Subject: New Reply Received - Returns
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 18 Jul 2022 05:22:28 +0000

Hi Maya Shamma,  The customer has responded to the ticket.  Returns  Ticket comment <div dir="ltr">
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<span id="ms-outlook-ios-cursor"></span>Talking about this item. I wanted to exchange this the same day I received went to nearby baby shop but I was told  first to bring bar code. After that the refused to exchange and said these are
 underwears. There was no tag on it when I received this item.<img id="id-AF86202D-1FCD-4524-839F-67BD0875D2AD" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM2MTAxMTU5NiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.Y-oXahjowGI944uegpVXm-MH_tleMUeXWCJLBbzd-ic" data-id="2043361011596" alt="Image.jpeg" style="max-width: 100%"><img id="id-14FCB3EF-B390-433C-84F8-C0249BF12419" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM2MTAxMTU5NSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.cG9OWjOcdwefQG0dmFefswFQqUlww4qBU_NhIOVL3r0" data-id="2043361011595" alt="Image.jpeg" style="max-width: 100%"><br>
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<div>From: Babyshop &lt;[email-masked]&gt;<br>
<b>Sent:</b> Thursday, July 14, 2022 12:10:42 PM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#4616396] - Returns
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<div dir="ltr">Hi Sarah​,</div>
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<div dir="ltr">Thank you for reaching out to us and giving us the opportunity to serve you.<br>
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<div dir="ltr">We sincerely apologize for this inconvenience caused to you. This is definitely not the kind of experience we want you to have when shopping with us. </div>
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<div dir="ltr">We request you to please share with us the name of the correct item which you placed the order for and an image of the incorrect item which you have received. We will be happy to look into this further.<br>
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<div dir="ltr">We are looking forward to hear from you soon. Thank you for your help!<br>
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<div dir="ltr">Your Friends,<br>
The Support Team.<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4616396