Subject: New Reply Received - Re: Share your feedback with us
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 15 Aug 2022 10:54:39 +0000

Hi Maya Shamma,  The customer has responded to the ticket.  Re: Share your feedback with us  Ticket comment <div dir="auto">Thanks for responding so quickly<div dir="auto"><br></div>
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<div>On Mon, Aug 15, 2022, 10:57 AM Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Hi Azzan,<br><br>Thank you for reaching out to us and giving us the opportunity to serve you.<br> <br>We sincerely apologize for any inconvenience caused to you.</div>
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<div dir="ltr">Regarding your order 1680635141, we have checked the tracking of your return and as we can see the item Sanrio Hello Kitty Print Dress with Short Sleeves was collected on 10 Aug 2022.</div>
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<div dir="ltr">And it appears that the courier partner have not delivered the items to our warehouse yet. We will get in touch with the courier partner and will ask them to deliver the items to our warehouse asap.</div>
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<div dir="ltr">Once we have received the items at the warehouse, a refund for the same will be processed within 1-2 working days from quality check and an email notification will be sent to you.</div>
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<div dir="ltr">Also Please note Shukran Points are credited to your account after 14 days from the date of delivery of the order.<br>
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<div dir="ltr">We request you to please allow full 14 days and if you still have not received the Shukran Points to your account please simply reply to this email and we will be happy to investigate further.<br><br>
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<div dir="ltr">We hope this helps and have a great day! Stay Safe!</div>
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<div dir="ltr">Your Friends,<br>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4731786