Subject: New Reply Received - Wrong Order
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 07 Jul 2022 18:38:29 +0000

Hi Maya Shamma,  The customer has responded to the ticket.  Wrong Order  Ticket comment <div dir="ltr">Dear Customer Service Team,<div><br></div>
<div>      Please note that somebody has picked the Wrong Order item and said that Centrepoint will refund my money within 2 days. So, please confirm the same.</div>
<div><br></div>
<div>With regards,</div>
<div><br></div>
<div>Huzefa Ravat</div>
</div>
<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Thu, Jul 7, 2022 at 4:19 PM Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 4592078</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
<div dir="ltr">
<span>-</span>——</div>
<div dir="ltr">Maya Shamma : </div>
<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'><div dir="ltr">
<div dir="ltr">Hi Huzefa,</div>
<div><br></div>
<div dir="ltr">Thank you for teaching out to us.</div>
<div dir="ltr">​</div>
<div dir="ltr">We sincerely apologize for the inconvenience caused to you. This is definitely not the kind of experience we want you to have when shopping with us, we have forwarded the images you have shared with our concerned team to ensure the same does not repeat.</div>
<div dir="ltr">​<br>
</div>
<div dir="ltr">Also, we have created a return request for this item, you must have received an email notification from us containing a link. We request you to please click on that link and fill your address and contact details.<br><br>Once you have done that please simply reply to this email and let us know along with your full address and contact number so that we can arrange the collection for you on priority.<br><br>We are looking forward to hear from you soon. Thank you for your help!<br><br>Your Friends,<br>The Support Team.</div>
</div></div>
<div></div>
<div><br></div>
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</div></blockquote>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4592078