Subject: Note Added - [#4507400] Product information
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 20 Jul 2022 11:53:12 +0000

Hi ,    jainul hussain added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4507400    Subject:  Product information   Requester: S.85 WORK    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Dear <a id="OWAAM2D3A2B0056194FE1BDBE14BC5CFF5207" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Mohamed</span></a>
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<div class="MsoNormal">We have contacted the customer 2 weeks before and she’s demanding for an complimentary, we have offered two options like 20% Discount or 200 AED Gift Cards, nevertheless, she’s expecting more than what we offered,</div>
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<div class="MsoNormal">We have informed about this case to group PRO, and he have advised us to not to entertained customer more than what we offered, hence, kindly request you to close this issues…</div>
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<div class="MsoNormal">Best Regards!<span style='font-size:12.0pt;font-family:"MS PGothic",sans-serif'></span>
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<div class="MsoNormal">M.Hussain<span style='font-size:12.0pt;font-family:"MS PGothic",sans-serif'></span>
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<div class="MsoNormal">Sr. Executive – Retail Operations<span style='font-size:12.0pt;font-family:"MS PGothic",sans-serif'></span>
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<div class="MsoNormal">M : +971 561 997 151<span style='font-size:12.0pt;font-family:"MS PGothic",sans-serif'></span>
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<div>From: Mohamed Mahmoud &lt;[email-masked]&gt;
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<b>Sent:</b> Wednesday, July 20, 2022 3:05 PM<br>
<b>To:</b> Faraz Lohani &lt;[email-masked]&gt;; Jainul Ameer Mohammed Hussain &lt;[email-masked]&gt;; Centrepoint &lt;[email-masked]&gt;; Avinash Kumar &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#4507400] - Product information<br>
<b>Importance:</b> High</div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Avenir Next LT Pro",sans-serif'><a id="OWAAMDD523CB2098341868A7EAB10FF8133DA" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Avenir Next LT Pro",sans-serif;text-decoration:none'>@Avinash
 Kumar</span></a>, <a id="OWAAM5401C5220A2041AAAACE84472E67294C" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Avenir Next LT Pro",sans-serif;text-decoration:none'>@Jainul Ameer Mohammed Hussain</span></a></span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Avenir Next LT Pro",sans-serif'>2<sup>nd</sup> reminder
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<b>From:</b> Mohamed Mahmoud &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Tuesday, July 12, 2022 5:04 PM<br>
<b>To:</b> Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Jainul Ameer Mohammed Hussain &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Avinash Kumar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#4507400] - Product information<br>
<b>Importance:</b> High</div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Avenir Next LT Pro",sans-serif'><a id="OWAAM8555A456B4B944E3A14C053214274C89" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Avenir Next LT Pro",sans-serif;text-decoration:none'>@Jainul
 Ameer Mohammed Hussain</span></a>, <a id="OWAAM4082619EC3864D2A87E47C6EAFC72895" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Avenir Next LT Pro",sans-serif;text-decoration:none'>@Avinash Kumar</span></a></span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Avenir Next LT Pro",sans-serif'>Guys, we need an update on this to close the case!</span></div>
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<b>From:</b> Mohamed Mahmoud <br>
<b>Sent:</b> Thursday, July 7, 2022 3:52 PM<br>
<b>To:</b> Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Jainul Ameer Mohammed Hussain &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Avinash Kumar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#4507400] - Product information<br>
<b>Importance:</b> High</div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Avenir Next LT Pro",sans-serif'><a id="OWAAM69B461DFB3424DC09E9C5CE7B563CC0E" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Avenir Next LT Pro",sans-serif;text-decoration:none'>@Avinash
 Kumar</span></a></span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Avenir Next LT Pro",sans-serif'>What is the update here ?</span></div>
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<b>From:</b> Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Thursday, June 30, 2022 5:59 PM<br>
<b>To:</b> Jainul Ameer Mohammed Hussain &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Avinash Kumar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#4507400] - Product information</div>
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<div class="MsoNormal">Hi <a id="OWAAM44323390FA9E4549BD5E68C21F19ED88" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Jainul Ameer Mohammed Hussain</span></a>,</div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Customer Name: Shamma Almusabi</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Contact Number: +971502018855</span></div>
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<b>From:</b> Jainul Ameer Mohammed Hussain &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Thursday, June 30, 2022 3:52 PM<br>
<b>To:</b> Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Avinash Kumar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#4507400] - Product information</div>
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<div class="MsoNormal">Hi <a id="OWAAM9FB115DED9374E81A9A55D8B1D1B7767" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Avinash</span></a>
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<div class="MsoNormal">Please look in to below customer complain..</div>
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<div class="MsoNormal">Hi <a id="OWAAM9F4592EDF3AF4DD28DF9F85B24828D34" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Faraz</span></a>
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<div class="MsoNormal">Please share the customer contact details..</div>
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<div class="MsoNormal">Best Regards!<span style='font-size:12.0pt;font-family:"MS PGothic",sans-serif'></span>
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<div class="MsoNormal">M.Hussain<span style='font-size:12.0pt;font-family:"MS PGothic",sans-serif'></span>
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<div class="MsoNormal">Sr. Executive – Retail Operations<span style='font-size:12.0pt;font-family:"MS PGothic",sans-serif'></span>
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<div class="MsoNormal">M : +971 561 997 151<span style='font-size:12.0pt;font-family:"MS PGothic",sans-serif'></span>
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<b>From:</b> Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Thursday, June 30, 2022 3:46 PM<br>
<b>To:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Jainul Ameer Mohammed Hussain &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#4507400] - Product information</div>
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<div class="MsoNormal">Hi <a id="OWAAM5FAFCF4B21B34C99AAAB8530510AAA95" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Jainul Ameer Mohammed Hussain</span></a>,</div>
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<div class="MsoNormal">Could you please assist with the below issue.</div>
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<b>From:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Friday, June 17, 2022 12:30 AM<br>
<b>To:</b> Jainul Ameer Mohammed Hussain &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#4507400] - Product information</div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,<br>
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Problem Statement: Store Staff Complain<br>
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Store Name: Centrepoint / Deerfields Mall / Abu Dhabi<br>
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Issue Description: Customer is complaining about an issue happened with her at Centrepoint Deerfields Mall and want to contact her to clear the issue otherwise she is saying that she will complain at Abu Dhabi Government Police Department or Consumer Protection,Kindly
 contact customer and clear the issue.<br>
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Thank you for your help!<br>
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Regards,<br>
M.Yahya.</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system"><br>
</span><span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>4507400:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
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