Subject: New Reply Received - Return matter
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 30 Jun 2022 05:40:25 +0000

Hi Maya Shamma,  The customer has responded to the ticket.  Return matter  Ticket comment <div dir="ltr">If you dont have an exchange option then I dont want to return it.<div>I will go to the outlet and exchange it myself</div>
<div>cancel my return please<br><div><div dir="ltr" class="gmail_signature"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr">
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<div style="text-align:left;margin-bottom:0.0001pt;line-height:normal"><font color="#3d85c6"><b style="background-color:rgb(255,255,255)">Thanks &amp; Regards<br></b></font></div>
<div style="text-align:left;margin-bottom:0.0001pt;line-height:normal"><span lang="EN-US" style="background-color:rgb(255,255,255)"><font color="#3d85c6"><b>Aisha Shakir | HR Manager</b></font></span></div>
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<b style="color:rgb(61,133,198);font-family:arial,sans-serif">Danah Universal School of Kuwait </b><b style="color:rgb(61,133,198);font-family:arial,sans-serif">| </b><b style="color:rgb(61,133,198);font-family:arial,sans-serif">Office: (+965) 22218119 | Ext. 123</b>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Thu, Jun 30, 2022 at 8:01 AM Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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	<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'><div dir="ltr">
<div dir="ltr">Hi ​Aisha,</div>
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<div dir="ltr">Thank you for reaching out to us.</div>
<div dir="ltr">​<br>
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<div dir="ltr">We sincerely apologize however, we do not have an exchange option available at this time. We have also checked and it appears that you have already raised a return request for this item(Solid Henley Neck T-shirt and Cropped Pyjama Set). </div>
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<div dir="ltr">Our courier partner will be in touch with you within 3-5 working days to arrange the collection with you. </div>
<div dir="ltr">Once items are collected and have been delivered to our warehouse, a refund for the same will be processed within 2-3 working days of quality check.</div>
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<div dir="ltr">Once the refund gets processed you will receive an email notification for the same.</div>
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<div dir="ltr">We hope this helps and have a great day! Stay Safe!<br>
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<div dir="ltr">Your Friends,<br>The Support Team.</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4561068