Subject: Ticket Assigned - Conversation with jaffar
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 04 Jul 2022 07:29:58 +0000

Hi Maya Shamma,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with jaffar jaffar                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  jaffar Bot:  Hi Jaffar ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Bahrain Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0097338004664            01:09 PM, 11th May                   Mais                   Hi  Jaffar I am Mais, Thank you for contacting us, How may I help you today           01:10 PM, 11th May                     jaffar                    سلام عليكم           01:10 PM, 11th May                   Mais                   وعليكم السلام جعفر           01:11 PM, 11th May                     jaffar                    في تيشيرت موجود على التطبيق           01:11 PM, 11th May                   Mais                   كيف يمكنني مساعدتم السوم معك ميس           01:11 PM, 11th May                     jaffar                    في عليه عرض           01:11 PM, 11th May                     jaffar                    التيشيرت ب 1.8           01:12 PM, 11th May                     jaffar                    والاثنين ب 2.5           01:12 PM, 11th May                     jaffar                    فضفت اثنين بس طلع السعر ب 3           01:12 PM, 11th May                   Mais                   الرجاء تزويدي برابط المنتج           01:14 PM, 11th May                   Mais                   وصورة عن الاشكال الحاصل لاقوم بالمساعدة           01:14 PM, 11th May                     jaffar                    احاول اطرش الصور بس التطبيق ما بسمح           01:16 PM, 11th May                   Mais                   الرجاء اخذ لقطة شاشة للاشكال           01:17 PM, 11th May                   Mais                   لنقوم بالتحقق           01:17 PM, 11th May                   Mais                   ومحاولة ارسالها لنا           01:17 PM, 11th May                   Mais                   والمحاولة مجداا           01:17 PM, 11th May                   Mais                   كما مطلب منك محاولة تحديث التطبيق وحذف ملقات التعريف والارتباط           01:17 PM, 11th May                     jaffar                    هدا الي قاعد احاول اسويه بس التطبيق ما يسمح           01:18 PM, 11th May                     jaffar                             01:19 PM, 11th May                   Mais                   لرجاء حذف التطبيق وإعادة تثبيته ومحاولة الشراء مرة أخرى.           01:19 PM, 11th May                     jaffar                             01:19 PM, 11th May                     jaffar                    وصلت الصور؟           01:21 PM, 11th May                   Mais                   كما هو موضح فالصورة           01:22 PM, 11th May                   Mais                   فالسعر الاصلي للمنتج 1,8           01:22 PM, 11th May                   Mais                   وبعد تطبيق الغرض يصبح 1,5           01:22 PM, 11th May                     jaffar                    السعر الاصلي 1.8 والاثنين 2.5           01:24 PM, 11th May                     jaffar                    لكن عند اضافة 2 يصبح السعر 3           01:24 PM, 11th May                   Mais                   هل يمكنك تزويدي برابط المنتج           01:27 PM, 11th May                     jaffar                    كيف احصل على الرابط؟           01:28 PM, 11th May                     jaffar                    صورة المنتج واسمه موجود في الصورة           01:28 PM, 11th May                   Mais                   نعتذر بصدق عن أي إزعاج ، لقد أرسلنا استفسارك إلى الفريق المعني وسيتواصل معك أحد زملائنا في أسرع وقت ممكن لمساعدتك في حل هذه المشكلة.           01:31 PM, 11th May                     jaffar                    كيف سيساعدني وما هي الفائدة؟           01:32 PM, 11th May                   Mais                   سنتواصل معك حال حل الاشكال الحاصل في العرض           01:32 PM, 11th May                   Mais                   وسنتحقق من قيمة الخصم المطبق للعرض           01:33 PM, 11th May                     jaffar                    ولكن ماهي فائدتي كزبون ؟           01:33 PM, 11th May                   Mais                   سنقوم باعلامك حال تطبيق العرض بالشكل المناسب لتقوم بالطلب           01:34 PM, 11th May                   Mais                   هل هناك اي استفسار آخر استطيع مساعدتك به؟           01:34 PM, 11th May                     jaffar                    بعد هذه المحادثة توقعت ان يتم تعويضي بشكل او اخر           01:35 PM, 11th May                     jaffar                    لكن فقط سيتم تعديل العرض           01:35 PM, 11th May                     jaffar                    ؟           01:36 PM, 11th May                   Mais                   سنقوم باعلامك حال وصول معلومات جديدة           01:36 PM, 11th May                     jaffar                    شمرا           01:36 PM, 11th May                     jaffar                    شكرا           01:36 PM, 11th May                   Mais                   كان من دواعي سروري مساعدتكم.            01:37 PM, 11th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4342099