Subject: New Reply Received - Attention Mr. CEO Kabir Lumba
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 17 Jul 2022 11:57:29 +0000

Hi Maya Shamma,  The customer has responded to the ticket.  Attention Mr. CEO Kabir Lumba  Ticket comment <div>Mr. CEO<br>
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<div>What is happening at Max's electronic branch in the Kingdom of Saudi Arabia harms your great company.<br>
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<div>Wrong requests are sent and different from what is displayed. When the displayed product is requested, it is rejected. Customer service has been contacted more than once regarding this matter. I received the product of a different color and requested to replace the product with the required product so as not to lose the applicable discount, but they refused.  That and I informed the customer service that I will escalate this to you, but they did not care about the matter and told me that you can file a complaint with the Ministry of Commerce as well. This is not customer service, but it is the abuse of customers<br>
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<div>I think that your honor will not accept this insult to the customers of your great company<br>
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<div dir="auto">Order No 6155587738</div>
<div dir="auto">Name : Ahmed Badr Mohamed.</div>
<div dir="auto">Phone : 00966554000276</div>
<div dir="auto">Attached are the photos of the requested product and the product received and documented by the customer service abuse<br>
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<div><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM2MDkwNjczNSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.3jwHFnoIv0BU62TyZfPwjTpN5cZWslbaj5DNU1BCAKo" data-id="2043360906735" style="width:462px;max-width:100%"></div>
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<div><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM2MDkwNjczOCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.nbCDRH_uVHomFVVIZMRIeVpF3_pfdojVn-XgC71N1xI" data-id="2043360906738" style="width:462px;max-width:100%"></div>
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  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4626377