Subject: New Reply Received - Bad experience from store
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 31 Jul 2022 09:27:58 +0000

Hi Maya Shamma,  The customer has responded to the ticket.  Bad experience from store   Ticket comment <div><br></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On 26 Jul 2022, at 6:20 PM, Centrepoint &lt;[email-masked]&gt; wrote:<br><br>
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	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 4653621</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<span>-</span>——</div>
<div dir="ltr">Maya Shamma : </div>
<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Muhammed,<br><br>Thank you for reaching out to us and giving us the opportunity to serve you.<br>
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<div dir="ltr">​</div>
<div dir="ltr">We are truly sorry to hear that you were not assisted properly by our store staff member. This is surely not the experience we want our customers to have when they shop with us.<br>
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<div dir="ltr">​</div>
<div dir="ltr">We take matters like these very seriously. We have now forwarded the feedback to our store and they are surely going to make sure the same instance does not repeat.<br>
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<div dir="ltr">​</div>
<div dir="ltr">We request you to please share with us the following details and we will ask the store team to contact you to help you resolve this asap:<br>
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<div dir="ltr">​</div>
<div dir="ltr">1. Invoice of your order<br>2. Your Full Name<br>3. Contact Number<br>
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<div dir="ltr">We hope this helps and have a great day! Stay Safe!<br>
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<div dir="ltr">​<br>
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<div dir="ltr">Your friends,<br>The Support Team.<br>
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Attachments :
1. <a href='https://helpae.centrepointstores.com/helpdesk/attachments/2043366019522'>88888001038420220724_9579429111_1658683279830</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4653621