Subject: New Reply Received - Article Feedback - Can I place an order over the phone?
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Tue, 05 Jul 2022 08:52:00 +0000

Hi Maya Shamma,  The customer has responded to the ticket.  Article Feedback - Can I place an order over the phone?  Ticket comment <div>Hello,</div>
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<div>Many times already I ordered from your online shop. This is the first time you've give me wrong item.</div>
<div>I ordered Sasha long zip woven textured wallet.</div>
<div>And you delivered wrong item.</div>
<div>See the picture for your reference</div>
<div>Hope to hear from you soon</div>
<div>Thank you<img class="ymail-preserve-class inline-image-guid-FFB00519-AC4F-4399-BCD5-AB759640BDBC rte-inline-saved-image" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM1NjU1NzcwMiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.i0HQeEpYHCgzQsNrGU5DyqUhucP8wuJIbb4CnTfJNOU" data-id="2043356557702" alt="Inline image" style="width: 100%"><div><br></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sunday, July 3, 2022, 3:40 PM, Landmark Group &lt;[email-masked]&gt; wrote:</div>
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<div dir="ltr">Hi joan,<br><br>Thank you for reaching out to us and giving us the opportunity to serve you.</div>
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<br>We sincerely apologize for this inconvenience caused to you. This is definitely not the kind of experience we want you to have when shopping with us.</div>
<div dir="ltr">​</div>
<div dir="ltr"> We request you to please share with us the name of the correct item which you placed the order for and an image of the incorrect item which you have received.</div>
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<div dir="ltr">We will be happy to look into this further.<br>
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<div dir="ltr">We are looking forward to hear from you soon. Thank you for your help!<br>
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<div dir="ltr">​<br>
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<div dir="ltr">Your Friends,<br>The Support Team.<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4575775