Subject: New Reply Received - خطأ في الطلبية
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 12 Jul 2022 04:10:14 +0000

Hi Maya Shamma,  The customer has responded to the ticket.  خطأ في الطلبية   Ticket comment <div>
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<div dir="ltr">I don’t receive an email  until  now  </div>
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<div>From: Max &lt;[email-masked]&gt;<br>
<b>Sent:</b> Friday, July 1, 2022 4:15:43 PM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#4562736] - خطأ في الطلبية
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<div dir="ltr">Hi Sara​,<br>
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Thank you for teaching out to us.<br>
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<div dir="ltr">We sincerely apologize for the inconvenience caused to you. </div>
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<div dir="ltr">This is definitely not the kind of experience we want you to have when shopping with us, we have forwarded the images you have shared with our concerned team to ensure the same does not repeat.</div>
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<div dir="ltr">Also, we have created a return request for these items, our courier partner will be in touch with you within 3-5 working days to arrange the collection with you.<br>
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<div dir="ltr">​<br>
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<div dir="ltr">Once the courier has delivered the items to our warehouse, a refund for the same will be processed and you will receive an email notification for the same once the refund gets processed.<br>
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<div dir="ltr">We hope this helps and have a great day! Stay Safe!<br>
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<div dir="ltr">​<br>
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<div dir="ltr">Your Friends,<br>
The Support Team.</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4562736