Subject: New Reply Received - Urgent request for a return for order Number: 9574998176
From: Splash <[email-masked]>
To: [email-masked]
Date: Fri, 24 Jun 2022 05:59:04 +0000

Hi Maya Shamma,  The customer has responded to the ticket.  Urgent request for a return for order Number: 9574998176  Ticket comment <div dir="ltr"><div dir="ltr">
<font>Thank you for your email. I have ordered the same new dress with a different size order number : </font><h1 id="gmail-account-section-heading" class="gmail-smallerTitle" style="box-sizing:border-box;margin:0px 0px 5px;line-height:1.1;color:rgb(31,33,35)"><font style="font-weight:normal">#9575366657</font></h1>
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<div><font>Could you please connect internally with your store/warehouse to double-check the dress before sending it to avoid any issues again as I will be traveling and don't have time to request it again for return?</font></div>
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<div><font>Best Regards,<br></font></div>
<font>Rania Mustafa <br>+971 50 5358288</font><br>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Fri, Jun 24, 2022 at 9:33 AM Splash &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
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<div dir="ltr">Hi Rania​,</div>
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<div dir="ltr">Thank you for teaching out to us.</div>
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<div dir="ltr">We sincerely apologize for the inconvenience caused to you. </div>
<div dir="ltr">​</div>
<div dir="ltr">This is definitely not the kind of experience we want you to have when shopping with us, we have forwarded the images you have shared with our concerned team to ensure the same does not repeat. </div>
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<div dir="ltr">Also, we have created a return request for this item(Embroidered Maxi A-line Dress with Square Neck and Short Sleeves), our courier partner will be in touch with you within 3-5 working days to arrange the collection with you.</div>
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<div dir="ltr">Once the courier has delivered the items to our warehouse, a refund for the same will be processed and you will receive an email notification for the same once the refund gets processed.<br>
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<div dir="ltr">We hope this helps and have a great day! Stay Safe!</div>
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<div dir="ltr">Your Friends,<br>The Support Team.</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4536696