Subject: New Reply Received - Shukran
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 05 Jul 2022 05:55:59 +0000

Hi Maya Shamma,  The customer has responded to the ticket.  Shukran  Ticket comment <div dir="ltr">
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<div>Dear CS,</div>
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<div>Good day.</div>
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<div>I need help linking the account number <span style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>1800000044319543 to my centrepoint account. However they've explain the cause of the issue is from the email address that was linked to my Shukran account.</span>
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<div><span style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'><br></span></div>
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<span style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>I've change my email <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a> to <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a> for the account number </span><span style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>1800000044319543.</span>
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<div><span style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'><br></span></div>
<div><span style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'><br></span></div>
<div><span style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>Is it possible to update my account and remove <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a> as the registered email address?</span></div>
<div><span style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'><br></span></div>
<div><span style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>Thank you and regards.</span></div>
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<br><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">---------- Forwarded message ---------<br>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: <strong class="gmail_sendername" dir="auto">Centrepoint</strong> <span dir="auto">&lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;</span><br>Date: Tue, Jul 5, 2022 at 9:49 AM<br>Subject: Re: [#4584262] - Shukran<br>To:  &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br><br><br>
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<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Jirajah,</div>
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<div dir="ltr">Thank you for contacting us.<br><br>Please accept our full apologies for the inconvenience and delay we have caused.<br><br>We have checked and as we can see your Shukran card (1800000044319543) has already linked to this Email id (<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>).</div>
<div dir="ltr">Please note that we are unable to make these changes or check your details with Shukran as Shukran is a third party provider and we do not have access to your account with them. </div>
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<div dir="ltr">We will request you to please get in touch with Shukran on the following and they will be able to help you to check and resolve this: 8007485726 or <a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>.</div>
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<div dir="ltr">Thanks for your cooperation and understanding with us.<br><br>Do not hesitate to contact us if you have any other inquiries.<br><br>Your Friends,<br>Support Team.</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4584262