Subject: Ticket Assigned - My Credit issue
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 04 Jul 2022 07:29:59 +0000

Hi Maya Shamma,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  My Credit  issue asma mahdi                    Bot:  Hi again! Bot:  Please enter your name Customer:  asma mahdi Bot:  Hi Asma Mahdi ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Bahrain Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 b
 usiness days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            12:50 AM, 04rd Jun                   Mazen                   Hi Asma , thank you for contacting us. This's Mazen We would be happy to help you.           12:50 AM, 04rd Jun                     asma mahdi                    Hello i had money in my credits and was told it wont be expired so i could ise it at anytime but its not there anymore.           12:50 AM, 04rd Jun                     asma mahdi                    Use*           12:50 AM, 04rd Jun                   Mazen                   We request you to ple
 ase allow us some time to check your details and back to you, stay with us           12:51 AM, 04rd Jun                   Mazen                   We would like to inform you that we have processed the refund of amount (BHD5.74) in your my credit wallet.You can use your my credit account in your online purchase in 5 easy steps:  Step 1 - Simply log onto your account Step 2 - Start shopping Step 3 - Add chosen items to basket Step 4 - Proceed to checkout Step 5 - Select the my credit as a payment option           12:52 AM, 04rd Jun                     asma mahdi                    Its not there!           12:53 AM, 04rd Jun                   Mazen                   Kindly share  Screenshot Of my credit           12:54 AM, 04rd Jun                     asma mahdi                             12:55 AM, 04rd Jun                   Mazen                   Is this your email is right  [email-masked]?           12:56 AM, 04rd Jun                     asma mahdi                    Yes   
         12:56 AM, 04rd Jun                   Mazen                   I will escalate your concern right away and will ask the concerned team to try to contact you as well.           12:57 AM, 04rd Jun                   Mazen                   Do you have any other inquiries that we can help with?           12:57 AM, 04rd Jun                     asma mahdi                    Okay thank you           12:57 AM, 04rd Jun                     asma mahdi                    No           12:57 AM, 04rd Jun                   Mazen                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:57 AM, 04rd Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4446517