Subject: Ticket Assigned - Online Credit note issue
From: Splash <[email-masked]>
To: [email-masked]
Date: Thu, 21 Jul 2022 10:07:11 +0000

Hi Maya Shamma,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Online Credit note issue  Dear Team ,

Please note staff made online order for customer and customer received wrong product and same he returns we issued online credit note for amount of 51 AED.
We try to make new order, but we are not able to redeem the online credit note due to some technical issued when we called customer service, they said voucher is active and you can redeem the same but we tried it cant be redeem in store POS and even online .

Kindly request you to check and update us the status of credit note and why its not getting redeem in store or online page .

Voucher : 9578787116523752268
Amount 51 AED
Order Number : 9578787116

Please find the attached Pos Error picture for reference .

[signature_921075894]

[signature_839627272]

Best Regards,
Genevive Pimentel
Splash UAE
CUG Line: +971 54 306 6895
Mobile: +971 56 7632378
E-mail: [email-masked]<mailto:[email-masked]>
Address: P.O. Box 26881, Dubai, UAE
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 https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4640809