Subject: Note Added - [#4589848] Order number 9576894416
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 25 Jul 2022 07:01:08 +0000

Hi ,    Mani Choudhury added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4589848    Subject:  Order number 9576894416   Requester: Charney Davids    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Dear <a id="OWAAMC1451F78CA924308BDD54B7C7955301D" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Ritesh Sharma</span></a>,</div>
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<div class="MsoNormal">This is the pod of above delivered order.</div>
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<div class="MsoNormal"><img width="266" height="619" style="width:2.7708in;height:6.4479in" id="Picture_x0020_2" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM2MzU4NzI0OCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.N3F8obN5JlsFVQeGSIXxy-DckVCIYJ77vkya8m6SxSw" data-id="2043363587248"></div>
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<div class="MsoNormal">Regards</div>
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<div class="MsoNormal">Mani snakar</div>
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<div>From: Vijay Pokhriyal &lt;[email-masked]&gt;
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<b>Sent:</b> Monday, July 25, 2022 9:23 AM<br>
<b>To:</b> Sameer Hasan &lt;[email-masked]&gt;; Ritesh Sharma &lt;[email-masked]&gt;; Centrepoint &lt;[email-masked]&gt;; Mani Choudhury &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#4589848] - Order number 9576894416</div>
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<div class="MsoNormal">Dear <a id="OWAAM6C2691E2F7BE4252B723CD2455C3DF1D" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Ritesh Sharma</span></a>,</div>
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<div class="MsoNormal">Noted, will get back to you once we get the confirmation from driver.</div>
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<b>From:</b> Sameer Hasan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Monday, July 25, 2022 8:52 AM<br>
<b>To:</b> Ritesh Sharma &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Vijay Pokhriyal &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Mani Choudhury &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#4589848] - Order number 9576894416</div>
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<div class="MsoNormal">Adding <a id="OWAAM6C64F8EC791E4E8C96DA41E747173E85" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Vijay Pokhriyal</span></a><a id="OWAAM09959B537A8244D2BF6875D302BD45DC" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Mani
 Choudhury</span></a>
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<b>From:</b> Ritesh Sharma &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Sunday, July 24, 2022 9:40 PM<br>
<b>To:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Sameer Hasan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#4589848] - Order number 9576894416</div>
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<div class="MsoNormal">Hi <a id="OWAAM2512EDF54FA848B9B8E81D65F579F38D" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Sameer Hasan</span></a>
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<div class="MsoNormal">Can you check this?</div>
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<div class="MsoNormal">--</div>
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<div class="MsoNormal">Thanks and Regards,</div>
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<div class="MsoNormal"><a href="Centrepointstores.com" rel="noreferrer"><span style="color:blue;text-decoration:none"><img width="623" height="239" style="width:6.4895in;height:2.4895in" id="Picture_x0020_1" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM2MzU4NzI1MCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.2nXghq4qUWk_R9Hy_IqkoJaW_9X30r47Hb7n8SKkM9Y" data-id="2043363587250"></span></a></div>
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<b>From:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Sunday, July 24, 2022 7:20 PM<br>
<b>To:</b> Ritesh Sharma &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#4589848] - Order number 9576894416</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Ritesh,<br>
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Please ignore the previous mail and we appreciate your assistance with this issue.<br>
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Problem Statement: Delivery Follow Up<br>
Order Date: Jul 3, 2022<br>
Order ID: 9576894416<br>
Tracking ID: FP070322002420<br>
Assistance Required: Refund Approval<br>
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Issue Description: The order has been delivered on 7/3/22 as per our records. however, the customer denied receiving it even after sharing the POD. We kindly ask you for refund approval for this order so this case can be resolved.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">The customer came to us on July 06 with his concern and WH team has confirmed that the shipment has been delivered but the customer is still denying.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">This is the 1st order of the customer with us and the order value is AED 532.95.<br>
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Thanks in advance.<br>
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Regards,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Nikhil.</span></div>
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