Subject: New Reply Received - Regarding My Order Delivery SD007363757
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 01 Jul 2022 10:07:50 +0000

Hi Maya Shamma,  The customer has responded to the ticket.  Regarding My Order Delivery SD007363757  Ticket comment <div>Dear Maya </div>
<div>Find the below email conversation with shipa as my reply for this case .<br><blockquote style="color: rgb(0, 0, 0); -webkit-text-size-adjust: auto"><div dir="ltr"><b></b></div></blockquote>
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<div>From: Vignesh Shan &lt;<span dir="ltr">[email-masked]</span>&gt;<br><b>Date:</b> 30 June 2022 at 10:55:53 AM GST<br><b>To:</b> Shipa Delivery Support &lt;<span dir="ltr">[email-masked]</span>&gt;<br><b>Subject:</b> <b>Re: Regarding My Order Delivery <span dir="ltr">SD007363757</span></b><br><br>
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<blockquote style="color: rgb(0, 0, 0); -webkit-text-size-adjust: auto"><div dir="ltr">Dear Arwa <div>Appreciate your response. </div>
<div>Could you let me know what all are the delivery days in a week for Ruwais area ?! </div>
<div>Also., please try to arrange my order <span dir="ltr">before 12 pm on 2/July/2022</span> as I have already mentioned in my previous my I have my flight <span dir="ltr">at 06:00pm</span>. </div>
<div>Hope it could be done . </div>
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<div>Best Regards <br><br><div dir="ltr">Sent from my iPhone</div>
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<br><blockquote>On 30 Jun 2022, at 10:33 AM, Shipa Delivery Support (<span dir="ltr">[email-masked]</span>) &lt;<span dir="ltr">[email-masked]</span>&gt; wrote:<br><br>
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<blockquote><div dir="ltr"> Dear Vignesh,<br><br>Thank you for reaching out to Shipa Customer Support.<br><br>Our apologies for the inconvenience caused to you.<br><br>Kindly note that you are located in a remote area, that is serviceable on certain days of the week. <br><br>Unfortunately, the nearest delivery date is <span dir="ltr">2/7/2022</span>. <br><br>The delivery will be completed to the address:<br><br><span dir="ltr">BG128</span>, Q12814, Ruwais, ABU DHABI.<br><br>Our delivery assistant will contact you once he reaches your area. <br><br>Should you have any further assistance or inquiries, please don't hesitate on reaching out to us again.<br><br>Best regards,<br> <div>
<br><span class="labelnormal"><span class="labelname_sf">Arwa Alhajaj </span><br><span class="labeltitle_sf">Customer Care</span><br><a href="https://www.shipa.com/" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png" width="160"></a><br><strong>M:</strong> 800 SHIPA<br><a href="https://www.shipa.com/" style="text-decoration: none; color: rgb(242, 102, 65)" rel="noreferrer">www.shipa.com</a></span>
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<strong>From: </strong>CST000000006 Shipa Customer &lt;<span dir="ltr">[email-masked]</span>&gt;<br><strong>Sent: </strong>30/6/2022 10:27 AM GMT+04:00<br><strong>To: </strong><span dir="ltr">[email-masked]</span>; <span dir="ltr">[email-masked]</span><br><strong>Subject: </strong>Regarding My Order Delivery <span dir="ltr">SD007363757</span><br> <div dir="ltr"><div class="gmail_signature" dir="ltr">
<div>Dear Sipa delivery Team ,</div>
<div> </div>
<div>With regard to the mentioned subject.  </div>
<div>i have already confirmed my delivery address &amp; date for my order from centerpoint in whatsapp as per that my orders should be delivered today (30/Jun/2022) but again i have received an SMS Yesterday at 05:30 pm with a link for tracking my shipment , on the tracking the Est., Arrival is mentioned as <span dir="ltr">2/Jul/2022 - 5/Jul/2022</span>. </div>
<div>Find the attachment for the same.</div>
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<b>I have been trying to contact your customer care number but couldn't reach . so, Please confirm the delivery date &amp; time.   </b>            </div>
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<div><b>Note : i will be travelling out of UAE on vacation <span dir="ltr">on 2/July/2022</span>.  If i am not receiving the order before that i would like to cancel my order and claim for refund.</b></div>
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<div><font color="#ff0000"><b>To Centerpoint -    </b> This is not the first time I have been facing issues with shipa delivery ,I have faced similar issues with my previous order <span dir="ltr">on 24/Nov/2022</span> and raised a concern then.   It's highly spoiling the reputation of centerpoint . I now feel that i shouldn't use centerpoint online anymore.</font></div>
<div>Please find the below email about my earlier problem i faced with Shipa delivery.</div>
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<div dir="ltr">Hi Vignesh,</div>
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<div dir="ltr">Thanks for reaching out to us and giving us the opportunity to serve you.<br><br>We truly apologize for the inconvenience however, please be assured that we have forwarded your concern directly to the courier escalation department and also shared your concern with our escalation team. This is definitely not the kind of experience that we want you to have when shopping with us.<br><br>We have also asked the courier partner to arrange the delivery with you on priority by tomorrow max as per your instructions. Please do let us know if you do not receive any contact from the courier partner by tomorrow max. We will be happy to investigate the same further.</div>
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<div dir="ltr">We appreciate you for bringing this to our attention..<br><br>Your Friends,</div>
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<span style='font-family: -apple-system, blinkmacsystemfont, "segoe ui", roboto, "helvetica neue", arial, sans-serif; font-size: 14px'>The Support Team</span>                                     </div>
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<br><div dir="ltr">Sent from my iPhone</div>
<div dir="ltr">
<br><blockquote>On 1 Jul 2022, at 1:20 PM, Centrepoint &lt;[email-masked]&gt; wrote:<br><br>
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<blockquote><div dir="ltr"><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px">
	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 4561379</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<span>-</span>——</div>
<div dir="ltr">Maya Shamma : </div>
<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Vignesh​,</div>
<div dir="ltr">​<br>
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<div dir="ltr">Thank you for contacting us,<br><br>We apologize for the inconvenience caused.<br><br>We would like to inform you that we have received the update from the concern team stating that you are located in a remote area that is serviceable on certain days of the week, and the delivery will be attempted at the earliest date: 2/7/2022</div>
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<div dir="ltr">We apologize once again for this inconvenience, and thank you for your patience and kindness.</div>
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<div dir="ltr">Feel free to contact us if you need further assistance.<br><br>Your Friends,<br>The Support Team.</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4561379