby.</div>
<div dir="auto">Baby was using the putting a hat on his head from the shop. Suddenly one of the employees called Maryam removed the hat by force from the baby’s head.</div>
<div dir="auto">When i tried to talk to her and ask her why she did so while she can just talk to me and ask me not to let the children touch the hat or anything else,, her behavior was even worse and she told me to go out from the shop.</div>
<div dir="auto">Im been buying from max for the last 7 years and this is the firs time i encountered such behavior from max employees.</div>
<div dir="auto">There was no one from max management that time to complain which makes me frustrated more.</div>
<div dir="auto">Appreciate taking necessary action against employee in order to avoid similar cases in the future.</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Wed, 1 Jun 2022, 9:18 am Racha Haydar, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="auto">And no any action yet !!! my phone nb (0531605680 ) <div dir="auto">I need to contact the administrator !</div>
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<div dir="ltr" class="gmail_attr">On Wed, 1 Jun 2022, 9:13 am Max, &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr"><div dir="ltr">Hi Racha,<br><br>Thank you for contacting us.<br><br>We offer our deepest apologies for the experience you had, and we would like to let you know that this is not the experience we would like our customers to have with us and that we strive to develop our services in order to have the best shopping experience with us next time.<br><br>We are really sorry if it took longer than usual to respond to you<br> <br>Our team is working to resolve your issue and will get back to you as soon as possible.<br> <br>your friends,<br>Support Team.<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4167142