Subject: New Reply Received - Re:Sorry, your order was not processed=0A
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 20 Jul 2022 12:04:55 +0000

Hi Maya Shamma,  The customer has responded to the ticket.  Re:Sorry, your order was not processed
  Ticket comment <div dir="auto">It's not solved <br><br>Sent from my Huawei phone</div>
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<div>From: Max &lt;[email-masked]&gt;<br>Date: Wed, Jul 20, 2022, 1:18 PM<br>To: [email-masked]<br>Subject: Re:Sorry, your order was not processed=0A<br>
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	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 4633617</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<div dir="rtl">عميلنا العزيز,<br><br>تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 4633617<br><br>نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا في حل استفسارك.<br><br>نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها.<br><br>نتطلع الى ردكم.</div>
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<div dir="ltr">Maya Shamma : </div>
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<div dir="ltr">Hi ​Sushmitha,</div>
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<div>Thank you for reaching out to us and giving us the opportunity to serve you.<br> </div>
<div dir="ltr">We sincerely apologize for the issue you are facing however, we'd like to confirm you that order 7378961237 has not been placed successfully as the payment from your credit card used has been unsuccessful.</div>
<div dir="ltr">​</div>
<div dir="ltr">Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card issuing bank.<br>
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<div dir="ltr">​</div>
<div dir="ltr">If a transaction is not captured, it will be reversed back to the card. Normally this amount should show up back in your account within 5 - 7 working days automatically. However if this does not show up, please contact your bank.</div>
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<div>We hope this helps and please do not hesitate to write back to us if you need further assistance. We will be happy to help!</div>
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<div>Your Friends,</div>
<div dir="ltr">The Support Team.</div>
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<span style="font-size:0px;font-family:'fdtktid';min-height:0px;height:0px;max-height:0px;line-height:0px;color:#ffffff">4633617:1125156</span>

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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4633617