Subject: New Reply Received - Wrong Items - Order #9578863565
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 31 Jul 2022 05:31:40 +0000

Hi Maya Shamma,  The customer has responded to the ticket.  Wrong Items - Order #9578863565  Ticket comment <div style="font-family: Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0)" class="elementToProof">
Hi, What is the status of this case?</div>
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The items were collected back by your courier and I still did not receive the refund.</div>
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I received an email after collecting the items by your courier stating that the return request was cancelled !</div>
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Thanks,</div>
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<div>From: Max &lt;[email-masked]&gt;<br>
<b>Sent:</b> Sunday, July 24, 2022 6:07 AM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Cc:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#4648610] - Wrong Items - Order #9578863565
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<div dir="ltr">Hi Anas​,</div>
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<div dir="ltr">Thank you for teaching out to us.<br>
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<div dir="ltr">We sincerely apologize for the inconvenience caused to you. </div>
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<div dir="ltr">This is definitely not the kind of experience we want you to have when shopping with us, we have forwarded the images you have shared with our concerned team to ensure the same does not repeat. </div>
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<div dir="ltr">Also, we have created a return request for the mentioned items, our courier partner will be in touch with you within 3-5 working days to arrange the collection with you.<br>
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<div dir="ltr">Once the courier has delivered the items to our warehouse, a refund for the same will be processed and you will receive an email notification for the same once the refund gets processed.<br>
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<div dir="ltr">We hope this helps and have a great day! Stay Safe!<br>
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<div dir="ltr">Your Friends,<br>
The Support Team.<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4648610