Subject: New Reply Received - Re: We’ve received your return request.
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 22 Jul 2022 04:55:45 +0000

Hi Maya Shamma,  The customer has responded to the ticket.  Re: We’ve received your return request.  Ticket comment <div dir="auto">Thank you for clarification....</div>
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<div>On Thu, Jul 21, 2022, 3:47 PM Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Hi Mabelle​,</div>
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<div dir="ltr">Thank you for reaching out to us.<br>
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<div dir="ltr">We sincerely apologize however, we do not have an exchange option available at this time. </div>
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<div dir="ltr">We have also checked and it appears that you have already raised a return request for this item. Our courier partner will be in touch with you within 3-5 working days to arrange the collection with you. </div>
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<div dir="ltr">Once items are collected and have been delivered to our warehouse, a refund for the same will be processed within 2-3 working days of quality check.<br>
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<div dir="ltr">Once the refund gets processed you will receive an email notification for the same.<br>
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<div dir="ltr">We hope this helps and have a great day! Stay Safe!<br>
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<div dir="ltr">Your Friends,<br>The Support Team.<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4641187