Subject: New Reply Received - Re: Your refund is on its way
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 19 Jun 2022 09:12:48 +0000

Hi Maya Shamma,  The customer has responded to the ticket.  Re: Your refund is on its way  Ticket comment <div dir="auto">But these item r not including in sale now.. wot the hell is this no body contact us.. how he can say</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sun, 19 Jun 2022, 12:38 pm Max, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Hi Maria​,</div>
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<br>Thank you for reaching out to us and giving us the opportunity to serve you.</div>
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<div dir="ltr">We sincerely apologize for this inconvenience caused to you.<br>
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<div dir="ltr">We have checked and as we can see the courier partner tried to contact you on the contact number shared when placing the order: {+971551475465} thrice on 3 different days but didn't receive any response from your end.</div>
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<div dir="ltr">The courier has now sent the items back to the warehouse. Unfortunately once the items have already been initiated as a return we are unable to reship the items.<br>
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<div dir="ltr">We would request you to please simply order the same items again from our website if available.</div>
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<div dir="ltr">We thank you for your understanding and cooperation. Feel free to get in touch with us for further assistance.<br>
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<div dir="ltr">Your Friends,<br>The Support Team.</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4515869