Subject: Ticket Assigned - Re: We’ve received your return request.
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 22 Jun 2022 01:57:22 +0000

Hi Maya Shamma,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Re: We’ve received your return request.  Hello ,
It’s almost one week already since i asked to have a refund for this item , but still there is no courrier that called or came to pick up the item .
So please can i know where is the problem ?
I need to return the item.
Thanks

Sent from my iPhone

On 16 Jun 2022, at 10:57 PM, Max Fashion <[email-masked]> wrote:

Here’s what you need to do next.

[Max logo]<https://www.maxfashion.com/eg/en?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dreturn_initiation_EG_en>
Download our apps now
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We’ve received your return request.

Hi Joelle Elias, thank you for getting in touch with us. Here’s how your return 1002765053 for order 2109021663 will work.
Our delivery partner will pick up your return in around 2-5 business days.

Order Details

Item

Description

Total Price

[https://media.maxfashion.com/i/max/BSB111SGREYDARK-BSB111S-MXSP18270318_02-2100.jpg?fmt=auto&h=150&w=150&qlt=90&sm=c]
MAX
Solid Full Length Track Pants with Drawstring Closure
Color: Grey
Size: 4XL
Quantity: 1
EGP 192

Total   EGP 192
[https://i1.lmsin.net/website_images/ae/static-pages/returns/box.png]
1. Box up your return

Please include the invoice, price tags and any warranty information.

[https://i1.lmsin.net/website_images/ae/static-pages/returns/return.png]
2. Hand over your return

Our delivery partner will pick it up from your doorstep.

[https://i1.lmsin.net/website_images/ae/static-pages/returns/refund.png]
3. Receive your refund

This will be issued after we receive your products in our warehouse and conduct a quality check.

Here's how your refund works:

  *   If you’ve paid by Cash on Delivery, your refund will be credited to your My Credit balance under your account.
  *   Refunds to your Credit Card or Debit Card may take 4-15 business days to process.
  *   Refunds for any Shukrans, Gift Cards or Return Vouchers you’ve spent will also be credited to your My Credit balance.

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