Subject: New Reply Received - Product information
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Fri, 29 Jul 2022 12:21:21 +0000

Hi Maya Shamma,  The customer has responded to the ticket.  Product information  Ticket comment <div dir="ltr">
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<div style="direction:ltr">Hi dear,</div>
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<div>Thank you for your help and support! I’d like to have another clean and good book instead of refunding if possible. So, do you have such service?</div>
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<div class="ms-outlook-ios-signature">Get <a href="https://aka.ms/o0ukef" rel="noreferrer">Outlook for iOS</a>
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<div>From: Babyshop &lt;[email-masked]&gt;<br>
<b>Sent:</b> Friday, July 29, 2022 2:43:59 PM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#4666675] - Product information
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<div dir="ltr">Hi Areej,<br>
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We apologize for the inconvenience caused.<br>
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Though rare this is really unfortunate that you had received a defective item in your recent purchase with us. We understand that you are skeptical about your future purchases. </div>
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<div dir="ltr">This is definitely not the kind of experience we want you to have when shopping with us, we have forwarded the images you have shared with our concerned team to ensure the same does not repeat. </div>
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<div dir="ltr">Also, we have created a return request for this item "Future Books Baby Record Book , our courier partner will be in touch with you within 3-5 working days to arrange the collection with you.</div>
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<div dir="ltr">Once the courier has delivered the items to our warehouse, a refund for the same will be processed and you will receive an email notification for the same once the refund gets processed.</div>
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<div dir="ltr">We hope this helps and have a great day! Stay Safe!<br>
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<div dir="ltr">Your Friends,<br>
The Support Team.</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4666675