Subject: Note Added - [#4606603] My Account
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 18 Jul 2022 06:59:36 +0000

Hi ,    FarEye Support added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4606603    Subject:  My Account   Requester: Abdamo20    Note Content:   <div style="font-family:trebuchet ms, arial, sans-serif; font-size:13px">
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<div dir="ltr">Dear Badri,</div>
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<div dir="ltr">As discussed in previous mail, for the shared shipment we have not received "Delivered" status from the OLM account, we do not have permissions to update the status for any LMG order that has not been updated in OLM. If we update the status in Courier Aggregator account (LMC), later status mismatch issue will arise between OLM and LMC account.</div>
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<div><span style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; color: rgb(0, 0, 0); font-weight: 700">Thanks and Regards,</span></div>
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<i style="font-family: Arial, Helvetica, sans-serif; color: rgb(34, 34, 34)">Vaibhav Thathola</i><span style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; font-weight: 700"> </span><i style="box-sizing: border-box; font-size: small; font-family: Arial, Helvetica, sans-serif; color: rgb(34, 34, 34)">ll </i><i style="box-sizing: border-box; font-size: small; color: rgb(34, 34, 34); font-family: Arial, Helvetica, sans-serif">Technical Engineer ll Support </i><div>
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                            On
                            Mon, 18 Jul at 11:15 AM
                            <span class="separator">,  Centrepoint &lt;[email-masked]&gt;  wrote:
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<div dir="ltr">Hi team </div>
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<div dir="ltr">PLease check the screen the order status still showing in progress please assist here </div>
<div dir="ltr"><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM2MTAxNjAxNywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.cT6UGDjMvy6AGlbKObSM7F3GDmcArKRhGoE5WG4LVLo" style="width: 122px" class="fr-fic fr-fil fr-dib" data-id="2043361016017"></div>
<div dir="ltr">Thanks</div>
<div dir="ltr"> badri </div>
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                            On
                            Fri, 15 Jul at  8:33 PM
                            <span class="separator">,  FarEye Support &lt;[email-masked]&gt;  wrote:
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<div dir="ltr">Dear Maya,</div>
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<div dir="ltr">As for LMG couriers, delivered status is not updated by the last mile team, so please ask them to update the shipment status as delivered. Moreover, if we published the delivered status in the courier aggregator account it will lead to mismatch between the OLM and courier aggregator account.    </div>
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<div dir="ltr" style='box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; color: rgb(24, 50, 71); font-family: "trebuchet ms", arial, sans-serif; font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;  text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial'><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjQxMTk5NTA0MTEsImRvbWFpbiI6ImZhcmV5ZS5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6MjExODU3fQ.okL2peJ6g301xRfPZ54oFC5-suGL2X3UJjGlXIidcEs" data-id="24119950411" style="box-sizing: border-box; border: 0px; cursor: pointer; max-width: 100%; width: auto" class="fr-fic fr-dii"></div>
<div style='box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; color: rgb(24, 50, 71); font-family: "trebuchet ms", arial, sans-serif; font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;  text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial'><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjQxMTk5NTA0MzAsImRvbWFpbiI6ImZhcmV5ZS5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6MjExODU3fQ.QYUUMFe5JXRApC-ZFhLZ1RQ1a5Qpp1SM07eNPGlMSnE" data-id="24119950430" style="box-sizing: border-box; border: 0px; cursor: pointer; max-width: 100%; width: auto" class="fr-fic fr-dii"></div>
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<div dir="ltr">Thanks for your kind cooperation.</div>
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<div>Thanks and Regards,</div>
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<div> Deepak Jaiswal<span style="font-family: tahoma, sans-serif">, Technical Engineer</span>
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<div> <a href="http://www.getfareye.com/" rel="noreferrer" style="background-color: rgb(255, 255, 255); color: rgb(17, 85, 204)" target="_blank">FarEye<span style="font-family: tahoma, sans-serif">- Enabling Digital Logistics</span></a>
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                            On
                            Fri, 15 Jul at  1:54 PM
                            <span class="separator">,  Centrepoint &lt;[email-masked]&gt;  wrote:
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<div dir="ltr">Hi Team,<br><br>A Gentle Reminder on this !</div>
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<div dir="ltr">Problem Statement:  State Order Update <br>Order Date: 5/13/22 <br>Order ID: 6143305487<br>Tracking ID: FC0514220003053</div>
<div dir="ltr">Required Assistance: Update The Order Status</div>
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<br>Regards,<br>Maya.</div>
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