Subject: Note Added - [#4520630] Order delivered but updated as NDR
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 04 Aug 2022 07:30:42 +0000

Hi ,    Ritesh Sharma added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4520630    Subject:  Order delivered but updated as NDR   Requester: Omhassonn    Note Content:   <div class="WordSection1">
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<a id="OWAAMCD2BCF5EF2D84F01A98CE66A636BD2E2" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Centrepoint</span></a> – proceed with goodwill refund</div>
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<div class="MsoNormal">Thanks and Regards,</div>
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<div>From: Reddy Prasad &lt;[email-masked]&gt; <br>
<b>Sent:</b> Wednesday, August 3, 2022 6:25 PM<br>
<b>To:</b> Ritesh Sharma &lt;[email-masked]&gt;; Centrepoint &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;; Sankar Thulasimani &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#4520630] - Order delivered but updated as NDR</div>
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<div class="MsoNormal">Dear Ritesh </div>
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<div class="MsoNormal">This order was marked as NDR, later customer requested to deliver the shipment
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<div class="MsoNormal">Shipment was delivered and COD amount was collected </div>
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<div class="MsoNormal">In the refund status COD return voucher and return voucher value is reflecting.
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<div class="MsoNormal">We can accept as good will (by closing existing voucher) and close the case to avoid customer dissatisfaction.
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<div class="MsoNormal">Reddy Prasad</div>
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<b>From:</b> Ritesh Sharma &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Tuesday, August 2, 2022 5:12 PM<br>
<b>To:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Reddy Prasad &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Sankar Thulasimani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#4520630] - Order delivered but updated as NDR</div>
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<div class="MsoNormal">+ <a id="OWAAM8C711B5A76F84D1B9F91F693EF4DBF05" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Reddy Prasad</span></a>
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<div class="MsoNormal">Hi <a id="OWAAM0830A98CF2A947C69D96064089F060DE" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Reddy</span></a>
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<div class="MsoNormal">Can we confirm if the customer has received the refund for this NDR order?</div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">8172315164</span></div>
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<div class="MsoNormal">Thanks and Regards,</div>
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<b>From:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Monday, August 1, 2022 6:06 PM<br>
<b>To:</b> Ritesh Sharma &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Sankar Thulasimani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#4520630] - Order delivered but updated as NDR</div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Dear Ritesh,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Please advise us further to close this issue as per the above response we can not create return return requet for below item "Since the order status is already updated as NDR and
 NDR return is also created so we cannot do anything from tech end."<br>
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Kindly advise for further action as the customer has paid for the order and the order has been marked as NDR. Now, the customer wants a return request to be raised for the following items:<br>
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Items: 164219679 - 164254367 - 164258288 - 164263902 - 164263903<br>
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Kindly assist in resolving this concern as the customer is waiting since June for the same.<br>
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Regards,</span></div>
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<span style="font-size:10.5pt;font-family:-Apple-System">On Fri, 29 Jul at 9:11 AM
<span class="separator">, Sankar Thulasimani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style="font-family:-Apple-System">Hi <a id="OWAAMBB63877448CB244CB2F12CB4C779E418" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Ritesh Sharma</span></a> – Since the order status is already updated as NDR and NDR return is also created so we cannot do anything from tech end.</span></div>
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<span style="font-family:-Apple-System">Thanks,</span><span style="font-size:10.5pt;font-family:-Apple-System"></span>
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<span style="font-family:-Apple-System">Sankar.</span><span style="font-size:10.5pt;font-family:-Apple-System"></span>
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<span style="font-size:10.5pt;font-family:-Apple-System">From:
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<b>Date: </b>Thursday, 28 July 2022 at 1:44 PM<br>
<b>To: </b>Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;, Sankar Thulasimani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc: </b>Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject: </b>RE: [#4520630] - Order delivered but updated as NDR</span><span style="font-size:10.5pt;font-family:-Apple-System">
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<span style="font-family:-Apple-System">Hi <a id="OWAAM3D9B4981D7174772A33AB9C39342BB6D" href="mailto:[email-masked]" rel="noreferrer">
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<span style="font-family:-Apple-System">Can’t we change the status of the order here?</span><span style="font-size:10.5pt;font-family:-Apple-System"></span>
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<span style="font-family:-Apple-System">Thanks and Regards,</span><span style="font-size:10.5pt;font-family:-Apple-System"></span>
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<b><span style="font-family:-Apple-System">From:</span></b><span style="font-family:-Apple-System"> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Wednesday, July 27, 2022 8:58 AM<br>
<b>To:</b> Ritesh Sharma &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#4520630] - Order delivered but updated as NDR</span><span style="font-size:10.5pt;font-family:-Apple-System">
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Hi ​Team,<br>
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With reference to the order number : 8172315164 </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">The order is delivered to the customer and the amount was also collected. However, the status of the order is NDR. Now, the customer wants to return 5 items. Please approve if we
 can create an online voucher and we will ask the customer to return the item at a nearby store.
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Items: 164219679 - 164254367 - 164258288 - 164263902 - 164263903<br>
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Kindly assist in resolving this concern as the customer is waiting since June for the same.
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">The customer contacted us regarding this issue on 20 Jun 2022. 
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Kindly provide us a refund approval for this so we can close this case asap. 
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Regards, </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Bahashwan.
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">On Mon, 20 Jun at 12:48 PM
<span class="separator">, Omhassonn &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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